We highly recommend West Coast Air Conditioning! From estimate to the installation this company easily gets five stars! Price, product and installation was just what we were looking for. Quality product on budget and on time. Our residential heating system was built in 1960. It was the last big home project in our home. Had estimates from three years ago but scared away from addressing the situation at that time due to the high cost. Now was the time. Critically important was a integration of heating and cooling systems that would be energy efficient while cleaning the air. Better air quality is a priority. This new project would require all new ductwork and register modification and installation COVID-19 motivated us to complete this. We selected three local businesses for bids.. We recognized It's an costly investment in our home and health and we wanted to get it right. We are relieved to see this home improvement project finally completed. No more floor fan's or window Air Conditioning units. No more sleepless hot summer nights. Our new Carrier heating/air conditioning system utilizes an air scrubber purification system. It's a great improvement and the difference is unbelievable! We're confident in our choice of business and grateful to meet the people who we want to acknowledge. First our estimator, Letti... What a pleasure to work with her. Knowledgeable about products, She also provided exceptional communication with the installation team throughout. Even now,, Letti has continued contact with us to ensure that we're completely satisfied with our new product. We also want to acknowledge the installation team... Nate, Alex, Adam and Gary.. you guys rocked our installation. They hauled away all the old ductwork and heater demolition and cleaned up all the construction site debris nightly! You guys are amazing! Thank you for treating our home with such respect. Each day laying tarps and thoroughly cleaning up. This company has hired the best in the industry and have earned our respect and gratitude for their work. It is rare to get the exceptional level of customer service! 40 years of experience with contractors these 4 men are truley exceptional! Great product, price, and professional heating and Air conditioning services. Highly recommend that you use West Coast Air Conditioning. read more

We needed a/c support for our large west facing bedroom and decided to consider ductless a/c. We researched the industry and decided that Mitsubishi had the best product and then researched the contractors installing them. West Coast Air Conditioning was one of three I called. West Coast has a great reception/scheduling person that got us an appointment for an on-site visit by their sales rep. within a few days. Ben Hummer arrived, on time, and did a full accessment of our needs and recommended a 15,000 btu Mitsubishi unit as we have 15 foot ceilings in the bedroom and he wanted the unit to have the extra power to not be running longer to cool the room. We agree, and within the same day, Ben emailed his bid to me. To my surprise the price was less than a competitor who wanted to sell me a 12,000 btu unit and not a Mitsubishi. Ben was very knowledgeable and easy to work with and always available. In one week Nate and Josh came to install the system. They were on time and took less than 6 hours to install and test the unit. Their work was excellent. They also mentioned that the 15,000 btu units were backlogged so the company gave us an 18,000 unit so we would not have to wait and be inconvenienced!!! Where do you see that type of corporate concern nowadays?? The unit worked great for a few days but shut down due to a short in a wire from our main circuit breaker (not a fault of the unit or the installation), so I called Ben at West Coast and they had a repair person out at my house in 3 hours to check the problem. I eventually needed an electrician to replace a burned out old wire and West Coast gave me a great referral, Infinity Electric, who came out shortly and fixed my problem at a reasonable cost. We now have a nice cool bedroom, the unit is whisper quiet and we could not be happier... Thank you West Coast: Ben, Nate, Josh and John from Infinity Electric... I would highly recommend them for any heating or a/c needs...BEST SERVICE EVER!!! read more

I'm writing this review from my chilly living room, all thanks to West Coast Air Conditioning. After getting the run around during a heat wave I came across West Coast Air Conditioning and was immediately relieved at the level of customer service I received. Within a day of so of speaking to Ben he made accommodations to come out to my home and give an estimate. Since my whole unit was shot I had to replace everything which was no easy job during 100 degree weather. I also decided that since the whole unit had to be replaced and ducts redone that I would rather move the unit to the attic for more space and less noise. Ben assured me this was no issue and easy to do in my home. What was great during the inspection was that he spent the time to walk me through everything and explain in detail what needed to be done and gave me options to save money. He assured me I would have a quote by the end of the day which I did. Just like in the inspection he outlined a variety of options in the detailed quote with an installation date. The quote was competitive with other bids I had received but the customer service was unparralled so I scheduled with them right away. When the West Cost team arrived (Nate and Dean), they checked the current system thoroughly, walked me through everything explaining what they were going to do and then immediately got to work. They were very respectful of my home, cleaning as they went and super friendly. I couldn't have asked for a better experience and have already recommended them to a few people. Who knew you could brag about HVAC companies at a dinner party but I have! I would HIGHLY recommend them to anyone looking for an honest, respectful, hardworking company that fairly prices their exceptional service. read more

The Lead Service Technician Rich came yesterday Jan 6, on time. He gave us details of what services we needed to have for a new furnace installed. He scheduled the installation, the next day Jan 7. (We had been without heat for at least a month, until we decided it was time. It's been very cold). The installation couldn't have gone any smoother. The technicians/installers were here promptly at 8am. The process took sometime because the old junk had to be disassembled, brought out and a few items had to be configured. But overall, I was so happy! Eli and Sal were the two men working on the installation. I witnessed great team work, with Eli doing some quality inspecting, there was a new exhaust pipe replaced on the roof-it looks great, the idea of having it the black made it look sharp. Very professional, they were very detail orientated. Eli and I communicated well. Eli provided a mini lesson on how to operate the furnace. A safety shutoff was explained as well. He confirmed all vents were flowing, as I requested. Eli also provided a mini lesson on how the new thermostat operated. (My generation operated with a visible pilot light). This new furnace operation was certainly all new to me. I did request an abatement process soon. Eli explained how the abatement would play Eli called Ben, to ensure I would get a call tomorrow to setup the next step for this home. I cannot say enough about the all the quality of the professionals, the promptness which I received. The clean up was great too. This company is outstanding. I will continue to hire West Coast Air Conditioning in the future because of their professionalism and integrity. Thank you, Patty read more

West Coast Air Conditioning . . .period! After nearly being swindled by one of the largest a/c service companies in Conejo Valley, I called a friend with whom I used to work at one of the largest premium automotive companies in the world -right here in Newbury Park. He highly recommended West Coast Air Conditioning based upon his professional dealings with them for said automotive company and also from his personal experience,as his home a/c just went out a few months ago. Mr. Nick, the residential specialist for West Coast Air Conditioning, with his kind,professional and thorough manner serviced our a/c and eased our concerns -all while putting up with dozens questions from me. He patiently explained how the system works, what our next steps in the future could be and the possible routes we could take. For the first time ever in my experience with air conditioning service companies,I felt that not only was I not being swindled- and more importantly, nor was my wife- but also that Nick and West Coast Air reminded me of my most precious and knowledgeable friends when they come by and help me fix a problem-whilst telling me the whole truth about the situation. We truly feel that even though we are a residential client, as of today, we are receiving the same quality of attention that West Coast Air Conditioning provides to some of the largest corporate clients in the world. To Nick and West Coast Air, we thankfully and confidently say, job well done! read more

West Coast Air Conditioning, great group of people and wonderful service! Letti came over to give the initial bid and has a sparkling personality. She is very knowledgeable and answered all questions that we had and provided a bid to us the same day. Nate came by the day before the install to put together a list of parts. He walked us through what they would do and where best to place the equipment. Nate was very pleasant and provided us with excellent information. Guillermo and Andy did the installation, and are both really great and easy to work with. Both were very knowledgable about the process and the equipment. We work from home, so they were careful to stay out of our way and always very polite when they had a question or needed something from us. I was very impressed by their attention to detail, they really take pride in their work and it shows. They plumbed the air conditioning condensate drain line into our washing machine drain pipe and hid most of it out of sight. They kept everything very clean, even when removing our old ducting, which was mostly cracked and useless. They both went out of their way to make sure that we understood the new system and how best to maintain it. Now we have cold air for those hot days and our heating works twice as good and much faster than before. Really great company, and very professional and easy to work with people. So glad we chose them! read more

We had a very positive experience in our dealing with West Coast Air Conditioning. This occurred on the heels of a very bad experience with another Ventura County operator. We recognized that we needed a new furnace and ductwork. The West Coast representative, Letti Anderson, visited with us, gathered information in a very professional manner, and then, the same day, submitted a detailed proposal showing several equipment options. After we reviewed the proposal and Letti answered several questions, the company was just as responsive in doing the installation. On the first day, team leader Adam and his son, Aaron, showed up slightly early for the install and respectfully explained what they would be doing. They completed their work, checked out the equipment and advised, as expected, that they would return the following day for the ductwork. Again, on the second day, Adam and Aaron arrived slightly early, accompanied by a third crew member, Erwin. This part of the work involved removing old ductwork from the attic (very dirty work) and installing the new ductwork. The guys were very respectful of our property and I was amazed that I could not find any residual dirt/dust left behind in the house. The entire installation was carried out in a very professional manner and was quite uneventful. Wonderful company to deal with; great marketing representative and installation crew. read more

Excellent experience and service from start to finish. My HVAC stopped working right when this cold spell hit Ventura. I called West Coast because of the reviews on here and other sites. The "preferred vendor" for my condo complex was NOT West Coast and that vendor had horrible reviews. My one and only phone conversation with the other vendor was ridiculous and frustrating enough - and thankfully I was able to go with another vendor - and West Coast kept getting recommended to me. The customer service scheduling person was very friendly and easy to work with - I needed an afternoon appointment and we set it up. Someone called to confirm the appt on the morning of (That was cool since I was going to call them to confirm since I took the afternoon off work) Josh showed up on time and we went up to the roof where there were a bunch of AC units! He had me go downstairs and shut mine off so he could isolate which one was mine. Once that was done, he let me know about the problem - a capacitor or something (I don't claim to understand! But a capacitor is in Back To The Future right? Haha) That didn't get it working fully though - apparently it also needed coolant (or some type of fluid). After those two fixes, it was up and running again. Josh was thorough, knowledgeable and communicated everything. I really appreciate the excellent service West Coast provided. Thank you!! read more

When our 17-year-old AC went toes up during a heat wave in September 2024, we called three local companies for estimates to replace the entire HVAC system. Letti came out for a consultation. She was professional and knowledgeable, and submitted the most reasonable proposal, which was substantially less than the other companies. The equipment she proposed was top notch. We chose her bid, and she maintained excellent communications with us throughout the process, keeping us advised and being very responsive when we had questions. On the day of the install, Alex, Gary, and Ethan arrived as planned to start the job. They were all polite, friendly, and efficient young men. They were careful to follow applicable codes, and worked well as a team during installation process. They were respectful of us, our home and property, and responsive when we had questions. A permit was required for installation and Letti coordinated that duty with Justin and secured the permit in a timely manner. Once the job was completed, Doreen was helpful in scheduling the required inspection, which went smoothly, and the installation and equipment passed the state's inspection without issue. We are very pleased with the service we received from West Coast Air Conditioning and all their staff during the process, and the equipment is serving us well. We recommend them highly. Karen & David W. read more

I have been using West Coast Air Conditioning or many many years! They installed my air conditioning and home HEPA system. They are well priced, professional, on time and give you excellent customer service. It's rare that I give reviews, but I feel this company deserves it ! I enjoy that they give me reminders to come out every six months to maintain my system. Recently my 23 year old heater was acting up and they were great. They did not try to sell me a new heater. They say oh you just need this part or that part and boom it's repaired and functioning beautifully! What I like is I have had the same technician for sometime now and that tells you something about a company when they retain their employees that means that they care, they are family owned and I highly highly recommend them. Joby Riddke has been amazing maintaining our system over the last few years! Always courteous, on time, extremely knowledgeable and explains everything, and never leaves a mess. You guys are awesome! I always enjoy talking to Jim in the office. He's always so wonderful and truthful about information. In fact this is true. I called him to inquire about duct cleaning and he actually told me that it wasn't necessary for my situation and saved me a bundle he was honest he could've sold me a duck cleaning service. I could go on or on, but I think you get the idea! Tina D Camarillo read more

BUYERS AND ENVIRONMENTALISTS BEWARE*****Contracted for what we thought was a simple AC add and asbestos ducting removal to a 1970s circa Camarillo home. Entire system was in fine condition but we were told about asbestos laden duct work and its hazards so we moved forward. We thought everything was 'fine' and we paid them the full amount on the two-stage contract. THEN WE FOUND out that they didn't use a licensed asbestos abatement subcontractor when we asked for "paperwork" to support the removal/disposal of the waste material and insurance certificates for our files. We were alerted to several potential hazards when the new system failed an efficiency test. There were cracks in the most of the ducting boots so the new system failed and turns out not all the asbestos was removed. We did pay out thousands of additional $ for a series of air quality and asbestos surface tests. We eventually were forced to hire new licensed asbestos abatement and HVAC contractors to finish the needed work when WCAC abandoned the job. This was a terrible experience we would not like to relive or have you experience. Customer service; workmanship and integrity have little value here. This experience ended a 20-year relationship we had with the Residential Sales Manager, who we considered an A team member in our Property Management Company. read more

I wish 10 stars was an option! After a nightmare go-around with a home warranty company, I was referred to Bryan and Ben (leader of the residential division). Ben contacted me right away and came to my house first thing after a holiday weekend. He was an absolute pleasure to work with. Polite, professional, knowledgeable, and respectful -- he promised he'd take care of me and he did just that! I had a quote in hand that same day. The guys came to my house the next week; Alex and Nate were super friendly and nice, and got to work right away, covering everything and taking every precaution to be clean and efficient. The missed no detail, however minor -- I have a crack in my concrete from my previous AC unit and Nate checked to make sure if it was OK to have it showing or if he should pull out the new unit enough to cover it up. The work was done in one day and I even got a call before they left my home to go over some information and let me know it was done. On top of all of that, Ben called me the next day to check in! This company is the absolute BEST -- hands down. Their price was beyond reasonable and these guys are the best to work with (and I used to work for a contractor, so I know!!) West Coast Air Conditioning is my #1 recommendation. read more

I recently had the pleasure of having Jody Riddle and Carson H from West Coast Heating and Air come to my home to fix my furnace, and I couldn't be more impressed with their service. First and foremost, the speed at which they diagnosed and resolved the issue was truly remarkable. It's clear that these two are not only highly skilled but also efficient professionals who take pride in their work. My furnace was up and running in no time, and I appreciate the dedication they demonstrated throughout the process. Now, I must admit that I'm not a fan of having strangers in my home, but Jody Carson immediately put me at ease. Their friendly and approachable demeanor created a comfortable atmosphere, making the entire experience much more pleasant than I anticipated. It's evident that they not only excel in their technical skills but also understand the importance of customer service. I highly recommend Jody and Carson for any heating and air needs you may have. Their expertise and personable nature make them a standout duo. If you're calling West Coast Heating and Air, consider yourself lucky if you get the opportunity to have these two handle your service. Thank you, Jody and Carson, for a job well done! I read more

WEST COAST AIR CONDITIONING IS A FIRST RATE COMPANY!!! I had a new HVAC system installed with air ducts replaced. I interviewed four companies before I chose West Coast Air. They were competitive, but they checked more of the boxes than the others. First I met with Letti. She explained the facts and figures and informed me of my options. There was no up-selling or gimmicky sales approach. She was very knowledgeable, honest and explained the systems clearly. She definitely made the decision making process easier. Next, Jake and Frank did the installation. It was smooth as butter. They were on time (you know that is a rarity), knowledgeable, respectful and organized. Excellent work. I was very impressed. Irma, the residential coordinator, was responsive to my questions, returned calls and was well informed. My overall experience with West Coast Air was FANTASTIC and my new system runs great. I would definitely use this company again. Last thing and very important - JAKE, the lead installer, is STELLAR. He represents the company well, he was professional and brillant! He knew his stuff. I truly appreciate a company that is providing an above average experience. Thank you read more

This team of workers is excellent!! I have home built in 1958 with some asbestos and original heating system. I had a quote from another company which was good, but I believe one should get a few estimates for work. Ben Hummer, came over same day, within a few hours after my call!! He is a man of integrity and knowledgeable. He stated they could locate new heating system in attic (2 story home), remove old system including broken down ducts and asbestos, add a new vent to area which had no heat flow.... We also opted for an air conditioning system. The guys could have dishonestly charged me extra money for an electrical system I thought might need to be updated to accommodate the new air conditioner... THEY STATED I DID NOT NEED to do this. ($2,500 saved). I was able to communicate well with all the guys, no language barriers!!! I am 60 year old woman and felt very safe and comfortable with Alex, Dean, Nate, Guiermo all very respectful, neat, conscientious and informative. Great team work. They arrived on time each day and in 2 1/2 days everything was done. So nice to know clean air flow is in my home. Thanks for the wonderful work. read more

My furnace hasn't worked for about 3 years now so we decided to replace it. I am so glad we contacted West Coast Air Conditioning for this project. Not only they were efficient but the customer service was excellent. Nick first came to our house to check if the furnace can be repaired. He was very patient in explaining to us what was wrong with the furnace and gave us options so we could make a decision that is feasible for us. His demeanor made us feel very comfortable and trusting that we decided to replace the furnace that is more energy efficient and cost effective. I also dealt with Ben who gave me a very reasonable price for a new furnace. He was very upfront, informative and very accommodating. Alex and Harley came over to install the furnace today. They were at my house on time. They were nice, pleasant and very friendly. The furnace was installed without a hitch. They cleaned the area really well too. Alex showed me how to operate the furnace and the thermostat and, explained the warranties. My husband and I are both happy with our new furnace. Good company, good workers and good product. Highly recommended! read more

The West Coast Air Conditioning team finished installing my HVAC today, and I couldn't be more pleased. Ben listened to my thoughts, and made some recommendations of his own. He told me what to expect for installation duration, and it was accurate. And his proposal was on target for my budget. Even when I had to leave town unexpectedly, in the middle of the installation, the crew didn't mind delaying the work until I returned. Alex was very good about giving me updates throughout the day, each day. Adam patiently described the changes that were made to the Circuit Breaker box, and how the Compressor worked. Aaron gave me a good answer to my question about what a  3.5 ton Condenser means. The whole crew worked well as a team. They always showed up on time, covered the open vent holes at the end of the day, and thoroughly cleaned up the work areas. And they were courteous and polite. When the project was completed today, I was left with pictures of the installed components and the manuals. I will be highly recommending your company to my friends and relatives.  Thank you so much for your dedicated work. Dave read more

I am not your typical homeowner as Nic can testify, I'm extremely anal and perfectionism flows in my veins. Nic showed up and tried to ease my concerns , jokingly announcing he was completely the opposite of me, but not to worry, he would take care of me. Nic is old school and extremely qualified and puts customers first. He got the ball rolling and kept me informed along the way. A complete pleasure to work with and totally reliable. The final day of my repair, West Coast sent Tannen and Jacob. I'm not certain if Nic had given them the fear of God speech but upon their arrival I spoke with them on the phone and kind of gave them both a 'brief' description of my expectations. When I arrived home and saw how well they had prepped to avoid and damages to flooring and walls I was blown away. They were both equally professional, courteous and obviously knew what they were doing. They were well-spoken and knowledgeable and took the time to explain everything in detail. I couldn't be more pleased and I would highly recommend West Coast. PS - Nic, I never found the phone that was ringing in the kitchen! read more