I had very specific requests for the work/materials used. Jerrod was responsive to my questions, transparent with pricing, obtained parts quickly and was able to complete the job in one day as promised. Total cost was very reasonable. Business was suggested by Gemini AI. read more

This was, without question, the worst automotive service experience I've had in 38 years. I originally had exhaust work performed on my 2016 Range Rover at EXO Auto Works' Castle Rock location. The workmanship was poor, and the exhaust began failing almost immediately after I left. Less than 10 minutes into the drive home, I heard a clamp come loose and bounce down the highway, and the exhaust system began separating. When I contacted the shop, I was assured they would make it right. Then the Castle Rock location closed without notice. Calls were not returned. Text messages went unanswered. I spent weeks trying to determine who was responsible for the work. I eventually had to contact the BBB, the Chamber of Commerce, and even research the LLC itself just to find someone who would speak with me. After all that, I was directed to the Colorado Springs location. They apologized for the situation, acknowledged the problem, and told me they would take care of me. They had me drive roughly 55 miles each way, leave the vehicle for hours, and find somewhere else to wait because there was no customer waiting area. After several hours, I picked up the vehicle and started driving home. The repair failed again within minutes. At that point, I completely lost confidence in the quality of the work being performed. What was most frustrating was that after apologizing and offering to make things right, I was later told that the Colorado Springs location was not responsible because the original work had been done at the Castle Rock shop. This made little sense given that I had already confirmed both locations operated under the same LLC. What was supposed to be a simple birthday gift to myself became an expensive headache. I have now had to work with my bank in an attempt to recover my money, and I am still left with an exhaust system that I do not consider reliable. I had to take a full day off from work, drive 110 total miles in a vehicle that gets maybe 10MPG, spend $50 on ubers and have had to uber anywhere I go since this failure. When I requested a refund for only the original job I paid for and not all the additional time and money I've wasted, they offered to "tow it back" to fix it. Why would I trust a random person to tow my vehicle 55 miles to a shop that has failed not once but now twice to perform a simple exhaust job? The local Midas is managed by the owner and he told me, and I quote, "this is the worst exhaust work I've ever seen in my life, and is beyond our scope" telling me it needs a complete mid section back rebuild. Let that sink in. To the "owner" of this location - Lol. What are you even doing? Expect a call from the BBB since your staff refused to let me speak with you and told me it's not your problem. It is very much your problem. I'm sure you can figure out who I am, so feel free to do the right thing and contact me. I know that both of the locations were registered under the same LLC, so you should really educate your staff on publicly available data. Note - I had to purchase a dozen clamps and build a temporary support for this exhaust system so I can get it to another shop. More time and money wasted. My cabin stinks of exhaust fumes which is starting to be absorbed by the leather and fabrics. I love that. TLDR: Shady shop, shady staff, overpriced, no accountability, deceitful and overall awful work. Learn from my mistake. read more

Peak Auto Service - 4 U clamps per pipe inlet and outlet. The inlets and outlets were crushed and warped. Reused instead of replaced. - Auto Repair Near Me - Colorado Springs, Colorado

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John Andrew who claimed to be the owner, quoted my wife a price, then when the car was dropped off, he tried to upsell on items that are not relevant to our vehicle. read more

DO NOT RECOMMEND Scheduled a Pre Purchase Inspection. Estimated online at 185.00 On arrival, I was asked what a PPI was. Final Charge was 299.00 report was two hand written lines -- Stated Check Engine Light stays on. ( this is normal on this brand of car during diagnostics at start up) -- Claimed they dont have the correct reader for the ODB port... it's a standard OBDII Port. Garbage .... Do not waste your money read more

Amazing people! Honest and truthful. In and out service. Def recommend to anyone. Will return as needed for sure

Great and quick service after inquiring about a quote and prompt communication got my breaks and rotors fixed within the day will be going back to them! read more

This was the worst car repair experience I have ever had. Staff seemed lethargic and disinterested in communicating with me. I was quoted one price in person and over the phone but when I showed up the price was subsequently different. My car is a BMW so I was debating whether to take it to the dealership or EXO. Sadly I chose EXO! The manager lied and said I was never quote the price only to receive the invoice after paying which referenced the inita quote. Additionally the second estimate was added just hours before I arrived to pick up the car. I was never told about any additional charges and the manager was not willing to explain why I was not notified. It's rare that a independent shop costs more than the dealership, but this is exactly what my experience was. Colorado Motor Vehicle Repair Act (MVRA) requires my consent to increase the estimate. If I had know they were increasing the price so much I would have taken it to the dealership and they knew that and intentionally withheld that information from me. The sprung the increased price on me at pick up. What a terrible experience. read more

Fast and reliable! This shop is great. The staff is very friendly and helpful. They were able to fix my car when my water pump started making a noise. Awesome prices too! It was very reasonably priced. read more

This was my second time at this place, the first was with my brother in law. They really helped him out and gave him a fair shake, I remembered that and came back to have my truck worked on and once again these guys really came through, Michael assisted me and was very helpful in explaining what my issue was. He did t try to up charge me and he was very friendly. I recommend this place to everyone, because they are fair and treat the problem at hand! They are professional and were never shady at anytime. Good business!!!!!! read more

Peak Auto Service - Front door - Auto Repair Near Me - Colorado Springs, Colorado

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I live within walking distance of many shops but I take my car here because they are reliable and honest.

First time here and I was super impressed. I have to say I have not had good luck at quite a few repair shops around town but Michael at Exo Auto Works went out of his way to ensure he got my car in asap and out in a timely manner. I could not have asked for me. read more

This is my go-to mechanic shop. They are knowledgeable, fast, friendly, fair priced and do excellent work! Definitely recommend.

I finally found a mechanic I can trust! Michael is honest, knowledgeable and quick! I initially thought I needed new front brakes, only to find that all I needed was a brake fluid flush after he had checked both my front and rear brakes. He also replaced my transmission fluid as if he were on a pit crew at Daytona 500. Solid guy; solid work! I'd highly recommend. read more

This is most definitely a reliable shop that will give you amazing feedback, pricing and customer service. I have gone to so many shops where I have to be cautious with the way in which prices are negotiated/calculated because for several issues with my car, other places charged so much more. Not only do they offer honest and affordable pricing for my student budget, but they always find a time to fit you in their schedule and at least give your car a look at so they can diagnose the problem, come up with an estimate on the spot and schedule you for a fix. The ladies at the front desk are always incredible. The guys who fix the cars are very informative and even bring me out to show me what they plan in fixing and why, so I know for a fact that the things need to be worked on and they're not just conjuring up ways to add to the pricing. This company is so underrated in this area and I would recommend them to anyone, especially this time of year when prepping your car for the cold seasons! read more

GO somewhere that knows how to fix cars! Not once but TWICE I've given money to this place to coincidently not have fixed the problem (yes we still got charged) but both times there's "something else wrong, need to do something more". When i mentioned it to a co worker she said she had the same experience. Save yourself some time and money and avoid this place all together! read more

Exo Auto is the best! Really honest and trusting (my biggest concern with auto work). They are very reasonably priced and have always done a great job. I wouldn't go to anyone else in town. read more