If I could give negative 10 stars, I would. Cabinets were delivered 3 weeks late, and in the original shipment, multiple drawers had broken faces, kick plates were not included at all, colors of cabinets vs. fillers were mismatched, etc. The most sloppy work and delivery I have ever seen. PCS "Professional" Cabinets has absolutely no care in the world to deliver their product in a timely (or correct) fashion. They were supposed to release our cabinets for delivery on June 20, but instead they puttered around for 3 weeks until finally, they decided it was OK to release our cabinets on July 12 for delivery. It took them 21 days to find a driver (???) to drive our cabinets half a day's drive to us in Phoenix. What a joke. The quality of the cabinets is shoddy, our installer was shocked at how many misalignment issues there were on BRAND NEW cabinets.... I could go on and on. They should not be in business. We spent more than $8k on these cabinets and for all our troubles they passed on a paltry $300 discount onto our wholesaler in Phoenix. read more

PCS Professional Cabinet Solutions - a picture of a piece of wood being installed - General Contractors Near Me - Mira Loma, California

The communication is lacking between client and representative. The approved design for the project was not what was shipped out. Being behind schedule makes this a very frustrating experience. read more

Our cabinet was made by PCS and it looks like Ikea had a better choices. And my cabinet package is even an upgrade. A Shaker in a particle board. What scam! read more

I'd like to contradict the reviewer who claims that the one cannot buy these products through Home Depot. I've been in contact with the warranty department at PCS (formerly RSI) about replacing a single defective door for a cabinet and it's taken MONTHS of back and forth emails (three or four from me for every reply from them), including a warranty repair person coming to my home to inspect the cabinet. It would have been cheaper for them to just replace it at this point. But I digress. The fact is that while they sell through kitchen and bath showrooms, and directly to builders like KB, they also sell the exact same products in Home Depot directly to consumers (with a longer warranty than the ones sold through builders, who offer their own warranty, I've learned). My issue involves delamination along the side of one cabinet door - in an area that even the warranty tech admitted was very odd. Now I'm trying to get a third party dealer to acquire the door for me, which I'm going to have to pay for because of the stonewalling from this company. If you're considering buying cabinets - I would absolutely recommend using ANYONE else. Their quality speaks for itself, and their customer service speaks not at all. read more

PCS Professional Cabinet Solutions - Delamination along the side of a cabinet door, well above the threshold for heat-related damage. - General Contractors Near Me - Mira Loma, California

The majority of these reviews are for a different subsidiary of PCS--PCS Professional Cabinet Solutions is a home remodeling brand of cabinetry that you can only purchase through a kitchen and bath dealer--NOT through a home builder, or Home Depot. Are they perfect? No. They aren't--check out KraftMaids reviews online--they aren't either. 99% of any issues that a customer has (even these written below) are installation errors and not cabinet based errors. We have been selling the product for a year, and I haven't had any major issues with the cabinetry. I'm not from PCS, RSI, or any of their companies, I just selected them as a brand to sell in my showroom. They are not the most expensive line, and I don't sell the product for what it isn't. It is a budget friendly line, that has a nice selection. If you want top quality, you're going to have to pay top dollar. read more

The fit and finish is the worst! I have drawer that rub cabinet doors that can't be adjusted any farther. I also have a warped door and can't get ahold of anybody to get it replaced. For those of you that live in the Phoenix area stay away from Six Points cabinetry. They ordered a wrong cabinet that delayed the completion of my kitchen for five weeks. We had to use the bathroom as a kitchen until the correct one was delivered. Order four refrigerated side panels when I only needed one. Said I didn't pay for them but refuses to give me a invoice. Plus much, much more! read more

I moved into a townhouse 6/2015 where RSI was used as the installer for my cabinets. Since then I have been in contact with RSI to replace to 2 janky cabinet pieces that were damaged in the corners and didn't even have a handle installed. It was a clear poor piece of craftsmanship when I had moved in. I have been following up consistently since June to get updates on replacement. They have an incredulously incompetent customer service team that clearly does not document any correspondence or keep any record of their clients. Finally in October, they decided to have the parts ready and made an appointment in November to get it installed. I gave a 4-hour window of availability which was confirmed for the installer to come, and not only did no one come but I did not get any updates until I called directly. Their coordinator was not apologetic at all and asked for my phone number again which clearly meant she did not have record of it despite having a confirmed appointment that day. If you have a choice, I would advise you to not use their services at all. I cannot believe the lack of customer service/professionalism this company represents. read more

Cabinets came with our new home. Drawers are not full drawers things fall out the back unless they are all in containers. Drawer faces come off easily even after the builder came and tightened. You cannot order replacement or additional shelves from PCS and they do not list any of their partners where you can order. Quality is terrible!!! read more

I wish I could give this company a negative 5 review. This company has NO IDEA what true customer service is. We ordered cabinets in February, we received them in March. Out of the order 12 cabinets were damaged. The PCS replaced them but these also came in damaged. It is now July and we still do not have a working kitchen. When I phoned the PCS I was told to NEVER call them again as it was not their problem. I asked for some type of compensation and out of a $10,000.00 kitchen they offered me $300.00 back. To make matters worse they claimed that since they replaced them (with more damaged cabinets) it wasn't a big deal. This company makes you feel as though your job isn't worth their time. Basically we were told that if it wasn't for us installing our own cabinets that things we saw could have been covered up. Uh hello, when I pay for brand new products I expect them to be brand new. My best recommendation would be for you to steer clear of this company and all their products unless you want to have Perfectly Crappy Stuff and crappy customer service. They don't stand behind their product nor do they respect you as a customer! read more

Updated to add: I was contacted by a Kelly M whose label was "owner" and in that message she stated she would like to know my lot, community, and builder so she could find what happened in my situation. She also apologized. I sent that info and asked if she could clarify exactly who she was...it has now been 11 days and NO RESPONSE!! This place is a JOKE! Like the others who have reviewed this so-called "company" my husband and I are completely disgusted with the work AND the customer service this organization offers. During the process of having our dream home built, we opted to upgrade our cabinetry in order to boost the overall resale value down the road (should we choose to sale) and to go along with the other upgrades in the home. Unbeknownst to us, RSI is the company contracted with our builder. Fast forward to day and here we are, 3 months after we have moved in and STILL waiting for work to be completed! The lack of customer service is a complete joke. NO ONE returns calls, the service team turn-over is so high it will make your head spin, and when you do manage to get ahold of a customer rep on the phone, they are less than helpful and rude (I'm talking to YOU, Suzy!) Beware if RSI is contracted to do your cabinets. Avoid at all costs and if you HAVE to use them, go with standard everything and upgrade at a later time. Yes, it will cost you more, but it will be better quality. We are learning the hard way, but we are having it all ripped out and redone. Lesson learned. read more

Biggest P.O.S. cabinets I have ever seen in my life!!! DO NOT BUY A HOME WITH THESE CABINETS!! If you are set on the home, UPGRADE AWAY FROM RSI CABINETS!! On second thought, if your builder is offering these cabinets, stay away from the builder. It's an indication that the rest of your home will be built by the cheapest possible P.O.S. subcontractors out there. read more

Worst service, do not waste your money and Time. Shop somewhere else. It take (3) months to perform warranty exchange.... bad bad service ... read more

Their installed products look great but don't last. After about a year, the drawers don't roll well anymore and the rails disconnect from the sides. I had to jimmy a couple of home fixes by adding additional screws on my own. Recently, the front of a drawer fell off. The metal connectors to the drawer broke apart. I tried to unscrew it but the screws stripped immediately. Home Depot doesn't carry the parts and told me to contact the manufacturer who I found out was RSI. They don't care to respond to messages. I have now left 5 messages over 3 weeks with no response. I'm happy to pay for the repair, but they seem to want nothing to do with fixing their past installs. Buyer Beware!!!!! read more

Got their cabinets in a new home. Even paid 4K for upgraded thermofoil (black and white Tsuki). The look is horrible - thermofoil is not properly aligned so you can see particle board through the edges! Bunch of doors are falling apart after 2 years. read more

I wouldn't even give it a one star, This company SHOULD remove the word "Professional" from their name, they don't know how to operate. I purchased a Lennar home almost 9 months ago and trying to get our cabinets fixed has been a nightmare as Lennar uses PCS for the repairs. I have had them come out 4 times and all 4 times the replacement pieces have been damaged and it takes 2 months to get a new pieces. I was told they are ordered from China or out of the country. You would think they order more than one piece at a time. You would think they would open and inspect the replacement piece before arriving at your home only to tell you they can't repair your cabinet because the replacement piece is also damaged. Mind you we have had to take off work all these days to sit and wait during a window of time for someone to show up only to have to reschedule for them to come back out. This last time the dingbat woman who answered the phone said she couldn't give the name of the owner, I would have to talk only to the supervisor "Terry Peppi"... I wasn't allowed the owners name or contact info. How stupid is this person, like we can't obtain owner info from all public places and the BBB. If at all possible I would stay as far away from having to use these people. I am forced to used these people and about to go to small claims for my time for every time we had to wait and get nothing accomplished, my time isn't free and have lost money on time taken off from work. BEWARE!!!! They are idiots!! read more

I have a Pulte Home which has RSI cabinets, cannot begin to tell you how bad they are a 2 year old could install them better and they are crap to start with. Don't buy any home with them installed you will be sorry. read more

Like many of the others, I can not get this company to call me back. I bought my home 9 years ago and the brackets that hold the drawer faces started breaking in less than 3 months. I called several times and eventually talked to some one and they eventually sent out replacement brackets. Less than a year later I burned through all of those brackets and had to call for more. Again, after several attempts, I finally got a real person and they sent more brackets. I have looked, but I can not buy the brackets from anywhere but them. Now I have to replace all of the brackets and I can not get anyone on the phone to talk to about these brackets. They do not hold up to the strain of daily use. They are a cheap molded metal that breaks apart in your hand. read more

I have been installing cabinets here in Las Vegas for the past 24 years and I can honestly say that I have never seen such poor quality! I'm not trying to ruin RSI, clearly they are too big of a company for my simple words to effect them, I'm merely trying to protect the normal consumer, the regular homeowner who works hard for their money. I can go on and on with all of the problems I have seen with the company, I could load days of photo's but really. If you read any of the other post before me, all of those things have been done already. So I will only say this. Please do your research before you buy these cabinets. I know their prices are good but that is for a reason. There is no QA, the stains are just horrible. And don't ever think about getting their painted cabinets. What a joke! Remember the old saying, where there is smoke, there is fire............. read more

With 25 yrs of new home building and multifamily experience, RSI PCS is the absolute worst cabinet manufacturer I have ever dealt with. From the cumbersome ordering process, misleading freight charges, missed delivery dates, incorrect cabinet boxes and horrific customer service...they are horrific. And this was to be for a long term 6 figure Project. I would stay as far away from them as possible. read more

Probably the worst experience I have ever had with a trade after purchasing a new home. Purchased a home from Brookfield Residential and it appears they use this company for their cabinets - at least for the development I'm in. I will not go into every detail of what occurred, needless to say that the quality is expected (at least for what I purchased), however, the customer service and the people that come out to make the adjustments are bottom of the barrel with zero focus on customer service. The man that came here (whose name I still have yet to get) accused me of causing all of the damage he was there to repair. Nevermind that all of this damage had been recorded on the Brookfield Service Request portal several months ago. After quite a few exchanges of not so nice words, he was asked to leave, then laughed. I will deal with what I have. I will NOT accept disrespectfulness in my own home. I paid quite a bit for what I received. I never knew that paying for a product also mean't paying to be mistreated. STAY CLEAR FROM THIS COMPANY!!!! read more

These folks are NOT customer focused. I'm looking to find one of their dealers to have some cabinets replaced. I have left several messages, they don't call back, I have left messages on their "Contact Us Forum" and they don't respond. It they are this bad with potential customers, I can't imagine what actually doing business with them would be like. read more

We paid for real White maple cabinets as an upgrade to our brand new KB HOME in Rancho Cucamonga, CA...The only part of the cabinets that are maple are the doors and they were filled with rough patches, scratches & smudge marks. The drawers do not line up, rub when closing, have gaps and are absolutely the cheapest looking cabinetry I've ever seen...we've had the company out several times and they just replace one bad piece for another. I am sitting here waiting for yet another attempt to get some of the flaws resolved as a technician is supposed to be here between 12:00 & 4:00 p.m. The hours upon hours my husband and I have spent waiting on them to arrive has cost us time & money. Since moving into this very expensive home, it has been one issue after another and I have to hold RSI responsible along with KB HOMES for using this company who clearly has substandard material & workmanship. Shame on both RSI & KB HOMES!!! read more