Our recent experience with PEAK Environmental, a company that provides air duct cleaning services, was disappointing. Despite thorough research and positive references, our selection of this company seemed to be a mistake. The initial interaction with one of the owners was positive; however, the service appointment itself was poorly handled. The estimated time of arrival on our date of service was not honored, and our attempts to contact the company were unsuccessful. The owner's explanation for forgetting the appointment was a personal issue. Despite our understanding of unforeseen circumstances and willingness to give the company another chance, our efforts to reschedule were ignored, and we were blocked from further communication. This lack of accountability and customer service is concerning. PEAK Environmental prides themselves on loyalty, communication and good work ethic....all of which were lacking from our experience with them. We are hopeful to find a company who respects our time and our business. read more

These guys are top notch very professional and they get the Job done we had water damage in our basement and these guys saved our ASSES!!!

TLDR version - Best case scenario, this company is extremely lacking in transparency and does not honor their estimates. Worst case scenario this company openly takes advantage of customers. We had a toilet leaking in our basement, plumber friend recommended Peak Environmental to deal with the mold from this leak. P.E. came out to check it out, my wife dealt with them, they assessed the mold, and wanted to test it for $400, they also quoted her $2500 to remove the moldy drywall, remove the sink, treat the studs, remove all debris, set up air purification for the duration of the job and clean out the air ducts. She went ahead and had them test it and agreed to the price. Not sure why the testing was necessary when everything was being gutted. Also, this estimate was all verbal nothing written, felt she could trust them given that our plumber recommended. They called to tell her the test results, we never received any sort of documentation. Set up a time to come out to start the process. The project was delayed due to emergencies from cold temperatures which is understandable. First visit, removed and bagged all the drywall, removed the sink. They left the bags and the sink in the basement, said the studs were too wet to treat and would be back. Second visit kept getting pushed back due to emergencies, again understandable. They scheduled for Thursday 2/1, at this point Robert told my wife that they would have the ducts cleaned Friday, she told him no one had contacted her to set the time up. He said he would get a hold of them to call her. After a little bit he text her that he was mistaken when he said the ductwork was included in the estimate and that its typically around $650, but he told them they had to do it for around $500 to save us $150 for the inconvenience. She ended up telling him that we would not be proceeding with that part of this job. They came out Thursday to finish up and haul everything away, my wife wrote them a check for the balance of $1250, she had paid the first half upfront. I was not aware that the reason we weren't doing the ductwork was that it was magically no longer within the estimate, I thought it was just scheduling issues, so was surprised when we still owed the entire remaining half. I went home to inspect their work, and then contacted the owner Joshua at the email address on their site. I requested he provide a written estimate or a receipt broken out into line items. Later that evening I received a receipt with just the work listed out in a paragraph stating what they did and then the check totals and to let him know if I needed anything else. I responded that I needed line items broken out, stating that there was miscommunication as to what the estimate entailed and we were never provided a written estimate. I received the full estimate, and the explanation that since it was a self pay project instead of insurance they did a verbal estimate. He also wrote "I apologize if there was some miscommunication regarding the duct cleaning being in that original estimate, and we offered to take $150 off the duct cleaning cost to make that right for you all." I found the offer to take $150 off something we were told more than once was in the original estimate to be utterly insulting, and can't fathom how that can be considered making it right. Looking into the estimate I discovered that 75% of the cost was due to the air purification scrubbers they set up for the duration of the project. I was confused by this and how they were listed on there, so I sent him another email outlining all of the miscommunication and asking for clarity on these. He explained that 2 units were on there for 5 days each at $130 a day. Then there are two HEPA filters that he charged me for that the air scrubbers use at $213.89 each. With tax those two items totaled up to $1873.23. I also told him that without the ductwork I never would have agreed to the price of $2500 for the job, I still think with the ductwork that is high for the scope of work. He gave me his phone number with that clarification to discuss. I thanked him for clarifying and informed him that I don't think there is anymore point in discussing this as it will not be resolved to my satisfaction. He replied asking what a peaceful resolution would be to this issue, and stated that they do strive to make all our customers happy with the work they perform. After I did not reply he offered that they would be happy to have the ducts cleaned in the original cost. I have not responded to this either as I would never let them in my home again. Meanwhile Bobbi started texting my wife that he guesses her husband was talking to Josh and there's confusion about the duck[sic] cleaning and they want to cover it now. She told him no that would look elsewhere for that. I feel taken advantage of by P.E. due to non-transparent estimating and not honoring said estimates. read more

Having Peak come to our home was a positive experience during an unexpected delay during a home project. We were laying new floors and discovered a leak in the wall that had been going on for a while so there was water damage and some mold. Thankfully, the situation was addressed right away and Peak did a thorough job! They kept to the written quote and were not pushy about doing more work. They were consistent with their explanation of what needed to be done and did exactly what they said they would do, we didn't need to remind them or ask for anything. We looked into what it would've cost to rent the HEPA filter and dehumidifier that they used in our home and knowing the cost of that alone along with the work they did, I think their pricing is very reasonable. If we ever have another moisture issue, we will be calling Peak Environmental! read more

Earlier this year I made the decision to start renting out the house I've owned for 10 years. Not even one month into the lease, we noticed small bits of mold inside some closets on the interior of the house. I called a few large mold remediation corporations, and they were not only over priced, but shady and non-informative. I took to google and found PEAK environmental. I immediately got ahold of Josh and was pleasantly surprised. He came out within 12 hours of my first call, and could easily tell he knew what he was talking about, and was someone I could trust. While other companies gave me a short quote with little to no explanation, PEAK environmental sent me a 9 page quote of every detail they planned to do, why, and how much it would cost. I realize that mold remediation is extensive and typically not cheap, however I felt what I was paying for was very reasonable and would be done the RIGHT way. PEAK began working almost immediately. Once completed, the owner did an inspection of work & found it wasn't up to his par, so him and his partner personally went back in to fix it. That is all you can ask for as a customer. PEAK environmental turned what was already a terrible situation into the best possible scenario given the circumstances. I can't recommend them enough for their great work, honestly, integrity, and all around professionalism! Thanks guys! I'll be sure to tell everyone I know about y'all. :) read more