My wife came here for a thoracic mri…read more The process of getting the mri done was smooth and hassel free, but the real issues came aftwards. She came here becase she has severe back pain, and the doctor wanted to see what was going on. Scolosis is a known issue of hers, but they wanted to see what else was going on. The report came to the docs office several days later, and to the docs surprise, the report said everything looked normal; no scolosis, no bulges, nothing. The doc asked that we get the films so she can review. My wife goes to the imaging place, and has to argue to get a copy of the films. Films go to doc, doc sees scolosis, herniations, disc degenerations etc. My wife calls the imaging place to just let them know what happened, and the owner was arguing with her and getting defensive. He barely let her get a word in, even though all she wanted to do was let them know about the error in the report. I got on the phone with him, raised my voice a little, and told him to get new radiologists. the location was very convenient, but not worth all the other issues we encountered.

My experience with Richmond Imaging has been summarily unsatisfactory. With the plethora of…read moreavailable service providers in the healthcare industry today I would advise that you seek treatment elsewhere. After initially scheduling an appointment I was contacted by the office manager. She informed me that I would be required to pay a few hundred dollars up front in cash for my MRI (knee). Since I am fully insured I was surprised to hear this and asked the office manager to explain why this was necessary. She didn't explain the reasoning behind my supposedly required payment but made sure to make it sound as if I was somehow better off paying this money up front as opposed to having the procedure billed through my insurance. She even indicated that she had spoken to a healthcare rep from my plan on my behalf and learned that I had not yet fulfilled my deductible. At that moment I simply agreed to her proposal and made an immediate call to my healthcare provider. They assured me that I would simply be responsible for 20% of the procedure as billed since I had already met my deductible and indicated that I should under no circumstances be paying up front for ANY procedure. On the day of my appointment the office was late opening by approximately 15 minutes (I had the first available appointment of the day). After informing the staff at the front desk that no up front payment was forthcoming and filling out the necessary paperwork I was seen shortly thereafter. The technician was pleasant and competent. No problems there. The amount I was eventually billed by my insurance provider was less than half the amount the office manager originally proposed that I pay them.

I have been going here for about 2 years. Chest Xray, Knee MRI , Bladder MRI Including Prostate and…read moreUreters, and Foot Xray. The techs are great, the office is well run but personable and the staff is excellent.

My ultrasound report said I had a nodule that was 3 cm. On the next page, it said the nodule was 3…read moremm. BIG MISTAKE. Even with your addendum, I don't trust you.

very efficient, very nice and easy to understand..easy to work with..i highly recommentread more

Very RUDE front desk stuff! When i asked for supervisor simply hang up on me. Very disappointed.read more

Being that I'm claustrophobic, I need to use an open MRI as I've been here at least three or four…read moretimes to have an MRI performed.. They are always polite and run on time. Highly recommend.

I'm was an absolute dream experience! I'm short so naturally claustrophobic because I can't see…read moreout of the regular machine. I had a neck mri with and without contrast. The technician was fabulous. Explained everything. She was super calming as well. Loved the Dr who administered the contrast. The temperature was perfect. I watched a hour of my favorite shows. It went by so quickly. I wish I knew about this place years ago. Well done!

I took a family member here for a mammogram and bone density test recently. Both technicians for…read morethe two different tests were very friendly and made the experience as pleasant as it could be. The office was clean, and the checkin process was pretty straightforward. This was a good visit, and we would return if further tests are needed in the future.

Staten Island care is acceptable at Regional Radiology but do not expect same as NYU Manhattan…read morefacilities affiliated with Perlmutter Cancer Center mammography ultrasound, or bone density equipment and technical and physician staff to be same as Manhattan facilities located at Langone etc.. My experience in Manhattan facilities as far as appointment wait times were on time but at Regional Radiology the wait times before and after imaging for checking are long. The main reason I use the SI facilities is because it is convenience for travel and in Staten Island. Also Dr.'s in Staten Island Regional Radiology in my experience, mammography, breast ultrasound, are not physically present at the facility at the time of the appointment because they read the images from home via medical approved internet. I had asked to speak with the manager and asked why I was not able to speak to or seen by the radiologist since at the at the nyc city facilities I was, to go over any questions and to look physically at me for any lumps etc of concern. At Regional Radiology, my opinion and experience only, the technologist contacts the radiologist physician and describes concerns etc. to the radiologist reading the images, and one time I was connected to the radiologist on the computer and on the phone. Not the same as an in person exam. I was told by the staff manager that in the future, before making an appointment, to ask if and when there will be a radiologist on sight for the day of your appointment, as mentioned most are working from home. Regional Radiology facilities throughout SI have been affiliated with NYU for some time now, and acceptable by some of my NYU Manhattan doctors depending on imaging needed, some physicians in Manhattan prefer NYU Langone, Perlmutter Radiology, or imaging facility at the Orthopedic center on E38 th Street. My Manhattan Dr.'s, some will accept REGIONAL RADIOLOGY, so I opine only in my experience and health situation. The physicians I use will also let me know which facility they would prefer. Please know this has been my experience only and Regional Radiology in my opinion has improved since they have been affiliated with NYU, but again, in my opinion they still need to be more on board in their practices with the facilities in Manhattan.

Facility was clean and modern. Staff was welcoming. respectful and considerate.They answered all…read morequestions. The mammo procedure itself was more effficient, since their modern equipment moved to take several imsges. Avoiding adjusting and readjusting to capture accururate pictures. I had an area of concern. Doctor and staff explained everything in detail and a sonogram was performed immediately, avoiding the need to wait and schedule another visit . Very professional and caring. Fortunately, it was determined that it was not an issue to be concerned about. But the staff was very thorough in evaluation and diagnosis. Good experience all around

I called for assistance, was transferred several times the last representative was really rude! And…read morehung up on me. I never experienced anything like this. Very dissapointed. I also tried calling back & they refuse to answer my call.

In the past three years, I've had enough scans at Optum Radiology (previously ProHealth Medical…read moreImaging) to glow in the dark. Why I've never rated this fine establishment is beyond me (maybe I left my brain in the machine?). Entering the waiting room, it's always clean, smelling a bit 'crisp' with a hint of Clorox disinfectant; Aaahhh... Just the way I like it! The front desk had two lovely young ladies willing to check me in and hand me the necessary paperwork I needed to fill out prior to my tests. I sat down to complete my scribblings, signed my life away, and handed my papers over again. I was greeted by their radiology tech, Ken. Ken was a doll! He did a visual scan of my person, in search of metal (eg: jewelery, watches, perhaps an under wire bra, etc.), while explaining what I was in for. Ken showed me to a locker to place my things securely and discreetly, and then escorted me to the MRI room. The MRI was of my cervical, thoracic and lumbar spine - all three in one shot; Two hours in the MRI tube. Fun fun fun! Ken did a great job making sure I was as comfortable as I could possibly be. He gave me a wedge to place under my knees and a blanket to cover me, up to my shoulders. It was like being 'tucked in' for a very noisy nap. In between each section of my back being scanned, Ken used the intercom to check on me and make sure I was still doing well and didn't need a break. When the test was finally completed, Ken helped me off the plank and gave me an estimate of when results would be in. Incredibly friendly, compassionate and helpful staff. Five-stars, no question.

I have been going to this facility 9920 4th Avenue for many years. Great techs and professional…read morestaff. Something has gone wrong. I had a mamo and sonogram appt for Monday 8/31/2026 for 8:00 am. Got there and signed in. At 7:50 I was told the tech called in sick. I rescheduled for today 9/14/2026. I arrived at 7:30 filled out the paperwork and paid the copay. At 7:45 I was told the tech called in sick again. Twice in 2 weeks. Something is not right.

Very professional people working here. Very top…read more quality care. The office experience is very professional and. high standard

I had an appointment on Tuesday, January 23rd 2024 at 11am. I needed a bilateral ultrasound on the…read moreback of my legs, because my hamstrings have been irritating me for a while; more like years! I CANNOT squat, run for 15 seconds, or even walk without aggravating them. Everything was fine until the technician called me in. She wasn't friendly to begin with. She introduced herself with her back towards me as I was getting ready, and she had a mask on. It made it hard to catch her name. Once she turned around she began giving me the 3rd degree on why I was there in the first place. I'd explained to her what's been going on, as though she's the doctor. I can already tell that she was annoyed with me already, by her body language and tone of voice. She then questioned me whether or not if I've had anything done prior, such as an xray, mri, etc. I said no, and I then proceeded to tell her if she has any questions that she should consult my doctor and not me. She then proceeds to tell me that she shouldn't have to and that I should be answering the questions. The technician should've called my pcp with any concerns regarding other test. I'M NOT A DOCTOR! She finally begins the testing. Once she was done she excused herself out of the room before telling me she was done. I was still lying there, which was NOT a problem. *THIS IS ONLY AN ASSUMPTION *: she most likely needed to either bitch and vent to the staff that I wasted her time because she found nothing! She comes back in and tells me that I'm all done. She created that tension in the room for me to assume the worst of her. ***I WOULD GREATLY APPRECIATE IT IFTHE TECHNICIANS WOULD DO THEIR JOB AND BE QUIET!*** I'm NOT there for any judgment, especially if I have a referral. Even if I didn't, still be quiet if you're just a rude person in general! The receptionists were very nice, but even they were questioning me about my bilateral issues. I'm guessing my technician was making them uncomfortable that the felt obligated to question me, as though I'm some sort of hypochondriac.

Being that this was my first gynecologist visit I made sure to do intense research to find the…read moreperfect place for me to go to. At first I did not have a great impression of this place since I called around 10 times over a course of a few days to talk to someone to make an appointment. I kept getting the same response which was to call them at a later time since they are super busy. I even emailed them and they never responded. Despite how hard it was to communicate with them I have to say that the experience I had with them made me forget about how bad I thought it was in the first place. As someone that is very nervous about every doctor visit, I was extremely impressed by how comfortable I felt throughout the whole process. Nurse Amanda Nelson answered all of my questions and walked me through the whole process. Even the staff members at the front desk and the lady that took down all my health information and blood test was super friendly and welcoming. After this visit, I called majority of my friends and told them that this is the place they should go to to get their annual checkup. I will not be going anywhere else!

Let me tell you, this doctor not only has disgusting bedside manners, but my experience with her…read moreand another physician she referred me to was an absolute nightmare. Back in 2024, I was 28 years old, married, and pregnant with my first child. During my appointment, she asked whether the pregnancy was planned. I told her, "We weren't planning or preventing it." Her response was: "Well, that's what happens when you have unprotected sex." Excuse me? I was a 28-year-old married woman sitting in a doctor's office, not a 12-year-old who needed to be lectured about how pregnancy happens. The comment was completely unnecessary, inappropriate, and incredibly condescending. What happened afterward was even more disturbing. I had no reason at the age of 28 to be seeing a high-risk specialist, yet she began having me see another physician she referred me to. Between the two practices, I was being seen frequently and having repeated ultrasounds. Despite all of that monitoring, neither physician identified my cervical insufficiency. I ultimately lost my daughter at 20 weeks. That is something I will never forgive them for. When you put your trust in medical professionals during a pregnancy, you expect them to take your care seriously, listen to you, recognize warning signs, and provide competent medical care. Instead, I was left with the devastating realization that a condition that should have been considered and evaluated was missed despite frequent appointments and ultrasounds. I cannot speak to anyone else's experience, but I can speak to mine: I left this experience feeling that my care was treated more like a business transaction than the care of an actual human being and her baby. I would never recommend this doctor based on what happened to me. Losing my daughter is something I will carry for the rest of my life, and I will never forget the doctors who were responsible for overseeing that pregnancy. Also, she looks nothing like her photo. I went in thinking I was picking a middle aged Muslim woman who would be able to offer me the best of care, but boy, was I wrong ! They also love having multiple people in the room with you. I don't recall being asked if I was okay with being put on display in front of these students every time. So humiliating.