This is by far the best dog groomer I have ever taken my dogs to. Not only do they do a great job…read moregrooming her but they are incredibly kind and really seem to genuinely enjoy working with dogs. They are extremely patient and understanding with my anxious standard poodle.

Friendly professional staff who do a quality job at a fair price. Convenient location in Winder…read morewith plenty of parking.

Shes always great with our dogs! Always personal and cuts always come out right. Would highly…read morerecommend. Great with doodles!

Just picked up my little maltipoo, whose coat had been very neglected over the past couple of…read moremonths due to a family move. Sol Y Luna did a great job of shaving her down to start over fresh. My Juno is very skiddish and I know she was a handful for her. She did a great job and I will be back.

It's been years upon years coming here at least since Covid…read moreThe pups have been making there way here Some of the gang is no longer with us And others are fairly new to PawPlex and the great grooming treatment they perform Getting poodles or doodles of some sort groomed Can be a sunny day Or rain on the parade PawPlex definitely has been Keeping things on the bright side With eye catching grooming Marley ( mini poodle) Reesie ( labradoodle) And new to PawPlex Mila ( standard phantom poodle) Have been coming here enjoying their grooming Customer service is great Easy to book appointments Convenient hwy access nearby And they always seem willing to accommodate Let the video and pics speak for themselves The dogs are happy, excited and ready to show off The attention and detail given to them Will be coming back in for more grooming

we had a family emergency and needed to leave with a day notice. they were very fast to respond and…read morevery accommodating. when we showed up they were quick to take our dog to the back. they sent an email halfway through her stay updating us on her, letting us know she was happy and having a good time. when we showed up to pick her up she seemed a little out of it, not really acknowledging us when she usually gets super excited. the first thing we noticed was her right eye. it was bloody and almost looked infected, there was yellow pus coming out of her eye. we asked the young girl at the desk what happened and she had no idea. she went to the back to ask someone else what happened and when she came back all she said was "we had a lot of big dogs here today, they were all playing together" we never selected anything involving group play, she is a very friendly dog but as a business you should think about the liability. we never gave any type of permission for group play and to find out the dogs were roughhousing...not a good look. we will not be coming back here and the vet bills WILL be coming to them. (pictures were taken after cleaning up her eye) UPDATE: Terissa called and gave us a more detailed explanation of Harleys stay there. she explained that they have turf in the back and something could've gotten in her eye, that could be the reason for her eye being irritated. she offered to cover vet bills and Harleys stay there. she was definitely very apologetic and we really appreciate her customer service. that is how you do business. thank you Terissa!

The two stars I give here are only because they were on time and the way they trimmed my dog's face…read moreis cute. When the groomer showed up, I told her of 2 skin tags on my dog's body so that she would be careful not to hit them. She barely looked where I was pointing, so I should have seen that ad a red flag. My dog was returned with several cuts along his body, the biggest being on one of the skin tags I pointed out to her. While I understand that knicks can happen, he has been groomed for years and never had a groomer cut him this bad. I will never trust this company with my dog again.

I highly recommend Erica Swift for cat grooming. She worked with me on timing and getting my 2 cats…read morebathed, trimmed and shaved. They smelled so good afterwards and a lot less shedding. The price waS well worth it and I actually liked their temperaments better too. A mobile unit is so much better for our cats and for us! I will use this service provider again and I highly recommend this vendor to anyone looking for grooming services.

Groomingdales is wonderful! I have been a loyal customer for years now after trying multiple…read moregroomers in the area. The bathers/groomers are patient, knowledgeable, and talented. Sandy (the owner) has helped us tremendously with our dog's skin condition, helping us to avoid medications. The prices are reasonable and the facility is clean. My dog loves going to the groomer now.

Amazing groomer! Warm and sweet to all four of my high-maintenance little ones. She does not kennel…read moredry, so my babies were able to play and relax together when not on the table. They received the best grooming job we've ever had, even when we've spent a whole lot more. Sandy and her team are amazing!

I have taken my dogs for boarding and grooming for over 20 years and I couldn't say enough positive…read morethings about this place. they are very personable , accommodating and take such great care of my fur babies. I moved to Smyrna and wish I could find a place like this. I highly recommend.

A completely unprofessional experience ... We were seeking a…read moreplace for our dogs from 10/4 to 10/14, but our normal place as booked. This was our first and LAST experience with Indian Shoals. We received an email at 5:17pm on10/3 requesting a deposit payment by 5:30pm. My spouse went online and paid. The payment processed through their system at 5:32pm (it shows a 5:26pm time from our bank). I get a text at 5:53pm stating our reservation was cancelled due to no deposit. I text them and inquired about it, they said it was processed too late (their system!) and the reservation was cancelled with NO REFUNDS. After some banter, they "did me a favor" and fixed it - what "favor" it was your system issue?! So, I agreed to allow my dogs to stay. I dropped them off at 2pm on 10/4 with an expected pick up time at or around the same time. On 10/14 I get a text if my dogs are not picked up by 11:45am there would be a late charge (even though I dropped off at 2pm!). I arrive at 11:57, due to some traffic SO they tried to charge me $15 each dog for being late. I told the front deck employee I dropped off at 2pm, with a 2pm pick up. She said "our system" shows 11:45 scheduled pick up, so your late. I paid the $15 each dog "late fee", it is $30 total, after some banter with the front desk employee ---- BUT, they have lost any future business from me. After I reviewed the invoice emailed to me, I noticed I was charged for an additional day of boarding. I had to call and request a refund for their error. I was told they "don't do refunds" - this was their error and they did not want to refund it! ... they finally agreed to refund the $57 over charge, stated it would be refunded to my credit card. After waiting three days for a refund confirmation and several follow up conversations, then they said they would mail me a check for the $57.00. A refund that could have been done same day took over a week to receive via check. Very unprofessional! While I understand owning and operating a small business, their policies add more stress to the process, the person who handles their text interactions is rude over text, and check your invoices for errors. Now lets talk about my pets - they were literally starving when I pickup them up on the 14th. They each ran into the house searching for food and water, acting like they never ate. I supplied ample food for each dog, enough to have extra, which I never was offered back (I forgot to ask with all the frustration). They can keep the extra food, but hopefully this review helps others make better decision on where to trust their animals. Just Stay Away !!!

My older female cat started to get knots on her fur and she's an extremely anxious cat we couldn't…read morehelp her or get the knots out all. We searched for weeks on a safe and caring place to take her because we are so scared of animal abuse or aggressive humans. We took a chance with this place, heads up you will need to sign up on the app first, have the rabies decal and vaccinations ready to upload on the app before you can get an appointment. Somehow the person who took care of our cat was able to shave her, wash her, trim nails. We had to be called to come get her earlier than expected because she was hyperventilating. This tells me they took her health seriously and the situation and they were successfully able to shave her all over and bathe her to get her to a better healthy situation. I hate that they had to go through that with my cat but very grateful for their help. The package came out to around 75-85$.

I called to book a grooming appointment for my dog who has anxiety, and instead of feeling…read moresupported, the conversation felt discouraging. I completely understand that some dogs need extra care, but it was made to seem like it was a huge issue that he might need assistance, as if dogs don't commonly have anxiety or past trauma. I was also repeatedly asked if I was sure I wanted to book, even after explaining multiple times that I just needed a simple wash and trim because grooming him at home has been difficult. It started to feel like I was being talked out of booking rather than helped. After that call, I ended up booking somewhere else that he's been to before, and they took him in with no hesitation and were very understanding about his anxiety. The difference in how I was treated was very clear. Because of this experience, I just wanted to share this feedback in hopes that future customers are spoken to with more understanding and reassurance.

This team is great! Near home, alway able to walk in and wait a few an let help. I started bringing…read moremy little girl here who is a multi-Pooh and needs a good grooming once every two months maximum or her hair gets really matted or curly. Great groomers here as I used to go to another place down the road but they were taken over by other management and their top groomer came here so I followed him. Both the groomers are very good and timely. I can drop her off by 9 o'clock in the morning and she's generally ready by 11. Great selection of snacks toys everything you need for your pets. The staff is what helped me come back is there knowledgeable super friendly and of course I love my puppy and she doesn't mind doing there. Will be using their grooming services from here forward as they do an excellent job and I highly recommend them. Right next-door to Publix easy to find in the shopping center!

BEWARE!! We took our puppy there for the first time yesterday, 5/20. We took him for a shampoo and…read morecut. I said I wanted his hair cut shorter because it was a little matted. However they practically shaved him bald. We didn't even recognize him!! But that's not the worst part!!When my daughter picked him up she was told he had a cut under his arm, but it wasn't as bad as it looked. The picture below will show you how bad it really was!! My poor puppy looked like he'd been terrorized. There was no way the groomer could have been paying attention because the cut on my baby was extremely deep! He had to get sutures which have to remain for 2 weeks!! My daughter was told the manager would contact me to discuss. It has been a day later and I still haven't been able to get the manager on the phone! I've called twice. The service here is terrible at this place!!