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    Ron Tonkin Mazda

    3.4 (208 reviews)
    Open 7:30 am - 8:00 pm

    Services - Ron Tonkin Mazda

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    5 More Services

    Auto repairs

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    False advertising

    Trask Sampson is an incredibly unprofessional, disrespectful, and rude sales manager. At the end of the sales negotiation, Trask swoops in with no context and resorted to name calling, terms such as "spoiled little br*t" directed at me. As well as "I'm telling you no which is something you clearly have never been told." Absolutely horrible behavior from a grown man. Spoke down on me, my profession, and attempted to belittle me. I felt I struck a cord for him being a young woman just trying to buy her first car at a good price. No matter how irritated you are, there is never an appropriate time to have that language with a client. In addition, the car was falsely advertised on the website. Claimed to have a sunroof/moonroof on the page and when I came in person that amenity was not present. DO NOT BUY FROM HERE. That behavior should not be tolerated in a professional environment nor do I feel comfortable supporting a business that allows that to happen. As a woman, it is already difficult to navigate purchasing a car alone. You cannot tell me that Trask Sampson would use that kind of language on a man for being stern and trying to get a good price on a vehicle. I instead took my money to Royal Moore Mazda where I was treated with respect and bought the exact car I wanted with all the appropriate features advertised.

    Mazda 3 preferred package Fwd six speed automatic transmission 4 cylinder Great car couldn't be happier. Ron Tonkin Mazda Portland
    Kathy Rankin Photography ..

    They weren't pushy. That's everything to me. They helped me find a really nice car and helped me to avoid purchasing a really bad car from another dealer. It's like the salesperson, Rafael Alimamedov knew exactly what I wanted. I was given explanations of The car's settings, he set up my Mazda phone connected service app and Took some of his own time AFTER The sale to show me the cars automation features. . I was sold different warranties that were easily sold because they're protecting my vehicle. That is important and worth the time to really understand what you're getting and be sure to ask alot of questions. There was a lot of things going on at once. The experience with Mazda has been very good too. I did cancel the GAP on Mazda Financial services website in a timely fashion with a Mazda rep on the phone. I decided to make a bigger payment on the PRINCIPAL so I didn't need the GAP. They have a really nice showroom and take pride in selling quality cars that you'd be proud to own They have friendly sales representatives that treat you like you're a valued customer. And they're willing to explain how the car works the more more immediate thing you need to know. Mazda has a great online car manual which is easy to use). And a manual comes with the purchase the car. As far as the purchase of the maintenance insurance and extended warranty, we'll see how the service department does on maintenance and I'll come back for a rating on that but separately. I'll also come back to rate how well the service department does. And I'll rate if The pre paid maintenance is worth it. I have confidence that it will go well on part with The total experience. quality cars and quality employees. My only complaint is that all cars nowadays are too expensive!

    22 cx5 turbo
    Brent P.

    I get the best service from Ron Tonkin Mazda Bobby is a service representative there. I always ask for him. He is extremely efficient and thorough when caring for my new car. He makes sure the service technician is aware of my concerns and then follows up with me with advice from the technician. I will always take my Mazda here for its service. Bobby is worth the drive from north Vancouver.

    Minh N.

    My purchasing experience of a brand new 2023 vehicle with Tonkin Mazda of Portland has been taunting. It started with me calling and talking with Sales Professional, Troy Walker. Troy was very persistent in communication as he'd call and text me every chance of the day he can get (for reference this was the last week of March when this all happened). On the last day of March, Troy kept asking me if I could come to the dealership to make the deal happen and I would be in and out within an hour with my new car. Spoiler alert: this did not happen. What ended up happening was a long discussion that went from 4 PM to 8:30 PM where Troy drove back to my place of residence to grab a physical check from me. During those hours of discussion, there was a lot of up selling of add-ons and additional services to be added to my vehicle purchase when I had already discussed with Troy in the weeks beforehand what I wanted with no frills. Each time I tried to shut Troy down on an add-on I didn't want, Troy would ask me why I didn't see value in the items they offered. And in each argument, I'd tell Troy I'm loyal to Mazda's stance on their long-lasting product and I don't need to drop an additional grand on an extended warranty for a power train when I have full confidence in the brand more than Honda, and Toyota. Anyways, I also met Jack Petrino, the Sales Manager that Troy would go back and forth with very often whenever we needed new printouts (this happens a lot). In the end, I managed to walk out with a new vehicle. If you ever do try to purchase a new vehicle at this location, be prepared to spend a lot of time talking and have lots of quotes from local shops for any add-ons you need. I found Royal Moore Mazda in Hillsboro to be a lot easier to speak with, so if the car of your choice happens to be there, I'd do business with them instead. Also, if you get the XPEL PPF (paint protection film) as I did with Mazda, please note that they do not do the service in-house and rather they outsource it to an unknown shop (I haven't been told who). You may be better off contacting various shops in the Portland area to get a much better deal on PPF than Mazda sells it for. And if you get Troy, don't let him downplay your quotes from local shops for a PPF because he will ask whether labor is priced in, yes they all are.

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    I would recommend Fernando if you want to buy a Mazda. Her was patient and went out his way to provide you information about your interest.

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    1 year ago

    Michael Scott was great! No pressure, just the facts. Easy transaction. Happy we found our Mazda here.

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    7 years ago

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    Tonkin C.

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    Ask the Community - Ron Tonkin Mazda

    Review Highlights - Ron Tonkin Mazda

    What outstanding customer service I received from everyone there especially from Michael Kasper!

    Mentioned in 16 reviews

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    Arthur's Automotive

    Arthur's Automotive

    3.9
    (28 reviews)

    Last Summer I brought my 2008 Equinox to Arthur's Automotive to have them go through my entire car…read moreand fix anything that's not working correctly. They took the car and had it for several days and called me when they thought they were done.. I picked it up and paid close to $1700 dollars and drove home A few days later I was going to Washington State and when I got half way across the bridge white smoke, which I found out later, was steam puring out the hood! I just rolled to a patch of grass between the exits to Vancouver and Camas and stopped . I called a tow truck and had him take it back to Arthur's Automotive. It was Sunday so he parked it in the lot, locked it up and left the keys.in it. I left a message letting them know what happened. They called a couple days later letting me know the engine was completely ruined and would cost too much for a replacement. Not one time did they apologize. I had told him there was a problem with the water container and needed to watch it for leaks. They talked to me about it and looked at it. I've been advised to seek legal advice so I will be doing that at the advice of family members.

    I've been a loyal Arthur's customer for several years, which makes this disappointing to write…read more What should have been a straightforward heat/AC repair turned into four separate appointments due to poor communication and planning. Within these appointments, I experienced overbooking which resulted in them not even getting to my car, repeated delays due to parts, being left without my car for an entire weekend with no pickup option (even though my car was drivable w/o the heat/ac) and ultimately discovering that my camera and radio were no longer working after the repair, an issue they caused. When I returned to have that fixed, I also noticed I was charged for a part I never authorized, which they later acknowledged was an internal mistake and refunded. While I understand parts delays can happen, the lack of communication and consideration for the inconvenience caused was unacceptable. Although a small discount was applied when I asked for compensation, in my opinion, the amount did not align with the price I paid, the ongoing issues and unprofessionalism I experienced. I won't be returning to Arthur's and I can't recommend their services.

    Konkin Service Center

    Konkin Service Center

    3.7
    (3 reviews)

    I finally found a shop that actually fixes the problem! Konkin was great to me and Ford F-150, and…read moreI couldn't be happier with the experience. They were upfront and honest about what needed to be done, and I never felt like they were trying to upsell me on anything unnecessary. Which is really tough to find in Portland nowadays. Will definitely be bringing my truck back here whenever it needs work. Highly recommend them this shop!

    DO NOT trust nor do business with this company. I knew I was buying a salvage vehicle and…read moreunderstood the inherent risks that go with buying one. But, I had an independent mechanic conduct a pre-purchase inspection and also purchased a five year extended warranty. The mechanic found no major issues, so I felt comfortable buying it. I made the trip from Chico California to Portland by Amtrak (14 plus hours) so that I could see and drive it for myself. Unfortunately, in the 20-25 minutes it took the Uber driver to go from Amtrak to their office, upon walking into the lot saw a major dent on the driver side door. The salesperson stayed a parking lot attendant had hit the vehicle causing significant damage to the door and panel to the right of the door. I would have had a body shop give an estimate but it was after 5 pm on a Friday (March 24, 2023) by the time I got to the dealership and the salesperson assured me there was no structural damage. There was no reasonable way to stay Friday, Sat and Sunday to get a quote(s) from at least one or two body shops that Monday. The owner indicated it would only cost them $1000 to fix it and they'd ship it to me. Not wanting to trust their work I requested they agree to pay the cost based on at least three quotes in Chico. They said no and settled on only covering me for $2500. I should've known better but was exhausted and didn't want to take a train back. It was exceedingly bad decision to acquiesce and am now stuck with this problem. I got completely ripped off because the damage to the vehicle that they did, supposedly in the 20 minute ride from Amtrak. For all I know is the damage happened days before I left Chico and they knew if I got there after traveling such a long distance I'd be less likely to walk away. Now I'm looking at least spending another $6000 to repair the damage because of structural damage to the driver side door post, having to replace the driver side door with a new down, and damage further down. I would never recommend this company as they clearly knew this vehicle had more substantial damage than what they indicated. Making it more skeevy was the salesperson telling me they would be fixing it in house & would only cost the owner $1000 to make the repairs. In retrospect, it tells me they're either ignorant, incompetent or outright deceptive. Let my crappy decision serve as a warning that you will likely get ripped off. Do not use this company because the salespeople and owner are unscrupulous. If I could give less than a one star I would.

    H and H Mobile Mechanics

    H and H Mobile Mechanics

    3.4
    (9 reviews)

    My heater fan had stopped & I wasn't able to drive being its still winter. Nate had Ryan to me the…read moresame day. Repair took less than an hour. The mechanic shops I called were days & weeks out. Very happy with service & price. Thank you guys. Since then they have replaced a bad line on my AC a few months back & tonight I ended up stuck on the side of the road with a bad batch of diesel that clogged up the fuel system. They were out with new filters in about an hour & got me going again in about 30mins. Nate & his guys are phenomenal.

    Worked with them for a prepurchase inspection…read more Good: - fast and clear initial communication, straightforwards - very quick to schedule, same day - friendly and easy going - provided photo of an axle leak issue that otherwise nobody had caught Not too good: - as other reviewers have noted, they weren't responsive with followup questions - Expect to get a verbal rundown of inspection results and nothing further in writing, despite what they say - Missed a small oil leak from front crankshaft seal that dealers were aware of and I had also seen evidence of during my own cursory inspection. But it's possible it'd been cleaned up before they arrived... - Mechanic arrived at dealership more than two hours late and I received no notification about this, and my calls asking for an updated ETA were dropped From time of mechanics arrival to when I received findings, the inspection took between 30-45 minutes including a test drive.

    Stellar Auto Repair

    Stellar Auto Repair

    3.8
    (24 reviews)

    I am so relieved to find a car repair shop within walking distance in NE Portland that operates…read morewith integrity and professionalism. Very prompt responses via text message with Alyysa who kept me informed almost daily with the progress on my car. I would definitely recommend Stellar for anyone who is looking for an efficient, well run, and competively priced repair shop.

    Stopped for a quote, to get process of a repair started. Already knew what was wrong and asked…read morethem for the repair. Typical line(s) - they need to charge a diagnosis fee for what they could already see. Sometimes... replacing a part is all thats needed to be done! And with a typical lame excuse I heard here and almost every shop; if we replace the wrong part and car still doesn't work - the customer gets mad at us." In my experience the only time that happens is when the shop in fact screws up. But they actually had a mechanic come out and take a look at the problem. Mechanic who said he did most of the Euro work said he would have the gal up front start (Jeka) working on quote. Mechanic went in disappeared and left on his motorcycle. Sad thing... he didn't have any idea of the know issue our car had. So after standing around 10 -15 minutes, waiting for the mechanic, who never told me he was getting off - I checked with 2nd gal in front and had no idea of what I was talking about - even tho the Jeka said she had told 2nd gal, and told me that 2nd gal was working on "it." Yea... right. What a finger pointing game. -NEXT DAY- No emailed quote came as promised from the PREVIOUS day when I was at the shop. I had to call them, gave them a deadline for later that day to get me the quote, and stiLL, NEVER heard back. I bet that's how the repair would have gone, too, had they actually did anything after (not) producing a quote.

    Gateway Auto Repair

    Gateway Auto Repair

    2.3
    (3 reviews)

    Sunday morning, I told my girlfriend that I didn't know if my car would make it through the day. I…read morewas hoping to make it through to my next paycheck to get it checked out because, well, we've all been there. If I don't have to spend it, I won't - and being poor eliminates preventative care. Sunday afternoon, I'm driving up 82nd, and something pops. Power steering is gone. All sorts of red lights light up and shit all over my dashboard. I've got a lot of important stuff to do this week that I absolutely need a car for. I just started a new job, I can't have this happen right now, I'm panicking. I called Gateway Auto Repair. I'm stoked that somebody even picked up the phone on a Sunday afternoon. I told them where I was, and they told me they'd be there in ten minutes. They came and got my car for me. Again, I'd like to emphasize, Sunday afternoon. Sunday night, I'm back home, with my car functioning properly in my driveway, a little less than six hours later. The intricacies of what went wrong with my car I'll primarily attribute to negligence on my part. They provided the following: -An honest, fast, on-site diagnosis. -An accurate estimate which he met without any hidden fees. -Honest recommendations as to other immediate needs for my vehicle. -An unheard of turnaround time to get my car back to me, I've never had auto repairs done so quickly. Seriously, awesome. My week isn't totally fucked thanks to these guys.

    Recently my car was broken into and the ignition switch was torn off by the thieves that tried to…read moresteal my car. I searched for a mobile mechanic that would be able to replace and re-key the ignition. I hired Rick to do the work and paid Rick cash for the work in good faith as he assured me that I was in good hands. Rick said that this should take him a day to complete. After over a week, the ignition was replaced I was provided a new key. However, the key does not work and I am no better off than I was before I hired Rick to do the work. I can not start the car which will now have to be towed to another mechanic. I am out the money that I paid Rick and he will not return my calls. Rick seldom returns phone calls and now that the ignition switch and key do not work Rick will not complete the work that I paid him for.

    K & M Auto Service

    K & M Auto Service

    3.7
    (42 reviews)

    Amazing Job done and fantastic prices…read moreCustomer Service us #1 I recommend them to anyone wanting an honest shop

    I've been taking my vehicles to K & M for at least ten years and usually had a pretty decent…read moreexperience. Last June I took my Tahoe to them for an AC service. They did the job and got the AC working for me but, when I went to pick it up, I noticed that the backup camera wasn't working. I informed the guy at the desk and he immediately started gaslighting me by insinuating that the camera going out was an intermittent problem that had probably been happening for a while. I told him that the camera had worked perfectly EVERY time I put the Tahoe in reverse ever since I purchased it until his shop serviced it that day and asked him to have the technician that worked on the vehicle undo whatever he did to make it stop working. After three "attempts" to fix the issue over several weeks, he gave up and admitted that they hadn't even tried to figure out the problem because he said that, by working on the AC, they hadn't came anywhere near the information center where the camera picture would normally appear. Through the entire process he continued to gaslight me by insisting that it had been an intermittent problem BEFORE I took it to them for the AC service. Bottom line; they never fixed the issue and I still don't have a working backup camera and now I have to find a new, reliable garage to service my vehicles.

    Ron Tonkin Mazda - autorepair - Updated June 2026

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