Jasmine was the salesperson for my 2026 RAV4 SE. From the first phone call to the dealership to…read moredelivery two months later, she made the buying process stressless. Weeks after making a deposit on a red LE I changed my mind and upgraded to a white SE. Jasmine made that switch happen seamlessly. Jasmine also kept me updated regularly on the progress of the production and shipping status of the car. Even my trip into the dreaded finance office was fine. Since I was paying cash there wasn't a lot to negotiate. I love the car and thank Jasmine for helping me make the perfect choice.

The entire buying experience of my 2026 RAV4 SE was fantastic. Ashley was so very helpful in…read morehelping in the entire process during sales and HJ was a pleasure to work with in finance. Having paid cash for the vehicle certainly made it easier, I'm sure. We love our new car and wish that we could do all our service at the Hillsboro Toyota, but we live 600 miles away.

After a full month of car shopping (I'm definitely the type who researches everything before making…read morea big purchase), I landed on the perfect vehicle--a Hyundai Tucson Limited--from Dick's Hillsboro Hyundai, and I couldn't be happier with the experience. My salesman, Evan Miller, was outstanding from start to finish. There was absolutely no pressure at any point. We stayed in touch over the entire month while I worked through my options, and he was patient, responsive, and incredibly accommodating--even when I know I wasn't the easiest customer. He stuck with it until we found exactly what I wanted. With the help of Sales Manager Jacob Inukai, they not only secured the specific vehicle I was after, but actually exceeded my expectations. On top of that, they worked with me to get the deal exactly where I needed it to be. (Side note: there are a couple of fellow Army grunts working there as well--if you know, you know.) I also want to give a shoutout to Dave in Finance--he made that part of the process genuinely enjoyable, which is not something you hear often. Let's be honest--car salespeople don't always have the best reputation, and sometimes that's earned. I'm also at the stage in life where I have zero patience for pushy, high-pressure tactics. That's exactly what I didn't experience here. The entire team was straightforward, easy to work with, and focused on making sure I left satisfied. I can't say enough good things about this group. If you're looking for a dealership that treats you right and works with you--not against you--this is it. Thanks again to everyone at Dick's Hillsboro Hyundai--I'll definitely be back. Jeff B

My Hyundai Ioniq plug-in hybrid (PHEV) was towed to Dick's Hillsboro Hyundai for a 12V battery…read morereplacement in late March, after I had called Dick's to confirm the dealership was capable of servicing my make and model. I twice asked, in writing, that specific diagnostics were performed due to known issues with the electrical system of the model of vehicle I have and any applicable service bulletin be checked before the repair was closed. I was told that the requested work was done and was billed for it. My vehicle was at the dealership for about ten days, in part because Dick's had difficulty sourcing a part, which I ultimately located and brought in myself. Notably, when I had to have this same repair repeated at a second Hyundai dealership because the necessary records were not provided, it was completed over a few hours and full documentation was provided to me to verify that it was done correctly by certified staff. Communication with the service department at Dick's was also challenging and often required my follow-up, even when calls were promised at a specific day/ time by staff. After my car had been in their service center for a week, I called to check status and was told that the advisor who had been handling the repair no longer worked there and had left minimal information about why my car was there. When I picked the vehicle up, the trunk was left in disarray: the battery terminal cover was unsecured on the far side of the trunk, bolts and the old battery were dropped into a crevice, and both the trunk and battery compartment panels were left open and out of place. I immediately reported these issues to the service manager and was told that everything would be put back together. The panels were back in place when the car was returned to me the second time, but days later another Hyundai dealership found the components beneath them still unsecured, documenting in writing that the metal battery hold-down bracket and battery terminal cover had been left unsecured next to high-voltage components, presenting a risk of electrical arc or fire. While reviewing the documentation that Dick's provided to me, I noticed that the battery test Dick's provided was run using an AGM setting, despite the 12V OEM battery in my Ioniq being a conventional (non-AGM) type. When I flagged this to the dealership as an issue and asked for copies of the diagnostic records and further information about the work I paid for, they declined. When I asked for confirmation that the technician who performed the work on my car was certified for hybrid vehicles, the dealership told me it considered the matter closed and declined to engage further. Dick's own website blog advises customers to ask "Are Your Technicians Hyundai-Certified?", says its service creates "an official, verifiable record of all maintenance and repairs," and describes its team as "Hyundai Master Certified." Hyundai's technician training catalog (publicly available on its careers website) states hybrid-vehicle work requires its "Specialist" level certification, while the staff training report Dick's service manager provided lists all of its staff as "Certified" (the level below Specialist). If you own a Hyundai PHEV, HEV or EV, I strongly recommend following Dick's published advice and obtain confirmation of technician certification and the availability of service records before authorizing work or considering the purchase of a CPO vehicle from this dealership. Update, July 3, 2026: Thank you for your response. My direct correspondence with the dealership consisted of two emails before the service manager closed communication and directed me to pursue the matter through external channels. I followed that advice. By the dealership's own account, this matter has been ongoing for several months. During that time, the dealership has had the opportunity to provide objective documentation: service records, technician certification, or a response explaining how its practices align with Hyundai's published training framework, and has not done so. The statements in my review are supported by an independent written assessment from a second Hyundai dealership, written communications with Hyundai Motor America, as well as Dick's and Hyundai's own publicly available documentation.

We recently purchased a used vehicle from this dealership and were told it had passed their…read more162-point inspection. Unfortunately, just three days after bringing it home, the check engine light came on. We had the car looked at by our mechanic and were told it needs a new catalytic converter--something that typically fails over time, not overnight. When we contacted the dealership, we were told the vehicle was sold "as-is," which we understand. However, it's very concerning that such a major issue showed up almost immediately after purchase. It raises serious questions about whether this problem existed prior to the sale and whether it should have been disclosed. Overall, this experience has left us feeling misled and disappointed. We expected more transparency, especially after being assured the vehicle had gone through a thorough inspection. Buyers should be cautious and consider having any vehicle independently inspected before purchasing.

I purchased a 2020 Chevy Tahoe for $38,000 from Tonkin Chevrolet, and from the very beginning, it…read morehad a serious issue--it would not hold air in the tires due to the chrome rims. Once I identified the problem, I brought it back immediately because this is a major safety concern. I was told the issue had been fixed. However, after being out of the country for two months, I returned to find two flat tires again--clearly, the problem was never properly resolved. The dealership then offered to buy the vehicle back for $33,500. I did not feel this was a fair price given what I originally paid, but I didn't have the time to continue dealing with the situation and felt stuck accepting it. What's even more concerning is that the same vehicle is now listed for $40,000 with the same rims that caused the issue in the first place. Selling a vehicle that cannot reliably hold air in its tires raises serious safety and legal concerns. This experience felt dishonest and careless when it comes to customer safety and resolution. I would not recommend this dealership to anyone.

Caution regarding the 2008 NISSAN ALTIMA with VIN# 1N4AL21E78C217983…read more Update: This review has been edited in response to the dealership threatening legal action against me after my post. I feel that this dealership was repeatedly dishonest with me during and after the purchase of my vehicle. During the sale, the person handling the paperwork raised their voice at me several times while I was reviewing documents, which felt like an attempt to rush me into signing without a full review. Afterwards, he pressured me to write a review at the desk with him present. After the purchase, my mechanic found the car needed over $1,000 in repairs. In addition, several fluids were low, and both the engine and cabin air filters needed to be replaced. None of this was disclosed at the time of sale. Regarding the Nissan Altima mentioned above -- that was my former vehicle, which I traded in for a $200 discount. The dealership explicitly told me it was going to the junkyard. That was the only reason I agreed to part with it for so little. Based on a mechanic's inspection that can be seen on the vehicle's CARFAX, I believe the junkyard is the best place for this vehicle: it had a split CV axle and extensive power steering issues, with repairs estimated around $10,000.

I bought a car from Pacific Motors recently and found out a couple of weeks later that it was a…read morepile of junk. About a week after I had purchased this car the check engine light came on and I took it to a mechanic. The mechanic had a long list of things wrong with my car, he had said his reader pulled up 30 codes, something that had never happened before. The most concerning part of this for me is that the air bags had been tampered with, the mechanic said it was likely a salvaged title, and the car is unsafe to drive. I was not informed of any accidents. The car is still running but makes very strange sounds, and I do not drive it more than 15 miles at a time, and I feel very trapped by these circumstances. As a single mom I cannot afford to get another car loan. Although they claim to sell the vehicles as is and are unwilling to make returns, after many conversations and threats to pursue legal action, they were willing to take the car back, but asked me to pay DMV fees and mileage, to which I declined as I had already paid DMV fees and am unwilling to pay mileage. It is very concerning to me that so many people have come out with similar experiences to mine in such a small amount of time. I have spoken with a lawyer, filed a consumer complaint and I am prepared to proceed forward with legal action. If anyone that has fallen victim to this business would like to work together for justice, please reach out.

I really cannot recommend this dealer enough. I purchased my 2022 F150 there and there was no…read morehigh-pressure sales or anything unpleasant. There was a minor incident a couple years later (just recently) where after I picked up my truck from service, I noticed a small crack in the left tail light and the general manager Lance Nolte previewed the check-in video of my truck and even though it wasn't really clearly visible on that video because it was quite small, he took my word for it that it wasn't that way when I brought it in and kindly and professionally covered the replacement cost. mistakes can happen, but the point is this dealer decided to believe their customer and they valued me. Also, Valentina, my service advisor is professional, communicative, and very kind. For regular maintenance like oil changes, they even give the option of picking up your vehicle or offering a shuttle or a loaner car if they have any available. I've had all my trucks maintenance done at this dealer since it was brand new. So from the purchase process all the way through to correcting minor issues, this dealer stood by me, their customer. Thank you very much to Lance and Valentina for an excellent experience! I'm certain that I will purchase my next Ford here.

My sales department experience 1/2024 was OK. But, 6/10/25…read morethe oil change-works experience was a problem. Noah refused to show me how to reset my oil change indicator. He told me the computer does its own thing there's nothing he could do. So, I learned how to change it on YouTube.

The whole staff is AMAZING!! Christian-Imari-John-Tim went…read moreabove and beyond our expectations!! I am most amazed with Travis. He worked an amazing deal with a mistake i made

They do not respond to inquiries whether it's by phone or email. Given their lack of…read moreresponsiveness, probably not a place I can trust or rely on in taking of my car or me as a customer.

Andy N. Is a top notch sales guy. He worked diligently, provided honest information, addressed all…read morerequests with promptness, and made sure he had my best interest at heart. He's a true professional. Thanks Andy.

Awful attitude. Stay away from them. Overpriced vehicles and the manager/owner thinks he is sent by…read morethe gods. No sense of customer service or decency even

I can't praise this staff, or this dealership enough. I know the deal- walk in, get jerked around,…read moreetc-- been there. This is the fourth purchase we've made with Dick's. Left happy, again. If you're looking for Authentic, Real, Honest, and Fair-- shop Dick's. You'll be glad you did!

This dealership sent out a promotional in the mail saying you've won one of 9 prize options and to…read morecome in to claim it. It says, and I quote, "You will definitely receive one of the big prizes". On the flyer it breaks down your odds because only 1-2 people can win the good ones but the prize everyone else gets is a smart watch. I decide to go down on Friday night, day 4 of the promotion. The first thing the guy tells all of us is that they are out of the watches so there are no prizes, unless you won a major prize (even he said only one of those had been claimed). They only got 400 watches in and had over 500 people show up. So they lured me in under false pretenses and they think I'm still gonna want to buy a car from them??? Incorrect. This is my first impression of the entire dealership, whether these guys work for Dick's or not. The guy then tells me I can come back on Saturday because they MIGHT get more in. Why would I come back and waste my time two days in a row with that kind of answer? This dealership started off our relationship with a lie and that is why I will never do business here. Even if Dick's had no control over the prize inventory, they ultimately let this contest take place on/for their dealership. Why wouldn't they bring enough? Why wouldn't they have some other stand by prize if this happens. The guy said they travel the country doing this so I am sure it's not the first or last time they'll be short. It could be something small like a Nissan key chain but they did nothing to show they valued my time so I will put no value in their dealership. There are much better/more honest dealerships in town that don't have to rely on half-cocked giveaways with out of town salespeople.