I came in the day after Black Friday. I was scheduled last minute with Tom…read more I opted for a hot stone deep tissue massage with CBD and essential oils. Came in and laid down and relaxed with the music that was at just the right volume. I was given a full sectional muscle relaxing massage, then moved into deep tissue before being given my hot rock massage. I suffer from COPD, severe asthma and other medical issues. This massage and with Tom was just the right thing to move the fluid in my lungs around enough to breathe clearly and be able to loosen up problem areas I wasn't even aware of! I will be booking a family session in the next few weeks and will be becoming a regular! I came to buy a Groupon before my massage - it's the same price if you pay in person and they don't lose money through a third party.

First time here. Going to return for sure! The masseuse,Naomi, was skilled and found areas I didn't…read moreknow were tight. The technique was different from other massages I was covered for the first part and then skin to skin the second half. The hot stones were amazing! Threw in 15 minute reflexology which was again well done. One comment, the room was fairly noisy. I could hear phones ringing, people coming in and conversations which distracted from the experience.

I booked online for my daughter who was staying in Richmond. She found it easy to get to. Shonda…read morewas her massage therapist and really took the time to find out what massage would be best. She had a great massage and would definitely recommend Carrytown Massage! Thank you so much!

Really enjoyed the massage done by Anthony. He was precise and efficient during the time spent with…read morehim. The cost was reasonable and the atmosphere was relaxed and comfortable. Would recommend.

Had a 90 minute massage, and they were able to help me get rid of some knots on my back and my…read moretraps. It was so relaxing. I also prefer really deep pressure, which they were pretty good about. I wish it was actually deeper pressure, but I didn't ask so that was on me. Overall, amazing massage. Just a heads up, they do charge a fee for using your credit card, so I would pay with cash instead. I didn't read that anywhere on their website, so I may have missed it, and it was quite a surprise.

I love coming here! The prices are definitely much better than other massage places in the area…read more It's not all the bells and whistles, but the massages are very good quality and I really wouldn't go anywhere else. The staff is always very polite and kind. Also, there is ample parking right out front.

I went for a 60 minutes massage. The first thing she did was walk on my back which was extremely…read morepainful on the calf's and thighs. The first 20/30 minutes of the massage was pretty painful. I was finally able to relax during the end (where she was only doing my arms and back).... It was $77.50 (including tax) which I paid at the beginning of the service. I was kinda skeptical because I've never paid upfront for a massage before but whatever... anyways, at the end, another women comes to bring me to the front room. She asks if I wanna leave a tip and I said... sure. I wrote $3 because I was genuinely in pain most of the service. She literally looked at me and goes "it's $10 MINIMUM for a hour" .. excuse me? When is a tip EVER mandatory? & after I write the $3, she grabbed the receipt for me and wouldn't even let me finish writing my total. I asked for it back because I didn't feel comfortable with how she treated me at that moment. I will not be returning. The entitlement is absolutely insane and unprofessional. Plus, the whole place reeks of FEET. I should've left after I noticed but always try to give a chance. Never again.

My name is Jeannie and my wife, Tylor, and I would visit with Ms. Shirley and Ms. Maggie all the…read moretime and we absolutely LOVED their massages!!! These ladies were very professiona...friendly and they had a great sense of humo!! Ms. Shirley could never remember our names because she always called us "1234"!!!...lol because the last four numbers of my phone number was 1234!! so that's how she remembered us!! We sure do miss these ladies and hope to get to see them soon!!!

Everything is always great! We love coming for a couple massage! We come for a 90inute deep tissueread more

I was in the area for a meeting and had 2 hours to spare so I decided to come here- opted for the 1…read morehour deep tissue & 1 hour foot massage. Altho the massages were decent and my therapist does have "good hands" & was very gentle, maybe a little too gentle, there were many cons that made my experience unenjoyable. Nobody speaks any English- everything I said or asked, my therapist didn't understand, she just smiles & says "ok" and during the 2 hours in the room, she went in & out a lot. Not to mention, she shorted me about 10 mins- apparently, the time starts after you pay, not when the massage starts & they don't use a timer. Prices are on the higher side & there's a $3 fee if you're paying with a credit card. What's really annoying was the receptionist lady kept talking loudly on the phone nonstop, like can I relax & enjoy my massage in peace?! Def not coming back again :x

The lady took her time and was welcoming upon my arrival. This location is surely tucked away from…read morethe busy community.

A regular customer now for the last 6 months. Excellent and professional massage every time…read more Rotator cuff issues resolved every time. Highly recommend this spa.

I desperately needed a foot massage after a long work week. I was able to book online for a same…read moreday massage. The massage was great! The space was clean and everyone was very professional. The price was also great compared to other places. I will definitely be back for another massage.

Had a wonderful 60min massage. The pressure was perfect, she incorporated a little stretching which…read morei love. There was just a little snafu when she double charged me prior to the visit- they did catch it immediately but i guess couldn't figure out how to fix it so the manager had to come in and process the refund when i was finished. A small inconvenience but otherwise a good experience, i will certainly be back for a longer massage!

I have been going to see James for the past year or so, after purchasing a membership at the start…read moreof 2025. He is a miracle worker! I've left each session feeling like I'm on cloud 9, and issues ranging from neck stiffness to sleep difficulties noticeably improve every time I see him. I've also used the cold plunge before several of my massage appointments, and really enjoy that as a way to start my sessions out. Highly recommend.

I recently visited Proactive Massage for a 90-minute massage with sauna and cold plunge therapy…read more Overall, the experience had its highs and lows. When moving from the massage room to the sauna and cold plunge area, there wasn't a robe in my size, so I was given a towel and "one size fits most" robe that wasn't ideal. There was also no box to carry my things to the next room, so I had to awkwardly pile everything in my arms while holding the towel and then handing the massage therapist my worn clothes. A bit awkward and uncomfortable, to say the least. The cold plunge was an extremely cold bathtub setup that you slowly lower yourself into, which made it hard to go any further than my thighs before I was too cold. A cold shower would have had a more immediate and full exposure to the cold water. Ultimatel, I felt like the alternating lessened the positive impact of the 30 minutes in the sauna, so I'll skip the cold plunge next time. They also require gratuity through the "Tippy" app, Venmo, or cash. The Tippy app comes with a small processing fee, which I think is ridiculous, so I'll be prepared with Venmo or cash next time.. On the plus side, the spa was welcoming and nicely decorated. The staff was thorough and friendly, and I enjoyed the hot towels and heated neck/back pads during the massage. Plus, there's tea in the waiting area and plenty of parking. Overall, decent experience, but improvements to the details (robe options, box for belongings, cold shower instead of tub, etc.) would make it much smoother. I'd also love if they added a float tank! IMHO, I'll return, but with more preparation next time!