I have been a shopper at the Micro Center store in Cambridge, MA. The customer service is friendly…read more The sales people are knowledgeable about the various products. I got my computer repaired at Micro Center. They fixed the computer without losing data on my hard drive and did a backup on another external drive. Everything went smoothly. Also, they texted when parts arrived and how much of the repair was done.

I came in for a simple, refurb iPad. I need it for a very specific use -- it doesn't need to be a…read morerecent model, I explained the scenario to the sales person. It was clear the $160 8th gen they had in stock would meet my need and then some. The associate I spoke with tried to first sell me a 2025 iPad ($450). When I pressed it wasn't needed, the 8th gen would work fine, he pushed back that I really needed a 9th gen for $250. I insisted again that the 8th gen was more than I need, he was frustrated but generated the ticket. I ended up walking out without buying the device. I bought an 8th gen, $50 cheaper, elsewhere. If I didn't know what I needed, if I didn't feel comfortable pushing back on an aggresive salesperson, I would have walked out $300 poorer and with more device than I needed. While browsing, I witnessed someone buying a laptop but before they would give them the slip they "had to introduce them" to their sales manager who came over to try and push a different, more expensive system. I used to love the place but now it feels like a sleezy car dealership. I most likely won't be back unless there's a very specific, undeniable need to go there.

I had taken my computer to Geek Squad in Fenway and was told my motherboard was shot---it would…read morecost more to fix than to buy a new computer. I happened to pass Marathon on my way to the Natick mall and figured what the hell, the computer's still in the car, might as well give it a try. Long story short, they charged me $180 bucks and now my computer is as good as new. I'm actually kind of angry at myself for going to Geek Squad in the first place; I consider myself a fairly savvy consumer, and Geek Squad's conflict of interest is glaringly obvious. If you're told your computer is beyond repair while standing in a Best Buy, chances are you're going to buy your new computer at that Best Buy---instead of being satisfied with your piddling $180 for repairs they'd rather scam you into dropping 1K on a new computer instead. Anyhoo, I'm never going to darken the door of a Geek Squad again and I suggest you follow suit; big conglomerates aren't going to treat consumers with respect until we demand it.

The only place to have your computer or laptop repaired in Metro West. Knowlagable, friendly staff,…read moregreat pricing. I have had my computers serviced there for years and would go no where else. "Thumbs Up" Benny G.

My sons computer was hanging and had some damage. David was so helpful and knowledgeable. His rate…read moreto fix the laptop was so reasonable and he did the work over a couple of days, communicating with me by phone about what needed to be done. Would highly recommend.

Dave quickly diagnosed what was wrong with my computer and very efficient in solving the problem. I…read morethink he was very reasonably priced. I would recommend him to anybody who has a hardware problem with their computer. Maurice C

I just ffound my new tech store, these guys know what there talking about…read more Maurice help me and i can't say enough about him, any issues you have they can find an answer

I've been using Apex Computer for years and the reason I keep coming back to Wicki and Morrice is…read moretheir reliability and responsiveness. Highly recommended!

I had a wonderful interaction with Mohammed earlier today - I brought in my glitchy iMac and he…read morediagnosed the issue within 4-5 minutes - sadly, the Mac hardware is failing - and he wouldn't accept any payment for this very valuable consultation. I would have spent weeks trying to decide whether this was a software or a hardware issue. I will be bringing our family's computing and technology to Mac & PC Guys going forward.

Microcenter in Cambridge quoted me $1,000+ for the repair I needed. Mohammad quoted me under 500!…read more It is well worth the 30 mins drive out of the city to have the repair done with this team instead. They were very responsive, knowledgeable and kept me up to date with progress. Support local and get your repairs done with Mac and pc guys! Thanks for all the help and saving me some money this holiday season.

I need to rely on this place more often. Went in after spending an hour at sprint looking for…read moreeither an Micro SIM card or an adapter tray. The sales rep at the phone stand said that he might be able to help me. Apparently they have a cutting device there to make micro sims nano sims. He had the outline of one such simcard in the cutter, shaved it down to fit my phone and gave it to me. PROBLEM SOLVED!!! I thought I overheard his name was Craig. So I thank you for that! It worked like a charm and I am very happy. Best Buy: You didn't get a sale out of me today, but with outstanding service like that, you've guaranteed my patronage for a long time.

Greetings, I have had a few very NEGATIVE memorable customer experiences at Best Buy Framingham…read moreStore #532 that I want to share and hope that my experience will bring about a change so that this store will remain open and will not be part of the alleged store closings that allegedly may occur at the end of 2026 when a new CEO takes over. 1. Negative Experience #1: Upon attempting a return without the box I was basically made to feel badly for this by a person who claimed to be a leader at the store. Because I did not have the box, the purported leader who was unkempt and sloppily dressed in a overworn unkempt stretched out Best Buy shirt, could have provided me with a discounted return or a store credit. This person chose to provide me with an uneducated attitude and shared with me that I could read the return policy that is allegedly purposely hidden from customers on their way exiting the store and posted on a wall. IF you stop to read it, you will get bumped into and run into by people exiting the store. Another employee suggested that I could place what they deemed as my non returnable purchased item in the general free bin at the store and others could use my product. REALLY? Sorry ladies, I am not a philanthropist or a communist. My experience is that employees appear to have NO training, NO service skills, suggest idiotic options, and are allegedly sarcastic in their demeanor when dealing with customers, which has been my experience. Strike 1 2. Negative Experience #2: Upon purchasing items on another shopping occasion at Store # 532, I was asked if I wanted to join Best Buy's loyalty program. I mentioned I thought I was already a part of the loyalty program and the cashier representative mentioned that I wasn't. I thought this strange as I received my receipts by email and was already registered. He mentioned it was a new loyalty CARD that they are giving out. As I started entering my information, the screen prompt asked for personal financial information. I asked the cashier representative "why would a loyalty card sign up prompt me to enter personal financial information?" He replied "We need this info. to sign you up". I then asked the instore representative at Best Buy Store #532. "Wait a minute, are you signing me up for a CREDIT CARD?!" he replied "YES, I thought you knew!" I replied "How would I know, you said this was a loyalty program!" CRICKETS FROM THE REPRESENTATIVE AS HE WAS ALLEDGEDLY BUSTED! I canceled the intake at that time and the representative was caught in his alleged con job. Strike 2 3. Negative Experience #3: It is unfortunate but over the past few years I have noticed a decline in the hiring practices of staff and management at this store. This store used to be a hiring magnet for local college students to work at and now I allege it is a magnet for associates whose mentality is to clock in and clock out, and allegedly provide a negative memorable customer experience to everyone that steps in Store #532. Perhaps too many relatives of current employees have been hired which brings about bad service experiences? Strike 3 With all of these NEGATIVES, and a few more that I will not mention, I will no longer shop at Best Buy Framingham Store #532. I calculated what I have spent at this store from when it first opened and it is in the thousands of dollars. No more. I do not blame the alleged uneducated associates at the store, I blame Best Buy Senior Management and Regional Managers and the CEO for allowing the brand of Best Buy to be eroded by alleged sub par store hiring practices (management and Store reps.) and a lack of ongoing service/sales training for all employees, and lack of Customer Loyalty practices. Further your return policy is so vague and inconsistent from store to store that it erodes customer loyalty. Management that does not promote practices that build the brand through customer loyalty and dedicated, educated, service/sales associates are doomed to ruin their business and become a footnote in business history white papers. BYE BYE BEST BUY!

Computers Down under knows their stuff. They were able to recover my data and did it really quickly…read moreand at a reasonable price. They are friendly and personable. Highly recommended.

Very friendly folks helped me save my laptop. They were down to earth and approachable and I was…read morehappy to support a local business that was willing to go the extra mile for me.

Been going to Alfa for many years . Owners are very pleasant and helpful. Great service and pricing…read more! Recommend highly !

The shop interior looks like what it is - a computer lab, not a retail operation, but don't be put…read moreoff. Alfa's Tan owner Nguyen and tech Huy Phan are both customer oriented - and really know their stuff. My Win10 PC needed a CPU, GPU, nVME hardware and software upgrade - they took time to answer all my questions, resolved several problems that arose, kept me in touch throughout, and completed the job gracefully and on their original estimate. Recommend them highly!

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

I've used SmartFix many times, for iPhone screen, battery, and camera replacements on various…read morefamily phones. Nisar is diligent, careful and knows what he is doing! Excellent work each time, and when something isn't quite right, he takes the time to figure it out and make sure it's perfect without extra cost. He even cleaned out my power charging port, opened a phone that got wet to dry it, and replaced a screen protector - all without additional charge. I highly recommend Nisar and SmartFix.

Had to have my desktop PC fixed, because all I got when starting it up was a blue screen. Thought…read moreit might be from a bad graphics card, but he was able to diagnose the problem quickly and recommended either replacing the motherboard or the component on the motherboard that had burned out, giving me the options and the pricing for both. He steered me to the cheaper option, and he fixed it within a few hours. I picked it up, and my computer is now working fine! Vary happy with his advice, repairs, and professionalism.

Both the fans in my computer broke two days before classes started. Best Buy Geek Squad told me to…read moreget a new computer because repairs would cost the same and take two weeks. Wang PC fixed my computer in two days for way cheaper than any other repair center would have given me. Martin is also incredibly nice, and there is a "every customer is important" vibe that other repair centers don't give. Martin also went above and beyond replacing the fans and also cleaned the inside of my keyboard (in two days) for no added charge. Needless to say they have earned a lifelong customer.