sales guy was nice, helpful.. although the Nissan we drove way pricey. Above bluebook value. this car was claimed to have gone through inspection by their department. The car first thing I noticed while on the test drive was oil pressure was very low! No oil light indicator. I turned around brought it back and let the salesman know. he said the shop would look at it and repair anything further. He called the next day and notified me the oil pressure sensor was bad and they replaced the part. inquired about a loan for the vehicle and they wouldn't due to price of the vehicle. At this point the hard inquiry exists on a car they knew wouldn't be eligible for a loan due to the asking price. my first experience here and most likely my last. read more

Hands down the best used car buying experience I've had while looking for a commuter car for my daughter. They are out a ways from Portland but sometimes you have to go a bit further for a good deal. Michael was up front about the vehicles we were interested in. He provided all the service documentation he had on each vehicle and was forthcoming with the information. We felt absolutely no pressure to purchase same day. His customer service was off the charts and I would highly recommend buying a vehicle from Brookwood Auto Group. read more

Found the perfect car! Great Price. No Pressure. Easy Fast. Accomodating. Best car buying experience we have ever had, and that is saying alot! Highly recommend this dealership!!!!!!! read more

Wow! I just purchased a 2016 Audi e tron from Brookwood and I had a wonderful experience. They made everything easy, approachable, and pressure less. We were able to find a price that worked for me and got me on the road in a couple of hours. I highly recommend working with Jerry. He was approachable and helpful the entire experience. I also had the opportunity to meet the GM and owner. Everyone was super friendly. It was like a family company! Thanks Jerry, you made my weekend! read more

Brookwood Auto Group - Auto Repair Near Me - Forest Grove, Oregon

I take both my car and truck there for service. The customer service is excellent, and I can count on them being honest and fair pricing too. I also look for their coupons published regularly for additional savings. read more

Brookwood has always provided us excellent maintenance for our vehicles and I love being greeted by Buddy, their adorable dog, when I arrive. Sadly, my car was totaled and I went to their car lot to see if they had a replacement. I didn't find a car that 100% suited my needs, but they were caring and patient and I worked through their inventory and test drove several vehicles. Never felt sales pressure like I have at other lots and left with a good feeling. Highly recommend their service or sales teams to others! read more

The people at Brookwood are amazing!! They provide affordable, fast service, and I always trust my car with them. As long as I'm in Forest Grove I will never be going anywhere else! read more

I took my F350 truck in for tire rotation on a Friday afternoon. I opened the hood the following Friday( I check my oil every Friday morning) to find the plastic cover for the top of my engine missing, it had been stolen. The truck was never out of my possession during the entire week. At my home it is parked behind my house, inside a locked gate. I live down a long private road. The truck is taken to work everyday. I park atop a log deck with only one road in, past where I've been cutting firewood. The truck is never out of my site and doors locked. The hood release can't be actuated with access to inside the cab. The only people to have access to my truck was the shop at Brookwood Auto Group. I did not witness the theft, as they had me wait inside while the truck was taken around the back of the building. It took over 60 minutes for them to rotate the tires (no balance). I called and spoke with David, the reply was, 'Not us'. I will be filing a theft report with the Forest Grove Police Department. read more

My daughter and I went to Brookwood to look at a truck for sale. We were leery of buying from a small dealership, but it turned out to be an excellent experience. We bought the truck for a very reasonable price and they agreed to several repairs. We scheduled to bring the truck back for repairs and paid at that time with a check from the credit union. This is where I thought it would be like pulling teeth to get the repairs done, but I was wrong. Sam, the manager (owner?), promised he would take good care of my daughter, and he did not disappoint. When she dropped the truck off for repairs, Sam set her up with an Acura SUV that ran great and got her to and from work. When she returned to pick up the truck, she found that they not only fixed what was listed on the purchase agreement, but installed new brake pads, shocks and did an alignment free of charge. I only post on Yelp if a very good or very bad review is earned, and Brookwood earned this review. If you like a vehicle they have posted online, don't hesitate to go check it out. VERY impressed!!! read more

I helped my mom buy a used car here and I was very impressed with their service. They were very up front and helpful, and the car was in great condition. I would definitely recommend them! read more

Through chance came across a vehicle that I was interested in at Brookwood. Drove all of the way out to Forrest Grove from southeast Portland. Thank goodness for Google maps absolutely not familiar with Forrest Grove. Mike Cook took me for a test drive including taking the Jeep to a location where the 4x4 could be engaged. Through full disclosure he indicated that gas gauge was not operating properly and if I was interested they planned on the resolve by next day. Went back next day and purchased the jeep. That was last Saturday, drove it back to Portland and immediately took it to HID Systems and had the headlights changed to High def and drove home parked car in garage since it did not have an alarm. On Tuesday took to Stereo King for have blue tooth, am fm cd player installed as well as Viper car alarm. Took home and the following morning used jeep to run errands and when car stops at light it dies. Called Brookwood to advise and did not expect any resolution from them since I did buy it "as is". Pleasantly surprised was told by Nate to bring it in and they would see what was wrong. Found out due to battery being disconnected when stereo and alarm was installed that the jeep lost its base throttle plate position. Throttle plate was closing 100% causing a full rich condition which flooded the engine causing it to die. They cleaned the throttle body and reset base position. Runs great!!! NO CHARGE !!!! I can't thank Nate, Roger, Heather and Mike Cook enough absolutely did not expect the wonderful customer service I received. Would not hesitate to do business with them in the future and would highly recommend them to all seeking a vehicle. read more

Brookwood Auto Group - Jeep Liberty 4x4 - Auto Repair Near Me - Forest Grove, Oregon

The process of buying a car usually isn't a pleasant one, or at least I didn't know it could be! It's refreshing to meet genuine people that care about their customers and go out of their way to help you get into the right car and for the right price. They were an absolutely stellar team, Heather and Cari, and they went well beyond what they had to do in order to make sure I was okay with the car I was buying. Beyond helpful. Honest. Caring. I cannot recommend Brookwood Auto Group enough. Sincerely. They have a culture of fairness, honesty and building relationships with customers that was refreshing to say the least. I will return the next time I buy a vehicle. I will absolutely recommend them to anyone I know looking for a new car. The process was easy and they saved me from making a big financial mistake and had zero obligation to do so. Because they are kind, and real. Instant human interaction with no pressure sales, at all. I mean the opposite in fact. Which really matters. They care if you come back, that you feel welcomed and that you are making the right choice. I have never had such a great experience purchasing a car. Ever. Thank you Heather and Cari! read more

Micheal is an angel, seriously, he was one of the most professional and transparent businessmen I have ever met, and I've been around a long time. I came to him with my clunker that actually had a flat tire on the way and drove away with EXACTLY what we had hoped to find. He worked miracles for us with the financing and was just an absolute delight to work with. You CAN'T go wrong with this company. read more

We purchased our vehicle here a week ago. I am so pleased that it was a 5 stars experience. Sometimes buying a car can be difficult. Mike (owner) makes the experience anything but difficult. He will go out his way to get you into what you need. We have a kiddo at OHSU and our old car wouldn't make it up the hill comfortably. Not a problem now! Our new car is fantastic and our stress level went way down. Financing is easy. Trade-in process is easy and there are entry of great cars to choose from. We appreciate the follow up call and will definitely buy our next car from these guys. There is a new friendly dealership in town! Keep up the great work! Also, thank you for the referral to Maddies Garage. It's great when businesses work together and with the community! read more

Wonderful place! Very conscientious about their cars and ensuring they are in top shape. Friendly staff who do not pressure their customers. Even though they didnt have a car that right for us, they still stayed in touch about cars they were finding at auction that might work for us. AND Heather even helped us find a car from a private seller elsewhere by running a Carfax for us. They truly want to help people. Not at all the usual wheeler-deeler used car salesmen! I really wished we could've bought a car from them. read more