I can't say enough about Dr Z and his team. He was my dog's vet from the minute we brought her…read morehome as a pup until we had to put her to rest at 13 years old. He was always incredibly patient with both her and me. Explained everything in detail, extremely knowledgeable and always very pleasant. Absolutely love Dr Z!

The only reason I'm not giving Brook Run a lower rating is because Dr. Z and Dr. M have been so…read moregood to us and our pets over the years. I had seen the negative postings about the staff on Google, but I had never experienced it first-hand until last week. Whomever they have put at their front desk is one of the most rude, pig-headed, unprofessional individuals I've ever had the misfortune of speaking with. I called earlier last week to try to get a check up for a cat I was fostering. We thought she might be in heat, so I had a pretty long conversation with the receptionist about not getting her spayed immediately but still wanting to get her checked out so I could introduce her to my other cats. I was told that they could see us that Thursday at 4:45pm. I told them that I couldn't bring the cat in, but my son would be able to make the appointment. Because I'd only given my name when they first answered the phone, I even said before I hung up, "so we will see you on Thursday at 4:45, right?" That Thursday my son took the cat to Brook Run and was told there was no appointment on the books. When I called to try to get it straightened out, the receptionist told me that we had not made an appointment! If we had, then we'd "be in the system". I explained that our family uses Brook Run but this was a new foster, so she wouldn't be in the system. Her response to that was they "always" put the animals in the system when they make the appointment. Well obviously, they DON'T always put them in the system because someone screwed up. They didn't make any effort to fit us in and acted like we were trying to scam them with a walk in. There was no apology. The only thing they did offer was to make another appointment for next Wednesday. (I wanted to point out that we already had an appointment, but they wouldn't see us!) I was so furious by the front desk's presumptuous nasty attitude that I declined and hung up. Part of me wanted to give them another chance because Dr. Z has been such a great vet, but how do I know that this won't happen again? It was an inconvenience for my son, but he was willing to let it slide. (He took off from work early.) All they had to do was apologize for the mistake. Even if they couldn't fit us in, I would have been ticked off but not so angry that I'd go elsewhere. Instead, they implied that we were being nefarious and somehow tried to skirt the system. Why on earth would anyone subject themselves to that kind of dismissive and disrespectful treatment again? Totally infuriating!!!

Thank you for your extraordinary care of my golden doodle. He had a tumor removed from the…read moreunderside of his tail by his usual vet Monday was back in Tuesday to retouch and bigger cone, then Thursday back to his usual vet again to this time give him an even bigger cone and replace some normal stitches which th staples. Well Saturday morning he sat down and more stitches and staples out. My usual vet closed . Found Pouncey Tract Get Hospital on line with close to 5 stars. I took my pup there . it was so clean, staff was so friendly, caring and wuick to get him back to the vet. I had the pleasure of meeting Dr. Abby Moore. She was exceptional: very caring, explained everything and how a tail stitch can be difficult especially with a hyper pup that loves wagging his tail. She put more staples and recommended an increase in his sedative. I will say it's a day later and so far this stitching is holding this far. Thank you ! id highly recommend them.

We are new to PTVH. Our puppy has been for two visits so far and we've had a positive experience…read more The ataff are super nice and great with the animals. Dr. Abby is friendly and knowledgeable. I feel like we made the right choice in picking PTVH.

Dr. Z and Dr. Morris are awesome vets - both with people and the animals. I have never had a bad…read moreexperience with them or their staff. Dr. Z has been around a long time and remains dedicated to knowing the latest information to help with care and quality of life for pets. Both he and Dr. Morris are compassionate while they share their great expertise!

Dr. Zuccaro is the most compassionate and well educated veterinarian I have ever met. He has both…read morethe animal and the owner in mind while treating the animal. He is truly concerned for the welfare of the animal. He also listens to the owner and validates them. My dog is in the final stages of life and has arthritic issues. He got on the floor to examine my dog to prevent her from having the stress of having to stand too many times. Unfortunately my appointment was lost in the computer, but Dr. Z. made time to see us. He is willing to do what is necessary to keep my elderly dog comfortable in her final days. Dr Zuccaro is truly a Godsend, and my dog and I are so blessed to have found him!!

Richie did a special project for me and was amazing in the amount of knowledge he freely shared and…read morethe care he put into the project. Top marks, great expertise and awesome customer service. Thanks!!!

I sent Richie and whoever works for him a old prewar 3 that just needed a ton of work. They reset…read morethe tonering, did a neck reset, fret job, the fifth string tuner was falling out just a bunch of stuff and I received the banjo and everything is perfect and I can truly say it's one of the best prewar banjos I've ever owned, the action is perfect and it sounds incredible, thanks guys, Tony Arcuri

great!!! Service highly recommended!! hard working appreciated you guys helping me and my husband…read morejob well done. Like the owner says, need any assistance need anything moved give them a call yes!!!!

I had made an appointment to have an ultrasound done on my older goldendoodle to determine what was…read morecausing her symptoms she was having. I chose this center because it was easier to get to from Williamsburg versus the one in Richmond and Midlothian. 1st complaint in my opinion was I had to insist on meeting the Doctor wish I will refer to as Dr A who was performing the basic examination and ultrasound. I was told by the tech it wasn't their policy for the vet to come into an exam room and talk to an owner upfront. I found this very unprofessional not to introduce yourself and to personally explain the procedure and exam she was going to do & not to rely on just the info provided by the technicians. Ultrasound came back with two large masses meaning cancer and at her age there wasn't anything one could do for her so I decided at that moment to have her euthanized. This is where my 2nd complaint starts. Putting a beloved pet to sleep is one of the most difficult experiences a pet owner can face. I expected a level of compassion and empathy which unfortunately in my opinion again was lacking. It appeared there was little effort made to acknowledge the emotional difficulty family members were going through. I understand veterinarians handle these situations regularly, but for pet owners, this is often a devastating and deeply personal experience. A few kind words, patience and genuine compassion can make a significant difference, something as simple as I'm sorry you have to go through this. Unfortunately, that was not my experience here. After I decided on euthanasia they took my dog to the back room to insert a port into her leg to provide the drugs to euthanize her. They took so long in doing this making it even more painful & agonizing for us waiting in the exam room, it must have been a good 20 + minutes to insert this port. I've had many dogs in my lifetime and when they had to be euthanized it only took like 5-10 minutes. The only one who said sorry I was going through this was Ashley the receptionist who was extremely kind.

We had 2 experiences. One was our 14 year old poodle. She seemed t have a mass on her stomach. Dr…read more Purdue removed it we thought but she could not put her leg down due to a Frankenstein lining incision. The drain tube fell out and we had her checked. Never met the Dr. they said she had licked it and it was infected. Impossible with a surgical suite and an Elizabeth collar!!! The mass is still there. A few weeks after that we called multiple days in a row one day it was Dr Purdue which I would not use . We asked Dr Dr brooks she was busy so we walked her in the next day . The online vet I aid to analyze what was going on said it was a bowel obstruction .. Dr brooks did the X-ray they called us later that afternoon and said she had a bowel obstruction and foreign object In her stomach. All they were concerned about was getting a credit card to charge the full surgical estimate. I said I'll pay whatever to save her. Hours and hours later Dr brooks called us back. And said she had removed the stomach contents. I asked her what about the bowel obstruction did you remove it?? She very casually said oh she will pass it !!! I said that is why she was there why wouldn't you d that too ??? Nov reason .. 5 hours later my beautiful child died in my arms. This has destroyed our lives.... If called and told her on voicemail and text which they record everything that she had murdered my baby !!! A few days later I got an email from some corporate claims specialist asking to get me to call him!! He had the nerve to ask what would make me whole !!! Bring my baby back !!! He meant monetarily. He has blown me off for months. We had paid to breed her in the summer very excited... Now every time I go in my bathroom I break out in tears seeing her lying on the floor dead it's her tongue hanging out with her eyes open. I will never forget

In need of a walk in cut and this shop needs to be on the map. Friendly atmosphere, old fashion…read morebarber shop. Nice dudes that hooked it up for me right before New Year's Eve.

This company overcharged me, took an unauthorized debit, and refused to refund the money they STOLE…read morefrom me! I have filed complaints with the BBB and issued a fraud claim through my bank. EZ Box Richmond has not done a single thing to rectify this situation. BEWARE!

I contacted E-Z Box storage because I am in the process of renovating my garage and needed…read moresomewhere to put all my stuff that was in the way. E-Z Box's prices beat the other competitors and their customer service is great. E-Z Box's team was easy to get in touch with, were very accommodating to my schedule, and had a box out to my house in no time. Their delivery driver made sure that he placed the box where I wanted it, and took great care to ensure that our paved driveway was not damaged while lowering the box to the ground. I would definitely recommend E-Z Box to anyone that is looking for portable storage at your home, or a self storage unit away from home.

I have never used In Your Ear for services (actually I think I may have doing a commercial for a…read morelaw firm a long time ago), but they must be good since they've worked with the likes of Jay-Z, Rihanna and Chris Brown. I went last night for an industry networking event linking VCU Cinema graduates with professionals. Wow! What an opportunity. Producers, directors, editors, casting directors... the whole nine were there to offer information and support to the graduates. And this is an annual tradition all for boosting production and workforce development initiatives. Supportive and humble group of people happy to help bring along newcomers!

From the owner: Recording and Video Services for Advertising Agencies, Entertainment Companies, Musical…read moreEntertainers and Game Developers. We also teach courses in audio and music production in conjunction with VCU School of the Arts.