Amazing service from Kyle in the Sales Department. Absolutely saved the day when we had an issue with the service department. Went above and beyond to fix an issue. read more

To be concise, I paid north of $900 for a 15k-mile service (incl. oil change and tightening fasteners) and full pre-purchase inspection on a used 2021 Miata. Here is what I observed when I got under the car a few months later to change the oil myself: 1. The front cross-brace that covers the oil pan had a chunk missing on one of the corners, and one of its nine bolts was entirely gone. Notably, the gone bolt was not where the chunk was missing, suggesting they were unrelated. 2. All eight of the present bolts were over-torqued, as was the oil filter itself -- I could barely get it loose, and it's only supposed to be around 10ftlbs by factory spec. 3. The oil was overfilled. It should be 4.5qts, yet I measured over 5.0qts leaving the oil pan. 4. The oil filter used was Mazda Value instead of the standard part. I contacted my service advisor, Thor, about this. After a few days of no reply, I left a never-to-be-answered voicemail for the service manager. The next day, Thor texted back, and I explained the situation immediately. 24 hours later, I followed up, and Thor instantly responded with what amounted to saying there was no proof they caused any issues and that maybe I didn't know what I was talking about. They offered a free oil change -- no sense of irony, I suppose. I thought people were kidding about the quality of service you get at a dealerership, but apparently not. read more

Ron Tonkin Mazda - missing chunk of front cross-member brace - Auto Repair Near Me - Portland, Oregon

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Buyer beware. Very dishonest folks. Tom in finance is a crook. He will make you believe they are throwing it in for free and then charge you. If you do buy read everything as he is slippery and will get you. They won't return calls. Dishonest people like Tom are what ruin dealerships. I am but one man but I am a loud man. More to come... My salesman Michael was awesome. read more

Michael, Kyle & Dimetri made buying my car easy & fun. They were easy to talk to, very friendly & patient. They took their time helping me find the best car & worked with me. Michael and Kyle made sure they kept me informed every step of the way. Dimetri found me a better finance rate than the one I originally had, which is more than any other finance dept has done. I would not hesitate to recommend this dealership. They have a nice selection of cars, new & used & they do not hassle you. They let you take your time & they stayed hours past closing to help me get the car I've always wanted for the price I could afford. read more

I only have two days experience with this dealership, and I was glad my experience was enjoyable! That means that I bought a Sand colored, Mazda cx50 Turbo Premium from this dealership yesterday (11-18-25). I met Brian in finance for my low "financed" interest rate. The next day (11-19-25) I went back to the dealership because I forgot something there the night before. Everyone was so polite and sincere. When I left I was proud to buy a car from them. All nice people from my Start with the Sales Consultant, Troy On and Again. elle r. read more

In addition to having a smooth experience with buying my CX-5 from them, I am incredibly impressed with my maintenance service at Ron Tonkin Mazda. From the ease of scheduling and meeting with a service advisor to having my car serviced, I am glad that I chose this dealership. Roman Dahlia was my Service Advisor, and he was delightfully professional, knowledgeable, engaging, and a wonderful communicator. The service department (Ethan Castello, technician) kept me in the loop with their servicing. From direct contact via text to a video of the maintenance they were performing as they progressed, they communicated clearly and honestly, informing me about all aspects of my car's condition. Superb customer satisfaction! read more

I've waited a week for Mazda to return my call about this before writing this review-I took my Mazda in for a regular service, because I was taking a roadtrip to Yellowstone. 3 hours into my travel, something started dragging under my car. I pulled over and could see something had fallen, so called AAA. They said it was the undercarriage, and that it hadn't been bolted to the car at all! It was 5 pm on a Saturday in a small town, so I had to wait until Monday to have the flapping piece taken off. I lost time, money and confidence in this place. The fact that they.didn't even call me back after making such an impactful error has me not recommending them. Not to mention, it was dangerous. read more

Trask Sampson is an incredibly unprofessional, disrespectful, and rude sales manager. At the end of the sales negotiation, Trask swoops in with no context and resorted to name calling, terms such as "spoiled little br*t" directed at me. As well as "I'm telling you no which is something you clearly have never been told." Absolutely horrible behavior from a grown man. Spoke down on me, my profession, and attempted to belittle me. I felt I struck a cord for him being a young woman just trying to buy her first car at a good price. No matter how irritated you are, there is never an appropriate time to have that language with a client. In addition, the car was falsely advertised on the website. Claimed to have a sunroof/moonroof on the page and when I came in person that amenity was not present. DO NOT BUY FROM HERE. That behavior should not be tolerated in a professional environment nor do I feel comfortable supporting a business that allows that to happen. As a woman, it is already difficult to navigate purchasing a car alone. You cannot tell me that Trask Sampson would use that kind of language on a man for being stern and trying to get a good price on a vehicle. I instead took my money to Royal Moore Mazda where I was treated with respect and bought the exact car I wanted with all the appropriate features advertised. read more

Ron Tonkin Mazda - False advertising - Auto Repair Near Me - Portland, Oregon

I would recommend Fernando if you want to buy a Mazda. Her was patient and went out his way to provide you information about your interest.

They weren't pushy. That's everything to me. They helped me find a really nice car and helped me to avoid purchasing a really bad car from another dealer. It's like the salesperson, Rafael Alimamedov knew exactly what I wanted. I was given explanations of The car's settings, he set up my Mazda phone connected service app and Took some of his own time AFTER The sale to show me the cars automation features. . I was sold different warranties that were easily sold because they're protecting my vehicle. That is important and worth the time to really understand what you're getting and be sure to ask alot of questions. There was a lot of things going on at once. The experience with Mazda has been very good too. I did cancel the GAP on Mazda Financial services website in a timely fashion with a Mazda rep on the phone. I decided to make a bigger payment on the PRINCIPAL so I didn't need the GAP. They have a really nice showroom and take pride in selling quality cars that you'd be proud to own They have friendly sales representatives that treat you like you're a valued customer. And they're willing to explain how the car works the more more immediate thing you need to know. Mazda has a great online car manual which is easy to use). And a manual comes with the purchase the car. As far as the purchase of the maintenance insurance and extended warranty, we'll see how the service department does on maintenance and I'll come back for a rating on that but separately. I'll also come back to rate how well the service department does. And I'll rate if The pre paid maintenance is worth it. I have confidence that it will go well on part with The total experience. quality cars and quality employees. My only complaint is that all cars nowadays are too expensive! read more

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When your car breaks down, you lose a huge part of your livelihood and you're desperate to get your life back on track ASAP. Ron Tonkin takes advantage of your vulnerability and trust to try to rip you off. I had my car towed here because my battery was dead and my key fob would not work (AAA was saying I needed to take it to a dealership). The so-called experts at Ron Tonkin said I needed a new battery for them to diagnose the problem. Was sent a quote to which I agreed. Days later, they tell me that the entire transmission needed to be replaced for over $6k. Look, I know next to nothing about cars but even I could smell that BS. I contacted Mazda of Gladstone, who also called BS. I got my car towed to Gladstone and, the minute it arrived, they located a blown fuse and fixed the issue. It was fixed before they even took inside the shop for further checkups. They did not charge me for the fuse. Ron Tonkin then tried to charge me $200 above what was originally quoted for the battery replacement. I had screen recordings and downloads of the original pricing so they had to honor it. If you need to go to a Mazda dealership for service and repair, go to Gladstone. Do not give Ron Tonkin one red penny. If they try to deny anything I say, DM me and I'll send you screenshots and videos. read more

We just bought a CX-90 PHEV from Tonkin. The manufacturer deals were amazing (over $11,000), and were ending that weekend, so we decided to buy from the dealer we were at. The car is nice! I can't recommend the dealership, though. Somewhere between I-need-a-shower-after-that sliminess and outright lies. Specifically: 1) They gamed our access to information, coming back with an offer that took items off the deal, but without revealing that and without showing us the two side-by-side so it was on us to notice the change. They were careful to take away each piece of paper and not bring it back until I insisted they stop that and leave the deals on the table so I could compare. 2) They withheld information. At one point the salesperson literally would not let go of the piece of paper, obscuring part of it when we tried to look at it. 3) They tried to sell add-ons without being clear about the contents, in particularly misleading ways. They tried hard to sell us a "service package" without revealing that the first two services came with the sale; they succeeded in selling us a "treatment package" that they later revealed was already applied--but only when I asked about it. I have no idea if it's a factory-applied thing or something they actually add, very odd. When they checked in a week later, I let them know we had not had a great experience. The sales manager called me to but then interrupted me repeatedly to discount my feedback and explain why what they did was right. He was the same manager as was on the floor when we were buying. I do a lot of deals, professionally and personally, and these are not tactics want to experience. They are unnecessary and disrespectful. We left sad about the experience. I rarely post reviews but I figured I needed to share this one. read more

Want to pay twice as much as another repair shop? How about being told you'd get your vehicle back the next day and then instead be delayed for two more, only communicating when you call or text them multiple times per day? You'd hope that the service would either be good, fast, or cheap... I got one of them (or at least the work seemed adequate), maybe it'll be better for you. read more

Michael Scott was great! No pressure, just the facts. Easy transaction. Happy we found our Mazda here.

CLOWNS Mazdas are among the best-designed and affordable cars in the world. As is my MX5, a delightful second car I no longer need. The issue I have with Ron Tonkin and his Mazdas isn't about the car's brand. My beef is about Ron Tonkin, in particular his sales crew. The sales departments, new and used, clearly are a clown car unto themselves. Yet they sell no clown cars, just gorgeous Mazdas. When I ordered my MX5 in early 2023, my sales rep was super helpful, friendly and approximately 19 years old. Clueless. A smiling cog. The order process took over a month beyond the promised delivery. I received three conflicting summaries of my order and, like I said, the car arrived over a month late. No one I contacted at Ron Tonkin could ever answer the following question: "Dude, where's my ride?" Ultimately, it finally arrived. I made the down payment. Drove the car. Loved the car. No longer needed the car. So, I called Ron Tonkin. "Dude, you wanna buy my ride?" "Sure. Bring it in." Which I did. After speaking to three Ron Tonkin employees, submitting detailed info on my "trade," gathering paperwork, cleaning my car, driving 30 minutes and waiting an hour, I was told that Ron Tonkin doesn't buy Miatas in the winter, a fact that any clown could have conveyed during call one. Clown show. Clown cars. Clowns. Never Ron Tonkin. read more

BEWARE FEMALE SHOPPERS: I have never been spoken to in the way that the sales Manager Patrick Ramage spoke to me in the lobby of Mazda. I'm still in shock. As a woman car shopping alone, he created such a hostile and intimidating space. And did not care at all. Zero apology or remorse. In fact his exact words were, "good, leave!" He spoke to me like a an entitled frat guy at a bar, versus a Sales Manager in a *professional* setting. I understand he was trying to play the "tough, take-it-or-leave-it" sales guy. But this was not that. This was disrespectful and degrading. There is nothing "tough" about speaking to any woman this way. I had additional questions about the vehicle I had agreed to purchasing and he grew increasingly frustrated about misinformation he had given me. He first agreed to give me the vehicle for one amount, then apologized because "he though it was a different vehicle" so then rescinded the verbal offer he gave me and that we had agreed upon 10 minutes prior. He then told me the interest rate I would be receiving, but after doing the math on some things, something didn't make sense. When I asked about this an hour later (because I had been there 5+ hours at this point), he let me know he made a mistake and it was actually higher, but brushed it off as no big deal. This is a big deal. This makes a big difference, which I explained to him. To which he aggressively spoke to me and said "I don't want to do this deal anyways!" I was in shock. I said first of all, watch how you're speaking to me - he said "whatever, we're losing money on this deal anyways." Again, this is a sales manager, I couldn't believe I was being spoken to this way. I never raised my voice, I never called him out of name. I literally just began to cry. I was so shocked and hurt. I said I was leaving and his reply while walking away was, "good, leave!" Again, I did NOTHING to this man but be a prospective customer and inquire and ask questions about a contract I'm about to sign for $30k. I spent the next 20 minutes in the Mazda lobby crying and waiting for a Lyft. I cannot believe this was allowed to happen on their property by a MANAGER. He had zero regard for me, my time, and the affects of his words/actions. When things imploded with Patrick I shared with him my frustration because I had spent all day there already (5+ hours), his response was, "ya! Well so have I!" I reminded him that he's *PAID* to be there. Again, I couldn't believe the responses he was giving me as a Sales Manager. Zero regard that I left work early, took a Lyft 30 minutes to get there, hadn't eaten lunch or dinner, that I sat there for hours on hours... I hope no one else ever has an experience like this. There is ZERO excuse for this kind of behavior. read more

I get the best service from Ron Tonkin Mazda Bobby is a service representative there. I always ask for him. He is extremely efficient and thorough when caring for my new car. He makes sure the service technician is aware of my concerns and then follows up with me with advice from the technician. I will always take my Mazda here for its service. Bobby is worth the drive from north Vancouver. read more

Ron Tonkin Mazda - 22 cx5 turbo - Auto Repair Near Me - Portland, Oregon

I've always had good experiences in the service department here, especially when I took my leased car in for a routine upgrade. I recently had to have a minor system upgrade but there was a snafu with the service department computer system, and when I got there, they said they would not be able to perform the service. However, Kanta was able to keep my appointment and even got me out in record time. He could easily have apologized and said I have to come back another day, but he didn't. It's nice when people go above and beyond. read more

My purchasing experience of a brand new 2023 vehicle with Tonkin Mazda of Portland has been taunting. It started with me calling and talking with Sales Professional, Troy Walker. Troy was very persistent in communication as he'd call and text me every chance of the day he can get (for reference this was the last week of March when this all happened). On the last day of March, Troy kept asking me if I could come to the dealership to make the deal happen and I would be in and out within an hour with my new car. Spoiler alert: this did not happen. What ended up happening was a long discussion that went from 4 PM to 8:30 PM where Troy drove back to my place of residence to grab a physical check from me. During those hours of discussion, there was a lot of up selling of add-ons and additional services to be added to my vehicle purchase when I had already discussed with Troy in the weeks beforehand what I wanted with no frills. Each time I tried to shut Troy down on an add-on I didn't want, Troy would ask me why I didn't see value in the items they offered. And in each argument, I'd tell Troy I'm loyal to Mazda's stance on their long-lasting product and I don't need to drop an additional grand on an extended warranty for a power train when I have full confidence in the brand more than Honda, and Toyota. Anyways, I also met Jack Petrino, the Sales Manager that Troy would go back and forth with very often whenever we needed new printouts (this happens a lot). In the end, I managed to walk out with a new vehicle. If you ever do try to purchase a new vehicle at this location, be prepared to spend a lot of time talking and have lots of quotes from local shops for any add-ons you need. I found Royal Moore Mazda in Hillsboro to be a lot easier to speak with, so if the car of your choice happens to be there, I'd do business with them instead. Also, if you get the XPEL PPF (paint protection film) as I did with Mazda, please note that they do not do the service in-house and rather they outsource it to an unknown shop (I haven't been told who). You may be better off contacting various shops in the Portland area to get a much better deal on PPF than Mazda sells it for. And if you get Troy, don't let him downplay your quotes from local shops for a PPF because he will ask whether labor is priced in, yes they all are. read more

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My wife and I had a very off putting experience here. We were looking into trading in our existing vehicle for a smaller, more fuel efficient car. We didn't need to switch our car but figured if we could get 25k for the trade in (or close to that) we would be interested in making a deal. One of the places we corresponded with was Ron Tonkin Mazda. Via email, they said they could only offer $20k. Ok, no problem thanks for getting back to us. We decided that was 5k too low than what we have been assessed previously in the week and we would hold tight. I think we all know 5k is quite a lot when dealing with car sales. A couple days later we got a call from a sales associate who said she had "great news". She said she could do $25k for the trade in and that their dealership was known to give "top dollar" for vehicles. We explained we really didn't want to drive down to the dealership and waste our day if they weren't serious about that number or couldn't get close. She insisted they could, and wanted us to come to the dealership. We made an appt for the next night. We get to the dealership during our scheduled appt time and she greets us and tells us another customer came in so she can't help us. However, she is going to set us up with another great associate (who had 3 months on the job and was pretty inept). They tried all the typical, tired sales tactics. We kept telling them we didn't want to get too far down the road before knowing what they would give us for the trade in. I'll spare you the details but we sat at the dealership making small talk for 1hr and 15mins. Finally they came back with the offer which was $20k. $5k below what they told us. It was insulting and wasted our day. What annoyed us most is the only reason we went in to try to make a deal was because they called us with an offer and then completely deceived us. They didn't even try to meet us in the middle. We won't go back and I'd tell you all to be careful dealing with them. They're the typical used car salesman type trying to keep you there as long as possible and take you for everything you're worth. read more

This review is specific to a couple of people at Ron Tonkin of Mazda. I feel like I've got to get in here and give a positive review to somebody, and so I'm going to use this opportunity to talk about my experience today and with another person on another day. I took my car in, because I'm about ready to sell, and I wanted to make sure that there was nothing wrong with the car. I'm not actually positive I'm selling, because in the process of trying to sell, I realized that I like my car quite a bit. That's sort of funny to me, but it's not the point of this review. Tim, who was the service manager up until he just gave notice,is a very nice person.H e just went the extra mile for me, when I did come in and needed someone to look over my car. He was very attentive, and I didn't have to worry about anything. Unlike some people, I really worry when I'm going to sell a car. I want to make sure that everything's right. Tim told me I could stop by for a courtesy look at the car, and so I stopped by today. I was met by a very nice man named Juan. He looked over the car for me, and he took some time to do that. He explained to me that he didn't think there was anything wrong, andI was pleased that he did what he did. He made being at the service department a lot easier, and I wanted to make sure to thank him here and just give a positive review. My experience at the other Mazda, the one at Gladstone, was offset by this one. Thank you guys so much! If you do have a servicing need, I highly recommend using this Mazda. It wouldn't hurt to talk to Juan, because he's very approachable and he's very nice. read more

My 2011 Mazda CX-9 was towed to Tonkin via my mechanic. My mechanic replaced my BCM and it needed to be reprogrammed by a dealership. Jan 13th my car was towed there, and had been there the last 2 months. I was informed my PCM needed to be replaced, they got the car running and noticed a low voltage code. They informed me I needed a new fuse panel, and installed that, but wait, theres more! A bad positive cable with a corroded fuse link needed to be replaced, along with 3 wires in the dash. Roman kept insisting the car had been in a flood! Which it hadn't been. The passenger side Cowl Drain was clogged, backing up water had taken out all these components. Last week I found out they're throwing in the towel because the engine compartment harness needs to be replaced, but they can't locate the correct one. Apparently a CX-9 with a tow package is very rare ! I see them all the time. Hopefully I'll get my car back this week, and it will be towed to an Auto Electrical Shop, and this fiasco will be over. My first experience with Tonkin Mazda has not been a good one. The bill was at $3456 and change. They're taking off $1600 for things I believe my car didn't need in the first place. And if they're removing components that have already been installed, I'll repost an update. I give them 0 stars. Sorry read more

My experience with Nick Freese at Tonkin Mazda was exceptional, above and beyond what I have ever experienced. Key points that made this entire process unique : 1. No-pressure, I didn't feel rushed 2.Trustworthy 3. He listened to me 4. Quick and painless -- Nick made the process easy 5. Quick and clear communication (email or in-person) 5. No games 6. Final price was exactly as negotiated (no last-minute surprises) 7. Professional and polite 8. Attentive to my personal needs 9. Nick Freese went the extra mile -- locating a specific vehicle, having the vehicle showroom ready for me upon arrival, he gave me space to inspect the potential purchase privately, but was available immediately for any questions I had, staying after hours, coming in on his day off!! I highly recommend Nick Freese and Ron Tonkin auto dealerships to all my friends, family and Facebook contacts! Thank you, Nick, for making a normally painful process smooth and even enjoyable!! read more

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Cannot recommend Ron Tonkin Mazda enough. With a shortage of quality cars on the market right now many dealerships will not even return calls in a timely manner...this was not the case with Ron Tonkin. We were looking for a quality late model used car and it became apparent that the Ron Tonkin network not only had a good selection but that they make sure that all of their used vehicles are of good quality AND their pricing is very fair. Nick Freese was the sales associate we dealt with and he was as helpful as one could ask for; He was quick to return any messages we sent and was up front about every vehicle and pricing option. Dealing with Nick Freese definitely made the buying experience a positive one. Ron Tonkin Mazda will definitely be our first choice the next time we are in the market for a car, new or used. read more

I had Tonkin Mazda do a recall for valve guide seals on my Mazda 3 Turbo. I then had my mechanic of 30 years look it over and found an oil leak from the work done with the recall. Life is too short to fight with a dealer regarding who screwed up a job. I'm sure they would have offered to resolve this but when it wasn't done right the first time I would not want their tech to take it apart again and possibly screw up something else on my motor. I've never had a 'leaker' and I know my mechanic cares and will resolve this leak. read more

Update: Still no refund. I've called them multiple times, and now I've filled a BBB complaint read more

Thank you to Roman in the service department at Ron Tonkin Mazda. I took my 2021 Mazda CX-30 in because the screen went blank for radio, navigation, streaming, and anything related to my phone, but it still worked for the camera. I explained the problem to Roman. He figured out that the navigation chip was bad. When he removed it, everything worked except the car navigation (which i rarely use). He said i could use it without the car navigation, just using Google maps, or get a new chip. There was no charge for this. The service i received from Roman makes me want to return. Thanks again read more

This is the best dealership I have ever dealt with! I have been taking my Mazda here for service for years and been very happy. Steve Ballweber in the Service Department is such a pleasure to work with. This past weekend it was time to replace my 2015 Mazda CX-5 Touring, so I headed over to RTM to purchase a 2020 Mazda CX-5 GT. The entire buying process was a breeze and all of the gentleman who helped me from Jeff in sales to Dmitry in finance were so helpful! From start to finish they took great care of me and I was on the road in my gorgeous new car in just about 4 hours!! I've purchased over 27 cars in my lifetime and this was hands down the BEST buying experience I have ever had!! read more

Ron Tonkin Mazda - 2020 Mazda CX-5 Grand Touring (GT) - Auto Repair Near Me - Portland, Oregon

Patrick and Andree were great to work with when my wife and I were purchasing a 2013 Prius V 5. They were patient and allowed us space and time to have a conversation with each other and were responsive and never over bearing when we were negotiating. We felt fairly treated and respected! As a woman, I usually go into situations like this expecting to be treated differently, but we did not feel this at all from Andree and Patrick. Thanks you two. We are excited for our new car! read more

Fernando and Patrick did an excellent job finding all my needs and I ended up with the car of my dream. I highly recommend this place and to work directly with this dynamic duo as they assert excellent and professional service. I will definitely be sending referrals here. Thank you Fernando and Patrick! read more

I'm in the market for a new vehicle and scheduled a test drive through the chat feature. Within the hour Jacob reached out to confirm and ask which vehicles I wanted took at. He had them pulled up when I arrived for my test drive. He was super friendly and knowledgeable. He didn't pressure me into making a decision on the spot and if he didn't know the answer to my question he went and asked. read more

Didn't end up buying anything but gave them a decent chance. Visited here twice debating on buying a Mazda or Toyota. They price competitively, but don't really come down at all. Maybe a few hundred dollars, max. Had been talking to the same salesman the entire time, then when came in to potentially purchase was given someone else. I get this happens, but makes me way less inclined to buy It makes you feel not that important of a customer. Dealers are nice for seeing a known quality car, but you get a lot more for your money if you can qualify for a private loan. The car I was looking for is about 3k less on Craigslist. read more

I visited this location today for a 2010 Crosstour. The vehicle is was in fair condition, and had not been prepped for sale but they were asking over $13,000. The front wheels on the vehicle were different tread than the back wheels and this is an all wheel drive vehicle. Accelaration from 60-80 revealed earthquake like tremors from the front of the vehicle. Salesman tried to pitch features such as a 10 year old sub-optimal navigation and a deprecated all wheel drive system as the reason for the car to be priced at 10% of the best Kelly Blue Book values. The valve cover had gunky oil deposits and the oil cap also had gunky deposits in it. They produced a car fax report which said it had all services, but these service must have been poorly done. I told the salesman 3 times that I had already acquired financing, but he still came to the closing table with financing options. He proceeded to bring out his sales manager who brought a mechanics report. When I asked to speak with the mechanic in question, he balked and said he didn't know where he was. I was not allowed to jack up the vehicle or put it on their lift to inspect the tie rods or bushings, or the underbody of the car. There were marks or blemishes on all four sides of the car as you would expect, but they were neither tended to with paint or attempted to buff out. The engine compartment was filthy as you would expect from a private seller, not a dealership that represents brands like Toyota or Mazda. The dealers proceded to either lie to me about paying the previous owner $11,500 for this vehicle, or they are incompetent. While I was at the dealership I was not provided a cool space to inspect the car, nor was offered any water or refreshments. I had to contend with construction traffic going in and out of the lot including large trucks and workers. The site is under constructions currently. read more

Jeff Thompson at Ron Tonkin Mazda is your typical, sleazy car salesman. I talked to Jeff on the phone 2 times. I was very specific about what I was looking for, but also very specific about my trade in and where I needed to be price wise on both. After giving him my vehicles VIN number so that they new exactly what my vehicle was, they gave me a number of for my trade in that was exactly where I thought it should be and where it needed to be for me to make a deal on a new Mazda6. Jeff told me that they ran my vehicle through Kelly Blue Book and that the number he gave me was where my truck would come in if it was in the condition I said it was. Jeff called me back the day that we were going to drive out to the dealership. 39 miles I might add, each way. He said he wanted to know what time I would be there so he could have the vehicle I wanted to test drive ready to go. I told him the time and we arrived at exactly that time. Only Jeff Thompson was nowhere to be found. Person after person came up and we told them we were waiting for Jeff. They all scurried off looking for Jeff. Finally, about 15 minutes later, Jeff strolls up and tells us that he doesn't have the car ready. They had to drive to another lot and pick up the car, so another 30 minutes and we are finally taking a test drive. We liked the car and were prepared to make a deal when I asked Jeff what his manager had said about my vehicle. Jeff left to find out and came back with a distressed look on his face. He said that they weren't going to be able to get to the number that he had told me on the phone for my trade in. I asked him was my vehicle not in the exact shape I told you? He said it was in great shape. I asked, then why can't you get to the price you told me, I gave you the VIN number, so there should be no surprises. He then told me that their dealership uses a system other than Kelley Blue Book to determine trade in value. Wait, WHAT?????? I mean seriously, WTF??????? Why on God's green earth would you tell me that you could get to my number on the phone based on Kelley Blue Book when you don't even use KBB when determining trade in value. Their trade in turned out to be $4,000 less than what Jeff Thompson had told me on the phone. He said they would get me close to the number based on the actual VIN number and they were $4,000 less. Jeff Thompson is a liar and a con man. Classic bait and switch. Tell you one thing then they get you in the dealership and switch up their story. What a slime ball. I contacted the dealership to let them know what happened, and I haven't heard a word back from anyone. I'll get a Mazda6, but I will never buy a vehicle from a Ron Tonkin Dealership because by their silence, they are condoning the actions of their sleazy saleman, Jeff Thompson read more

This review is in relation to my communication with, test drive at, and lease negotiation at Tonkin Mazda on 9/9/21. Terrible experience, starting from the email communication with the salesman (as in, he just stopped replying to me) - so I called and set up an appointment myself. Went out and looked at the available cars. Test drove one. Asked to look at a lease offer. The offer was double what was publicized - understandable but disappointing. He told me they might be able to get it down if they ran a credit check. After an hour of waiting to hear back, and sitting there, I just left. This was 2 hours in at this point. What's complicated about a lease? What is there to wait for? I've never bought or leased a car before, so part of this might be just how the game goes. But I felt like they weren't taking me seriously from the minute I contacted them. The salesman seemed uncomfortable with the fact that I didn't really know what I was doing - at times he seems to talk down to me, at times he seemed stupefied by the questions I was asking. I felt like I was burdening them. Even after running my credit check they seemed kinda like - "yeah, I dunno" - it was never clear to me where we were in the process, or what the levers to adjust the offer might be. In the end, I was sitting in this empty dealership, confused, with employees whispering to each other in corners, avoiding me, and felt like I didn't belong there. I wanted to lease a car for the fun of it. I don't need a car - I live downtown and work from home. I went into this excited to learn about the process and to maybe walk away with a new toy. Nothing about this experience was fun, exciting and joyful. After leaving I emailed to follow up with the salesman (who at the time I left had moved on to helping someone else) to thank him for his time. I was being more of a salesman than he was! No reply back. A waste of 3 hours, and $75 in Uber costs, round trip. I do not recommend this dealership, and will be looking at options elsewhere. read more

I bought a car from Crossley. It went super smooth. At no time did I feel pressured to buy anything. He ever stayed late and delivered my car to north Clark County. read more

Obvious sleazy dealership nonsense like "let's go outside so I can talk to you where the manager won't hear" and shit-talking their own car quality to try and sell service contracts. read more

First of all my salesperson was amazing and professional. My complaint is with the finance department. I purchased a 2018 Mazda3 in 2018. On July 2nd I was t-boned. Luckily I purchased GAP insurance through Tonkin. However all of the paperwork they gave me indicated that I had GAP insurance through Principal Auto Gap. When I attempted to file a claim with them they had no idea who I was. After several of going back and forth with the dealership they finally informed me that my GAP insurance was through Toyota Financial Services. They failed to ever inform my lender Santander that my GAP insurance wasn't through Principal Auto Gap. So Santander kept sending all of the paperwork Toyota Financial needs to the wrong GAP insurance company. It is now Nov 12 and Toyota Financial is still waiting for the proper paperwork from Santander. Santander has finally sent most of the paperwork to Toyota Financial Services but they are still waiting on the refund check from Tonkin for my prepaid maintenance plan. I finally got in touch with someone from Tonkin last week and they said they'd look into it and call me back. I purchased a new car from Tonkin a week after my first car was hit so I know they know about this. They are playing dumb and my totaled car still has a balance on it because Tonkin is not doing their part. As I write this review I realize that my paperwork for my new car's GAP insurance also says it's for Principal Auto GAP and I should probably make sure it's not through Toyota Financial. I'm loathe to make this review public but after 4 month with no response I don't see what choice I have. read more

DO NOT GO HERE. People say dealerships rip you off this place is a whole nother ball game. THESE PEOPLE ARE LIARS. just got a call from my third mechanic after this place who's actually honest, They said they did not agree with any of the assessments that this dealership made and this dealership made $5,000 worth of assessments when my car was worth $10,000. They gave me a bill of fake assessments to push me to trade in my own car so they can have my used Mazda 3 They were trying to scare me to get my used Mazda 3 and scare me into a plan and lie about all of the things in the car. Zero stars read more

My first time at Ron Tonkin to buy one car and possibly trade in for another, long story short I was going to buy 2 cars. The salesman was very judgmental and didn't give us the time of day. We asked to go look at a new car of a specific model and he didn't bother to grab the keys, just showed us where the car was and walked away. Felt very judged and not taken seriously in which I never got to see the inside of a single car even though approached by 2 salesmen, in which the second salesman asked me if I was here to deliver his food and when I said no I'm looking to buy a car he didn't even proceed to ask if I needed help and walked away. I'll be taking my car and business to a different Mazda due to the lack of professionalism. read more