When a stranger at a coffee shop accidentally knocked over my drink and it flooded my MacBook Pro,…read moreI thought, "It'll be fine." It was not fine. A few hours later my keyboard and trackpad started glitching. Panic mode. I jumped on Yelp because I didn't have time to roll the dice at the Apple Genius Bar and potentially lose a full day. I needed my laptop for school work that was due the next day. That's when I found Joseph. Calling him a computer repair guy feels disrespectful. He's more like a laptop surgeon! We sat down and he thoroughly inspected everything, explained exactly what liquid damage does internally, and broke it down in a way that even a non-tech person like me could understand. He used simple analogies to explain why certain components fail after spills, which honestly made the whole situation feel less overwhelming. Because I was on a tight deadline, he moved fast. He replaced the top case so I could get up and running immediately. We're calling that "Phase 1" -- basically a strategic band-aid so I could meet my deadline. I'll be going back next week for a deeper repair and full internal assessment once I have more time. What impressed me most: * Clear communication * Honest recommendations (no upselling) * Quick turnaround * Confidence without ego And yes -- he operates out of his home garage. Don't let that throw you off. It's basically a science lab in there. I was genuinely impressed by the level of equipment and Apple parts he had. It felt more like a specialized workshop than a random garage setup. I live on the Westside of LA and made the drive and I'd absolutely do it again. When you find someone competent and trustworthy, distance doesn't matter. If you're dealing with liquid damage, keyboard issues, or any MacBook emergency, Joseph is the real deal. Professional, smart, efficient, and genuinely cares about getting you back up and running. Highly recommend.

UPDATE: There was a recent MacBook update and I guess it…read morecame with a feature that detects repairs and then runs a diagnostic to see if the repair is functioning properly. I just wanted to share the results: As you can see in the photo, my new display was labeled as a "genuine Apple part." I am more than satisfied with my repair and if you need any more convincing, use this photo to show that this is a trustworthy and reputable place to get your device repaired for an affordable price.

These guys replaced a 15-year-old MacBook pro and got it working to basically brand new again…read more Can't thank you guys enough there was a ton of stuff on there that I would have never been able to get back. Keep up the great work boys!

They're always very helpful and available owner operated business, honest and reliableread more

Dory was the person who helped me out with my request to repair a gaming console. A handheld in…read moreparticular called the legion go S among many others on the market. I had an accident where I stepped on my legion go s screen and it shattered. I didn't expect it to break the entire screen, but only crack a portion of the screen. The fragility of the screen is significantly worse than I thought. I talked with several other tech repair shops and either they did not answer my request for a quote, took way too long to answer or gave a response that they could do nothing about handheld repairs, some gave bad replies. He was the best of 8 different tech repair shops I have encountered and not only the best, it was a landslide better than the competition. The only real issue I had was a very high price premium to fix my device. It was about half of what the actual device cost. Of course I got it on sale for about 700$. The service, labor and total cost to repair was $335. So, almost half of what I paid for the device at Best Buy. I learned not to place this fragile handheld on the ground to prevent it from getting damaged again. Overall satisfied with the outcome and Dory did fix it. Personality was good and time to fix was roughly 2 hours. Parking lot structure is terrible, not enough space and many other places nearby. There are other parking structures as well but it may get towed or even scratched due to compact spaces. Also a little unsafe as there are some loitering. Overall, It's good but not the greatest in terms of value but Dory been doing this for many years roughly 15 as I recall.

Asked for assistance with laptop screen replacement, got a quick response and a good price. Got the…read morejob done super quick and was very nice! Will be coming back soon.

Excellent customer service and a very nice environment to be. The manager Derek was a pleasure to…read moredeal with and made me feel very comfortable.

Nice place. Good people working there. Management are smart people, and provide a good serviceread more

I had such a great experience at The Device Lab! They fixed my daughter's iPhone 11 Pro screen and…read moreit works perfectly now. What really stood out to me was that they actually had the screen in stock, every other place I called had to order it and told me it would take a couple of days, plus they were quoting me $20-$40 more. Not only was The Device Lab able to do the repair the same day but their pricing was super fair. On top of that, the vibe of the shop is honestly amazing. The moment I walked in, I noticed how warm and welcoming everything felt. I even complimented the owner because it's so different from the typical plain, white-wall repair shops. It felt chic, cozy, and thoughtfully put together. Love how he immediately gave the credit to his wife, you can tell he is extremely proud of her work and rightfully so because I would hire her to make my business look as cute as The Device Lab. Great service, great pricing, and a beautiful space. highly recommend! Thank you again, I know my Daughter needs an upgrade but the IPhone 11 will do for now.

Austin is amazing. Brought in my MacBook Pro as the Apple Genius Bar told me it will not load the…read moresoftware and is a paperweight. He gave it a try managed to load the OS upgrade it for an amazing price. Honest and genuine he will be my go to for any electronics issues. Highly recommend Raj

I received my computer in April and although I am still not pleased with their advertised delivery…read moredate I was extremely impressed by the tech support. I forget the name of the person that assisted me, but he was very friendly and patient (especially for something that was really stupid). Also, Karina was very responsive and helpful when I contacted her, my only suggestion is that VRLA reach out to customers to let them know the status of their order rather than leaving them hanging and forcing them to contact VRLA to find out what is going on.

Just wanted to Thank Karina at VR LA Tech! She was absolutely the best! Outstanding customer…read moreservice , she helped my son build a custom PC. Karina assisted us in picking all the components of the pc and giving her advice and expertise. Unfortunately we couldn't afford the whole cost so we applied for the financing , we didn't get approved so we had to say up enough money . We actually had to buy it somewhere else because they approved us for snap financing. We got scammed by a different company. We were able to get a refund and save up enough money. And without a doubt me and my son wanted to come back to VR LA Tech and get it from Karina. She even was patient with us when we had to save up more money. I also wanted to give 5 stars for Ron who let us come in on a Saturday to pick up. And was super nice and friendly . I can't say enough about this company! Highly recommend!

I would highly recommend Adrian. He traveled to me and helped me out on a data recovery project…read morethat I've been putting off for a few years. He recovered the vital data I was hoping to get. He was very calm and clearly explained the work that I needed to do. After I took about two weeks to complete this phase of the project, he happily came back and helped me with all the other details of transferring all of the data from my old crashed desktop. He finished things off by destroying my old hard drive and I was able to get rid of all the old computer parts that have been stored in a corner for a few years gathering dust. It's a relief to have everything I need and to start fresh. Thank you!

We recommend Cloud 77 for all of your IT needs. We ran into a problem that was causing such issues…read morefor us and Adrian came to address all our needs and was so knowledgeable and professional. Their fees are reasonable and the service is exceptional! 5 stars!

Excellent customer service very responsive. Highly recommended. Fast great work. Definitely using…read morehim next time

Absolutely sensational customer service. No issue is too small for Gevik to take a look and fix…read morewhat needs to be fixed. i have had many company laptops put through the wringer by employees and instead of having to buy new ones Gevik gave them some tender love and care for the fraction of a price. On top of that, he picks up and delivers! If you want to support a small business, this one is certainly worthy of your support.

I've only had GREAT experiences at Best Buy. I've had the same salesperson twice, Efran, who has…read morebeen extremely helpful and made suggestions that saved me money. The same day I bought that new computer, I also got a replacement monitor for another computer that had a ruined screen but the hard drive was working fine. Luckily I'd brought that computer to make sure that it was all connected right before I left the store. Well... it did not connect. Oren at Geek Squad helped me for an hour and a half until he resolved the problem, which was super complex. He said he wasn't going to give up, and he didn't. This was outstanding customer service and I couldn't be more pleased. I'll get all my electronics from BB in the future. Thank you so much, guys!

(Note: another older review has a very similar complaint to mine so I assume it's the same rude…read moremanager) WARNING: The short bald manager has a napoleon complex--rude and condescending, even in front of children. I've been a Best Buy customer for 25+ years and came in to return a ~$60 gift without a receipt. I've done this before with no issue, yet the cashier claimed that policy hasn't existed in 10+ years. The manager doubled down on that--completely false. Even Best Buy states it's at the manager's discretion. I've spent over $100k here ($900 just 2 days ago), much of it at this location, and have never experienced service this bad. He even muttered for us to never come back as we were leaving. This is how you lose loyal customers to online retailers. Disgusting behavior. The ONLY reason this isn't 1 star is because I still like Best Buy as a company--this experience shouldn't reflect the brand, but it definitely leaves a bitter taste. Shameful. I hope appropriate action is taken.

Victor is a goldmine!! If it's electronic (TVs, computers, laptops, RAID drives, software glitches,…read morenetwork glitches) he'll very likely be familiar with the problem and provide a solution without breaking the bank.

This is the nicest and most helpful guy. Every time I go to his shop he helps me out and his prices…read moreare very reasonable.