THE ONLY PLACE you need to go! I went to so many different…read moreplaces before finding Cell Phone Specialists and none of them were able to figure out why my phone was not turning on. Cell Phone specialist was able to figure out right away what the issue was and I was able to retrieve the data. We all know how much data is sensitive and precious especially when we think about all our family pictures. Don't waste your time going to other places, and start heading there! I truly recommend Cell Phone Specialist.

Very quick repair and high quality parts used. Friendly, and easy to work with. Thank you!read more

Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

One of the BEST customer service experiences I've had in forever! Was in the store April 14 around…read morenoon. Wish I had gotten the name of the guy that helped me because he deserves a shout out. I brought my iPad in to see if it could be fixed (it couldn't) after my little girl had dropped it. He was so knowledgeable & friendly! I hope we don't break anything else but I know we will lol! At least now I know where to bring them.

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!

I had brought in my Xbox Elite controller after one of the buttons had become faulty. Brandon did…read moreseveral diagnostic tests to figure out what had been causing my issue and was able to do repairs to restore its functionality! Additionally, the store also offers free warranty on its repairs in case the problem were to resurface down the road. Great customer service and somewhere I will go in the future for electronics diagnostics and repairs!

I Needed Some Of My Electronics To Be Recycled. I Called And They Said They Could Recycle. I Came…read moreAnd Dropped Off Six-Seven Phones And Two iPad Tablet Computers. The Gentleman, Brandon, Was Happy To Take Them. Good, Quality Service. Their Other Services May, Or May Not, Be A Good Value........ Can't Speak To Them.

This business has relocated for unknown and unexpected reasons …read more I called in June to see if they were able to repair my Electro voice powered speaker. They said yes - Speaker brought in and 69.00 Diagnostic Fee paid - the were very efficient in determining My amplifier component was Blown -- They said I would need to pay for the replacement component up front and I authorized payment for "new amp " via credit card via textual and phone communication . I specifically told the Manager that I wanted Electrovoice OEM replacement components- They said no problem and speaker would be ready in approx 2 weeks . Segway -- 3 months later - they said delay was that they Did not have a Technician on Staff and job was on hold till they could find a replacement technician. I became somewhat suspicious when the manager kept trying to sell me on idea of getting a custom replacement speaker -- Told him , No Thank you sir-- Then he tells me That the future for investing was Cryptocurrency and they had a on site Bitcoin Vending Machine - that worked by digital payment . I told him I was Not interested and we needed to focus on the task of repairing my speaker. I had made multiple calls over the summer to check on the status . The Manager would not return my calls by text nor cellphone conversation. However, when I utilized someone else's phone with a different # , he would pick up the phone and answer promptly . I went there to see WTF was going on . He assured me that it was a labor issue . He needed more time. Long story short - he has some ? " Technician" "complete the repair" . I go to pick it up and notice that there is an aftermarket Brand Amp ... I said this was not what we agreed on . He stated when the initial tech ordered replacement OEM amp - it did not fit I said to him- that he did not order the correct Mfg OEM Why ? Because I personally called Electro voice in Greer SC and gave them the serial number and part numbers on back of matching speaker. They verified they had exact replacement and also offer a factory revamp and repair of my unit . I thought one stop connect would be a faster and effective solution I was totally Fooled by this Con artist -- I now have a speaker with incorrect bootleg part that still doesn't function properly -- I called to ask for refund and I would return the Bootleg amp . The manager has now moved the business ( He said that something unforeseen had occurred and they were in the process of relocating to Herndon). He has stood me up with more excuses beyond reasonable and professional consideration I have been more than patient - trying to give the guy a break ( that was my Mistake ) He refuses to answer my call . I would like notify the Police but this is a Civil Matter -- I would not let these people change a light bulb in my flashlight -- This Business is unethical , unprofessional and totally inept . Guess I will resume our discussions in small Claims Court -- Bottom Line : Stay Away And I do not believe Yelp and its reviews as well .

Great price and service! Fixed my cracked iPhone screen in just 20 minutes. Highly recommend.read more

Simply amazing! They were fast and proficient and I am very happy that my insurance company chose…read morethis company to repair my phone. Thank you!

A big shout out to CPR in Manassas Va 20111 for the good job Muhammad and Mijhail did on my iPhone…read more15 on Saturday morning 3/26/2025 at 10:00am. They were courteous and provide accurate time to pickup my repaired phone. Thank you!

Purchased a case on 06/16 which was delivered on 06/18. Product did not provide the protection I…read morewanted so I was not satisfied with performance of the case. Brought it back to store with receipt 8 days after delivery of the product and I was denied an exchange. The return poly states "If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair." Asked to speak to manager but he was unavailable. I was told he would reach back to me but is now a week later and I have not heard back from the manager or any associate. I would not recommend buying anything from them as they don't honor their policies. Update: The manager contacted me and explained that when the case was ordered from the other location the sale was considered a "final sale" and since this was not explained to me at the moment of purchase he gave me the option to go into the Sterling location and do an exchange of equal value. I appreciate that, although late, the business did come through for us.

David at T-Mobile in the Dulles Town Center worked with me to transfer all my data from my old…read morephone to my new one. He was very patience and helpful explaining how my new one worked. Thank you David!

My old Wii is having some issues and my sibling found this store for me to check out. I drove from…read morethe city to get it diagnosed and the repair guy wouldn't even look at it which was super frustrating. He recommended other repair stores but why have a support area if you won't even bother trying to diagnose an issue much less fix it? No pricing on any packaging was also weird but they do have a website that's mostly usable. Cashiers can also check prices and stock for you. I ended up buying a few games just so I didn't go out there for nothing but was pretty disappointed based on the services offered on the website. The selection of games is really solid but I don't recommend them for tech support.

I remember when this was a smaller shop closer to Annandale and I was glad to discover this small…read morebusiness has grown up into this big space! We came here to get our Switch's charging port repaired. They were super friendly and much more affordable than other bigger franchises doing repairs in the area. There is a shortage of repair techs in the area, we were quoted a month for the repair which was the same as the other shops. Regardless, our repair was completed and at least 30% cheaper than the competitors. The shop is huge and had so much fun merch, my sons and husband were loving exploring their huge selection of games, while I was checking out their kawaii hello kitty plushies and caps. A little bit out of the way, but definitely worth the trip to support this local business!