I'm a little upset. I brought my dog in for a full groom, nail trim, and teeth brush. All was well until we returned home & noticed her paw was covered in dried blood. I reached out to the business & they stated "they didn't think to tell" me upon picking her up from her groom. I was not aware & after paying for a full service she was sent home with dried blood in her paw. I can understand mistakes happen, but transparency & trying to fix the issue goes a long way. We won't be returning after this. read more

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This review is for the store. Our pup doesn't require much grooming but I may go back and try their nail trimming services. We were immediately greeted by the friendly folks that work there. A quick walk around the store and you will notice that they offer a great selection of healthier foods and treats. The prices are much more reasonable too. I asked about the Orijen's dog food in 25lb bags which they were sold out of. They mentioned that they were expecting a shipment on Tuesday but that they were pretty much all accounted for by their customers and that they can place an order for me as well. Crazy part? Same price or slightly less than the chain store I usually get it from. You'd like it might be more at this small, locally owned location but it wasn't! Super friendly folks. They were very polite and asked for permission to pet my dog which I so appreciate. Definitely recommend and would definitely return for future purchases. read more

Pawsitively Pampered Pets - Pet Stores Near Me - Huntersville, North Carolina

There was a misunderstanding with the booking of my cats appointment. The lady who called me today appeared to be very rude to me toward something I knew nothing about. It's so funny that I was very apologetic and professional with her however she was very nasty and unprofessional with me and hung up while I was talking. If you're the one I spoke to today be lucky that you caught me on a good day because I could've very easily went off on you for your attitude toward me from something that WAS NOT my fault! Thank your gods and entities around you especially after I was very apologetic over something that had nothing to do with me. In the future don't do it again, watch how you speak to people. Have a good day. read more

I am new to the area and ran upon this place. Everyone was so nice! This was my dog'a second time to the groomer. He is a squirmer and barks until he gets to know you. The owner was so hands on with him. When he came out he was so cute!! I will definitely be back!! read more

Pawsitively Pampered Pets - Pet Stores Near Me - Huntersville, North Carolina

Oh, WOW! After looking for an excellent groomer, we sure found her here! I am so glad I asked around for recommendations from those I live by, because they were right! My pup Autumn now has her Queen Bee swag back! She is so much happier, and I am glad I now have a groomer who I can trust will do an amazing job. Thank You! read more

Pawsitively Pampered Pets - Before the groomers... (that face! ha) - Pet Stores Near Me - Huntersville, North Carolina

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Could not be happier with the service that this store provides! They do an exceptional job grooming, and are extremely knowledgeable about the products they sell. One time the delivery was late, and they offered to deliver the food to my house! They also rescue dogs from kill shelters, and after a thorough background check, help find them forever homes. They have a Customer for Life! Kidwell Family read more

I'm so pleased with the service provided to my dog by Christie with trimming his nails by Dremel tool, the nails were extra long and now he's able to walk without trouble! Just a wonderful business and ownership, would recommend this company for any dog needs. Will return on a regular basis to avoid the length of the nails, thank you so much for this great service! read more

Took my Poodle here to get his ears done today and could not be happier with the job they did. They were so friendly to me and my Pood, but also did not take up much of our time. The service was very affordable. I would recommend them to anyone who needs a pet groomer, and will definitely bring my guy back here. read more

Such incredibly sweet and kind hearted people. Our dog gets nervous around other dogs and sometimes new people but it was very clear that Sadie felt quite comfortable there. Our very happy pup then deserved some treats (obviously!!) so we bought some of their gluten free banana carrot treats. Sadie LOVES them. We will definitely keep coming here with our little girl! read more

Pawsitively Pampered Pets - Pet Stores Near Me - Huntersville, North Carolina

New to the area and have been searching for someone I can trust to take care of my pup's grooming needs. We had such a great first-time experience and will most definitely be going back! My pups are a lot to handle; both are rescues and one of them has a major fear of water and the other is dog aggressive. They assured me that they were comfortable handling them. They took great care of them and I felt very comfortable leaving them there. They did a great job with them. Both came out looking and smelling great. My dogs are very important to me and I am very particular with who I trust to take care of them. I most definitely recommend Pawsitively Pampered Pets of Huntersville! Also love the fact that they run their own rescue group and save so many pups from high kill shelters. If looking for great grooming care for your pups, don't hesitate taking them here! Sheriff and Willa say thanks for taking such great care of us and making us look great! read more

Pawsitively Pampered Pets - Pet Stores Near Me - Huntersville, North Carolina

Made an appointment over the phone, I made a $25 deposit. Brought my dog in the day of her appointment didn't know her rabies shot had expired a couple of days before her appointment. They said couldn't see my dog. I said that was fine and if I could just get my deposit back, the lady said no it was nonrefundable. I said ok can I schedule her for another day so I can go get her rabies shot and then bring her in? Also told me no, because it was for that appointment only. I went to the appointment it's not like I missed it. I just didn't know my dogs rabies had expired a couple of days before, and she just wouldn't reschedule for another day even though I already paid the deposit. Very rude very unprofessional would not recommend. read more

Though Kristi was very friendly and they are all clearly animal lovers, the job they did on my dog wasn't that great and it was pricey. I have never paid more than $70 to have my large breed dog groomed, but I paid $85 that day. Nothing special was added to the service, that was just the flat rate. That's too much, especially for the job that was done. There are multiple, very visible spots where she got too close with clippers and left lines or bald spots, and his nails are rigid splintering from the trim they did. I would have expected them to be filed down for $85. Unfortunately we won't be returning. read more

Pawsitively Pampered Pets - Pet Stores Near Me - Huntersville, North Carolina

I brought my Kuki for a haircut for the first time. I was very happy with their service. Kuki was beautifully groomed. We were called as soon as they were done. Thank you! I'm bringing my dog again! read more

I stopped in to this location as I had not previously seen the store open. Lo and behold, it was the grand opening (3/9/2013). The staff were very nice and answered my questions about grooming services for my poodle and my cat. Yes, I said cat. He is medium haired and could use a good bathing. The prices mentioned seem quite comparable to what we pay now, if not better. They will do the bathing, or you can do it yourself. That said, I really look forward to bathing my cat. So, I am giving this new location (the other store is in Mooresville) 5/5 stars. Of course I will update my review, once I have actually used their services. read more

Owners are super sweet & have always been willing to go the extra mile to accommodate needs & ensure I had a specific food I needed for my pup. Very knowledgeable about healthier food alternatives (from your general big box store pet brands). & great with handling a big dog to trim his claws. read more

Will not be going back, I have small yorkies, one is only 3 pounds and all are prone to stomach upsets when getting nervous or excited. Had to reschedule appointments for that reason, was told this last time that my business was no longer welcome unless I paid an upfront deposit. You would think if they were such awesome animal lovers that they claim to be they would be more understanding. Scott at the front desk is rude and sullen. Will be taking my babies back to Hambright Animal Hospital, they are awesome and friendly. read more

I met Scott today while I was shopping at Village Paws and Claws for my dogs. What a great guy! The shop has some really good healthy alternatives to treats, chewing needs, and food. Prices are better then bigger stores like Petco and Petsmart. They offer grooming and a place to wash your pets in back! Great idea! read more

I brought my dog in and told them to trim her to 5/8. When i picked her up they had shaved her to her skin. As a cavalier they also took away her long ears. I was livid. All she said was I thought that is what you wanted. You could literally see her skin. It was April and she had to wear a sweater for about a month. She shivered all the time. We were both traumatized. read more

I would never and I repeat never take my dog here again. They shaved his hair because it "had too many knots". He now has razor burn, he has nicks all over his body and has an ear infection because they destroyed his hair. If you want your dog to be safe and happy and healthy do not take your dog here. Please do not give them business. read more

Although we really liked the groomer at this location, their customer service is HORRIBLE. We have a $25 gift certificate that we won't use or even pass on to someone else, because we would not want anyone else to have to deal with these people. Back in May, my daughter tried to reschedule an appointment she made for my dog several times but they never answered the phone regardless of the day or time she called, when she finally reached an employee after the scheduled appointment had passed, she was informed she must make a deposit before booking the appointment because they had her as a "no show", even though my daughter could not reschedule because they did not answer the phone or respond to specific messages she left asking to reschedule the appointment. Since my daughter was taking my dog to the groomer and not hers, she was told if I called to make the appointment I would not be required to pay the deposit. I have tried throughout the months of August & September to make an appointment for my dog, but only received the voicemail with no call backs, even though today the owner's wife is insisting they return ALL calls. Why don't I have any messages or calls logged from their number in my phone...hmmmmm? Fast forward to today... I try giving the business the benefit of the doubt, so I call to schedule an appointment for my little mild mannered yorkie, who has been groomed there in the past. Surprisingly, the owner's wife answered the phone. She insisted that I would have to pay a deposit because her notes indicated that I had been a "no show" back in May, even after I explained to her that it was my daughter that could not reach them to reschedule an appointment and they told my daughter that I would have to make the appointment to avoid paying the deposit. Then, during this same phone call, as I'm considering paying the deposit because I do like the groomer and I'd like to use the gift certificate, the owner's wife continues to tell me she can not give me a quote for the services and if my gift certificate plus the deposit total more than the cost of the service, then they won't refund the difference to me. Of course, I found this practice frustrating & inconsiderate, so I made a comment to my daughter about liking the groomer, but not the customer service. At this time, the owner's wife VERY RUDELY says, "We don't have to take you as a client!" Clearly, they do not need our business or yours. There are far too many other groomers in this area to deal with such unprofessional business owners. Of course I do not want a business owned by such inconsiderate, rude, unprofessional people providing a service for my sweet pup. I hate to think about any type of mistreatment, but in these times, I won't take that chance. read more

While this is the best grooming my dogs have ever gotten, my NON-barkers (EVER!) are now manic barkers after 2 visits? Probably because they keep their furry loves in front of store, and they are manic barkers??? Not sure I'll be back. So sad about that. Let me know if you change that practice. Thanks. read more

Great selection of dog food & treats. Wonderful owners that remember their customers. I had my sweet dog groomed recently and she was softer than she was when she was a puppy! Smelled great too! read more

Pawsitively Pampered Pets - Lookin good after her grooming! - Pet Stores Near Me - Huntersville, North Carolina

What an amazing shampoo and cut they did on my 100 lb Standard Poodle; the shaping was was impressive. We are very picky on groomers. My Labradoodle also received a shampoo and boy were they both soft and fluffy. The fur babies were so happy and content when I picked them up. Happy I found our new groomer. read more

The good thing was my dog was groomed within two hours, the bad part was he had the worst hair cut ever. I would never go back. read more

Pawsitively Pampered Pets - The photo on the left is what I asked for, the picture on the right is what they did. - Pet Stores Near Me - Huntersville, North Carolina

I've never been in the store I tried to go in but there was a dog at the front door that started barking at me so I left the owner didn't seem to care so I will not revisit this establishment you would think that someone would watch this dog and he doesn't bark at potential customers read more

I love this place! I have a Pomeranian/chihuahua mix and lots of places don't know how to groom him without shaving him or making him look overly fluffy. I took him here because I randomly saw the store one day and I'm so glad I did! He looks perfectly Pom but short enough for summer not to bother him. I love their selection of natural products and their store dogs are ADORABLE. read more

Pawsitively Pampered Pets - My PomChi's new do. - Pet Stores Near Me - Huntersville, North Carolina

This location closes at 7pm... We arrived at 645 for a quick self wash of a puppy (which would have taken no longer than 10 mins) and the guy there told us if we wanted to use self wash, we should've arrived by 630pm... just before he told us to leave. Our self wash would not have taken anymore than 10 mins and we always clean up after ourselves but apparently he didn't want our business today. His exact words were "Nope, too late for self wash, should've been here by 630 if you wanted to do that". read more

After an absolutely horrible experience at Paws and Perms, I was in desperate need of a new groomer to fix what P&P messed up. Thank goodness I found these guys! I was very nervous taking them to someone new and wasting another $100 on the possibility of another bad groomer. I was very detailed with my instructions, showed them photos from the last groomer and was anxious to say the least. When I picked them up, they were perfect! Everything I had been so specific about was done perfect and I am sooo glad - I feel like I finally found someone who knows how to give my fur babies a great cut. Thank you so much and you will definitely be seeing us again! read more

We have a 10-year old Alaskan malamute who had a rough life before we adopted her. That means she can be a little skittish when bathed or groomed. But when we found Kristy and Scott, we knew Gwen was in good hands. Kristy's experience meant that she knew exactly how to make Gwen feel safe. She handles Gwen with confidence and compassion. Bonus: Gwen looks beautiful when she's done! We'd recommend Kristy and Scott to anyone, and especially to people with dogs who might need a little extra patience or understanding. They know dogs, they love dogs, and it shows. read more

Staff excellent and knowledgeable. Only place I feel comfortable leaving my dog ( family member) to be groomed and well taken care of. Always have a great selection of dog food that is the best for your animal. So glad they opened in Huntersville. Petco or Petsmarts is ok, but move aside guys, you've met your match with Village Paws. read more

I really just love this place because of their self dog wash station. For $13 I don't have to get my dog into my shower and make a mess in my bathroom. You can use all their shampoos and conditioners. They have towels and a huge blow dryer. It's wonderful and the people that work their are so nice. read more

Scott and Rick at village paws and claws have always been super helpful and knowledgable. They give loyalty discounts and seem to be cheaper in most specialty dog food brands versus websites according to my research. I've been going there since they opened and have never been disappointed. read more

I took my very furry Aussie to Christi to be groomed. She did an amazing job!!!! I've already scheduled her next appointment and set up an appointment for my Yorkie. She is kind and gentle and dogs love her! They also have a huge selection of quality dog food, treats and toys. They are very knowledgeable about products for dogs. I HIGH RECOMMEND THEM!!!! read more

I have a very unsociable, large furry dog. They did such an outstanding job, I couldn't thank them enough. My dog absolutely loved the groomer (and she is never friendly with anyone outside of our family!). She came home beautiful and happy as can be. I would definitely recommend them. read more

I usually groom my white Goldendoodle, but I have an injury and cannot bathe him. He has an allergy outbreak on his feet and penis. I called in advance to ask if they would use my shampoo for the affected areas, massage it in and let it stay on him for 10 minutes and give him an overall shampoo and towel dry. Scott said yes and I took him in - gave him the shampoo and spoke with his wife Christy who is the main groomer. I came back and he had been done for 45 minutes. I could hear him barking before I opened the door, which is unusual behavior for him. Scott said he had been barking ever since I left, except for when he was being bathed because he just wants attention. When Scott brought him out he was wildly excited. Christy came out to inform me that she done everything asked. I just wanted to get him out of there. His collar was put on wrong, one of the clips (they found it before I left) was missing from his E-collar and he was soaking wet, as was his nylon leash. When I got him home I began to blow dry his feet and they were dirty as were the backs of his knees, there was soap on his tail, and after I got him dry the top of his head was smelly - just dirty dog. I called Scott. He said that Christy was very detailed and would I like to talk to her - I declined. read more