Took my fussy girl to get groomed here for the first time…read more Very impressed with Dee. Clearly cared about Pepper's experience and my comfort with leaving her. When I got a call from Dee that the grooming couldn't be completed cause Pepper's pad was a bit raw. Impressive. There is a lot of negativity about using chain store grooming. Groomers like Dee will turn that around I hope.

We get our dogs nails clipped regularly at the Carmia way location. The staff is always friendly…read moreeven when they're super busy. I always call ahead to see what time works best for their availability. Their shelves are also well stocked and the store is clean. They offer curbside pickup as well.

Waited 30 mins to get helped with fish no one came over. Very rude! There were workers just…read morestanding around.

I brought my small chihuahua for a haircut today and didn't realize they cut him until I got home…read more When I went to pick him up a different groomer brought him to me and charged my card. She didn't mention the cut. She didn't tell me how the grooming went. Just took my money and that was it. I know accidents happen, but it would have been nice to be informed of the situation by the girl who groomed him. Especially since the cut is not small and runs the risk of getting infected. I've taken him to another Petsmart location for a grooming and his groomer brought him out and let me know how it went. Today I didn't get any of that. It just doesn't sit well with me that she didn't come and talk to me. Transparency and some actual customer service would have been nice. Avoid this place at all costs.

Very disappointed with Petco. Bought a 60.00 fish tank yesterday. Opened box, glass was cracked…read more Took it back today for exchange and was told no returns due to Covid. I explained defective and just wanted to exchange. Told no. No exchanges or refunds "due to Covid." Store packed with customers a few without a mask, and in grooming area, no personnel were wearing masks! But yet, you can not exchange a defective product. I was told to try the manufacturer to see if they could help. I asked - don't you stand behind your merchandise? She just shrugged her shoulders. No refund nor allowed to return!

Set my daughter in there today to pick up an extra small training crate for our new puppy. The lady…read morethere or the worker who my daughter tried to get a helper said that the crate was too small for the breed of puppy that we have obviously yes it is going to be too small when she gets bigger I have another 36 inch crate when she could've gone into but the lady refused to sell my daughter the training crate. If this is the way Petco does their business they need to get out of the pet store business because as far as I'm concerned you're full of crap crap. Not only that the crate on Petco.com is $12.99 and in-store is $59.99 boy are they trying to rip people off by having at one price on the website and another price in store.

My family is getting a fish tank for our young boys. I called Petco to get some general helpful…read moreinformation. I was lucky enough to speak with Donovan who was amazing. He took the time to speak with me about not only the best kinds of beginner fish to get but also about setting up the fish tank in advance and the mi they water change, etc. he was so knowledgeable and reassuring! I am so ready for the boys to get fish now. Thanks so much Donovan, you get all 5 of these stars!!!

I came in with my 2 boys to buy fish for out 3 tanks. No one greeted us they acknowledge us by…read morelooking at us in our eyes and looking away. And following us with there eyes but did not ask if we needed help. My children and I did not feel comfortable and that they didnt want our business. We left went to Pets Mart down the street and recieved great customer serivce. I will not return to this PETCO again,

Fantastic groomers. Very patient with the dogs. My pups absolutely love their monthly bath and cut…read more I've tried others groomers but my girl was always afraid of going back in. But not here! They love it and they come out so sweet looking! They even did a Christmas photo shoot for us!

I have followed Colleen through many transitions, from her days at Dog Days Inn to her opening her…read moreown shop on Buford Road. She has groomed all my dogs since around 1993 and I wouldn't take my dogs anywhere else. Congratulations on your move to Arch Road!!!

Wanted to use them for puppy boot camp. First had to pay $100 for an evaluation. When we went to…read morebring him home the receptionist said he barked so much in the crate they had to move him to another room. We were not given any comments on how the evaluation went and were out $100 for no information. The owner said that since we lived so close he would try to move us up to a closer entry. This was last fall. Later we got a call saying he could start in January 2026. Another issue is that we decided to board both of our dogs for a weekend in September. When we brought them home both drank 2 bowls full of water each. I guess they don't water on the weekends? Just not a good experience all the way around. We found another place that took our pup within a week for boot camp and it worked out perfectly.

In essence, over several months, we had the worst training experience one could have. No…read morecommunication and no results. If I could give a rating of zero stars, I would. Below is the letter we sent to K9 & Co. when they would not refund our fees for "boot camp". If you love your dog, do not take it to K9. April 24, 2021 Mark Finch and K9 & Co. Retreat, We started coming to K9 & Co. with the intention of giving our new 8-month-old dog, Gypsi, a head start in obedience training as our elder patients are moving in with us. We wanted to do as much as we could to help our dog acclimate to new people quickly and avoid danger to them (e.g., jumping up on them, etc). We brought her in for day school and were told she "wasn't ready for that" but would benefit daycare in the meantime to socialize her. We dropped her off for daycare/day school from December 2020 through April 2021, two/three days per week.  Never did she get into day school save ONE time on March 5th, 2021. No report was given to us regarding what she worked on (if anything) on this date. Additionally, we called and scheduled a home visit for February 3rd, 2021. We received a phone call on February 3rd (the day of the appointment) stating, you "forgot we were scheduled"; so we scheduled another date on March 15th, 2021, again received a call cancelling the appointment. We got NO follow-up regarding rescheduling the home visit, and it was never discussed again. After slowly integrating Gypsi's routine into your day care several times per week and after formal evaluation on December 6th, 2020, you recommended "a tailor boot camp to help Gypsi". On March 15th, 2021, we dropped her off for boot camp and were told "we don't have time to follow up with you on a 'daily basis' or keep you informed daily on her progress and to remember no news from us (K9 & Co.) is good news".  However, your website states, "You work with the owners every step of the way"... I can say that none of our expectations were met. The cost of the "Boot camp" is fairly expensive, and after 2 days shy of 4 weeks, Gypsi had learned nothing. I'm not even sure she received any training at all. I suspect she was let out of her crate several times per day and fed, but no active instruction occurred. In fact, she had new abrasions and scabs on her elbows indicating excessive crating, requiring medical care as well as a urinary tract infection diagnosed by our veterinarian. We called many times to be updated on Gypsi's progress only to hear, "We are not sure what Mark has done. You'd have to talk to him." Your website indicates, "We take pride in working with our pet owners every step of the way in their pet's training process." This is false. We have never heard from or seen Mark Finch, and the only communication we received was after WE called your establishment and asked how Gypsi was doing, only to be told that essentially you did not know and that "No news is good news". I emailed a couple times to get some report on how she was doing only to get NO info other than "she's fine and adjusting..." We called a few times only to get the same short answers with NO details on how things were going and what was being worked on with her. We emailed asking for a date for her to come home along with some stipulations we have, with NO response... AND NEITHER ONE OF US HAVE EVER HAD ANY CONVERSATION WITH MARK FINCH (the elusive dog trainer)... On April 14th, 2021, I contacted Chase Bank to stop payment for $2500 to K9 & Company Retreat for services not rendered.

They have pet supplies & accessories for almost any type of pet. Ample parking. Clean with…read moreknowledgeable staff. Many unique items. They also have live animals: fish, reptiles, kittens hamsters,etc. They don't carry any of the typical consumer branded food products like Purina, Pedigree, etc.

As a store, this Petco is always stocked, clean and offers everything we could possibly need for…read moreour Luna, an Australian Sheppard and Poodle mix, AKA Aussiedoodle. I sincerely, deeply appreciate their removal of shock collars and real rawhide in the store. You won't find it on the shelves here and yes -- it's because they don't stand for it. However, you can find easily digestible "rawhide" and their selection is vast. We've been taking our Luna to Petco grooming since she was a puppy. The manager is awesome! She has been there since day one for us and helped us work through our thoughts for her very first hair cut to make sure we got what we wanted and what would look best for her, breed wise, since we had NO idea. All of the other groomers are also super sweet and helpful. I have never experienced anything other than delightful customer service. They are flexible and understanding when I've had to change appointments and patient when Luna feels nervous. I've always been happy with her haircut/bath results. Out of the approx. 10 times Luna has been groomed, they ONCE forgot to clip her nails, which they happily rectified free of charge and they ONCE accidentally clipped one side of her eyelashes while clipping her face. That was also rectified and they grew back and are even after a couple months. Not a big deal and I LOVE her long eyelashes... so that's saying a lot. The pricing is fair. I would highly recommend giving them a chance if you're looking for a new groomer.

My three aquariums were crystal clear after they cleaned them AND they accepted them as donations…read morewhen I wanted to downsize (Petco wouldn't)

Smelled really bad and most of the tanks were empty. The staff seemed friendly and the fish they…read moredid have looked good.