I stopped in this store yesterday pretty much ready to leave ATT after 10+ years. My 14 Pro Max was…read moreon its way out and figured it was time to upgrade, tried to online like I usually do, paid what was needed and waited for it to get shipped only to find out it was cancelled. When I contacted ATT they stated I myself had cancelled the order at 4am (Definitely wasn't me). Contact ATT through chat and spoke to an agent that tried the process for me as well and yet again paid what was needed just to turn around and state they couldn't verify my identity all of a sudden and couldn't tell me why and to just go to a store to upgrade. (Thanks for the help) Drove past the Colerain location for work and figured I would just give it one more chance, walked in - Labrea S immediately helped me and listened to exactly what I wanted (17 Pro Max, Ultra 3 Watch). While starting the process she mentioned she was having the same issues as stated before, yet when she took my ID updated my address (Expired ID) and handled the problem quickly with a phone call. Gave good helpful advice on my bill and didn't come at me like a car salesman. Mentioned a buy one get one option on the Apple Watch (Previously the agent I had spoke with had tried and I definitely wasn't interested as I couldn't even get my phone delivered) Still wasn't really interested yet she did mention a situation some customers get in regret when opting out which I could see myself doing, and ended up getting the extra watch for my girlfriend. Syncing everything over on my own has never been easier, Usually absolutely hate going into ATT stores - Service was great, being from Wilmington this trip for the customer service would be worth it. Thank you again Labrea everything works perfect for my girl and I.

This store is terrible, nothing against AT&T. I picked up my business phone and they talked me…read moreinto a plan. They told me a price and I was on auto billing so I didn't realize the error for several months that they were overcharging me. I stopped into this location and spoke with Ian. Or rather Ian stared at me while I asked questions. I don't know if this person was under the influence or just hates his job. He ended up looking up my account and told me it's correct. When I pressed the issue he just stared at me and shrugged. My husband called AT&T and spoke with Zino who resolved the issue immediately. Ian was completely wrong and wasn't even willing to assist me in figuring out why the bill was high.

I put this review on google already but I just want to make sure everyone sees this so they can…read moreavoid this store. Frankly I would give zero stars. Got a new phone last month. The sales guy was super nice...at least I thought. Turns out when he told me I couldn't trade in my phone cause it had a crack in the screen... he was blatantly lying. He got me to purchase a different phone than what I wanted at $700 and told me I couldn't get the trade in deal which would have gotten me the phone I actually wanted at $200. On top of that he told me that he was getting me a deal on the phone I chose and they were running a promotion on it and I would get a couple hundred off.... well I guess that was a lie too. All this confirmed by verizon customer service. Do yourself a favor and either don't go to this location or do all your business through customer service. 10/10 DONT RECOMMEND.

The wait is terrible. You walk on no one greets you. There are two representatives working with one…read morecustomer. I left and came back to the same treatment. The employees here need training in customer service. As I was waiting, for 20 minutes, a white male came in and was greeted!!! How obvious it that.... Now a representative is sitting on her phone instead of trying to assist customers.

Go see the homie Jim, he'll get you together! All the employees had drip too! AJ1's, Browns, Airmax…read more270's, and PG's... Yea they're in there LIT!!! Apple watches matching the drip too, now I want one!!!! Big Ups V Dubb!!!

Absolutely refused to help me retrieve my contacts restore my phone! Very poor customer service had…read moreto call Verizon customer service to get my phone factory reset they were very helpful the Verizon store was not helpful they're not customer service friendly their excuse was we're not allowed to help you restore your phone factory reset your phone Verizon wireless customer care told me otherwise that they are allowed to do it. I don't like to be lied to if I were you I would avoid that store like the plague

I stopped in today to have my phone cleared of a bunch of viruses. The gal the met me at door was…read moreabsolutely 100% on top of it. She was very efficient, professional and most important was very confident in knowing how to fix my phone. What a relief. Thank you sooo much for your help. I was only there 5 minutes and out the door. I am sorry I didn't get her name. In the future this store will be my go to store! I have been a Sprint customer for over 20 years. Thanks again.

This is a very customer oriented store. They don't just sell customers stuff. They explained to me…read morewhat I was getting and I loved every of their recommendation. I will always go to this location.