1. Paychex

1. Paychex

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Rochester, NY

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Paychex

3.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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Paychex

Paychex

1.0
(5 reviews)

We began closing our Paychex account back on 8/7/24. The reason for this was due to a gradual but…read moresteady decline in responsiveness and service. It came to a point where Paychex had become an obstacle rather than a service that, at one time, we could rely on. The level of service had sunk to a level that became unbearable. When we finally decided to switch our account to another company, Paychex became actively hostile instead of just inept. Our employees 401k accounts are being held hostage. We have spent weeks on the phone with hours upon hours on hold attempting to recover access to these accounts, We have spoken to and have been transferred to more than 10 people. We repeat the issue over again. Each time, we're on the phone for at least an hour. Our advice to anyone considering using Paychex is to reconsider. You'll wind up with nothing but aggravation.

If I could rate below 1 star, I absolutely would. This has been the most unprofessional and…read morefrustrating experience I've ever had with a company. Navy Federal should reconsider recommending Paychex to businesses of any size. Unexpected Charges: They charge your account significantly more than what was initially quoted for the service. Inconsistent Customer Support: I've spoken with five different representatives who were supposedly in charge of my business account. The person who initially set up the account was always available during the "onboarding" process, but after that, I was passed off to others and left without clear answers. Not only did I receive conflicting information, but crucial details were either miscommunicated or completely omitted from the start. At this point, I'm seriously questioning the legitimacy of Paychex as a service. I remember companies using Paychex back when I was an employee, and I can only imagine the issues they might have faced if their experience was anything like mine. If you're considering a business account with Paychex, DON'T DO IT! There's no value to the service, and I regret not reading the reviews sooner. Now, canceling my account has turned into an absolute nightmare.

Hurley Care Solutions

Hurley Care Solutions

5.0
(2 reviews)

A big shout out to Ann Marie and her team, at HurleyCare Solutions, especially Tracey and Dina…read more They helped us put together a care plan for our Mom in her later days, as well as a plan to preserve her financial integrity. I know its a cliche, but this company and the Associates truly do care about their clients, in a personal way, not just as a business. Tracey was wonderful, taking the time to get to know Mom, and being available to us whatever day or time we had questions, weekends included. Our family really felt like we had a partner in her and we learned from her how much care and benefits was available to Mom through Medicaid, that we had no idea of had we done this on our own, without HurleyCare. We can strongly recommend HurleyCare Solutions to anyone who has a relative in need of professional personal care. Thanks Hurley Care Solutions, you helped us when we needed you !

No one plans to become sick or disabled - at least I didn't at the age of 40. I had a wonderful…read morecareer and was very active with family, friends and my church. Then everything came to a halt and I didn't know where to turn or how to maneuver this system of red tape we call Medicaid, Medicare and Social Security Disability to name a few. Right away I had pages and pages of confusing forms thrown at me and I was overwhelmed! Then in walked Ann Marie Hurley founder of Hurley Care Solutions. She calmed me down and reassured me everything would be okay. Before I knew it all the paperwork was filled out and handed in and I was granted both Medicaid and Social Security Disability in less than 2 months! Since then Hurley Care Solutions has helped me obtain all the resources I needed in order to stay safely in my own home. I now have daily home care services - home health aids, nursing, physical and occupational therapy. Ann Marie was even instrumental in getting a much needed ramp installed at no cost to me! If you are going through a medical crisis and need help getting through the red tape, call Hurley Care Solutions. Their goal is to help each client live as safely and independently as possible in their preferred surroundings as long as possible. Thank you Hurley Care Solutions for giving me my life back!

Paychex - payroll - Updated July 2026

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