Nice upgrade from a midsized car to a Jeep when our first car already had a driver sitting in the front seat. Oops!! Still, the Jeep worked out well to explore SoCal on a long Fourth of July holiday weekend. read more

DO NOT BOOK! We reserved a vehicle at LAX. Arrived at our pick up time. There is literally nobody working and about 20 people waiting. When you call the number you speak to a man who say that "they must be on lunch" "wait 20 minutes" etc. We waited an hour and ended up booking a vehicle and getting the vehicle in 20 minutes with Budget who shares a counter space. I was talking to another lady who had booked with Payless... they charged her $50 to cancel but didn't charge us.... STAY AWAY DO NOT BOOK! Read the reviews! read more

Payless Car Rental - EMPTY COUNTERS! - Car Rental Near Me - Los Angeles, California

If there was a warning EVERY person flying into LAX could get, it would be to avoid Payless Car Rental. I made this mistake of reserving a from 9/26 - 9/29. If only I had read these other Yelp reviews first. First problem - Very long lines for the OTHER companies - Budget and Avis upon arrival. There were three agents sitting at 3 kiosks adjacent to the Payless sign, but none would talk to any of us in line, nor any of the new people coming in the door (see picture). Furthermore, they seemed aghast and shocked that anyone coming to rent a car would try to talk to an agent at an empty Kiosk. How dare they? They were just sitting there and refused to communicate how/ where to get a Payless car. Confusion and frustration ensued. Eventually the system made sense -- you stand in a long ass line for Budget, and THEN Payless will help. Eventually, each of the three pictured agents started to help people in line. But again, poor communication and hostility made these events far more complicated and frustrating than they had to be. IF customer service and managing expectations was an intention, they could simply tell us, "If you're trying to get a car through Payless, go stand in the Budget line, and one of us will help you soon." How difficult would that have been? After a 30 minute wait (which is actually not that bad for LAX on a Friday evening), I was given the wrong car. I had asked for a compact or economy car I was given a HUGE ass van. Fortunately, the man in the garage (whose name I sadly can't remember, but it begins with a T), said I could change to any one of the cars I actually ordered, and I drove away with a wonderful compact Toyota Corolla. That young man deserves a Nobel Peace Prize as far as I'm concerned, he had to deal with so much anger from the agent upstairs. Again, I gather from experience and the other Yelp reviews that customer satisfaction and effective communication is the antithesis of Payless' mission statement. But if anyone ever cared or tried, it would be very easy to fix these snags. Customer be warned! read more

Payless Car Rental - 3 agents at empty kiosks refusing to talk to any of the people in line - Car Rental Near Me - Los Angeles, California

We just got off plane at LAX and waited 2 hours in line to get a rental car that we had reserved in advance. Pis poor staffing Entire am shot! read more

I was honestly scared to pick up the car after scanning the reviews. It is a little confusing when you walk in and no one is staffed at the Payless counter. However, I can promise you if you line up at the Budget counter you will be helped. The line was a bit long but all the employees were working efficiently. I was very pleasantly surprised after checkin that my $100 for 3 days rental was a new Ford Bronco! Zero complaints here. Drop off was easy and the shuttle was running smoothly at 5 am! read more

SAD! Avis Budget Payless All the same? Loooong Lines at counter at LAX Rental center. Supervisors watching rather than jumping in and helping. One hour to rent a car!!! I guess this is the way they force you to go to their legit sister company and join the "Program" read more

Worst car service ever. The car itself was great but there were unauthorized charges after the trip. And when I called and said I ever agreed to them, they said there was nothing they could do. read more

The worst!! Never again! I had no what I was getting into. 3 hours sim so got here, still waiting in line.

I reserved for a car when I flew into la. I never got a car. First, my flight was delayed. So we didn't land until after 11:15. Then I walked to the purple pole that said it was for rental cars. And yes, it was for rental cars, but not payless. So then I went to the pink pole that was supposed to be for remote rentals. I got dropped off in a parking garage and was told that a van would come and get me. It was 11:45. I waited until midnight. There was no number to call, and when I tried to call the number on my reservation it said they were closed. I ended up having to go back to the airport via pink pole bus and just took a shuttle to my hotel. When I called in the morning, I couldn't get a hold of anybody about coming to get my car. I will never Reserve with Payless again. read more

Almost 2 hours... Absolutely horrific. Would not recommend do not understand what the actual F took so effing long.

If you are flying into LAX and need to rent a car, please do yourself a huge favor and don't rent from Payless. We wanted to save a few bucks but lost a whole lot of time and still paid more in the end. Right off the bat, when you get to the Payless kiosk (which shares the same space as Avis and Budget), there was no one there. For context, we arrived in LA at a very reasonable time, 3:30 PM (not lunch or dinner time). We waited for a few minutes but noticed there were lines formed for Avis and Budget. We decided to get in the Budget line, thinking maybe they can help us or maybe the Payless receptionist will come back. I was way too positive; no one came back during the 1.5 HOURS we were in the BUDGET line. In line, I did some research and realized Payless is under the same umbrella as Avis and Budget . Like a lot of the reviewers here, I certainly felt like I was getting scammed! Especially because we were stuck in this rental car location at LAX, monopolized by 3 rental car companies under the same parent company. I tried to cancel the reservation with Payless to go over to Hertz or Enterprise, but both companies are in a different part of the airport (~1 mi away). In the end, we ended up cancelling and switching to Budget (charged higher rates), out of fear that we wouldn't be able to get a car at all with Payless. It's crazy that they are still allowed to operate here. TLDR: Payless worker is nowhere to be found, so you'll end up booking with Avis or Budget anyway. read more

Two hour wait in line for a reserved car they no longer had on the lot. The agent lied when he said we were to be given an upgrade to a larger vehicle because he instead gave us a sport car that was way too small to fit our party size. Another hour of trying to find anyone to help us, but then one of the lot attendants found someone to help us out with a larger car. God bless Ernesto. I swear he saved our vacation. read more

0 stars. DO NOT use this company. Ripped us off on insurance and a car. Waste of our time

Issue #1 In early Oct, my husband prepaid for a mid-size pickup from Payless. Vehicle was not available upon arrival so waited around in the airport lobby per their request. After 1.5 hours +, he ended up taking a Kia Soul which was not fully fueled nor cleaned but hey no more waiting right? He was not provided any paperwork outside of the rental jacket which listed the incorrect vehicle..Not sure if they were overwhelmed or if we were dealing with a new agent but problematic nonetheless. Issue #2 We contacted the company to extend the rental but after speaking with customer service manager we determined this was not a viable option due to higher quoted amount. After diving into the details we were astounded to see an erroneous insurance charge. We have rented numerous cars over the years and as a standard practice opt out of this coverage type - we use our personal coverage and the credit card we use has built in coverage. To date, he has been unsuccessful in getting the charges reversed which is unfortunate because they share a brand with Avis where we have had numerous great experiences. Lessons Learned - Insist that you get corrected paperwork even if it means waiting longer than anticipated. Stick with the brands you know even if it costs you a little more in the front end. read more

Denver airport, Sept. 14 thru Sept. 18. We had agreed on a "Toyota RAV4" when ordering, but upon arrival, it was not available. They "upgraded" us to a "toyota 4Runner" instead. Slightly bigger car, used more gas, but it was a good car. . The waiting line in the Payless office took approx. 55 minutes. Each customer was required to work with an agent for about 10 to 15 minutes- even if the order was prearranged. There were only two agents on duty about noon on a weekday. . We agreed to pay 123.00/day for the rental, but we found six unauthorized and unexplained charges on the final invoice. Among them: fuel and insurance, which we specifically declined. . We wrote to the company for credit. SOmehow I don't expect much. Never again. read more

Renting a car in LA... Payless Car Rental Company is not my first choice when I rent a car in Los Angeles. I think that there are lower rates elsewhere. I see more shuttles from other companies that pick up customers at the airport and bring them to the rental car lots. (Sometimes, I catch those other shuttles because they're right next to Payless!) So, why do I use Payless? When I book my flight on Hawaiian Airlines, a convenient pop-up appears and offers me bonus Hawaiian Airlines miles when I reserve a car through Hawaiian Airlines. I don't have to figure out the car pick up time nor the car drop off time. I figure that if the flight is delayed, the car company will be informed. The location is relatively close to LAX. I usually go to Costco Gasoline in Inglewood to fill up the tank before I return the car. Most times, service is typical...I understand that the salesperson is trying to upsell, but hey... don't get all grumpy when I don't take any extra coverage! Haha! The worst experience was during Rose Parade time. I arrived in December and Payless was telling me that all compact cars AND intermediate sized cars are sold out. Yes, it's the holiday season, but wow...don't give me a GIGANTIC truck like an F-150...omg! I could hardly reach the gas pedal! I didn't want to haul that monster truck to Irwindale to work on the Parade float! No way! That's too far! The guy in front of me had the same situation. He parked on the side before exiting the lot. He said he was going to return the truck because he couldn't get in and out of the vehicle because of his recent hip surgery. He was going to go to a nearby competitor and get a regular car. Good idea. I backed up and returned the "Monster Truck" almost in tears. I told the young salesman that the elderly gentleman gave me the GIGANTIC truck that I wasn't able to drive. He gave "stink eye" to the other sales rep and gave me a regular sized car! Voila!!! Yes...sometimes it pays to complain. Am I going to rent from Payless again? Uhg...I guess so...because of the bonus Hawaiian Airlines miles and the convenience. I could try a competitor next time... just for comparison... read more

Payless Car Rental - No one is here. Use the FOX counter to the right. - Car Rental Near Me - Los Angeles, California

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59,000+ miles. Grouchy people Car so dirty we had to stop at gas station to clean windows. $60/day. Cheapest rate we could find. Huh? read more

Payless Car Rental - Dirty cars. - Car Rental Near Me - Los Angeles, California

The shuttle arrived quickly at the airport. Our female driver was exceptional. Sadly people don't tip her. On arrival to the rental location, the line was long and out the door. After waiting for about 40 mins, realized that line was for the rental co sharing space with them. Got in the right line and still had to wait a bit but the staff was quick and very courteous Getting the car was interesting. You are given an area and you can pick any car available. That was nice. Our car was clean and roomy. I do wish it had built in gps. But I'm prepared, I always bring mine. Overall a good rental company read more

Payless Car Rental - The line is out the door and down the sidewalk. Ridiculous and unbelievable. Expected wait time is 2 hours. - Car Rental Near Me - Los Angeles, California

Oy vey....I honestly don't know how to feel about this car rental being in business... Arrived at LAX and spent about 15 mins or so waiting for a Payless shuttle. To no avail, we hopped on the Thrifty shuttle instead and walked over to Payless. I was scared upon arrival because I read the previous reviews on long waits just to check in and long waits to get cars. Luckily, we didn't have to wait that long to check in but we were told that there would be an hour wait to get our car. When we got to the car lot, there were a bunch of upset looking people who said they've been waiting a long time. People were so hungry that they ended up buying snacks from the vending machine and little children were crying from being hungry and fed up. We actually didn't have to wait that long for our car too, we probably only spent about 30-40 mins total in this rental. The first car we got reeked of air freshener and we found out it was because someone smoked weed in there so they were trying to mask the smell. The second car we got was perfect or so we thought. Here's where the story of one bad thing after the other starts, Turns out they have such a high turnover rate and demand for cars that they just clean the car but they don't do full inspections, which is very dangerous!! Customers expect the car to be in tip top condition, but it wasn't the case with our car. 1. The tire pressure light was on but we didn't notice it until after we drove to Roscoe's and finished eating. Luckily, there was a gas station next door to Roscoe's and so I pumped air into the tires. OMG, the PSI was supposed to be 35 on front and rear and 3/4 tires were 20 PSI.... Thank god I noticed it before it was too late as we were trying to drive all the way to the Citadel. 2. The car sputters and lags when you try to accelerate on certain streets, (i.e hilly streets) Meaning there is probably something internally wrong with this car. 3. I was stranded in the rain at the Farmer's Market because the car wouldn't start. I tried the first time and the "Check car battery light" came on but everything else worked, (i.e air conditioning and radio) but the car just wouldn't go anywhere. Turned off the car and tried again, same thing happened. Then I call the car rental and they tell me they're going to send someone. The tow company calls me 10 mins later telling me they will be there 60 mins or less. I waited a bit longer inside the car and decided to give it another shot. Third times' the charm because it worked and I was able to drive the car. I called them back letting them know I no longer need assistance. They ended up calling me back 80 mins later letting me know they are coming... Thank god the car was able to start again, or I would've been stuck there for probably 2 hours. Overall, I would not use this car rental again, they don't take care of their cars and they don't do full inspections before handing the keys off to customers. Super dangerous practice. Spend more money at a well known car rental because your safety and life is more precious than the few dollars you've saved here. P.S thanks for helping me get my maverick badge though! read more

Payless Car Rental - Car Rental Near Me - Los Angeles, California

Customer service was fine but the communication was difficult. There were fees that weren't explained that were somewhat confusing. read more

Payless Car Rental - Street view - Car Rental Near Me - Los Angeles, California

Wish I would have paid more because the deal at PAYLESS a is a joke. Frank is not happy with rental boys ability to process a line of people acquiring there car. 15 minutes per person is a JOKE! Come on Payless boost up your minimum wage and hire some real workers to handle the job. It's not rocket science it's just giving me cars keys and smiling as you do it. Now the car is fantastic, it has 4 wheels and a full tank of gas. What more could I ask for in a car? read more

Payless Car Rental - One minimum wage worker sucks. - Car Rental Near Me - Los Angeles, California

Don't go to the super cheap car rental places at LAX. You'll wait forever for a shuttle to pick you up at the airport, then you'll wait forever in line to get your car. A lot of the available cars had large dents and scratches. Not that they charge you for them if you see them before you rent the car, but you have to drive an ugly rental when on vacation or on business. Just not cool in this car town. Employees were generally nice but overworked, and many of the customers were not nice. read more

I came across Payless car rental online with some great deals. I confirmed my reservation for a Hyundai Accent for only $8.66 per day. Well after waiting almost two hours in line I was told my reservation has a fine print of (equivalent economy). I was not about to rent a ugly little Toyota Yaris ...so I was forced to pay $16.10 a day for a Toyota Corolla. Lesson learned! I should have known, "if it's too good to be true; it isn't". Lol Sure you still save a ton more here than Enterprise Car Rental or other car rental companies so...just read the fine print. Also, if you use your American Express card to pay for the rental, you most likely already have coverage and don't need to pay the rental car fees for insurance. Call and check before picking up your reservation. And don't forget the line will be typically an hour plus wait. Raggedy experiences here. read more

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I'm pretty surprise by all the poor reviews for this company/location. We felt we got more than what we bargained for (and we do always expect what to get what we paid for). The shuttle pick up was easy to find and were able to hop in a van within 5 minutes. After a few stops we arrived at the Payless Car Rental office. Boy were we glad we went with Payless and not with the other car rental company that shares the building (Fox). The other car rental service line was out the door at 50 people deep. Lucky for us we went with Payless who only had 2 people in line. We got a really good deal and after finishing paperwork (5 minutes) we went out to the garage and were told we could pick our own car. Since we were just looking for something small and economical we selected an Elantra with 6PAC on the license plate. The car rental return went pretty smoothly after we figured out where to park. I guess several people were returning cars that day so the Payless parking area was a little backed up and we were told to park in the other rental company's lot. Overall we got a great deal, service and car rental. We would rent from this company again. A free vehicle upgrade would have earned this place another star. read more

Payless Car Rental - Car Rental Near Me - Los Angeles, California

You know the old adage, "you get what you pay for?" That couldn't be more true in the case of rental car experiences. And I have finally learned my lesson. On my most recent trip to LA for a friend's wedding, I decided to go with a cheaper car rental since I only needed a car for one day. Never again. First, after getting dropped off at the Payless/Fox off-site car rental office by the dirtiest, smelliest shuttle bus ever, I was confronted with a massive line. Payless had one employee working their car rental desk on a holiday weekend. What?! I waited in line for one hour before getting up to the desk, only to find out they had no cars and it would be a two hour wait until a car would become available. What?! "But I have a reservation. So my car must be waiting out there," I pleaded. Nope. Attitude and terrible customer service was all I got in return. Something that was their fault and here I was the one getting berated?! Ok. Longgg story short: I demanded a car or for the company to pay the $75/one way Uber trip to get me to and from the wedding... They got me a car. Renter be warned: pay a little more for an actual, reputable car rental company. read more

Payless? Should be called CARELESS! Previous poor reviews spot on. While we saved about $50 over Budget for a crossover for a WEEK.... One person working the counter, and serving one customer... and it was 10 min. Then she gave my wife a hard time for declining coverage, trying to claim it is illegal (both car insurance and Amex to cover it). THEN we sat in the garage waiting for the car to show up. 45 min and it's still not here. Someone has been waiting over an hour... No AC in the area either. UPDATE - got the car in just under an hour. Now sitting in this line to drive out, one lane open, and it hasn't moved in 10 min. Never ending... read more

Payless Car Rental - Car Rental Near Me - Los Angeles, California

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This is the worst experience I have ever had renting a car - and I haven't even gotten my car yet. I waited for over 40 minutes during their "8 minutes between shuttles" time period, and then had to wait as they completely crammed the shuttle full of as many people as possible. To the point where luggage was just floating in the isles of the van. I arrive at the Payless facility and notice that the lines long - no big deal though, right? Wrong - the reason the line is so long is based on the amount of time their agents spend trying to upgrade you on every possible scenario with your car. They don't give up!! Next - I go to get my car... and unlike most rental car companies - they don't have prepared stock. Instead, I am forced to now wait through another line of preparing vehicles. At this point I am 1:30 into waiting for my car, have missed my meetings, and have a new desire to do everything in my power to keep everyone from renting from Payless. I will give them on plus - there was a place for me to charge my phone. read more

Payless Car Rental - My third line - Car Rental Near Me - Los Angeles, California

DON'T, DON'T, DON'T, DON'T, DON'T rent from Payless. This place is an absolute joke. HUGE LINES and only ONE counter person. Go somewhere else unless you want to stand in line for hours upon hours! read more

Payless Car Rental - Car Rental Near Me - Los Angeles, California

I didn't encounter any problems at all. After a timely pick up I was take to Payless where my reservation was completed swiftly. Had a good chat with the friendly bloke behind the counter who then took me to view the cars so I could choose. I liked the grey van with all it's features and low Milage. Off I went!! Had it for nearly a month. There goes my best friend. Lol Taking the car back early was simple even though I'd forgotten my paperwork. A few clicks of the buttons on the iPad I had successfully returned the car, a credit was deposited back to my card and I was on my way. Easy as. So yeah... I'd rent here again. read more

Review #207 - 2016 OMG! I know that all businesses out there are about making maximum profit, but having just one customer service representative available on a 3-day weekend to handle all these people who are waiting to pick up their rental is just utterly ridiculous! I arrived at Payless around 10 AM on Saturday, October 8th and there were five other people ahead of me. Thank goodness I showed up when I did because there were probably 15 other people that showed up afterwards. I waited about 35 minutes before I got to the front of the line. The guy who was there helping everyone was kind of a jerk. He wasn't friendly at all. I understand that he was probably unhappy seeing so many people waiting in line, but would it hurt to say "hi, how are you?" The whole time we were talking, he didn't give me any eye contact which was forgivable; but when I told him I didn't need their insurance coverage, he started giving me an attitude. The only reason why I am giving them a 2-star rating is because they had a good selection of cars available and the return process wasn't so painful. Other than that, I'd say go elsewhere because waiting in a long line for bad service is a bad start to any vacation. read more

Payless Car Rental - Columbus Day weekend 2016 - Car Rental Near Me - Los Angeles, California

Will never rent from these folks again. Waited at the airport for 36 minutes to catch a shuttle while numerous other companies continued to pass by. The shuttle completely packed, no air conditioner, and filthy. Arrived at the facility and have been waiting 40 minutes. 40. And still not in a car. One clerk working the Payless counter. People have gotten off the shuttle for Fox, waited in line and gone. Still here. Waiting. Use my experience and never put yourself in this situation. Do not rent from these yahoos. *update: I've now been on site for 1:26. One hour and 26 minutes. There is absolutely zero excuses for this kind of "service". Deplorable. No one has a solid reason for explaining away these dreadful wait times but clearly from the marks on the filthy floors you can tell it's a regular occurrence. This is the singular worse car rental experience I have ever had. Additionally, the price after the fees is $9.00 more than Budget Rental car. Never will I ever rent from Payless. God only knows how long it will take to return the car. read more

Payless Car Rental - Car Rental Near Me - Los Angeles, California

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This Payless place is suitable if you know what you want and you stand your ground on the up sells. And if you don't mind waiting and getting crappy service. With that said, I didn't experience the wait or or crappy service. I got out of there pretty quick. They tried to up sell me so much. I told them my credit card covered the damage waiver and the clerk tried some scare tactic that it doesn't really work or I might hurt someone. Anyway, don't buy the pre-paid gallon. That means they charge you for the full take of gas whether you use up the tank or not. Save some money and fill up the tank before you return the car. The price is not as much around the area as they say. Plus I got a Ford Fusion and it was so gas efficient. I only ended up paying $11 for 3 days. Better than any deal they offer you. The offer is only good if you plan on bringing back the car with an empty tank. But hey! Cheap rates. read more

Home Sweet Home. That's what I was thinking as my Virgin America plane kissed the runway at around 9:30pm last night. As I walked through the terminals of Hell-AX, I put my hatred for that airport aside because I knew that in about a half hour I would be cruisin' on the 405 to the 10 and at my best friend's house with a glass of wine and some chillaxed vibage. That's not what happened though and I have Payless Car Rental to thank for that. So after grabbing my bag and strolling over to the car rental shuttle area I waited. I watched as Budget, Hertz, Avis, and just about every other friggin car rental shuttle cruised up, people got on and then pulled away. But where o where was Payless. Hmm, am I just not seeing it. Granted Hell-AX is the true definition of a clusterfuck, but surely I can't be missing this shuttle? 20 minutes...30 minutes...33 minutes...alright, this is some buuuullshit right up in huuur. So I pulled out my confirmation email and called Payless. After jumping hoops through their "Press One for blah blah blah" system, I finally got through to someone. "Hi, I have a reservation for a car out of LAX. You do have shuttles that pick people up right?" "Yes, every 10 minutes" "Hmm, well, I've been here over a half hour and haven't see one?" "It should be there, here is the number to the local office: 310.645.3100" "Oh thank you so much, have a great night." So I call it and what do I get... The number you are trying to reach has been disconnected or is no longer in service. If you feel you've reached this number in error, hang up and don't bother calling Payless back again, cuz they are stooopeeed. If only it had told me that last part, because I called back and waited to speak to someone again and told them the number they gave me was disconnected. She read me the number again and it was the same disconnected number and then gives me another number. Twenty bucks to the yelper who can guess what happens next.... Yep, I dialed the new number and where does it take me? The number you are trying to reach has been disconnected or is no longer in service. If you feel you've reached this number in error, hang up and don't bother calling Payless back again, cuz they are stooopeeed, so get your butt on the next shuttle with cars available and call it a day. Which is what I did and ended up at Avis where the entire process took maybe 10 minutes. They were friendly and the car is a dope 4 door sedan. Oh yeah, you know you wanna roll in my compact car! Anyway, eff Payless. This place should be shut down. Who knows maybe it already is, but take this as a warning and don't waste close to an hour of your life inhaling toxic car fumes while waiting for a shuttle that will never show. I even booked this through Travelocity, so guess you never know. Oh wait, yeah you do, because there's YELP for the real deal!! :) read more

Payless Car Rental - screw this place! don't use them, they will never show up to get you at the airport! - Car Rental Near Me - Los Angeles, California

I had the displeasure of using Payless Car Rental during a visit home to California recently. I say displeasure because everything was a headache from start to finish. I was excited when I discovered Payless, because I thought I'd be paying $17/day for the 4 days I'd be in CA. When I landed at LAX, it took me more than half an hour for the shuttle to arrive (there are only 1-2 for every 5 shuttles for the other car rental agencies), which was annoying, because it was quite late. Once I arrived at Payless, I discovered that their actual counter was closed, and I had to wait in the extremely long (and slow) line for Fox Car Rental. From the time I got on the shuttle to the time that I got my car, it was over 2 hours. That is absolutely ridiculous! They were only staffed with 3 employees for a line that was out the door! I was exhausted, hot (no air conditioning), and irritated. When I finally got to the desk, my attendant was super nice and friendly, which is the only kind thing I can say about my experience. He told me that he thought the line was really bad because a flight was delayed. They just seemed ill-equipped to handle things like that. I was instructed to pick a car out of areas 10-11 (economy and compact), and I chose a Nissan Sentra. When I went to exit, I was told that I would have to go back the 1-way exit and pick another car because there was something "wrong" with this car. Impatient to leave, I went back, loaded all of my baggage into a new car (Chevy Cruze), and finally left. The car reeked of smoke (even though it was supposed to be non-smoking), and the passenger front seat would not recline at all. It was positioned at a horribly uncomfortable angle jutting forward. At the end of the trip, I ended up paying more than double what I thought I'd be paying. Some of it was my fault, and some of it was just plain false advertising. The car did not end up being $17/day, as promised in the reservation. I ended up paying $9/day for insurance I didn't really need, and then I was charged a ridiculous amount for not filing the gas up exactly the line when I returned the vehicle. Next time, I'll just spend the extra $ for the convenience of one of the larger car rental companies. read more

If you want to pay less for a car rental, then come here, but don't expect five star service... it's like Walmart of the Car Rental companies... they will have what you need at a cheaper price, but service is not guaranteed. I decided to go with Payless in trying to save $50 in car rental... got off the shuttle, had to wait 20 minutes in line since there was only one person working and few people were in front of me. The car that I reserved wasn't available, the lady behind the counter offered me Chevy Malibu, a car I hate.... so after some thought, she said she can upgrade me to a bigger car, but I would have to pay $10 extra per day... I agreed because it was late and I was getting hungry. Got the paper work and she told me there is a newer 2011 Dodge charger being washed and it'll be out in few minutes... fast forward 30 minutes and I got my car... I ended up paying $100 more by renting at Payless versus Avis, where I originally had my reservation... bottom line, just because pay less doesn't mean it's really worth it... read more

One of the worst rental experiences I have ever had. After waiting what seemed like a good 20 minutes for a shuttle to pick me up from the airport, we made our way to the rental car place. They share a building with fox car rental and there were 3 guys working for fox and zero for Payless. The sign says proceed to the fox counter and of course, when u finally get to the front of the line they tell u to wait bc they can't process the Payless rentals. Apparently another guy was "coming right back" and the line just continued to grow. And grow. And still no guy. When the guy finally got to the counter, there were about 10 people waiting and very annoyed. After he waited on one person, he then left and was gone for about another 10 minutes. The other people weren't able to help out. Needless to say, it took me 2 hours and 15 minutes before I was able to get out of the rental car place. The car was definitely less than clean. But it ran without any issues. The return process was much less painful. The guy that was there at 6 am was very helpful and probably the most friendly person I had met at that place. He gave me my receipt, and even ran out to hold the shuttle so I wouldn't have to wait any longer. +1 star for that kind of friendly service. Needless to say I probably wouldn't rent from them again. read more

Yep can confirm you get what you pay for. As others have mentioned, it's about a 20 minute wait for the shuttle. Then when you actually get to the location, two signs clearly and very largely say that there are two separate lines: one for Fox Rent A Car and one for Payless. But they're lying. A few of us waited in the Payless line, but there was no representative anywhere to be found. I figured maybe they were taking a bathroom break but after awhile a Payless employee came out and said that the Payless line was actually in the Fox line. read more

Payless Car Rental - Actually not true. They both ran in the Fox line. Why they leave this up when it's not true, I don't know. - Car Rental Near Me - Los Angeles, California

This place doesn't even deserve one star! Took 45 minutes to check out when we had a reservation for the vehicle, then the vehicle that they gave us was five years old with dents, cracks and scratches and as we drove off, we had no brake lights! We had to turn around again and change cars...this time we got one that was only three years old and had scratches and dents but no cracks! Customer service was horrible, nobody wanted to hear me complain about the time spent or the money spent on these crappy vehicles. Skip this place altogether and rent from somebody else! read more

My experience with this company has truly not been a pleasant one, I have read all the reviews and I wanted to give them a fair try, because sometimes people exaggerate on the reviews but nope everyone is right, the waiting time is ridiculous and there's no line! I don't understand why they're making us wait an hour to pick up our car when I made reservations. I'm still here!! read more

Payless Car Rental - No line but STILL a long wait! - Car Rental Near Me - Los Angeles, California

Dear Payless It would be nice if your desk was open for starters. The one hour in line at Fox is bad enough....but the lack of direction and lineup control is worse. Absolutely horrible. read more

Payless Car Rental - Lineups out the door - Car Rental Near Me - Los Angeles, California