Russ' Uptown Optical is a long-time, locally owned and operated source of stylish eye wear from…read moresome of the most visionary (no pun intended) eyewear designers. If you are looking for glasses with that little extra something, Russ' a visit to Russ' is a must. To get the most from new glasses you need to have access to an excellent team and the staff at Russ' is just that. From guiding you through the process of selecting the best frames and lens options for you to getting the final fit perfect, they have you covered all the way. Things to know: * Russ' is located in the west end of the Uptown Center (University and 42nd St., Des Moines). * They host eyeglass designer trunk shows (Lafont being the most recent as of this review) so checking their calendar can get you a close look at some great eyewear lines.

Friendly service and good selection of quality frames. Sales associate presented as low pressure…read moreyet knowledgeable regarding products and was able to seamlessly shift character to match potential customers as they entered store.

Walked in without an appointment and with a prescription from Des Moines Eye Surgeons. I was…read moregreeted right away right away when I walked in. I had all my paperwork ready and the gentlemen got me into the system and invited me to browse the frames. After a short time a staff member approached me and asked if I had found any frames I liked... I had. Then we sat down and started with the fitting and talking about options and costs... The two for $89 is a little misleading... If you want basic plastic lenses and only need single vision glasses that might be doable. BUT if you want more durable lenses, any type of coating on the lenses, need multifocal/progressive lenses, want insurance on the glasses themselves... It adds up fast. In my case the second set or glasses was going to be 40% off. That's 40% off of the cost before your eye insurance on the first pair. Two pairs of glasses were going to be $360ish (with some changes to the second set to make them cheaper and no insurance on the glasses)... Since my eye insurance only covers about $115 a year on glasses I settled on just one pair and insurance on the glasses. Hopefully if my prescription doesn't change, and I'm careful, I can get a second pair next year. My first set ended up being about $166 total out of pocket (above and beyond what my eye insurance paid) after all was said and done. Multifocal lenses, polycarbonate lenses, anti reflection coating. Ready in two weeks and if I choose to go forward with the second set you can still get the 40% off deal up to 30 days after picking up the first set. Customer service was great. The gal who helped me did a fantastic job and I can't complain about the staff at all. But it's kind of like fast food. What's shown on the sign may not be exactly what you get when you unwrap your sandwich. Just be aware, ask questions, and shop smart.

I have waited a long time to write about my experience at this location. Mostly due to how crazy my…read moreexperience sounds. I mean like bad reality tv/prank tv stuff. So get ready. I made an appointment online (and I had been here once before with a few issues but I thought the first eye exam person not washing her hands after leaving the bathroom or sterilizing the items before I used them was a one off). I arrived on time and I was put thru the check in and exam process. Dr Maria did my exam but as she finished she hadnt addressed the issue of floaters I noted in the appt notes and I had verbally told everyone as I checked in (including her). So I asked again. She turned to the notes and then seemed to start part of the exam over. Then she said that she had to refer me to a specialist. I go out front and a very nice sales person walked me thru how to order 2 pairs of eyeglasses ($450 total) and they will call me when the referral appt is set and when my glasses are ready. I get a call to pick up the glasses and immediately I cannot see clearly out of either lens. The office says it takes time for my eyes to adjust and the Rx is correct. I got a horrible headache trying to wear them a little bit and I couldn't see (it was like Vaseline and walking on a slanted wall). I cannot drive with them and I had to have my husband take me to work. I left work early and had to use PTO because I felt terrible. I even fell in the yard getting out of the car. I call and "Becky" (changing her name here) says I still need to give it more time. I ask if maybe my old prescription could be put in the new frames and she says she has to ask Dr. Maria and get back to me. I call back 3 days later and "Becky" answers and I ask what status is and she says she has to give a note to Dr Maria. I ask what happened to the other note she already gave her? She then blames the Dr for not answering. I don't think the Dr was asked the first time. I wait another day and call again. "Becky" answers and immediately puts me on hold....only for her to pick back up and answer as if it was the first time she was on the phone with me. Then she puts me on hold again when I ask what Dr Maria said about putting my old prescription into new frames and a new person picks up and says her Manager says I need to keep trying to wear the glasses as is! I ask who the manager is and she says "Becky"! I ask to speak to her and she says she is not in the office that day! Like what is happening?!? This person now SUGGESTS that I contact the corporate customer service and gives me the number. So either this employee feels bad for me - or they know nothing will be done. I ask about my referral and she says that can take 6 months! I hang up and immediately call Wolf Eye and they say nobody has requested a referral to them from Americas Best for me. At this point I have wasted so much time and felt ill and lost money. So I call customer service and the associate sounds like she is in shock and says she will investigate. She quickly leaves me a message saying she has asked the STORE to call me. ‍ Guess who called me? Guess?!? "Becky"! She acts like this is the first time we spoke and says she can give me a FULL refund if I return the frames and she is sorry they couldn't help me. I repeat back "a FULL refund?" And she says yes. I return them to be told I only get a full refund on the glasses and not the appointment. I knew it in my gut when she said it. I have to take time off the next month to go to a new eye doctor, and I ask her to see the difference in her Rx and the Americas Best Rx. She says that my prescription went down and they had raised it AND input an astigmatism I do not have! Sorry this is so long. But if you are looking to take time away from work, or your life, to get your eyes checked here....I really want you to know in detail how bad things can be (not including all of the other reviews of bad experiences). It may not happen every time. But it is often enough in the reviews and they obviously make enough money that corporate doesn't care about the service side of things. ‍

I have been very happy with my care there. Dr Brunsen takes the time to explain to me what is going…read moreon with my eyes and I do not feel rushed.

Highly recommend. They have a great staff and are always pleasant to work with! If you are looking…read morefor a great eye clinic, this is your place.

A few months later, I attempted to purchase contacts from Wal-Mart and it has been an utter…read morenightmare. The store doesn't show up on the website and they can't email me a prescription, only mail or fax. This is clearly done to get you to you to buy your lenses at Wal-mart, and I would have never noticed if they didn't make it impossible for me to use their website. The only work around is having the store place my order and to pick them up there in a week or so. Considering I was trying to get the contacts rush ordered, this is massively disappointing. Dr Bottelson did a great job. But Wal-Mart is a pain.

Dr. Bottelson and the team are friendly, knowledgeable, and professional. I was in and out of my…read moreappointment in 30 minutes and had a great experience.

Valley Optical is great full serviçe office. Dr McAdams. Is…read moregreat to work with and he makes sure everything is clearly explained. I highly recommend this office for your eye care.

Dr McAdams provided the most detailed, thorough eye exam I've ever had. Much appreciated…read more Diane is a pro at frame fitting. Reception very friendly and helpful. Highly recommended.

bought two pairs of glasses got 1 pair same day. As for the second pair, I was told by the end of…read morethe week that I would receive a text when they are ready. That week went by. so did the following week. so, I decided to call. Just to find out... they had them. lady told me Id get them the following day. NOPE. waited another week. Called again, and was told they didn't have them. The gentleman I spoke to also said they wouldn't have them till the beginning of the next month. and to top it all off. the next day he calls and says they're ready. unbelievable.

Ordered new lenses. Was told they would be delivered to them in 10-14 days. I called at 14 days…read morestill not there. Employee told me the order was delayed because corporate was behind due to weather. I checked the weather in Texas, surprise no bad weather. I asked to speak to manager at around 4pm. He had already left for the day. What kind of business stays open with no manager on duty. It's now almost 21 days and I'm told they're here but I have to wait till end of day maybe. This is quite possibly the WORST EXPERIENCE I've ever had lies, delays. I would highly recommend NOT USING VISION 4 LESSI​

They were so friendly! I loved the Christian section in the store as well. I will gladly come back!…read moreGreat selection and great value.

Ordered a last minute, same day, plant arrangement for a funeral. They were able to put ribbon with…read moreour last name --it was sooo nice and the price was right in our budget.