I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

My wife and I drove from GA to NC for a family emergency. Quality Plus Automotive was our choice…read more We called for car service and to diagnose a strange noise we noticed on the way there. As soon as the dialogue started, we were met with great communication. Throughout the entire process, we were kept informed every step of the way. They even took pictures and thoroughly explained the issue when we picked up the vehicle. To top it off, they left a thoughtful gift inside. The ability to take us in on short notice truly stood out. The customer service was amazing and the price of labor was unmatched. I even told them I wished they had a location in Georgia. They really went above and beyond. Thank you!

Do not go here. They will scam you out of thousands. The problem will not be fixed and without even…read moreleaving the parking lot the light will still be on that they supposedly did all repairs for. They talk a good game and had high hopes and have thoroughly been disappointed and out 8k so far. I wish I had gone elsewhere now I don't know what I'm going to do the issue is still not repaired and don't have a penny left to invest in it. Edited in response to Randy... You can't find a record because it's under my husband. We have spoken to each person in the shop and have consistently been lied to, we have fixed everything you have recommended and are still dealing with the same problem after all the empty promises of "I promise this will be the last thing and will fix your problem". We have been royally screwed by your company and no way to get in direct contact with the "Owner"

Very fair and reasonable group. Great experience. Will 100% be using again if needed, although…read morehopefully not. Thanks!

Very quick and efficient service. Great customer service! Highly recommend if you're looking for a…read moreplace that still values and puts customers first.

I brought my 2025 Chevrolet Silverado 2500HD in for service and was ultimately very disappointed…read morewith the overall experience. My wife dropped the truck off at 8:00 AM while I was at work, yet I still found myself waiting past closing time to pick it up. The final bill exceeded what I would have expected to pay at a Chevrolet dealership for the same maintenance. While I understand quality work comes at a price, the value simply was not there for the amount charged. What left the strongest impression was sitting in the waiting area listening to the manager/owner conduct business calls that did not reflect the level of professionalism I expect from a company handling expensive vehicles. Between the excessive cost, the lengthy turnaround time, and the overall customer experience, this is not a shop I would choose to use again. Read the comments!

Carfix has a great team. Friendly. Professional. They get you in on time. They have a shuttle…read moreservice. They even send pictures of what they find. Seems like an ideal experience. What killed it for me was the estimate. First, it was WAY more expensive than I thought. But I could have dealt with that had they just broken down the bill for me: parts, labor, recycling fees, taxes. You know, the same way every other shop does it. But when I asked for this, all I got was, "Out system doesn't do that." Dead end. So I went where I could get more transparency.

Timely, convenient, and honest automotive maintenance and repair shop that is family owned for over…read more30 years. I buy my tires here, get oil change and they properly diagnosed and fixed my check engine light for a fair price!

I called on a Tuesday afternoon because I needed to drop my vehicle off Saturday morning to have my…read moretailpipe fixed that is separated from the muffler. The guy I spoke to over the phone said I could drop it off first thing Saturday morning. I have to be in at work starting at 1:30pm that day too so I asked if they will have it done before that. The guy said "oh yeah, we'll have it ready for you before then." I dropped it off that Saturday at 8:30am and received a phone call later around 10:30am saying that my vehicle was ready for pick up. I went in and the guy said if I was aware about the tire. Confused, I asked him "what about the tire?" and he said that there was a piece of fence stuck in it so they patched it. This is not what I brought the vehicle in for so I went outside to see if the tailpipe was patched and it was still separated! I went back in to inform them why I had brought my vehicle in originally and they had no idea what I brought my vehicle in for originally. They proceeded to inspect my vehicle to examine what needed to be done, got me a quote and said the muffler and tailpipe had to be fully replaced. I asked if they could do it that same day despite me having to go into work later. He said they couldn't get it done that day because they don't have enough staff and would have to order the parts. So not only was I charged for a service I never requested, my time was completely wasted, and the service I had requested over the phone was never accurately annotated/documented to ensure that my service was taken care of on my vehicle. Not to mention, if you don't have the parts available why would you tell me over the phone that my vehicle would be fixed that same day? Complete lack of attention to detail, communication, and consideration.

Friendly folks. Took my inspection for my motorcycle right in without an appt. Kind of tucked away…read moreoff hwy 70. Went there off a recommendation from another business. Glad I found out about this place. Will definitely and gladly give them more business!

I visited this auto shop for the first time after my car refused to start based on positive Yelp…read morereviews. I was happy that they fit me in. It took a while, but the owner confirmed that I needed a new battery. I thought the price seemed right and was happy to find an honest mechanic. The employee at the front desk was very friendly also. I will definitely be back.

Took my car here due to a short that was causing my fuel pump fuse to blow constantly. Jim…read morediagnosed the problem and had it fixed in less than a day! He guaranteed his work for the next year, and best of all, his rate was half that of my regular garage!

Had my car towed to Jim's place and he was able to rewire my 4Runner and have me back on on the…read moreroad that day. Great Customer Service and very reasonable pricing. Recommend to anyone!!!!

Messer Transmission is an extremely honest, helpful, and trustworthy shop. It does what every…read moremechanic should: give you the facts straight up, tell you precisely what you need, and tell you how to properly fix your car without ripping you off. If you are looking for a good mechanic in Raleigh, I highly recommend taking your car to Messer Transmission.

Outstanding service. Very professional. I really appreciate the way they diagnose the problem and…read morethen tell you the proper solution, and then stand behind their work. They do not try to sell you a bunch of expensive BS you don't need. I take my vehicles, my children's vehicles, my wife's vehicle to them for service and I have complete faith in what they do. I highly recommend these guys for transmission or other auto work. Outstanding in every respect.