We had an amazing experience with enterprise on broadway, thank you Aiden for making us feel like family. He had good energy and made everything very simple and easy. Our family will be renting from this location again. Thank you staff read more

Enterprise Rent-A-Car - Grand wagoneer - Car Rental Near Me - Sacramento, California

I was surprised at how unprofessional and unwilling to help David at this location was. We rented a car at the Arden location but dropped off at this location We were given a final price by employee and had questions about it. When we called the location later to get the breakdown David told us he could not check that for us and we would need to call a the location that we picked up the vehicle from. He then hung up on my wife when she tried to explain to him that we had just dropped off the vehicle and were given a final price. I called another location that was still open and they confirmed the entire breakdown of our bill. My wife then called the Broadway location once again to inform David that it could be done and he once again hung up on my wife. I will be speaking with his manager. It was very upsetting for her to be treated that way. She wasn't being rude towards him in the slightest. Simply trying to get information from him. The attendant that initially helped us and gave us our final bill estimate was very professional and courteous. When I called back he was willing to help us without question. His name was Rudy. Thank you Rudy for being a good asset to your company. read more

Waited over an hour to get a car even after reserving in advance and checking in early. I'd think there would be some previous preparation to have the car ready. I definitely prefer National where I can just walk up, get in a car and leave within 5 minutes tops. read more

It was 97 degrees outside when I walked into Enterprise Car Rental to pick up my car. They had good AC, and a water cooler, so the building was comfortable, and I got a nice cold drink of water. The employees were nice, but things went downhill from there. My car wasn't ready, so they said there would be a delay, and then we could discuss "options" later. When I asked about "options" they said taking another car like an SUV. I explained that I reserved an economy car because I wanted something with good gas mileage. They said they had one at another location and after 10-15 minutes found someone to drive me there. I was a little annoyed, but they shuttled me to the other location which took about 10-15 minutes. Then my driver said he had to get the car ready and disappeared for another 10-15 minutes while I waited some more. Then he showed up with a dirty car, that had garbage under the passenger seat, and very little gas in it. He said I could return it on empty (gee thanks) and I left with the car because I just wanted to get going. While I was driving down the street, I noticed a really strong odor of cigarette smoke in the car. Enterprise had already closed, so there was no way to return it. Because the tank was empty, it took another 10-15 minutes to find a gas station and pump the gas. All these delays set me back an hour or more for my trip. Which for me stuck in some heavy rush hour traffic delaying me further. I complained about it all these issues after I returned my car. The employee I spoke with said she would have a manager call me back. Guess who I've never heard from? I'd heard good things about Enterprise in the past, and was hoping for a better experience. Sadly it wasn't so I'm giving them one star. I won't be back. read more

Enterprise Rent-A-Car - The check in counter. - Car Rental Near Me - Sacramento, California

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My car checked into the auto hospital, so it was rental time. I've used this Enterprise spot a few times now -- always better than the chaos at the airport. Yeah, sometimes there's a little wait, but today was smooth sailing. Erin helped me out and was awesome -- super friendly, professional, and kept the small talk chill (not awkward, which is rare). She had me on the road fast with a clean ride and good energy to start the day. Shoutout to Erin and the crew -- y'all make car trouble a little less annoying. read more

I'm only giving it five stars to acknowledge Rudy who showed patience and care to over 12 customers between the hours of 8:15-10:15 in the morning. I'm giving this location one star since there wasn't enough staff and even more importantly not enough cars to get customers out the door. It was good to have seen a second employee arrive around 9:20 to help behind the counter. Enterprise ended up ordering me an Uber to get me to work on time. They did deliver a rental at the time that was promised to my work. I do appreciate the efforts of the staff. They just need more support. Waiting almost two hours even with an appointment to get a car and not receiving one in house is unacceptable. read more

Was here on a trip from Santa Cruz up to Sacramento. It was easy to drop off my car thanks to David. Great job Saturday crew

It's very sad of one of Sacramento great rental car agency's discriminate against regular people such as my self .went to get a car rental for the week thanks to Amazon smashing into our car .I guess I wasn't the right type because I was asked to make a $350.deposit which I've never been asked to do before and it's sad because Imma do my best to let enterprise how upset I was I'm not able to attend a very special event.i think they were very out of pocket and I was very embarrassed after having to walk out without my rental read more

I reserved a car so that my new Tesla could be detailed and expanded that I would need to be picked up. I called a few days in advance and confirmed the reservation. On the day of the appointment I called from the auto shop for a pick up and the representative told me I was outside the 5 mile radius which wasn't mentioned when I made the reservation. Turned out the auto shop was 1.5 miles outside the radius. I called back and another representative answered and said he would send someone to get me. It took about an hour and a half for someone to get me and I almost was late for work. Once I got to the office everything went smoothly. The car was a new, clean full size sedan and operated perfectly. At the end of the rental a week later I dropped the car off and the service guy said it wasn't a big deal I was 1.5 miles outside the radius and arranged a driver for me. Customer service needs some improvement and need not be so rigid with this 5 mile radius rule. read more

Enterprise Rent-A-Car - Car rental 2025 Nissan - Car Rental Near Me - Sacramento, California

I have to say that my experience is always pleasant, pleasing& the staff are professional! Elliott helped me today& his customer service was excellent!! He made me feel like I was a priority & any questions I had, he answered them!! Go see my guys over there at the Enterprise on Arden Way!! You won't be disappointed! read more

First and foremost I wanna give a big thanks to David he saved my family trip flight was canceled thought we would miss are cruise David came through with a car for us I can tell he truly cared and is committed to his job he did not have to care the way he did I thought nobody would call back and let us know they did have a car available but he did he was very respectful he's a good guy I can tell he truly wanted to help us for now on I will be renting from that location do to how David treated us thank you so much David big thanks from the whole family give that man a raise. read more

Must say that I appreciate Enterprise, very much, for its reliability and straight forward business approach. Expanding on this, I've never been misquoted/overcharged, nor have I ever felt taken advantage of in general during or after service was provided. However, this place consistently overbooks, so be prepared to wait. For example, the last three times I've rented through this location, I've had to wait up to 45 minutes to an hour (despite being told 10-15 minutes tops). When I'd chosen to go to other locations, like the one on Elvas Ave. near Sac State, the wait was drastically shorter. On the brighter side, staff is very patient and kind - as is management. Will still be back. read more

Worst experience renting a car in Broadway location, sacramento. Manager is Harvy S, he is been threatening me about calling the police and towing the rental when we had a verbal agreement so I can have the car until the 29th. I will take this clear evidence to court. It is not fair that your managers take advantage of their customers in holiday season. read more

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Horrible horrible customer service! The Indian or Mexican dude whatever nationality/ethnic background he was, he knows who he is. Very very condescending, arrogant and argumentative. They put me in a car with very little gas and it was and dirty! And now that I drove it, there is weird smell. I only picked this location because it was close to me and the insurance company who is paying for it , made the reservation there. First of all they told me they would be picking me up at 2:30pm, the other guy was a late. I was in the car at 2:40pm after standing outside waiting. We get there close to 2:50pm, and yes I counted that time. I had a reservation and by the time I got out of enterprise it was 3:48pm. When we were finally done, I said "the other lady was right it was an hour wait," right away the dude says "oh I can see your going to want to argue" so he checked the time they entered my driver license in the system. FIRST OF ALL IT TOOK YOU ALL 12 MINS to get me entered into the system with all the back and forth.....so don't try and argue with the customer. My time is more valuable than anything else, I clock every moment, especially when it is important for me to do so. I was in your guys care from 2:39pm to 3:48pm, that's an hour, wise guy! Then when we talked out to put me in the car it was dirty. Enterprise has no integrity for the cars they put their customers in. They haven't cleaned the windows in I don't know how long. I was in a bad car accident and they know that. I specifically asked him to the clean the windows. I can't even see out of the window when driving, I will be calling corporate in the morning. They will fix this. read more

Terrible service, called ahead of time to get it all figured out, I go into there office after I had already given all my info requested to there corporate office. They proceed to ask me the exact same info and then when we finally go through the same thing, I had called them from the body shop I needed to be picked up from and they had said they had a 5 mile radius which was clearly still under a 5 mile radius they come up w a way out to not pick me up by telling me They would call there other location to help me Out, I get driven to the broadway location and they they tell me everything was cancelled and I have to provide the exact same info again. Once we go through the same thing for the third time as I am naturally upset on how they handle things they proceed to tell me they won't help if I continue to be upset, I told them I was upset and I am not aiming it towards them but it's cold and raining are refusing to help me out so then I get all the info they need again, finally we are getting the rental and it turns out they want to charge me immediately hence why I called earlier to get things situated and it turns out they ran my card 2x. Still no rental. They tell you it's a 5 mile radius then they switch it up to under 3 miles. They have low lack of customer service and Javier the manager and McKinsey did a terrible job providing customer service. read more

I really appreciate Aidan's hard work. I was in a car accident that wasn't my fault and insurance was supposed to cover a rental, initially he said his computer didn't have any cars on the lot that would be 100% covered by insurance. He did some double checking and was able to find out there was a car on the lot that would have been covered. I was unable to go earlier in the day and he stayed open past closing to help me out. I really appreciate his kindness and empathy. For having such a hard and stressful week, Aidan was able to help allievate some of that stress. Thank you so much! read more

Unfortunately this place will make you wait for your rental for quite awhile even when you have it booked weeks ahead. Should have cars ready ahead of time. read more

Was harassed by the manager Harvey on his PERSONAL phone because my insurance coverage was up and they needed a new card on file. I explained to him several times that my insurance would cover it due to their delay and he continued to harass me. This photo is proof he called me 12 times back to back like some kind of stalker. Then 3 more times from another number. Then proceeded to overdraft my account with charges that my insurance ended up taking care of!! The company said they would help and get my money refunded and all this sorted out but they have yet to call me. But they can call me 20 times in a day when it's for something they need right! read more

Enterprise Rent-A-Car - Overdraft of charges that should have been billed to my insurance! - Car Rental Near Me - Sacramento, California

This Enterprise branch provides exceptional customer service, from pick up to drop off, our experience was wonderful. From the moment we walked in, Harvey made eye contact, welcomed us in, let us know we would be helped, and Kayla, once again, took excellent care of us. She gave us the perfect vehicle to meet our needs, ensured the car was very clean, and went over all the car safety features. Being the assistant branch manager, Kayla does what is needed, including washing and detailing the cars herself, to get customers out quickly. Harvey and Kayla lead by example. Everyone at this branch is friendly, helpful, and attentive. read more

Would've been nice if the girl on the phone that helped me make a reservation would've told me there was a waiting list because I got to the rental location and they told me that I was 10th in line because they have no cars available. read more

Whole process was pretty easy can't remember the gentlemen who assisted me but he was very helpful. Didn't have the original car I wanted when I booked on website, but the next best one was not much more from what I remember. Definitely would recommend this place. read more

Mackenzie, Harvey, and Julie were amazing. My car broke down and I needed a car to get going. I spoke with Harvey the manager and he got me a ride to the office so I can get a rental. Mackenzie and Julie both helped me out during the entire time. Mackenzie and Harvey are awesome managers and they took care of me especially since I didn't have any form of transportation. A business that really takes care of their customers. I can't thank you guys enough. thanks! read more

Having had a previous interaction with this location I was less than thrilled when following an accident my insurance company booked my rental through Enterprise on Broadway. 1. They set me up in an identical vehicle to my own vehicle which is ideal. 2. I spoke with Michael prior to arriving and made him aware of my multiple deadlines and asked him to have the car ready. 3. The gentleman who attended me and reviewed the vehicle was helpful and competent. I was very impressed. Great job. I was in and out with a high degree of efficiency. Thank-you. read more

Getting a rental car with 1/4 tank of gas is unacceptable. "Just return it with 1/4 tank" they say. Harder than it sounds, especially for a car I've never driven before. You know what isn't hard? Giving me a full tank and asking me to return it full. read more

last minute pick up and Michael was super super helpful. Thank you customer service was great. read more

Enterprise Rent-A-Car - Car Rental Near Me - Sacramento, California

Used Enterprise on the recent trip to Rockin, CA. The experience was as good as it could be. The customer service rep for enterprise, "Lucas" was excellent. Was very courteous and walked us out to the vehicle and did the walk around with us. Really great customer service. Although not the fault of Enterprise or any rental company, the taxes and fees will add a lot of cost to your bottom line. My rental fee was $354 but ended up being $451 with taxes and fees so be prepared for this. I will only use Enterprise for my future car rental requirements. read more

I regularly rent cars from Enterprise and it's usually an unfavorable experience. The store was the exception. It was busy but everyone was working doing something. They were professional and courteous. They got everyone in and out quickly. they offered pick up and drop off service for me. The car was clean. This branch definitely meets expectations of its service. read more

Great customer service. Went on a busy day and boy were they moving everybody was helped in a timely manner with great customer service. What more can you ask for... read more

Good staff Clean cars nice location very very good people the manager there is good people to

The employees are always very nice and eager to help. I rent alot of cars from that location

Always go to the 2630 Broadway location, Michael Peterson is the manager there and everyone at that location is awesome to work with. They always take extra care of me and I have never been disappointed. I highly recommend going to that location! Michael, Raphael, Cree, and Autumn are super nice, you will are in great hands. read more

If I could leave zero stars I would! Made reservation two months prior and they didn't have car in. Waited over three hours ridiculous.

Great service and the staff is super nice. I had a car that smelt a little funky and they gave me a free upgrade. All of the staff is super nice and I feel like they actually care about my experience which is nice. read more

Elk Grove, CA location specific. Given a rental for a repair on my vehicle at Elk Grove Dodge. Experience was ok at the beginning, waiting wasn't fun and getting thrown in a horrible mini-van, but hey, it was a rental so is what it is. Elk Grove Dodge was covering my rental for 2 days. My car was done the next day so I returned the vehicle within 24 hours. I was charged $279 on my credit card for having the car for 4 days. I contacted Enterprise, they said to contact Dodge. I contacted Dodge who said they would get it cleared...well, its been a month. Just got off the phone with Enterprise and there was no ownership of the situation, they told me I had the car for 4 days so the charge is valid. I contacted Elk Grove Dodge again who said they will be contacting Enterprise. Clerical error maybe, but after being on the phone with these people, this is some shady business practices. read more

I rent cars often. And I almost always get excellent service at Enterprise, but never bother to write a review. This morning, I had to pick up a car for the extremely scenic and beautiful drive from Sacramento to Fresno (blech!!). Unfortunately, I did not get the young gentleman's name, but the person who helped me was so kind and easy-going and helpful - it just started my day off well. There was nothing particularly difficult he had to to deal with, it was just that he was welcoming, knew what he was doing, and answered the few questions I had. Oh yeah - when he pulled the car out of the garage, he noticed the windshield was streaked from the inside, so he took an extra few minutes to clean it. It would have been easy to say nothing. He didn't. Great experience. Thanks, whoever you were. read more

Prepaid for our car rental reservation over a month ago. Arrive today and told it would be at least 2 hours before my car was ready. Blamed it on customers not returning cars on time. Over 50 of us are waiting for cars. Ridiculous!! Another car rental company here told me they're like this every Wednesday and Thursday. Horrible!!! Won't use Thrifty ever again. read more

Great experience. Very efficient/accommodating staff with excellent customer service skills. Entire experience was pain-free overall. Vehicle was ready for me upon arrival and I was assisted immediately without having to wait at all. The facility itself is well-maintained as well. Highly recommended. read more

Bizarrely they required me to wait 15-20 minutes because they needed to "sterilize" the car. I said I'm fine with not having the car sterilized because I had to go to work. "Everyone here has to go to work," she said. They would not let me waive the "car sterilization," which of course was for my benefit, I guess because rental cars are like hospital rooms?!?! And what was amusing was how snotty the front desk girl was about it. IT HAS TO BE STERILIZED. What is strange to me is when I had a reservation to pick up a car at this time it wasn't ready because it wasn't sterile. I think there's a great opportunity for leadership here to make it a little more efficient for the working folks who need to pick up a car on a Monday morning when their car is in the shop. read more

Got a two day rental from this location and it was super smooth. The staff was very friendly and it was a quick and easy check in and out process. They will even drop you off at your home for no extra charge if you live in the Midtown/Broadway area. Will use them in the future. read more

Enterprise Rent-A-Car - Car Rental Near Me - Sacramento, California

Horrible customer service , communication is not consistent at all. Usually enterprise is way better at service lately since pandemic it's been a lot different ! read more