This business has relocated for unknown and unexpected reasons …read more I called in June to see if they were able to repair my Electro voice powered speaker. They said yes - Speaker brought in and 69.00 Diagnostic Fee paid - the were very efficient in determining My amplifier component was Blown -- They said I would need to pay for the replacement component up front and I authorized payment for "new amp " via credit card via textual and phone communication . I specifically told the Manager that I wanted Electrovoice OEM replacement components- They said no problem and speaker would be ready in approx 2 weeks . Segway -- 3 months later - they said delay was that they Did not have a Technician on Staff and job was on hold till they could find a replacement technician. I became somewhat suspicious when the manager kept trying to sell me on idea of getting a custom replacement speaker -- Told him , No Thank you sir-- Then he tells me That the future for investing was Cryptocurrency and they had a on site Bitcoin Vending Machine - that worked by digital payment . I told him I was Not interested and we needed to focus on the task of repairing my speaker. I had made multiple calls over the summer to check on the status . The Manager would not return my calls by text nor cellphone conversation. However, when I utilized someone else's phone with a different # , he would pick up the phone and answer promptly . I went there to see WTF was going on . He assured me that it was a labor issue . He needed more time. Long story short - he has some ? " Technician" "complete the repair" . I go to pick it up and notice that there is an aftermarket Brand Amp ... I said this was not what we agreed on . He stated when the initial tech ordered replacement OEM amp - it did not fit I said to him- that he did not order the correct Mfg OEM Why ? Because I personally called Electro voice in Greer SC and gave them the serial number and part numbers on back of matching speaker. They verified they had exact replacement and also offer a factory revamp and repair of my unit . I thought one stop connect would be a faster and effective solution I was totally Fooled by this Con artist -- I now have a speaker with incorrect bootleg part that still doesn't function properly -- I called to ask for refund and I would return the Bootleg amp . The manager has now moved the business ( He said that something unforeseen had occurred and they were in the process of relocating to Herndon). He has stood me up with more excuses beyond reasonable and professional consideration I have been more than patient - trying to give the guy a break ( that was my Mistake ) He refuses to answer my call . I would like notify the Police but this is a Civil Matter -- I would not let these people change a light bulb in my flashlight -- This Business is unethical , unprofessional and totally inept . Guess I will resume our discussions in small Claims Court -- Bottom Line : Stay Away And I do not believe Yelp and its reviews as well .

Once again I found myself at this facility while heading to New York... Decided to pick up a laptop…read morefor my uncle this time as he has been repeatedly saying he was going to get one but he wanted to be simple. I asked Nick to give me a nicely refurbished laptop with very little apps on it as to not overwhelm my 71-year-old uncle. He states he just wants to be able to send and receive emails and to do the occasional search. I told him that's all anyone does these days, lol anyway Nick was able to find me one almost immediately and threw in the charger and a case.

Brought my iPhone 12 Pro Max in for a back glass repair. It cracked almost immediately after I put…read moremy case on, and they blamed me instead of their workmanship. When I removed the broken glass myself, it came off in one piece with zero adhesive and debris in the corners -- clearly the cause of the crack, not misuse. I brought it back and asked for a proper reseal (color didn't matter to me). They installed an aftermarket glass that looked fine and held up with my case. Later the phone got rained on. Because the back glass was never properly resealed to IP68 standard, water got inside and the phone is now stuck in recovery mode -- almost certainly a fried motherboard from that leak. The Herndon manager refused to warranty it, calling it "water damage" and ignoring that their failed repair is what let the water in. I then took it to the Myrtle Beach location to try drying it out -- they cracked my screen and said Herndon would coordinate a replacement. That never happened either. Two locations, two failed repairs, zero resolution.

I had brought in my Xbox Elite controller after one of the buttons had become faulty. Brandon did…read moreseveral diagnostic tests to figure out what had been causing my issue and was able to do repairs to restore its functionality! Additionally, the store also offers free warranty on its repairs in case the problem were to resurface down the road. Great customer service and somewhere I will go in the future for electronics diagnostics and repairs!

We highly recommend Paul from PWS Electronics after he solved several issues with our Sony TV,…read morewhich had (gasp) suddenly and unexpectedly stopped working. He immediately responded to our inquiry and led us remotely through the steps needed to get our TV back up and running like new. His expertise and commitment to customer satisfaction makes him a very easy 5-star recommendation. Thank you Paul!

Honest and doesn't mess around. Provides up front advice without running up service chargesread more

Kudos to uBreakiFix in Fairfax. Wife's 5 month old Samsung S21+ screen wouldn't turn on…read more Fearing the worse especially during an extra long holiday weekend, I called uBreakiFix on Saturday evening and they were able to fit us in Sunday afternoon. Dropped off the phone about 1pm and by 4pm it was back working 100%. Didn't cost a us anything since it was under warranty. Appreciate how easy they made it and how quickly they got the phone working again.

visited the store and was told that they could not fix my phone under warranty due to couple of…read morevery minor dimples on the flex glass that comes installed from factory. this dimples are at the very top corner of the screen which they found after looking with zoomed camera under a light. they will not honor any factory warranty by samsung giving you a BS reasons not to cover it so they can make more money. such as getting money from the extended warranty if you have any plus the deductible. after having the phone for 11 months, who doesn't have minor scratches or couple of dings on their phones. they will not honor factory warranty unless it's in prestine condition like just out of box. they are getting away with it since they are the only authorized repair facility to samsung. don't get your hopes up on getting your phone fixed under factory warranty because they'll find a way to deny you

Fast and great prices, other guy down the street wanted more and could not fix in the evenings.read more

A true measure of a business is how they handle things when things go wrong…read more I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

Extremely rude and unprofessional. Tried to figure out if he would be able to repair my NAD…read moreintegrated stereo amplifier. While I was telling him what was wrong with the amp, he interrupted me after every single sentence. Then he went on a diatribe, telling me his "diagnostics" charge was so high in order to weed out idiots like myself. That my amp was crap because it was "too old" (10 years). That I was an idiot for buying it second hand and that he hates people like that. That he's too busy, doesn't need any new business and should've not even picked up the phone. Well, I sure hope he doesn't and I'll take mine somewhere else.

i break my phone often and I will exclusively be coming here. I broke my screen late night and he…read morewas able to fit me in a quick appointment right at close. not Only did he fix it extremely fast but it came out better than previous screen replacements. Thank you again for the late night fix !

super quick and accessible. Very friendly service David really knows how to get the job done when…read moreyou need him.