Melissa is amazing, both of our dogs love her. We have tried a few different places for our…read moreBrussels Griffon, we have had horrible experiences. When we found Melissa she was perfect, we have never had a bad experience. I also love the photo shoots she takes the time to do, we can rest easy when they are in her care, they are never stuck in a kennel for hours on end like previous places. If you can get in with her you won't regret it, she comes highly recommended.

I just moved here from another state and I have been looking for the right groomer for my pups. The…read moregroomer we had at our previous home we were loyal to for 6 years. So it really means a lot to me to have the right groomer. I think I found our next groomer with Lissy K's. She grooms only one dog at a time, she is gentle and friendly and my dogs really loved her. She did a great job. I can tell she is an animal lover and I felt very safe leaving my fur babies with her. I was actually really impressed. And bonus she sells Girl Scout cookies too! Haha. Thank you so much. Great job. Your skills on my yorkie/poodle/pom mix are impressive. I loved that she goes into a hammock and can just fall sleep while she gets her cut. I also loved that you dry them right away so they are not cold. Again! Thanks she looks great!

I've been a customer here for years, which is why this experience was so disappointing…read more I called ahead of time to cancel an appointment, and at no point was I told there would be a $20 cancellation or "no-show" fee. At my next visit, I was charged $78, which appears to include that $20 fee without any explanation beforehand. When I tried to ask about it, the front desk employee didn't address my concern directly and instead told the owner I was already disputing the charge. This was frustrating, especially since I hadn't even been informed what I was being charged for in the first place. Clear communication and transparency matter, especially with long-time customers. I trusted this business for years, so being treated this way felt dismissive and unprofessional.

Front desk person is rude and everytime I ask them to leave him longer they shave him this time I…read moreask them to leave his hair a little longer because it's winter and she literally scalped him in certain areas. He won't stop itching and licking the areas. We definitely won't be back.

I'm very disappointed in the care and communication I received from this grooming business. My dog…read morehad her nails trimmed, and one was cut far too short, causing her to bleed continuously for over four hours. What's most upsetting is that no one informed me of the injury when I picked her up. I only discovered it once there was blood all over my car and home. When I contacted the owner, Olivia, her suggestion was to bring my dog back--still actively bleeding--which was not feasible, especially with a newborn at home. Instead of offering a sincere apology or reasonable solution, Olivia made an incredibly inappropriate comment: "I'm glad that you can have kids." Accidents can happen, but how they are handled matters. I'm not upset that my dog's nail was cut too short--I'm upset that I was not told about it and that the situation wasn't properly addressed before I left. The complete lack of communication and the way the owner responded afterward were completely unprofessional. I would not recommend this business to anyone who values transparency and basic compassion for both pets and their owners.

Olivia is always friendly and professional! My dad's dogs are not the easiest to groom (have to…read morewatch those little ones-not called ankle-bitters for no reason), but Olivia always treats them with love and compassion. They always leave smelling and looking amazing! She does amazing work! I always let her be creative with the dogs- and I'm never disappointed!!

We took our dog to Scruffy to Fluffy for the first time today and couldn't be happier!…read more The lady who helped me was a delight; you can tell she truly loves her clients as if they're her own. She was kind, patient, and really connected with my nervous guy. One thing that really struck me about StF is that they go out of their way for customers. While my dog was scheduled at large dog pricing based on his weight, she made it a point to downgrade him to medium when she saw him in person. When I asked if I could add on an additional service for an additional price, she told me they'd be happy to do it for no extra charge. They also text you pictures of your pet, which made my day. I'll be a Scruffy to Fluffy loyalist from here on out. Thank you for taking such great care of my guy!

Lisa is amazing and the most caring groomer I've ever met. I…read morehad a dog with eye problems and would not allow anyone to groom him. After meeting Lisa she developed a plan and comforted him.

I cannot say enough great things about Pinnacle! I drive…read morefrom Powell because this is the only place I trust. They deal with my laundry list of instructions. Answer texts and emails promptly. send lots of pics!!! Almost hate referring because they can book up fast but do maintain a wait list. Love our Pinnacle Family!

Everything went great. They are so caring and patient with my baby. He's really scary and attached…read moreto me but they have him coming around and he seems to be enjoying his visits. The place is immaculate and always smells so fresh and clean and I can't say enough how caring everyone is. Upon check in they always make sure your wishes are notated and the report cards and pics they send while your furbaby is at their facility just gives me life and eases my concerns. I really love this place. Give them a try u won't regret it!

I have to rate this as 1 star simply because I have never received a call or text back about my…read moredog. She asks you to text your information and then nothing. I have tried this twice ,once several months ago and again 6 days ago. I understand they may be busy but a response that they don't have any openings, we are not in the service area, etc. would be appreciated. As for me, customer service goes a long way.

Arrived ahead of schedule and warmly greeted our dog. She did not rush the job and took a lot of…read moretime hand stripping our Jack Russell. She brushed her teeth, trimmed her nails and gave her a bath afterwards. What an amazing job! Lucy was returned beautiful, comfortable and happy - she wanted to get back in the van. Great value for the time spent and a wonderful job. We've already booked our next appointment.

Kathy did a great job with our dog, Holly. Holly stayed for a week with Kathy and Holly was so…read morehappy when we picked her up, she was well taken care of for sure. Kathy bathed Holly before we got her, great job. We'll be back. Highly recommend this place!

Kathy does a great job and she does it at a reasonable price. I definitely recommend her .read more

Stopped in because another location had some items on clearance, and we were hoping to get more of…read morethem here. Sadly, they didn't have them. But service was super helpful, making sure I looked in the right places. It's a pretty big store, with a good selection of all sorts of items. Big mall parking lot, easy access off the highway. Down at the far end of the Kroger mall. This one's out of my way, but I will come back when I am in the area.

I love shopping here all the employees are friendly and that keeps me coming back. I also like…read moreafter so many purchases i get a free bag of dog food . So this will always be my store