I brought my 2025 Chevrolet Silverado 2500HD in for service and was ultimately very disappointed…read morewith the overall experience. My wife dropped the truck off at 8:00 AM while I was at work, yet I still found myself waiting past closing time to pick it up. The final bill exceeded what I would have expected to pay at a Chevrolet dealership for the same maintenance. While I understand quality work comes at a price, the value simply was not there for the amount charged. What left the strongest impression was sitting in the waiting area listening to the manager/owner conduct business calls that did not reflect the level of professionalism I expect from a company handling expensive vehicles. Between the excessive cost, the lengthy turnaround time, and the overall customer experience, this is not a shop I would choose to use again. Read the comments!

Carfix has a great team. Friendly. Professional. They get you in on time. They have a shuttle…read moreservice. They even send pictures of what they find. Seems like an ideal experience. What killed it for me was the estimate. First, it was WAY more expensive than I thought. But I could have dealt with that had they just broken down the bill for me: parts, labor, recycling fees, taxes. You know, the same way every other shop does it. But when I asked for this, all I got was, "Out system doesn't do that." Dead end. So I went where I could get more transparency.

quoted $650 and was charged $950. Didn't fix the problem (which was pretty simple-we just needed it…read morefixed asap) Called a day later due to the power steering still leaking -came back out to fix it "again" ( was nice enough to not charge us additional money-such a joke) and STILL didn't fix the problem! Called the 3rd time -and now he is on vacation! Asked for some money to be refunded since now we have to take it somewhere else and NO GO!

He was very unprofessional. Calling me names, saying I'm incapable of doing my own work on my car…read more Very rude. I was pricing how much maintenance would be. Don't go to him. Very disrespectful.

My son got into an accident. H&H was extremely professional with working with my insurance company…read more Taking care of our needs. Keeping us up-to-date on the status of our service. Staff was top-notch and professional. End result was perfect. They did an amazing job.

I hit a deer and they took care of everything. They got me in for a quote within a week and…read morescheduled repairs a week later. Easy to work with when dealing with my insurance. I picked up my car repaired and looking like new in less time than other shops could get me in for an estimate. Highly recommend! Great people, great service! Even took the time to answer my questions before and after.

prompt response available very late hours Harley recommend Quality service I have recommended this…read morecompany to others for years easy to remember phone number.

Fast & quality. Have used numerous times for family & friends throughout the years and never a…read morecomplaint

Called us back within 30-minutes of leaving a voicemail for service…read more Was able to get our AC Compressor replaced on the same day. Quick and easy, seemed quite knowledgeable and was clear and direct.

He was willing to fit us in between other appointments when my wife's check engine light came on…read moreunexpectedly, which we appreciated. Unfortunately, the experience went downhill from there. He criticized our use of a FIXD OBD2 reader, warning that it could potentially brick the ECU, though it's my understanding that would be extremely rare. He then quoted over $500 for ignition coils and spark plugs on a 2009 Toyota Corolla even though only one cylinder was misfiring. When we declined the repair, his attitude changed significantly and he became confrontational, to the point that my wife was nearly in tears by the end of the interaction. We left feeling pressured and uncomfortable.

I've been using Carwell Automative for a few years now for everything from brakes to suspension and…read moremore for my automotive needs that are no longer covered by warranty. I've never been disappointed or shocked by prices for repairs considering what the dealer would charge. The work is outstanding! Don't hesitate to use Carwell's automotive if you want work done right at a fair price!

Great service and very fair price, explained everything highly recommend. Customer for life…read more Will recommend to friends.

Watching my friend go through a horrible experience with sales and mechanics. We come with a…read moreproblem and the manager tells us that he did 100 plus sales this month, nothing to help the customer that just spent 5k on what was supposed to be a new transmission and they gave him a rebuilt transmission, which I have no confidence in whoever rebuilt it. Now the transfer case is leaking and they want money. He hasn't had this truck for more than 5 months in which one of those months the manager had the truck for 21 days. This place is a joke and are high pressure sales with no loyalty to a customer. DO NOT BUY A VEHICLE FROM THESE PEOPLE. Go anywhere else but this place.

literally the WORST car dealership I have ever worked with. They sold us a car that had clearly…read morebeen in an accident but you could only tell when it's jacked up and able to look underneath. The accident completely f*ucked up the whole AC system and we bought the car in January so that's how they got away with it. $2,000 to get it all fixed and they pretty much said sorry your out of luck it passed our "inspection" which might i add does NOT include them checking underneath the car. absolute joke of a car dealership. Avoid this place at all costs!!!!!!!!

I came in on a Monday morning without an appointment and they were able to do a full assessment and…read morecomplete repairs in the same day. They quickly and clearly communicated findings and recommendations. Outstanding customer service and work at a fair price. I highly recommend them!

As usual Brian's Ato Repair provided exceptional repairs at a very reasonable price. My buddy…read moreneeded repairs done quickly. Brian's fit them into the schedule and repair the transmission without breaking my friend's bank account. The best part is, Brian's stands behind his work. The integrity and exceptional customer service is why I constantly refer folks to Brian's Auto Repair. Sure, there are many shops around but Brian's is amazing. Besides, Brian's is routinely supporting the local Cleveland Community.