I had an emergency this morning and needed to be seen immediately. The name of this place includes…read morethe word "Hospital." Their website says they take pets with emergencies and yet they happen to not have any emergency staff today despite having plenty of staff ordering their morning Starbucks this morning. They get suggested I go to a pet urgent care down the road... which doesn't open for 4 more hours. ARE YOU KIDDING ME? If my dog had a life threatening emergency from an accident he would have been dead. My dog needed an emergency blood test to check for a fast moving infection and they pushed me away. You shouldn't be allowed to call yourself a "hospital" of any kind. I would have let it go if you had sent me somewhere that was actually open. What a disgrace.

The front desk was helpful and accommodating but once we got back in the room it was a different…read morevibe. I wanted to like the vet because it's so close to where we live and seems like a small practice. We originally came from a small practice in Charlotte and had a great experience. My girlfriend was reluctant to go to this vet. I should have listened to her. First the vet tech had such a flat affect it made me uncomfortable. Most importantly, the vet acted as this was an emergency. It was so emergent she was speaking so fast and barely let me speak. She heard me but didn't actually listen. Then I call the place they referred me to and they said they were gonna close in 30 min. Why send a referral out there if you knew it was going to close. If you didn't know about their actual times, own up to it. Don't give false hours. The worst part was the referral that was sent was just squinty eye. Not even close to lens luxation like they had kept telling me. Those are two different things. I was not impressed. And we will not be bringing the rest of our crew over there.

worst vet experiences ever. my final string for leaving this review is that on Monday I went in for…read morea check up and blood work, and without showing me proof they claim my cat is showing "toxic levels of phenobarbital" (he has a prescription) and tell me I should reduce the dosage, which I expressed concerns about and referenced a previous conversation I had there at the last checkup, saying he still had seizures on this newly suggested dosage, and that this whole time I had him on a slightly higher one, he had no problems. 6 days later he has one of the worst seizures I have ever seen him have. I am extremely upset and dissatisfied with this location and I will NOT be returning here ever again.

Always depend on the best service animals can get here, Dr. Alexia is the best veterinarian who has…read moreproven how good she is at her work

Dr. R and Holland are AMAZING! If you're reading this and thinking about using a mobile vet, give…read morethem a call immediately!! I'm so excited to right this review because it's rare that my wife and I have met a team of people who truly care about what they do as much as this duo. What's more, they are simultaneously talented, knowledgeable, and reliable. It's been a pleasure to welcome them into our home as they are genuinely friendly, factual, and fantastic with dogs. When we had to say goodbye to our little Iris, they couldn't have been kinder, more sympathetic, or helpful. They took care of everything and allowed us to support each other instead of having to worry about logistics. Again, I can't say enough good things so give them a ring! You'd be truly lucky to work with this phenomenal team!!

DO NOT USE THIS VET We were loyal clients of Dr. Reinhart…read morefor over three years. Our two Belgian Malinois were seen every 5-6 weeks--more frequently than most. We were respectful, proactive, and always paid our bills--until a single miscommunication in April 2025 led to an unpaid check. I contacted the clinic immediately and Dr. Reinhart personally said it was not a problem. Days later, we tried to refill a prescription through a military-discount pharmacy. Her staff denied the request, citing the unpaid balance and a claim we hadn't "been seen"--both false. When I emailed the clinic, Dr. Reinhart called me not to help, but to chastise me for my "tone." She refused to discuss our prior agreement and was condescending and combative with both me and my husband. We calmly said we would find another vet. What happened next was deeply concerning: * Our dogs' records were suddenly labeled "DO NOT SERVICE" * And marked with "Muzzle - Use Caution - High Priority" These labels did not exist in over three years of previous records and were added only after our phone call. There is no documented aggression or incident that would justify them. The only muzzle notes in the file show that we muzzled them voluntarily out of caution. No vet should be allowed to weaponize medical records to punish clients for disagreements. This wasn't just unprofessional--it was unethical. We trusted her with our dogs. She responded by smearing their names.

we were looking for a new vet in monkey junction after having some issues with communication with…read moreour old vet, and pine valley has been GREAT! we have two cats (one sweet, one spicy) and a goofy, wiggly puppy, and were so grateful to find a vet that is so warm and caring for each of them. we also appreciated how organized they are and that they check in after appointments. really clean and neat as a bonus.

I brought my 16 year old cat in a few months ago for fluid retention. They told me she had…read morelymphoma, and that she maybe had 48 hours to live. They gave me no treatment options and basically tried to get me to put her down even though her mood and appetite was totally normal. They gave me steroids to keep her comfortable and told me to expect her to pass soon. The entire time the staff was giggling amongst each other very loudly in the back while I was sobbing my heart out alone in the exam room. Absolutely horrible bedside manner from these chicks. I brought her home and she did not get worse and when I called them back for more steroids they never responded to me. They only got back to me when the AMAZING staff at Paws & Claws called them for her charts, and they didn't even call me back, they sent me a text. Insanely unprofessional. My cat is doing great. She has had fluid drained at Paws and Claws three times, and now she is doing amazing. She has not filled back up with fluid and is doing great on CBD and mushroom supplements. Don't come here, I can't imagine how many animals they have put down because they are either incompetent, lazy, or a sick combination of both. My cat is my best friend and I would do anything for her, including putting her down if it was her time, but it's clearly not. Months later and she is still thriving. Stay away from this awful vet!! I have heard they do this often and have talked to others who had horrible experiences with these heartless monsters :) wish I could give zero stars!

I was a loyal client of Highsmith Animal Hospital for nearly 30 years. Dr. Highsmith and his team…read moreprovided exceptional, compassionate care that made the practice feel like family. Sadly, that legacy has not continued. Since Dr. Highsmith's quiet retirement (with no formal announcement), the practice has changed dramatically. Long-time staff left, and the new team seems more focused on upselling than care. I was handed a thousand-dollar dental estimate after a vet told me it wasn't needed. Prescriptions now require in-person pickup, and I receive excessive marketing emails--sometimes 11 in a single month. Most disappointing: I sent a detailed letter 10/3/25 to the new owner, Dr. Crawford, expressing my concerns and offering a chance to respond. No one replied. If you value transparency, consistency, and genuine care, this may no longer be the right place. I truly hope they find their way back to the values that built their reputation. Apparently they are also changing the name at least thats good as it no longer reflects Highsmith's steller values.

I have been a dog & cat parent for many years. I have been bringing my pets here before it was Dr…read more Highsmith's practice, when he was younger. They are the most skilled & compassionate caregivers that I have ever experienced, with 1 exception, the Emergency Vetinary clinic that is on a similar level. Great vet ER and great vet patient care by Highsmith Animal Hospital during the day. They have saved several of my dogs lives and treated our diabetic cat with grace until he passed. Thank you for all you do. Now, a new generation of puppy has been introduced to the staff.

Been taking our dog here for 7 years. They have always been great. Our dog loves going and their…read moregrooming services are well done. Highly recommend.

My fur baby gets his nails done every two weeks. He loves the service and the ladies that helpedread more

Brinkley thoroughly enjoyed his weekly puppy grooming sessions (low and slow). He did it! He…read morehas his first big boy schnauzer cut, and he knows he looks great!!! He's been extra zesty and playful, with several stops at the mirror for a look-LOL. Thanks ladies for all the loving TLC and patience. He has had a great experience with Von Barkees Spa. His next spa appointment has already been made!

Both pups (mini golden doodle and cocker/chihuahua) turned out great! Very happy with the team and…read morehow they cared for my dogs.

The owner of this store and all of her wonderful staff care so deeply about every single pet they…read moreserve. They only offer the highest quality food and treats. They have adorable extras for your furry little friends. Family Dog Naturals is just a great local, small business that every pet parent should support. They are my new "go-to store" for all my 2 furbabies needs and for my dog training business.

Owner is very nice and takes time to discuss the benefits of each food. It's a little pricey but we…read moretry to shop local and the friendly service is worth it.