I love my new car. I feel that it was fairly priced, and Vic was good to work with. The car had…read morebeen serviced and was clean.

THEY SELL CARS WITHOUT TITLES AND LIED TO CUSTOMERS. We bought a Subaru Forester from them in June…read more23, 2023. Victor Ramirez - the crooked sold me the car and lied to me from the start when I signed the document said that the title will come within 90 days. After 4 months, no title from DMV. I called Victor about it and he lied to me again they already submitted all documents to DMV, and DMV don't have the staffing to process my documents. Weeks later We stopped by in person to o confronted them, and the guy named Xavier Camarillo- who handles the Documents, also lied to me, just wait. After 6 months without title, I started to get help from the DMV dealer Investigator and reported my issues. I also got Oregon Department of Justice involved to help me. Finally in May 20,2024, almost a year later I RECEIVED THE TITLE. It was painful and lots of headaches and inconvenient for me. MY ADVICE: DONT BUY CARS FROM THESE PEOPLE! Unless they can show you the TITLE on hands. DONT TAKE THEIR WORD, THEY ARE A BUNCH OF CROOKED! Save yourself a headaches and inconvenience by taking your business somewhere else. The ONLY positive I can say is that they recently hired a new girl named Luanna Zavala who worked in title department, she was sincere helpful to get the title. Besides that, I don't trust anyone else there.

If you're smart, you will get an inspection first. I originally wanted to give this place just one…read morestar because the two cars we inspected were so atrocious. However, I do admit that Daniel was very friendly and didnt pressure us at all, which was refreshing. We test drove about 6 cars and decided on 2. One we wanted, and a back up. We took the first car to Midas and they found about two grand worth of problems. The second car was so bad that the mechanic stopped half way through the inspection. Midas didnt charge us for the last inspection because it was in such bad condition. We also had to put gas in both cars, and the last car needed a jump because the battery was older than the car. That tells me they out an old used battery in the car just to cut corners. The worst part is, they do not negotiate much below the asking price. Even if it is in horrible condition. Good luck car shopping!

The person helping me, Daniel the manager was pleasant and helpful and gave me no pressure in…read morebuying here. Purchase is smooth and no bait and switch games here due to my dealings with only one person. The Mechanic on site answers your questions when he is available. Be sure to mention that you saw it on Craigslist. Highly recommend this car lot!!!

Despite all the possible good reviews that are here; these people only care about getting the money…read moreand not about customer service. They overprice cars, make it seem like the car is in "good condition" and then they break down. When you try to get a hold of them, no one responds! You pretty much have to hunt them down. They do not keep their word. They gave us a specific date to pick up our car because it broke down after a week of purchase and it's still not ready! If you want to buy a car from this dealer go ahead, but then you will pay the consequences of dealing with this people!

Do not go here! They are the stereotypical car sales men that will do or say anything to make a…read moresale. If you dont heed my warning, at the very least make the smart decision by getting your vehicle inspected by an independent party. We were looking at a green 2005 Dodge Caravan and the test drive seemed to have gone well and we were willing to buy pending an inspection. We booked an inspection with Midas, but these guys insisted we bring it to THEIR mechanic. Um...no thanks, this isnt my first rodeo. When we were gonna walk away from the deal, they finally caved and let us take it to Midas. Well...I am SO glad we did! Midas found a ton of things wrong with the vehicle that the dealers claimed was in perfect working order. Right off the bat, the battery needed to be replaced immediately. The breaks and rotors needed to be replaced. The computer codes were recently cleared and were not responding! We almost lost 4 grand on it. Never going there for a car, and am recommending to all family ans friends to avoid this place like the plague!

Told him I was coming to pickup a bed, confirmed morning of. After driving over an hour to their…read moreshop, he calls to tell me they had "an inventory issue" and sold the bed to someone else the day before. No offer to help or rush to find another one. Drove to central Oregon and picked up from their competitor. Wasted of time.

I scheduled an appointment online for a spray in bed liner. I brought my 2004 Ford F250 in. They…read moreanswered all my questions, verified price and they took it from there. They called about 4 hours later and said my truck was ready for pickup. My truck bed looks brand new now. Very pleased with the results and looks and the price was well worth it. Philip

I bought my daughter a car from Grove. We needed a car right away and found the perfect one. Sam…read morewas very helpful and nice! Their 3 month warranty was amazing. Everyone in the shop was very nice and they worked with us getting the car to perfect running order. Buying a used car is frustrating and Grove made it so much better. I will definitely recommend them and I'll definitely be back to buy another car from them in the future. Great customer service!

Wendi L. Vernonia, OR…read moreGMC Sierra 1500 Verified Customer Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4 10/06/2019 On site service center team We recently purchased a 2010 GMC Sierra. Check engine light came on and they gladly took it in to their shop and replaced the mass air flow sensor, only to have the light come on again before I left. Their lead mechanic let me go with him to drive it with their computer hooked up to the truck and was very helpful, kind, and knowledgeable. At that point, he recommended a new fuel pump, which they ordered that day. They installed the new fuel Pump and also found one of the spark plug wires was bad and grounding out as well. They replaced ALL of my plug wires as a courtesy! Not gonna lie, I was Leary about purchasing a vehicle here at first, but we are thoroughly pleased with the OUTSTANDING CUSTOMER SERVICE from their service center!!! The service shop manager and foreman are definitely going to help this place thrive! We would definitely purchase here again! Recommended

sales guy was nice, helpful.. although the Nissan we drove way pricey. Above bluebook value. this…read morecar was claimed to have gone through inspection by their department. The car first thing I noticed while on the test drive was oil pressure was very low! No oil light indicator. I turned around brought it back and let the salesman know. he said the shop would look at it and repair anything further. He called the next day and notified me the oil pressure sensor was bad and they replaced the part. inquired about a loan for the vehicle and they wouldn't due to price of the vehicle. At this point the hard inquiry exists on a car they knew wouldn't be eligible for a loan due to the asking price. my first experience here and most likely my last.

Hands down the best used car buying experience I've had while looking for a commuter car for my…read moredaughter. They are out a ways from Portland but sometimes you have to go a bit further for a good deal. Michael was up front about the vehicles we were interested in. He provided all the service documentation he had on each vehicle and was forthcoming with the information. We felt absolutely no pressure to purchase same day. His customer service was off the charts and I would highly recommend buying a vehicle from Brookwood Auto Group.

We recently purchased a used vehicle from this dealership and were told it had passed their…read more162-point inspection. Unfortunately, just three days after bringing it home, the check engine light came on. We had the car looked at by our mechanic and were told it needs a new catalytic converter--something that typically fails over time, not overnight. When we contacted the dealership, we were told the vehicle was sold "as-is," which we understand. However, it's very concerning that such a major issue showed up almost immediately after purchase. It raises serious questions about whether this problem existed prior to the sale and whether it should have been disclosed. Overall, this experience has left us feeling misled and disappointed. We expected more transparency, especially after being assured the vehicle had gone through a thorough inspection. Buyers should be cautious and consider having any vehicle independently inspected before purchasing.

I purchased a 2020 Chevy Tahoe for $38,000 from Tonkin Chevrolet, and from the very beginning, it…read morehad a serious issue--it would not hold air in the tires due to the chrome rims. Once I identified the problem, I brought it back immediately because this is a major safety concern. I was told the issue had been fixed. However, after being out of the country for two months, I returned to find two flat tires again--clearly, the problem was never properly resolved. The dealership then offered to buy the vehicle back for $33,500. I did not feel this was a fair price given what I originally paid, but I didn't have the time to continue dealing with the situation and felt stuck accepting it. What's even more concerning is that the same vehicle is now listed for $40,000 with the same rims that caused the issue in the first place. Selling a vehicle that cannot reliably hold air in its tires raises serious safety and legal concerns. This experience felt dishonest and careless when it comes to customer safety and resolution. I would not recommend this dealership to anyone.