Beautiful patio furniture. Prices are in line with the quality and finish. There is a huge…read moreselection of products in a large space. I like that they display the furniture suggesting how it will look when set up. Excellent service! The Newmarket store manager, is very knowledgeable and friendly. I went back to the Newmarket store a couple of times to understand how to assemble the chairs and they were patient every time.

happy to take my $8000 for outdoor furniture but lounger came broken and 10 days and still no…read moreresponse. Called to ask to exchange and they got really upset. Delivery guys reprimanded my wife for complaining about not getting our stuff on time and we still don't have the clips that hold everything together... apparently on backorder for 2 months now!!

It's nice to see a HomeSense in Aurora! I saw a huge sign for Winners, HomeSense, and Farm Boy as I…read moredrove up Leslie Street. I had already bought groceries, but was thrilled to do some retail shopping here. This store is located at Smartcentres Aurora North, on the south side of Aurora Road, west of highway 404. I had no problem finding a parking spot despite the place being fairly busy at 5 pm on a Saturday. I parked further away and walked over. If you want to shop at Winners and HomeSense, there isn't a wall dividing them. You essentially walk between the two businesses without going outside. They also share the same checkout area. There isn't a sign that tells you that you have walked from one store to another. I started shopping at Winners. I figured out that I was at HomeSense when I saw heart-shaped chairs and pillows. This HomeSense felt more sophisticated than most. The baby section had quality elephant banks and lamps. I have never seen so many cool plushies for kids in my life. I want them! There was a mochi line of plushies. The boba tea one was adorable, as was a rather long and cute crocodile. There were plushies on the floor. I did my job and picked them up. I probably care more about plushies than most folks... haha! I love storage ideas. I saw many over-the-door shelves. There were five-tier drawers that I liked, too. Necklace holders were cool, too. My favourite section is the kitchen accessories. Cactus juicer. Christmas cakesicle moulds. French fry cutter. Strawberry slicer and huller. Pocket sandwich makers. There were so many gadgets to look at and absorb. The phone accessories section is much better at HomeSense than Winners. There were a lot of cool items, from Brookstone earbuds, to Cheetos AirPods cases. I didn't buy anything at HomeSense, but I did use the joint checkout to pay for my Winners items. You can get your TJX Style+ card or barcode scanned there. I had a friendly man help me out. I paid with a credit card. I tapped and was good. I thanked him and carried my two items to my car. I like this store. The aisles are wide. I like the merchandise. I'll be back. (422)

Absolutely horrible customer service. Bought a Maxwell power reclining sofa, only 2 get two…read more.. that is correct, not one, but two defective couches! The first couch the bracket/bar was installed incorrectly underneath the couch so every-time it reclined from lower to seating position it caught and jolted slightly. Secondly, they installed the wiring in the wrong spot so every-time it reclined, it was sawing away at the protective cover of for the wiring! I spoke to the manager of the Newmarket location who blew it off like it was no big deal and offered to replace it with a new Maxwell or pick something else. I was VERY hesitant about getting another of the same, but caved in. Boy, what a mistake this way! The second recliner came and it had 3 separate issues! Firstly, Vynew (the company that fixes the couches/recliners) had to completely tear apart one of the cushions (ripping out the staples and stapling the plywood type material to the wooden frame of the cushion because it was rattling like a bat out of hell. He also had to adjust all the twister bolts in the arm cushions which were loose, however, the worst of all.. when they built the couch they put the screw holes in the bottom frame/bar at incorrect distances so I have a massive gap between my couch (you can put your arm through the couch!). I requested a call from Corporate office (since I had tried calling the store manager multiple times and got nothing back) but instead the store manager finally called back. Her solution was giving me my money back and I can either pick another couch or 'shop elsewhere' as if it was no big deal they had sold me 2 completely defective products. I literally had to argue even just to get an apology! I told the manager this was not good customer service, and as a new Leons customer I was greatly disappointed but its like she was trying to rush the conversation off the phone. This is completely unacceptable, and there is no accountability here. 2 defective couches, and having to argue for the last 4-5 weeks is a joke! They even tried to tell me I declined 'repairs' even though the technician told me it was not repairable! This is the type of company you are dealing with! No accountability! AVOID AT ALL COSTS.

We recently purchased the Pasadena 6-Piece Reclining Sectional with Left-Facing Chaise (with an…read moreadditional seating piece and the 5-year warranty) from the Newmarket location at the end of July. We moved into our first home at the end of August, and the couch was delivered on September 3rd, 2025. After only a few days of use--trying different configurations and adding pillows--we realized it wasn't the right fit for us. The couch itself is decent, but not what we expected. Because of the U-shape, a lot of seating space is lost compared to a standard corner sectional. The cushions also feel narrower, and the depth isn't as comfortable as we had hoped. Overall, while it's usable, it simply doesn't suit our needs or space. When we contacted customer service, we were shocked to learn that Leon's does not allow returns or exchanges without a 50% restocking fee. We had owned the couch for less than a week, it was barely used, and it just wasn't what we expected--yet this was the only option given. The representative we first spoke with said she would escalate the issue to a manager. Two days later, she called back to confirm that the 50% restocking fee was the best they could do. This gave us the impression that customer satisfaction is not a priority, only making the sale. What should have been an exciting milestone as new homeowners has instead turned into an unnecessarily stressful and frustrating experience. To make matters worse, we weren't even asking for a refund--we wanted to exchange the sectional for a different couch at Leon's, one that was actually more expensive. Unfortunately, the store we visited to inquire about the exchange explained that since each Leon's is franchise-owned, they could not process a return or exchange for an item purchased elsewhere. As a customer, however, Leon's should feel like one unified brand. Instead, this policy has left us feeling alienated from the company as a whole. On Friday, the manager called and spoke to my boyfriend, but nothing changed. By Sunday, I called again and spoke with a more understanding representative, who admitted the situation was out of his hands (since it had already been escalated to a Store Manager) but assured us the Store Manager would return the call. Overall, this experience has left a very negative impression. Not only will we no longer be purchasing the more expensive couch we were prepared to buy, but we will also be avoiding Leon's entirely in the future--and we will be sure to share our experience with others so they are aware of these policies before making a purchase. Update: The Store Manager did not call at the promised 11:30am. I called back at 12:00pm and was told she was on another call but would return mine. She eventually called at 1:30pm, but since I was at work, I asked if she could call the next day after 2:40pm. She called exactly at 2:40pm, and we went through the same conversation again. She remained firm that the only option was a 50% restocking fee. When we asked to speak with her superior, she insisted multiple times that she was the Store Manager and that there was no one above her at the store level. We explained that we wanted to escalate beyond the store to someone at corporate. Eventually, she provided us with the corporate contact number. I called and was forwarded to the complaints department, where I left a message. About 35 minutes later, someone from that department called me back and left a very pleasant voicemail (I was on another important call at the time). I returned her call within 20 minutes and left a message in response. That is where things currently stand. Will edit post to include updates as they come.

Deceptive practices and zero accountability - Stay away!…read more I am writing this review to warn others about the terrible experience and deceptive business practices I encountered with Fouka Furniture. 1. Lies and Delays: It took them two weeks just to coordinate a technician's visit. During this time, they repeatedly lied, claiming they couldn't reach me, which was clearly not the case. 2. Broken Promises: When the technician finally arrived, he explicitly stated that the motor replacement would be covered under warranty and provided at no cost, with a maximum wait time of 1-2 months. 3. Outrageous Pricing: After the visit, they completely contradicted their own technician. They demanded $819 ($599 for the part + $220 for installation) for a motor on a sofa that is still under warranty! This is nearly the price of a brand-new sofa. 4. Unreasonable Timelines: They originally quoted 3-4 months for a part that should take 6 weeks max via sea freight. Only after I pushed back did they "generously" offer air freight, but they are still insisting on charging me nearly $900. Fouka has shown a complete lack of integrity and transparency. They use manipulative tactics to avoid warranty obligations and provide conflicting information between their field staff and office. Save your money and your nerves - buy elsewhere. I will be taking this matter to small claims court.

my recommendation to buyers never trust. This company never trust the material because they are…read morefull of lies. All I bought a brand new sofa for $ Yes, 3000 and I realize they put the final stamp on my receipt means no warranty no exchange no refund .i put picture of my sofa with the review saying that in period of one month, the sofa, Springs is gone I can feel the wood And the shape is gone. after three months, they reply me on Google saying that they give me a brand new sofa and they have the receipt with my sign . I really appreciate that. If the post my receipt with my sign and the picture of the new sofa, they gave me the date of delivering must posted as a proof they can't because it's all lies!!

Absolute nightmare!! Bought our baby furniture here and cancelled order on everything but the crib…read morebecause delivery was delayed by months! Awful customer service made buying our baby furniture a terrible experience! Not to mention our expensive crib was chipped and dented when we opened the box!!! Shop elsewhere-trust us!

From the owner: Baby & Kid's furniture Peg- Perego Strollers…read moreNaturepedic mattresses Lullaby earth baby mattresses Other furniture by catalogue order Brands: College Woodwork, Kid's Decoeur, Naturepedic, Lullaby Earth, Peg-Perego, Dutailier gliders, Lind Sofas

Honestly, one of the better homesense. I've been to almost all the ones around the GTA. I always…read moreend up with something when I come here. They are renovating to extend the store and I'm so excited!! I find the art and lighting selection here are bigger than most stores.

I've only recently discovered this location while driving around Newmarket. This is the BEST Home…read moreSense I've ever been to and I'm serious about it! The store is SO big, probably 4-6 times the size of an average Winners. Once you walk in the door, you'll be overwhelmed by how much stuff there is, yet its so clean and organized at the same time. Divided into several sections (home decor, kitchenware, bathroom, bed linens), they even have a really good selection of furnitures. You'll also find a small clearance section as well. Most items are rather affordable (still cheaper than department store prices) and the selection is great! I frequently come here to buy small nick nacks for my food photography and every time, I don't leave empty handed. Customer service is a 5 star, especially the cashiers, they are fast and efficient.

First and foremost when I came here with my mother the asshole who sold us a table and chairs who…read moreworked there made fun of my generation calling us "sleepy generation" in front of my mother and I. Unprofessional. The table and chairs we got are bad quality. The table (not even a year we had it) started chipping on the sides and the chair legs started getting loose. I'm not only disgusted by the male sales rep but the quality of the furniture.

I can't begin to describe my experience with Ashley home store. I purchased a dining room set from…read morethem in September 2021. It is now January 2022 and I still don't have my table. Guest care from this company is absolutely useless. They spew misinformation and there's absolutely no accountability from anyone within this company. I was first delivered a damaged table. Upon getting a technician over to my house, he advised that the tabletop would have to be replaced. The new table top came and it was even more damaged than the first. I requested that they leave the original top and they said they couldn't. They did advise that they'd order me a new one and that I didn't have to do anything. Weeks passed and I never received a call. I called guest care and they advised that no order had been placed for a new tabletop and that I would have to restart the claim process. I submitted all pictures and weeks passed and again I never received a call. I had to call again and they led me on for another week saying they would review the pictures. Never received a call back so I called again. They said the only thing they could do was take the table top away and repair it. They won't replace it even though it was more damaged than the first. That doesn't work. This is my table and I have no where else to eat if they take the top away but it was my only option. Have them repair it or live with a heavily damaged table that I paid $3000 for. So here I am now without a table. I do not have a time frame for how long I'll be without it. And out $3000 for a product that Ashley can't seem to get right. Avoid at all costs. Don't make the same mistake I did. Edit - I have reached out to their guest care number. It is useless. It takes tons of hold time to reach them and when you do they say they've logged your issue and then never call you back.