This is my go to company for all my cooling and heating needs. Brad Woodard is the owner of this…read morebusiness and he is friendly, quick, and has a great reputation in Nacogdoches. My household has hired him several times and he has always taken real good care of us. He has even made visits to our home well after normal work hours, which you won't always find in other companies.

Not sure where to start. We upgraded tonnage, No Tests were…read moreperformed even after installing the wrong unit, then bringing out the bigger one we paid for, and still no J Calculation test or any other tests. I requested that the Refrigerant line and drain line run parallel, so I could encapsulate them with solid plastic drain gutter, being that I expressed my concerns about any moisture under our Pier and Beam home. Still, they didn't do that, after replacing the wrong unit they installed. And there wasn't a pea trap installed either. The installation of the air handler was a horrible job, flashing sticking out, away from the new system. Yes, Brad seems very attentive. Each time he has been here, there is always a new fresh face. That says a lot about a company. What thru me, is that he's sending me an email to rate what they screwed up with a review? Don't take my word for it, check it out, when upgrading AC tonnage, what tests are needed before and after installation. Brad also said that, there is Moisture around the insulated Refrigerant line? Not only all inside the insulation of the Refrigerant line, but also the water drain line. For a pier and beam house, that's too much moisture!

Not to be trusted! They are not honorable or honest. Go elsewhere!!! They drag their feet or don't…read moredeliver when it's warranty work. Otherwise they are glad to sell you something!

if you can avoid at all McWilliams run as fast as you can. The new unit they sold us broke within a…read morefew months. They "ordered the part" and stated they expedited it. i have since found out that they just ordered the part to be delivered in their normal delivery once a week. The reason is it cost $$ to have it shipped faster. Would have been glad to pay for faster delivery. Also beware if they first start the phone conversation with the age of your unit or water heater, they will always try and sell you a new unit. Wish I knew this before.

We have an old heat pump a/c system that we are trying to make last just a wee bit longer. Another…read morelarge local a/c company, who shall remain unnamed, told us the system was too old to repair and needed to be replaced to the tune of $25K. Yeah, NO. Last evening, the ac stopped cooling; the fan was running but the compressor would not come on. I read about York AC online and was impressed by the reviews. Today, a Saturday BTW, we called and they kindly agreed to send someone to look at our system. Early afternoon, a wonderful tech named Brad worked us into his busy day and came out to see what was wrong. In just a few minutes, he found that two terminals had burned out in the compressor. He replaced those and our home is now cool again. This is an honest and upright company, and they have our business for life. We will absolutely be hiring York AC to replace our old unit when the time comes. Brad, you are my hero! With gratitude, Beverly

feel like people should know about my experience…read more This company replaced the evaporator coil in my HVAC system. Immediately after the repair, the unit began leaking a significant amount of water from the air handler that it had never leaked before. They came out and blew out the primary drain but the problem persists. We've contacted the company multiple times over the past several weeks asking them to come back and inspect their work, but they have repeatedly failed to do so. This is the 1 star review I will be leaving for the ac company At this point, we're left with a bucket collecting water every day while waiting for someone to honor their repair. Mistakes can happen, but refusing to stand behind your work and leaving a customer with an unresolved issue is unacceptable. They have consistently been dodging our calls and requests for them to come remedy this issue. I can't recommend a company that won't return to address a problem that started immediately after their own repair.

Josh was very professional and cordial. He was very knowledgeable and fixed my leak very quickly…read more Good experience!

If I had waited for their quote to replace my non functional A/C I's still be waiting... 2 weeks…read morewith NO A/C. Being the upsell driven company McWilliams is, you'd think they'd be all over a new A/C unit. But nope. No interest in the customer or customer service. Regional manager Colton, refuses to follow up. Tells staff he will be calling me. LOL! Still waiting. I've been a customer for 16 years. When the company was Air Express, they were phenomenal. The front line staff and technicians I've dealt with are excellent. Management clearly does not have the lead by example mentality. So long McWilliams.

I had my ductwork cleaned today and had a great experience! Devin was friendly, professional, and…read moreworked quickly without cutting corners. It's always nice to support a local business, and I really appreciated the excellent service. I would definitely recommend him to anyone needing their ductwork cleaned!

Crows Duct Cleaners came out to clean our dryer vent. He did an excellent job. He was very…read moreknowledgeable and let me know the new parts I purchased were not needed so I could return to the store for a refund. He did a great job and was very friendly, tidy, and professional. I would not hesitate to call him again. We may have our a/c vents done next. I cannot say enough good things!

They are now McWilliams. Worst unethical company EVER. Lied about being a Daikin dealer. Then when…read morethey couldn't figure out what was wrong with my warranted 2020 unit wanted to sell me a new AC!!! I kept telling them it was the Thermostat. Finally called Daikin.

Air conditioner/heat pump they sold us has died twice in the first 4 years of ownership. Spent 2…read moreweeks in June/July without air conditioning while they tried to figure out what was wrong with the "main board". Now it is 17 degrees outside in early February and the system shut down due to a refrigerant leak. Not what you expect when you invest roughly $15,000.

They care!!! Never leave without getting the job done. They're not kidding with the slogan we sweat…read moreso you don't have to!

A/c not working. Strickland sent out a tech who said there was no Freon in the system. There was a…read moreleak. Then asked if we wanted to add 3 lbs? Of Freon to the system for $240.00. I said hell no why add Freon if there's a leak? They then said that the coils in attic could not be fixed and a replacement could not be found, so the whole system would need replacing. This would run about $10k which we did not have at the time. They did not offer financing so referred us to someone else, who could have cared less if we got financing. My wife was handling the financing because I was at our other house in Arizona taking care of a water leak at the time. Anyway they wanted social security documents, bank statements and such which she gathered. When she contacted them on a Thursday they said they were busy, call back tomorrow. She had been without a/c for 3 weeks now in East Texas in September mid 90's. House was 90* inside. She called Friday, they said it was end of month; call Monday! A relative gave her the money for the install and they ordered the system which took a week. It only took a day to install, which was nice. The bad part was the greasy foot prints in the carpet from garage to thermostat and leftover installation materials left lying against the side of the house. I find it hard to believe that a a/c vendor does not offer financing. We own this house outright and have another house worth over 400k in Lake Havasu, Az seems like there should be a way to Finace a a/c unit. I wish we would have shopped around. Dave B.

I was quoted a price to replace a gas line from my lo gas tank to my hot water heater, it was over…read more$3,000! I thought that was excessive, but they said it was because it would take all day, and so paying for the line plus two people to work all day was why it would be so expensive. Well, I thought this was a Christian company, and I had to have it done ( or take cold showers ! Brrr!) so I agreed. The next day, sure enough, two men came out with a ditch digger, and ran over and broke my metal ramp, and finished the job in about two hours! Great, I thought, now it won't cost so much. But, NO! They charged the same price. I called to talk to the business manager, and they said since it was a quote, they don't adjust the price- even though they were done in two hours. I'm looking for a plumber today to do some work- guess which business I am NOT calling!

It was Friday morning and I found water coming up from the ground from my broken underground water…read moreline to my house. I closed the water shut off valve at the water meter, and I no longer had water at my home. I called all the plumbers in the phone book and they all could not arrive to fix my broken pipe for another week. This company was very busy also, but they agreed to fix my pipe the same day. The plumber arrived later that day and a qualified polite man fixed my pipe so I had my water back to my home. He only charged me for the one hour minimum fee, and the small amount for the parts. I was very happy to get my water back.

Employees are not knowledgeable. Can't be trusted to ensure work is done properly or that quoted…read moreprice is accurate.