The staff at the check in counter was very friendly. I had a rental for a day and pick up was seamless. Find this Payless Car Rental on the far right of the car rental building. Your shuttle from the Sacramento Airport will take you directly here. When I returned the truck, I pulled into the lot and the attendant said to just leave the key inside and I was good to go. Another seamless experience at drop off! The payment part is where I am having an issue, so I will update my review once the charges clear in a few days (deposit). As of now, this was a great experience compared to my last one with a different carrier. Once I find out what is going on behind the billing issue I'm having, I will update. read more

See all

Recently rented a car from Payless on a family trip to Indianapolis. I rushed to checkout and catch my flight leaving my sunglasses in the consul. A few hours after I realized I left them and provided a detailed description of the glasses with a photo and the exact location of my glasses and they can't seem to find them. I'm sure the employee that checked the car in is enjoying them read more

Great rates, easy return system. I paid for the rental online as it was advertised if paid online there would be no wait upon picking up. I waited in the Budget/Payless Car Rental line for forty five minutes as there is only one employee servicing their customers. They ran out of small cars & offered a bigger one but I needed a car that was good on gas. The rep had to borrow one from Budget, They need more employees on a Friday afternoon. read more

I rented a truck that had a dent on the side and Payless marked it with a yellow marker to show it was there when I picked the truck up. Two weeks after returning the vehicle I received an email stating that I caused the damage and they want my insurance information. Absolutely ridiculous! read more

Ok, my first review I gave this company the benefit of the doubt with how they treated me with their customer service. I just received a call from their claims division saying I am responsible for their damages vehicle they rented to me. This, knowing they t have me a damaged car (see the original pictures!!!). I really thought I was a unique customer, having had such a great experience, but i'm being lumped with everyone else's creepy experience. DO NOT RENT FROM THEM. YOU WILL GET SHAFTED. read more

Payless Car Rental - Car Rental Near Me - Los Angeles, California

See all

The car smelled funny when I first got in, like the carpeting had been heavily shampooed. Three days later, when that smell wore off, the car stunk like cigarettes. Almost unbearable, partly because I don't smoke. This car had not been properly cleaned. I got no response from customer service. Next time I'll just stick with Enterprise. read more

Worst service ever. Payless sales Rep missing for over 30 minutes leaving the counter unattended despite having to deal with bookings . When the sale rep came back he told me with the most unapologetic and smuggy attitude that they rented out all the cars and my only option was a 2 seats pick-up truck. I clearly told him that there was a reason why I booked 3 weeks in advance a 4 seats car. He then threatened me to either be happy with the pick up truck or he would have voided the booking. When I asked him to repeat what he just told me once more time so I could record him, he then suddenly said that they might have something else but I would have to wait an extra 30 minutes.I had obviously no choice so I waited. The contract I was given to sign was showing a different basic cost than when I booked it via the Southwest App.When I pointed that out he literally threat me and my wife to give the car to someone else. I have a video I recorded of what happened. I contacted several times Payless over the phone but the costumer service is one of the most rude and useless I have ever had to deal with. 7 months later they still have not addressed the issue, showing a high level of incompetence and and lack of accountability. Their business practice, as many others have pointed out in other reviews is based on extorting money from costumers while offering a subpar service. Will never ever rent their company: Stay away from these thieves. read more

These guys are a scam in the open. Try calling them, they literally have a line that is never answered. 15 different calls, from different times, days etc. They are scamming us on existing damage that had nothing to do with us. We are going to scorch earth with these assholes. BBB, complaints to the airport, here, the travel web sites, social media and everywhere else. These kind of scams are unacceptable in major metropolitan areas. read more

I made reservation via Southwest app. The Rep was nice & cordial. The process was pretty smooth. They failed to tell me how much the deposit hold was until I looked @ my bank app & learned it was $200. This place does not allow you to select the car off the lot. They provide you with the key to the car they select for you & tell you the location and parking stall number. The 1st car was a Nissan Juke, it looked great, however, inside smelled like heavy smoke! Smoke literally makes me sick & break out into allergy like symptoms. They redid my paperwork & issue me a Nissan Versa. Upon returning the vehicle, I was charged for fuel of $13 and advised them that I opted out of that. Once again, they failed to advise me of that charge. The Rep stated "the gas gauge was not full". I advised her that it should be as I based it up and topped it off 2x (pump stopped twice). She stated "well, if you have your receipt, I can have it adjusted off your bill". I provided her with the receipt & she was able to adjust it off. The original price was $38.03 and total bill out the door was $49.91. Not bad. I did not have a bad experience overall. I would just recommend the Rep's to be more informative of all the charges that way there are no surprises to the customer. That would provide great customer service indeed. read more

Payless Car Rental - Interior - Car Rental Near Me - Los Angeles, California

See all

Do not rent from them. They are full blown scam artists. We rented a sedan car from them on a Friday after flying in from out of town. When we got there, they told us the only cars left were mid size SUV's so they upgraded us for free. We returned the car on Sunday and flew home that evening. We noticed an additional charge for $300 on our credit card the next week. When we called, a rep at customer service told us the charge was for two additional days that we did not have the car for. They did not believe us and told us there was nothing they could do? They then asked for us to send our flight itinerary to prove we were not even in town for those two additional days (bizarre request). That was that and nothing was refunded. We called again, another rep told us the additional charge was due to the upgraded car. New information? We were told the upgrade was free because there were no other cars. We've been dealing with this for 3 months now.... still have not been refunded. They are scam artists do not rent from them. read more

Only because provided amazing customer service am I subtracting two stars instead of three. There isn't anyone to: Make sure that you are picking up the correct vehicle when you are leaving the lot. Complete a damage report for the vehicle. Check in the vehicle when you return it. Which leads you back to wait in line with the soon to rent folks and wait an extensive amount of time that you usually don't have to wait. Not the best customer service, as a matter I fact that does warrant a dismissal of three stars. One star it is. read more

I wish I could give this place ZERO stars. This is the absolute WORST company I have ever done business with - although it would be more accurate to say "worst company I've ever been scammed by!" The pick up process was a nightmare. The guy at the counter was rude, gave me the incorrect information regarding adding additional drivers, and tried to get me to sign a contract containing a coverage that I DECLINED and told him to remove. He thought he could sneak in the additional coverage and increase cost without me noticing. SHADY. I returned the rental on time, no damage, and now I'm seeing they charged me $200 for what the contract said was a $94 rental...conveniently they won't answer their phone. WHAT. THE. FUCK. THESE PEOPLE ARE THE WORST. Do not trust them! I'm reporting them to the BBB, they need to be shut down. read more

in the last week This place is not user friendly or accomadates to the customers needs. Rented a car which fine until a back window shattered while my baby was sleeping in the back. 35 miles away from car rental station it took them 4 hours to bring me a car for my family. The car they brought was a Volkswagen Beetle. Now if you have luggage and a family anyone knows this is not the car. Managers can't be located and corporate office does not answer phones. read more

Price Gouging in an unfortunate situation. Day after Christmas our flight to Seattle was cancelled due to snow & gale-force winds leaving many travelers stranded & stressed. We called to extend our rental car. Five Stars for aggravation, frustration, long hold times plus getting disconnected twice. I realize that it's difficult to get decent staff these days but my experience was truly all around shocking. Payless did not care that customers were stranded through no fault of their own (nor Payless's) but they tried to take full advantage of helpless and desperate travelers by charging more than triple their normal daily rate. A big MONEY GRAB. Shame on them! read more

This place is awful! I went to pick up my rental car that I had booked weeks ago and came to the counter to be told that they are out of rental cars. I looked down the parking lot and saw 3 cars left. I asked her about them and she said none of them are full size like I rented. I told her I do not care I just need a car right now. They were a lower class so I made the comment that I should get a lower rental price then? She said, "No." She could have cared less that I was even standing in front of her. When I took the car it was dirty, it smelled and they should be embarrassed on how they do business. read more

Payless Car Rental - I should have known...it was not even worthy of being inside the rental car place. - Car Rental Near Me - Los Angeles, California

So first this was my first time renting a car. I reserved a vehicle weeks in advance and was quoted $380 for a midsize vehicle. I arrived at the car rental place on 4/19 and the only good this was the man at the desk was nice. But it goes downhill from here. After telling the employee that I had a reservation he asked for my ID in which I gave him. He then stated my total was $502 ( no where near the $380 I was previously told). And then he suggested insurance/coverage which was an additional $420. He did not mention my own car insurance covered the rental vehicle already. So now I'm out $420 I could have used for other things. I also requested a booster seat for my 5 year old daughter. When I was done with the transaction all I was handed was a paper. He didn't tell me where to go so I stood in the lobby for 10 minutes. I tried to ask another staff member for help but she ignored me and walked away. I finally decided to follow another customer out to see where I should be headed. Finally found the car and the car seat that was in the car was for an infant. Overall customer service here was terrible and scammed me out of more money than I should have paid. read more

Buyer beware! I rented a car for one day for an overnight trip from Sacramento to Santa Rosa. I reserved the car through Expedia and felt I got a fair rate for it. I picked the car up on a Saturday at 11 AM and the total on the rental agreement matched the price quoted on my Expedia reservation. When I returned the car, there was only 1 person at the counter working and another person other than me in line to return their car. The girl employee took both of our keys and went outside to check in our cars. When she came back in she informed myself and the other customer that if we paid with a credit card we could leave. I requested a receipt while the other customer chose to leave. The employee printed the receipt and handed it to me. I noticed the receipt was about $10 more then what my Expedia and rental agreement had showed and I asked the employee about it. She seemed to be in a hurry (even though there was nobody else in line) and was impatient with me. I apologized for asking questions and asked her to please be patient with me that I just didn't understand the receipt. I also asked why the $200 deposit I had been charged was not showing up on the receipt and asked when I could expect the hold to be released. She responded that there is always a deposit charged for rental cars and that it would be credited back to my card in a few days and that the additional charge was for taxes. I didn't have my rental agreement with me at the moment but looking at the receipt I could see two charges that were tax related, one for about $5 and another for about $3. I felt that was pretty close and made sense so I left. Afew days later the $200 deposit hold was released on my card. My Expedia reservation and my rental agreement stated that the total charge would be $46.81. The receipt that I received when I return the car stated I would be charged $56.71. However, I was charged $117.85 on my credit card. I tried calling Payless car rental at the number listed on the paperwork. I received no answer and after numerous rings an error message came on and disconnected me. I tried calling over the course of two days and was unable to reach anybody. I then called Expedia since I had made the original reservation through them and they contacted Payless directly. Payless opened a "ticket" so that it could be researched. I was given a ticket number and emailed a link to be able to access the ticket to find out what progress is being made. The link worked to get to the site where the ticket was however the access information they gave me did not work. I had to call Expedia again in order to get the phone number they had called so that I could call Payless directly. When I finally was able to reach somebody at Payless, they said it was going to take 3 to 4 days for the research to be done and asked me if I could upload to the ticket a copy of the front and back of my credit card used along with a copy of the receipt. I explained again that I was unable to access the ticket and that I would not upload a copy of my credit card but would gladly provide them a copy of the receipt which had been provided to me when I returned the car. I was not comfortable with providing them the front and back copy of my credit card over the internet since they already had access to it and record of it for the rental charge and deposit. I asked if I could email the receipt to them since the system would not let me access the ticket. They said the ticket was the only place I could upload any information. So I decided I would wait a few days until I heard from them. Meanwhile, I contacted my credit card company and had them put a dispute and reverse the amount of what my contract stated I should be charged versus what I was actually charged. I decided to do it this way so that the money to pay what I had promised to pay would be paid. Two days later I received an email from Payless with a new receipt that did not match any of the information on the receipt I was provided when I returned the car. This new receipt had the correct amount for the base charge in accordance with my rental agreement and my Expedia reservation. The additional amount that had been charged they stated was because I had not put fuel in the vehicle. I then contacted Payless and offered to provide a copy of my credit card statement showing the gas purchase which was done to fill the vehicle within 30 minutes prior to returning it to them along with a copy of the receipt I received when I turned the car in which showed the gas tank was full. They were not interested in my documents. I am aware that this has been a very lengthy review, but the big scare here is that after the charge was made to my credit card they then created a receipt to match their story. read more

Second time to rent here. Easy fast and inexpensive. Good service morning and evening. No hidden airport fee's, No pressure to buy extra insurance. read more

The WORST!!! Total rip off. They should just be honest and change their name to pay more. The price I was told at the counter for a Ford Focus was more than double after fees. $31/day turned to $67 / day. When I asked about if I needed to extend for one day because I was in town due to my father being hospitalized and I wasn't sure when I would be leaving I was told just call the desk and we'll work it out-no problem. Well first problem is no one answers the phone at the desk so you have to call the 1800 number. They charged me over $100 to extend the for less than 24 hours. Charged the extension fee. Then charged me again for it when I returned the car. $280 for a Ford Focus for 3 days. I would rather crawl on broken glass then rent from this company ever again. read more

Jermayne, your customer service rocks!! Thank you, Payless. This gentleman made my day with his politeness, positive attitude, and customer service. Well done and a great start to my Sunday morning!!! read more

OMG... this is a first... I don't ever write reviews, but this was a must... Here is my story: So I got this great deal for an SUV online, only $25/day!!! Too good to be true? It turned out it was! They have charged airport tax twice, the employee checking me in was trying to sell all kinds of crap I didn't need. Tried to misrepresent and convince me I need this insurance and that insurance and blah blah blah. I have contacted my insurance agent and it turned out I was already covered for all the instances, yet the employee Willie kept insisting. Finally I told him to stop, so he stopped. Then he still managed to push the sale of a whole tank of gas on me, even though I told him I didn't need any!!! I didn't want to buy the gas, but he said, 'trust me, I give you a better rate than outside, just bring the empty tank." I say no one more time, and later I still saw the charge on the bill I had! I came back with 1/2 gas, they charged me more on top to fill, because I was slightly under 1/2 and the tank was not empty... I was like "What?" You're making me pay for the gas I didn't use twice??? What was I supposed to do? Drink up the gas??? I didn't need it! I had to really raise my voice to get to the point that I only lost $40 instead of $100. I was pretty strong in making sure they do not push overcharges on me, and they still managed to. Good luck to all who gets in this trap. And one more thing, the manager Ernesto, didn't even care. He clearly said, you're pretty, but with that mouth... (shook his head), I don't care about your screaming and your reviews, we stay busy with or without you'. So, that's some great customer care. But, for what it's worth, I should say that the shuttle service is nice, I have no complaints, the drivers are very courteous and helped me with my super heavy suitcase. My car was very nice, brand new, I had to pull off the packaging plastic off of exterior in some places. read more

Completely fraudulent company. DO NOT DO BUSINESS WITH THESE CROOKS!! I don't even have time to go into how unprofessional the whole operation is, but if you rent, don't say you weren't warned. In my case, after being "upgraded" to a different car than I rented after waiting 15 minutes for the agent to get a working computer because according to her "they had been asking for tech to come fix them for weeks, but no one had responded", I agreed and to it and paid for insurance and got to the car. The smell of tobacco about blew me over. However, considering the fact that my plane was 1 1/2 late and the agent took so long just to get me this dump, I rolled down the windows hoping the smell would dissipate. It was horrific the entire weekend and once on the freeway to my 2 hour away destination, I noticed that the tank was only 3/4 full. Upon drop off, there was no one to even complain or report to and I had to leave my keys with another car company representative because Payless agents weren't even there like every other car company. I put the nightmare behind me and forgot about it until I received a letter from Payless stating that they were going to charge ME for that disgusting tobacco smell! Livid, I called the number on the letter that was listed to contact regarding the matter and I received an agent desk who pretended to have no idea how to help me and would not give me a REAL number to call! In addition, when I went on their website to create a dispute ticket regarding the charge, that would not work either. They have now charged my card $275 for cleaning! Obviously, once it is no longer pending, it will be removed as a fraudulent charge. I dare them to come at me, because I've got nothing but time and money to deal with this based on principal. read more

I got this rental at a cheap rate on Hotwire, which will not let me review the place or give it the rating it deserves. Every time I clicked on the button that said "I Would Not Rent Here Again," it took me to a page asking whey I cancelled my reservation, which I did not, thought I wish I had. First of all, the place is not located in the car rental building with all of the others. They literally have only a 7" X 7" sign posted onto the wall telling you to "Go north and turn left" as if you know which way north is in a city and place you just arrived. When you find them out in the middle of the parking lot, they have a trashy building left exposed to the elements. I rented a mid-size car and got a Mitsubishi Lancer, which I don't consider mid-sized. They asked me if I wanted insurance and and explained small costs like a plan for $7, one for $11, and one for $15. I told the clerk I would take the last one and she didn't bother to tell me it was all three, which she gave me, and, after tax, I paid $78 for insurance for only TWO DAYS! My cheap $19 a day rental turned into $136.20. Avoid them! Their name is ironic and their quality is absent. A trashy, awful place that won't save you money as it contends. read more

Do NOT rent from Payless. I rented a car and returned it two days later per my contract. Payless did not check the car into their computer until FIVE days later and are now telling me I returned the car late. Whaaaat?! They are charging me an additional $400 and will not let me talk to a live person. I'm being referred to their "Customer Care" which is a web based communication. The day of return there was no one working in their lot. There were 10-12 cars lined up in the return line. We waited in the parking lot for 20 minutes and no employee showed up. We took the keys inside to the rental desk. There was one woman working the desk with six people in line waiting to rent a car. Another guy also came in from the parking lot and handed the woman the keys to his rental. We did the same. The woman assured us we could leave the keys with her, but had too many people in line to give us a receipt - we had a plane to catch, so we left. So disappointed in this company. I will never rent from here again. read more

I booked a mid-size SUV but when I went to pickup I was told they do NOT have ANY SUV available! Do not rent any car from this company unless you have full backup plan when they provide you nothing. read more

It seems like they don't care that they aren't getting paid for the work they did. My insurance is still waiting for an invoice. They try to call, get no answer or at on hold for like a half hour. So at this point, I'm tempted to tell the insurance to deny payment. If they don't want to get paid that's not my or my insurances problem. So sorry guys, but you have done this job for free... Learn how business works... This company needs customer service skills because they have 0 read more

Great customer service. The staff was funny and Warm. The car was amazing and the price was great

Worst experience with Payless ever. After my accident in Los Angeles, I try numerous amount of times calling them to let them know that I was hit and see if they can able to understand my situation. Turns out no one picked up the phone. I try called roadside assistance and quoted be able to pick up the car where it was towed i informed them the location. Sadly, i kept getting numerous same calls that I have to return when literally one of the employees promised. In addition, I also get charged for something i didn't do wrong since I was in an accident where someone T-boned me. I plan on returning back home so i can return the car in it's location. Due to this horrific experience, I say service is bad, employees giving wrong directions for help, and company just sucks to the point where they scam you for your money. No matter how cheap it is, it ain't worth it !!!!! They give you false promises as well! Do not trust them!!!! read more

Don't rent this motherfucker company car anymore! Is cheat. When i reservation show me $30 per day actually is $50！reservation price show me $198 the real charge me $340 And Service suck! no one respond you when you call And second day the tire is broken I need to change new one. That stupid company no one respond you problem. read more

Ya I feel the same there costumer device is the worst I rented a car and they charge me 615 for 8 days when it's 344 weekly charge ya I think thee doing fraud stuff I bet u the burn a lot people something like Wells Fargo did so watch out scammers they rip there costumer off wichwe pay there checks I'm so mad I might stand out front of them there place letting everybody know what they do hertz is the way to go after so many rentals u gets privilege to pay for a mid size and get a nice Car u pick and for 225 I got a cyrlser 300 I love hertz everybody get a gold member ship at hertz and there costumers servic is great everybody go to hertz there happy u renting a car that's a good company and I even talk to the main office so it ain't just the airport it's there hole company never get my money again and I rent every week there lose not mine if u guys wasn't Jews and treat ur costumers right u probley would make money but they basically tell u we don't care that's ur charge and oh well that's the charge that's why they act that way I think they need to look in to there company I bet they find something that they can get shut down for do not RENT FROM HERE read more

We rented a car at the Sacramento airport via our airline. When we went to pick it up , they had a hard time finding one that did not have a problem, That should have given us a warning. 46 minutes out, on our way to Napa, a panel light came on stating there was low tire pressure. We were on the freeway so waited until we got off. Tire was pretty flat. Called the emergency line--and someone came to help us change the tire. twe were told we needed to return car and get a new one--which would have taken a chuck out of our 2 day trip--plus they told us not to drive a long distance on the spare tire. The next morning, we called again to see what else we could do beside driving back to Sacramento on the tire and they suggested we get the tire fixed. We took tire to Les Scwabb who said the tire was bald and they would not fix it. So they gave us a used tire (for free). Moral to this story--check the tires of your rental car because all of ours were bald--in fact, the free used tire was the best of the lot. read more

One person handles all incoming cars and out going cars. Plan accordingly, add an extra 30min to checking in/out. First and only time I will be renting from this place. Lesson learned. read more

Please do not rent from here. I arrived to pick up my car which they did not have so they offered another car. When I returned my car they said I could leave the keys and didn't need to wait for a receipt (this was my fault for not requesting a receipt but I trusted they wouldn't rip me off) When I checked my card I noticed that I was charged for 5 days of rental when I rented for one day. I called the office and they said they would resolve the issue. They didn't, so I filed a dispute with my credit card and my credit card responded that Payless had sent my receipt and they couldn't give my money back because it showed that I had rented for 5 days. I looked at the receipt they sent my credit card and noticed that it was completely false and for the wrong car and it said it was returned to the SFO location and not the Sacramento location. Please do not rent here! read more

I believe they are actually committing fraud and are trying to cheat customers out of there money. When we arrived, the on site person (Tony) said the system was down, we couldn't get the car we reserved but they would reverse the charges. That was 14-days ago. When I call the Sacramento rental office, no one answers the phone. 6-days ago, filed a claim at Payless Customer Care and have not gotten response. Today, called the Customer Service Call Center and was told they couldn't help me or direct me to someone who could help me but they would add a note to my claim at Customer Care. read more