This was my first time in visiting. It was magical! Eva was…read moremy technician and I booked for the 90 minute massage. She had me on a journey the whole time. Such detail and professionalism, not only did I feel comfortable, I felt special! I have used the big chain companies before and always felt clinical going in there absolutely not here. Eva put so much love into what she does. I will be coming here on a regular basis to maintain. The atmosphere is a vibe in itself and I'm so grateful I found this wonderful spa! Thank you so much Eva!

This is a no frills business in a strip center that does massage and facials. It has a nice waiting…read moreroom and was clean. There was no paperwork, no green tea, lemon water, or products for sale. Judy took me right in and did a great job of working on my problem areas. I requested deep tissue. I'm a quilter so my shoulders & neck were very, very tight. Not when I left. She did an excellent job, probably one of the top 10 I've had including at several spas in Europe, Canada and Japan. She used several different techniques and periodically checked with me regarding pressure etc. They don't play music, which was fine with me. There was no upselling. The price was very fair, and I will definitely book in with her again. Based on my massage experience, I'd like to try on of their facials as well. They also have a loyalty program.

I recently visited Mr Clinton with lower back pain from recent surgery and after addressing all my…read moreproblem areas he got right to work. He explains everything before during and after. He focused on my most painful area and after the session I felt like a new woman!! He also gave me some tips to try at home to help in between sessions. I'm glad I found him I will be returning for another session Thank you

From the owner: At Healing Hands Day Spa Richmond you are able to receive a multitude of varying massages…read more Including Swedish, Therapeutic, Sports, Prenatal, Reflexology and many more! Come in for some true therapeutic work.

Went by there today, you must let her know if you'd like a soft massage or a very firm one. Very…read moregood massage. My shoulders and back were feeling much better after I left.

I had my first massage with Brandi yesterday and it was truly amazing. I've never experienced…read moreanything like it. She is beyond talented in what she does. The atmosphere was very warm, peaceful and inviting. I highly recommend Brandi and will be returning.

Brandi is amazing. I've had massages all over the world and she's truly top notch. Love her place…read moreand her. Always leave feeling great.

Massage was ok. I had an hour massage. She spent 55 mins on my back, which felt rushed. She spent 5…read moremins on the front. I did not feel relaxed. It felt rushed. Visiting from Texas. I personally would not return.

I was in the area for a meeting and had 2 hours to spare so I decided to come here- opted for the 1…read morehour deep tissue & 1 hour foot massage. Altho the massages were decent and my therapist does have "good hands" & was very gentle, maybe a little too gentle, there were many cons that made my experience unenjoyable. Nobody speaks any English- everything I said or asked, my therapist didn't understand, she just smiles & says "ok" and during the 2 hours in the room, she went in & out a lot. Not to mention, she shorted me about 10 mins- apparently, the time starts after you pay, not when the massage starts & they don't use a timer. Prices are on the higher side & there's a $3 fee if you're paying with a credit card. What's really annoying was the receptionist lady kept talking loudly on the phone nonstop, like can I relax & enjoy my massage in peace?! Def not coming back again :x

I have used this company before and was happy with my service, however, this time I purchased a…read morespecial that they were running. I am sorry to say the customer service has been downhill. I attempt to make an appointment online and ran into a problem so I contacted the company via email. I can say that is start off good they responded back within about 2 hours of my email on 9/25th, including clarification and an offer for an appointment on the day I was looking at. The problem started however when the time offer conflicted with another appointment I had so I countered with a different time. As of today 10/2, I have emailed TWICE, and call THREE times and no one has responded to my email or voicemails. Please be aware the response time leaves a lot to be desired. I still have a certificate that I have not used and am having to make a number of calls and emails to collect services.

Dear Serenity Richmond/Mechanicsville. You have not responded to the several contact attempts made…read moreby The Better Business Bureau. You have not responded to the 7 voicemails, 4 website emails, and 2 Facebook PM's that I've sent over the last year and a half in an effort to contact you to make an appointment. In effect, the BBB will be adding this communication issue to their public records. Additionally, I will be writing a Google review as well as posting here and elsewhere to warn others in our community about your dishonest business practices. You have taken $104.25 from our family and have refused services over the last year and a half of trying to get in contact with you to make an appointment. Thus, you have stolen our money. My husband saved up and gave me this gift certificate for my birthday. It was a special gift from him. You should be ashamed.

I feel like it was rushed and not enough was done not only that they had to step away a couple…read moreterms to assist other customers coming in and calling. I don't feel like that should've took away from any of my time at the end of the day I feel like it could've been a much better job and everything was rushed. me and my wife has had a couple massages before and they were way better and took way better care of us and longer sessions and seem like they care not just to get the job.

This was a great place the massage was wonderful and affordable!! I walked out feeling relaxed and…read morerefreshed!

terrible customer service when inquiring about booking information. she was very rude and…read moreunprofessional

From the owner: 2 Hour Minimum fread more

I just received the best massage I've ever had. Annie and Kendall were my daughter's and my…read moretherapists, and Annie worked through my neck stress issues with professionalism and care. I left feeling like a new person! My daughter was also highly complimentary of Kendall and her techniques. We will definitely return and highly recommend! Awaken is conveniently located just north of VCU, features large rooms which allow for COVID-distancing requirement in a serene setting. We will be back!

First time going here was for a much needed massage for my birthday. Deya was so great and very…read moreknowledgeable!! I will definitely be back!