From initial communication to final cleanup, Payless Water Heaters was exceptional; highlighted by installer David H.. Mark G.

the individual who came to our house was very nice and knew his stuff except when it came to what was actually wrong with our water heater. maybe it was just a mistake, but he was very sure that parts needed to be ordered or we needed to completely replace our water heater as we were not getting hot water throughout the house. we decided to hold off and have a family friend come check it out for a second opinion as we didn't want to spend money if we didn't have to. basically our pilot light had been turned off possibly due to the heat and so he relit it and now we have hot water again. so I'm not sure if he just missed that but knowing we almost spent upwards of $5,000 for a new water heater when the pilot light was out just doesn't sit right. read more

I was very impressed with these guys... From the first time they answered my inquiry until the job was done. I have never seen a service company as unique as these guys! I will definitely call them again in the future! Thanks! read more

Erick from Payless Water Heaters had great communication with us from the start of the project to its completion. He was punctual, professional, and priced competitively . We would use this company again in the future. read more

Our water heater had a leak - had no clue what to do! Called up Payless and they sent someone out the next day. David H. was friendly, knowledgeable, and replaced a broken pipe I hadn't even noticed was leaking. Smooth sailing ever since! He answered all my questions and was super pleasant, literally singing while he worked! Thanks David & Payless :)) read more

Late Saturday night our water heater was leaking pretty bad from the bottom. Everything I read online said it was done. Called Payless at 8:00am Sunday morning. They couldn't come out until 4:00. David H. came and diagnosed a 15-year old installation and cleaned it up with new brass connections and ball valves. Looked much better. He explained all of the features of the new WH. We should be good for another 10-15 years. read more

Don't go with this company if you need a replacement part under warranty. I made the mistake of reaching out to them after seeing their sticker on my water heater. I did the research upfront for them -- told them I needed the burner replaced and that it's still under warranty. I even provided the tech with the part number. He told me that they credit $150 for warranty, but I would be responsible for the remaining $750 for the cost of the burner. I instead went with the company recommended by the 800 number on my water heater and was only charged the cost of labor -- $215. Payless was a waste of time and money. They charged $59 for that consultation... which they didn't mention over the phone. I think they purposely inflate their prices to convince you to get a new and/or tankless water heater. Two stars cause at least they were quick to respond. read more

David H. was the water heater specialist who helped me out. He was actually helping a neighbor of mine & was nice enough to answer a few questions for me when he finished my neighbors water heater. He quoted the service & fees and was the cheapest we found, not only was it cost effective but he literally started working on my much needed replacement water heater as soon as he finished my neighbors. He was fast, professional, great customer service & was patient with me. I will definitely recommend David to all my friends & family & anyone looking and comparing company's & pricing Payless is by far the best company who saved us the most money & has workers like David who do a phenomenal job & took care of business. Such a great experience. read more

My parents water heater went out during the Thanksgiving holiday. We called Friday morning and our technician, David H arrived during the afternoon. David was amazing. He's very knowledgeable, explained everything that my husband had questions about. He was very clear from the start about what work needs to be done, how he will do it and when completed, showed all the work that he did. David did the work efficiently and in a very timely matter. Great company and great technician! Would highly recommend! read more

David H. did a great job for us today, diagnosing the problem and recommending several options to fit our needs. He explained everything very thoroughly. read more

Evan came out and was friendly, timely, and professional. I would Hooghly recommend him and Payless.

When my elderly parents lost their water heater and needed quick service, David H. was prompt, timely and very considerate. He worked with my dad on managing expenses and carefully explained what had gone wrong with the broken water heater and what was needed to keep the new one working for years. I highly recommend this company to anyone in need of their services, you won't be disappointed. read more

No muss, no fuss, stayed with the job until it was done, technician Danny did a great job and cleaned up afterward, very happy with the result read more

David H. came and removed our old tank and installed a tankless system. He was prompt, professional and friendly. We highly recommend Payless! read more

David stayed until 8pm to get our water heater replaced. That is dedication and great customer care! He knew what he was doing and was very pleasant and friendly. We'll be calling this company again! read more

Incredible service from Payless and their repair tech Chris. He was on time and extremely professional, and more important, very educated with my system and issue. Chris really cared for the work he performed, I thought he owned the business. Payless Water Heaters, you have a diamond of an employee. Being a former business owner, this is a employee that treats his work the way an owner would and is a KEEPER! Mark read more

David was great. I found a big puddle in the garage, and he was there within 3 hours. He had everything to repair or replace on his van--a whole shop in there, and he could see that I needed a new water heater. He suggested a tankless one that was more expensive, but would last longer with the hard water in Ventura. He stayed to complete the job the same day--he was there until almost 8 pm, and I had hot water again! Thank you! read more

David H performed a professional installation of a new water heater. He reviewed the available options without any pressure. David was friendly and courteous. He thanked me for my business when he was done and asked me if I had any questions. I had used Payless Water Heaters previously and based on my experience with David H, I will recommend this company to family and friends! read more

This company did a great job. Prompt attention to my leaking heater, and got the job was taken care of quickly, efficiently, and at reasonable cost. Even better was the technician, David Hidalgo, who was friendly, knowledgeable, thorough, and did first class work. Be sure to request David if you have Payless replace your water heater! read more

David h reinstalled our water heater on a Sunday and did a great and fast job! Original quote was high but they price matched the price my landlord paid thru another plumber read more

Our water heater began leaking & we called Payless. David H arrived and after looking at the heater said it needed to be replaced. He gave us options on the water heaters & was very thorough in his explanation of the things that needed to be updated/replaced as well. He installed our new heater right away & was very thorough in explaining exactly what he needed to do with making sure it was installed correctly. Thank you for your prompt response and excellent customer service. read more

Got same day service. Tech David was knowledgeable and professional. Did a first rate job. Highly recommend.

I called Payless on a Friday afternoon and they sent someone in the next morning. David H. came to the rescue when my water heater could not turn on. He explained thoroughly what needed to be done, was courteous and professional, and completed the job in a timely manner. I highly recommend Payless and will call them again should I have any future issues! Thank you! read more

While attempting to wash lunch dishes on Sunday discovered I had no hot water, and my tankless hot water heater was flashing error code 11. Trying the resolutions in the user manual did not resolve the problem. I called Payless, they couldn't come that day but promised me the first appointment on Monday, between 9 and 11. David arrived at 9:30 and immediately set to work. He consulted with the manufacturer and got the heater to light within about 1/2 hour, then proceeded to double check some things. He discovered some items that were not up to code that should have been resolved on installation, provided an estimate on fixing them and was done before noon. He was very friendly and professional, explained everything he was doing and why it was needed. I was very satisfied with the service, though I do wish he could have arrived a little earlier. read more

David H. did a great job today. Quick, efficient, and very friendly. I found a surprise leak in my water heater today around noon, and I'm surprised we had same-day completion of a new heater installation. Thanks!. (Job 170558) read more

Had an 11 year old water heater that needed to have the thermostat replaced, for the 3rd time. David H. came out and explained all of the options for repair and options for replacing the unit. I decided to go ahead with replacing and opted for the Platinum unit. David walked me through everything he was going to do and kept me updated on his work progress, all the while being very courteous and upbeat. I am really impressed with his work and the new unit; very much an upgrade from what I had. David seemed to take a lot pride in his work. He even took the time and effort to secure the space between the bottom of the closet door and the platform with a piece of 2x4 that he had to cut by hand so as to keep the pesky rodents out. (The water heater sits outside my house.) I am very pleased with Payless and with David. read more

Carlos replaced our water heater after ours went out. He was patient, knowledgeable, and answered all my questions. He did a great job and cleaned up when finished. read more

Payless Water Heaters has supported me for several years through a few Hot Water Tanks. This time I converted to a Tankless Hot Water System. David A. provided excellent support and customer service to guide me through replacing my old hot water tank vs. a Tankless replacement. The math was easy I selected the Tankless option. David A. kept me fully informed on every step of the process taking extra effort to make sure I fully understood the process. We are very satisfied with Payless Water Heaters and the excellent support from David A. read more

David Hidalgo came to my house on a Sunday to help with a water heater. He not only told me what the problem was but contacted Whirlpool for me. He found it was still under warranty, contacted the company and arranged the warranty repair. I was really impressed with his service and the handling of the problem. I will recommend Payless in the future. read more

Customer Service (Selina) Rude, not professional. I Immediately knew this wasn't going to be my preferred choice. I ended up going to another company that knows how to treat customers. read more

Excellent service. Called and was very prompt, he fixed my problem at a reasonable rate. I highly recommend them not only for water heaters but all plumbing needs. read more

Our water heater started leaking on Easter Sunday. I called them at 1 PM on a holiday Sunday and the had someone at our house by 4 PM. Evan, the service advisor who showed up, did a thorough job of explaining the options to replace the heater and worked with us to find the option that best met our needs rather than selling us what he had on his truck for immediate installation. He came back the next day and did a very professional job installing the new water heater and showing us how it worked. read more

So I called on Thursday afternoon regarding a pilot light on a 4 yr water heater in my guest house that was not working. They were able to schedule an appointment the next day 2-4PM. I was told the initial fee was $59.59, and the tech would try to cycle the system, if it would not turn on then the fee to replace the ignition kit was $599 or $699. I honestly thought it was user error as the unit was only 4 years old. Pros: Easy to schedule appointment, good communication on status of technician arrival time. Both Jennifer and Taylor were nice to deal with. Cons: 45 minutes after the scheduled arrival time, Carlos presses the ignition button for 2 seconds, and says we need to replace the igniter kit for $599, it felt like a scam from the start. Carlos said he had one in his truck and could "have hot water back in not time" - so $100 for a kit you can buy at Home Depot and $300-400 for an 1 -1.5 of labor?!? So I called not 1 but 2 contacts I had for commercial plumbers in SB and asked them what it should run - when I said they quoted $599 - audible LOL! Quick search on the internet - I can BUY the same Rheem 40 gal hot water heater in store at Lowe's or Home Depot of $638 (they wanted $1800 ro replace)! Carlos called his "boss" but they did not waiver on price - so before I gave the hard NO, I called another legit local water heater company and asked them what replacing the ignition kit would run "$200-300" - they are coming out Monday AM. *Carlos was present during all the phone convos, I could tell he knew they prices were highly inflated but was playing the company game - not PAYLESS, we show-up, try to push you in a corner to PAYMORE! Also this company is not truly a locally owned small business, they have outfits in San Diego, the Bay Area, and Bakersfield. Don't waste your time, or money getting ripped off and stick with a real locally owned small business provider! read more

I returned from a 12 hour international flight to find a broken water heater over the weekend. Payless sent David out last minute on a sunday and he was able to install a tankless heater same day! He was very professional, courteous and did an amazing job. I absolutely recommend this company for your water heater services. Awesome service! read more

Carlos came out on a Sunday night to fix my water heater. He did an amazing job. He explained every part of the process of what he was working on. Super friendly and was very quick! read more

David H replaced a leaking gauge on our tankless water heater. While he was changing it he explained how it works and reminded me to do some maintenance. Very friendly and cleaned up after himself when he was done. David H and Payless Water Heaters, highly recommended. read more

Our water heater stopped working. Called Payless and was told someone would be out between 11 and 5. David didn't come until after 7. He told me that my pilot light was out and that the water from the gutters were probably the problem as they were leaking. Paid the service charge. Two days later, no rain or leaky gutters, no hot water again and pilot won't turn on. Called Payless and was told someone could come out between 11 and 5(which probably means after 7) and we would have to pay another service charge. Evidently, it's more than the pilot light. What a waste of money. Do not call them as they do not stand behind their work I have to give 1 star to post this review. I would give them no stars for not coming out as promised and not assessing the real reason the pilot light doesn't work. read more

I noticed my water heater making a draining noise about 10pm the night before I was going to watch my grand children the next day about an hour away. I followed the instructions that Payless had on my water heater for turning off the water and the pilot. The next morning at 6am I called Payless and they said they would have someone out between 8am and 10 am. Mike S came out very early, explained everything about my options, installed my water heater and was gone by noon. This worked out so perfect because I needed to leave by 1pm. This was such great service and Mike S was so nice and considerate and experienced. They whole experience was great and I would highly recommend this company. read more

Our water heater suddenly started leaking on Saturday night and we woke up with no hot water Sunday morning. Payless sent David H out within a 2 hours of calling for no extra charge. He thoroughly explained all of our options and we decided to get our replacement water heat with him. He had the exact unit that we needed on his truck so he immediately got to work. He went above and beyond making sure to bring everything up to code and explaining everything as he went. He was very helpful with all of our questions. Prices were fair with this company but really set it apart was the friendly, helpful, exceptional service that David provided. And with three small boys it was wonderful to get the hot water working right away!! read more

I came home to a wet garage floor. Uh-oh! Our 22 year old water heater was leaking at the top! Worse, the catch pan under the unit had a hole in it- the wall board and structure underneath was soaked. I cobbled together a system to catch the leaking water, and feared that the fix might take a long time, especially in view of the just announced STAY AT HOME order from the government. The next morning I called Payless. To my amazement, they said they'd have a man out to see us that very afternoon. Dan was very professional, explaining that we'd have to do several mods to bring the installation up to code. More amazing, he would start the work immediately! We are delighted with the results, and want to give Dan extra kudos for working so steadfastly at what turned into a fairly complex install. To all the fine folks at Payless, a hearty WELL DONE! read more