I always hate having to write an update where I change my opinion so much...but I'm really disappointed with their attempts to fix my laptop. My screen is not properly back-lighting on the left side. My keyboard is also very selective about letting me use the h key. We took the laptop in and let them know that we would be away for a week, so we wouldn't need it back until we returned home. After 2 weeks I finally got my laptop back. The screen was better but the keyboard was still anti-h key. My husband took the computer back during his lunch hour. They cleaned the keyboard again (I told them several times I had done this myself, and it wasn't the key or the contact because I checked them). We went in this past week, where they finally said they'd need to replace the keyboard, but they had to order one. They'd take the cost of what we already paid towards the keyboard repairs and put it towards the cost of the new keyboard. I'm thinking this is good. I know it can be hard to trouble shoot keyboards and I'm glad they were so willing to offer us a discount. however...my screen is busted again...3 weeks after being fixed. So I'm left to wonder if they actually did anything to trouble shoot my computer or if they went for what was cheapest for them. They had my laptop a week past when they said it would be done, and it still isn't working right. sorry, I just can't justify 5 stars for you guys anymore. You may be willing to keep checking it out, but it should have been fixed the first time, not the 4th. because I ate that I can't type words because alf te time te key doesn't work properly. read more

I stopped into Pro Help Computers today for a really arcane problem. Ordinarily I take care of my own computer support and repairs, but today's issue involved transferring data from an out-of-date technology. I was going to just order the (obsolete) part and wait a couple of days, but, as luck would have it, I was driving by Pro Help, and figured, what the heck, it couldn't hurt to stop in to see if they could help. I was greeted by Daniel, who got me set up with one of their older-model PC's so I could resolve the problem. When I asked what I owed him, he said, "nothing, but I sure would appreciate a good review. We took over the store as new management a few months ago, and could use the support." To be clear, mine was not a matter requiring great technical know-how. However, Daniel was professional and courteous. While I was working on my issue, I overheard him helping a customer who was clearly not tech-savvy, and he exhibited patience and knowledge. In an era of big box stores, it's great to have a neighborhood, mom-and-pop geek shop. I would encourage people to give Daniel and Pro Help a try. Thanks, Daniel! read more

These guys are very nice! I was in town for a work meeting and forgot my laptop charger - called them and they had the cord that I needed and gave it to me for free! read more

First of all, if you'd like to read about how microsoft is suing them you can go to this web page: http://www.crn.com/news/applications-os/232901049/microsoft-sues-reseller-for-copyright-infringement.htm Second: I have never actually been to this store, but I had an unfortunate meeting with the president, Joseph Anzivino. He ran a red light and hit my car, then lied about it. The insurance company sided with him because it was "word against word" and since I was turning ( with a GREEN left arrow mind you) I was apparently more at fault. So now I have to pay because this man lied, and I was naive enough to not call the police right away. I feel a little better now that I have heard Microsoft is suing his company, I hope you completely lose your business Joseph Anzivino, you deserve it. read more

We bought a Pentium III Compaq from them for $100, complete with an installed copy of Windows 2000. It died about two months later and the owner pitched it. Not sure I can blame PC Exchange for that, though, especially given that the owner couldn't relay the symptoms. While that PC was an okay value given pricing of the time, their current prices aren't. I can't see why I should buy a three year old laptop for $400 when that's what a better-equipped new one with a fresh battery and a year-long warranty costs. It's a great place to grab cables in a pinch, though; you can pay thirty bucks for a USB cable at a bigbox store, or less than ten over there. On another note, it has a dingy warehouse look both inside and out. That shouldn't matter, though. read more

I brought the same computer in 5 times in one month. The problem was never resolved. But I did pay them about $200 in labor, and $250 in new hard drives in order for them to find the problem. later I took the computer to an amateur who resolved the problem by resetting the bios, and installing a different platform. They were not very professional as far as taking responisbility for repairs that were not effective. i was quite calm but assertive in asking them to re address the issues. On two occasions, it took two weeks for themto get back to me even though they had already handled the PC for the same issue previously. often one employee called me, to discuss the PC, but a different one would be working that day. I think they should have put this customer in priority at that point. Make note that this is with the new management who has taken over. read more

Awful service!!! I was greeted by a Hispanic sale person behind the counter, I attempted to ask several questions regarding some of the refurbish systems they carried. He seemed very impatient even before I started asking any questions. I had a feeling he wanted me out of the store. I asked if there was another person that could maybe help me, he looks at me with a dumb stare and tells me to buy something or leave. Such an awkward situation, I would not recommend.... read more

I went into pcexchange last week to get my current laptop looked at as I was having problems getting online, I was greeted by a spanish tech, who told me its not worth repairing my new laptop (only 6 months old) and he had a laptop at his house he can sell to me for $200 cash. I felt very strange with what he was offering and asked again if I can just have my laptop looked at, again he pressures to sell his laptop at his house for $160 saying he will give me $40 off, at this point I just left and googled another computer repair store... Review Update - I got an email from Jay the owner of PC exchange offering me a free repair on my laptop for the ordeal. I thank you for your offer but I must decline. Went to another computer shop on RT9 and they ran a program called winsock and resolved my issue for free in less than 1min.... and they were nice about it.... read more

I had the worst experience. They had my computer longer then I did because everytime they fixed it, it broke down within one to two days. The last time they told me I need a new mother board, after 2 days, it broke again. I couldnt deal with it anymore so I brought it to the geek squad. They told me it needed a new mother board, i explained to them that PC exchane just put that in, and then they said, "well, thats what it needs" Im off to buy a new lap top and will NOT go into pcexhange again. I have an online business and I lost a lot of money do to the fact I didnt have my computer. read more

My Macbook Pro laptop spent 3 days at Geek Squad/Best Buy in Framingham to fix a reduction in speed following an upgrade to Maverick OS. They said the memory upgrade didn't work and they'd have to try ordering other brands of memory than the PNY. I took my Macbook Pro laptop directly to PC Exchange in Saxonville. PC Exchange's technician noticed there was a screw missing in the laptop case. The technician said my 4G of memory should be plenty and figured out the real solution to my problem, Repair Permissions and Verify Disk, and now my laptop is fast again! Plus PC Exchange replaced the screw that Geek Squad lost for FREE! When I called Geek Squad to tell them about their bad call regarding my laptop's problem and the missing screw, the repair guy was completely indifferent and rude. Learn from my mistake and go to PC Exchange first! read more

i brought my lab top here cause i got a virus when i got it back the blueray and web cam didnt work and was having trouble with internet exploer they tryed to tell me that some one tryed to retore that was bull shit when i got back i found out they put trail software to fix my blue ray player when it worked before i bought stay away from these hacks 00 stars read more

We recently bought a desktop computer from the new location in the center of town. They had what we were looking for at a good price; however, 1 wk later, the computer would not boot at all. My husband brought it back to them and they claim it was due to a virus. The only software my husband downloaded was anit-virus software. Ironic I would say. Of course it is not covered under warranty and since they don't supply the restore disk you need, we have to now pay them $50 to fix it. Somehow I find it hard to believe that we have a virus. Grrrr.... read more

The hard drive on our desktop got a virus, so we took it in to the PC Exchange to be wiped. The assistant said "5 business days," but it wound up being about 3 weeks. We had to drop by in person twice before they finally got to our work order. However, when we finally did get our computer back, we found the drive virus-free and all original software properly restored, plus the tech had added a beautiful screen saver, gratis. Our tentative conclusion is that they are seriously understaffed, but when they eventually get to the work, the work is good. read more