Wanted to share an update since my last review. I have since been educated why the alcohol…read morequestions were so very important for the treatment I was being considered for. .... So... then --- good care, good quality... but it does get very tedious to call the main line every single time before they transfer you to the appropriate location... 4 stars ....

Kelsey Care is terrible. I've repeatedly had cancelations of appointments. Four appointments by…read morethree clinicians. With my prior insurance, I had a private doctor who never canceled in over 11 years. There were times I had to see his PA or NP, but never total cancelations of days and times of appointments exclusive of a natural disaster. Not only is this disruptive to the patient's schedule, but depending on the provider type and appointment, I may have to wait weeks to reschedule or make a painful drive to another location. One cancelation is an inconvenience. Four times is incompetence.

Komal Talati, MD is my family primary doctor at Memorial Hermann Clinic, Pearland, Texas. It's a…read morevery clean facility and the rooms are nice. Since I started going to Memorial Hermann clinic in 2013, I realized a great difference in my health and that of my family under the care of Dr. Talati. To make a difference in someone's life. You don't have to be brilliant, rich, beautiful, or perfect. You just have to care. Dr. Talati is devoted to the care of patients and it's because of this virtue that I am awarding her 5 stars for exceling at meeting patient needs, by bringing about some good in the care‐recipients. I also award 5 stars to the Patient Access Representatives like Christiana, Erica, Abigail, just to name few, and doctor Talati's Medical Assistance, Elisa, for their exemplary custom service in servicing our community. Damian Conteh

I rarely write a one-star review on anyone or anything because I give the person or product maker…read moreample opportunity to make a bad experience right. Bear with me and read this review all the way to get as full of a picture as I can give about how Dr. Charles Hebenstreit with Memorial Herrmann Hospital System, his staff and contract partners handcuffed my wrists to my ankles, taking hundreds of dollars of my money and gave me nothing in return. In February 2022, at the referral from my psychiatrist made an appointment with Dr. Hebenstreit to be evaluated for sleep apnea. Between my initial appointment, picking up equipment for home sleep study and follow-up for the sleep apnea diagnosis, I paid $325, through Blue Cross Blue Shield Insurance. I saw the doctor for a combined 20 minutes, spending more time in the waiting room than in an exam room. I was told briefly and without explanation about the CPAP shortage and that I would be waiting 2-3 months for a machine. I was told the DME company, Arrow Care/Adapt Health would contact me within about a week to give me more details. To make a long story short, over the course of three months, I contacted the DME Co. roughly 12 times and Dr. Herbstreit's office at least 6 times for answers on when I could expect a call back from my service rep and got no answer and no call back. Finally on May 10th, 2022, I was told by Arrow Care/Adapt Health they did not accept my insurance. Once again, no one at Dr. Charles Herbstreit's office could tell me why he accepted my insurance but worked with only one DME that did not accept the same insurance. I am now starting the whole process over with another doctor but there's a good chance I will have to wait another 2-3 months for a CPAP machine since I'll be at the back of the line. My name is David Spires and I now know why Dr. Charles Hebenstreit wears a mask... So he's harder to identify when he robs you of your time and money and gives you nothing in return. In my opinion, unscrupulous, only begins to describe Dr. Charles Hebenstreit with Memorial Herrmann Hospital System

We scheduled an appt for 9:15am. We arrived at 9:15. 45 minutes later we were still not seen. They…read moreopen at 9am. How can you be that behind already? When I spoke to the lady at the front she seemed to careless about my time or concerns. She just kept saying the people in front of you are here for physicals and have blood work etc. First off, you shouldn't be telling me why other patients are there. Second you knew the time those appts would take. So why schedule mine so close to theirs? When I made the appt I was advised that they would be able to get me in and out within an hour since the appts were at the beginning of the morning. It's sad bc the doctor Patel was pretty good and the nurse was kind as well. However, I doubt I'll go back because complete disrespect for people's time. If you can't see the patients that quickly don't schedule so many in the same slot. Don't lie and say you can do something that you can't do. Don't tell me you can get me in and out if you can't. Just be honest.

Don't go! I moved from another state and decided to come here since it was close to home . I fasted…read morefor 12hrs and could not be seen because of insurance issues . Shouldn't you check that before the patient comes ? My insurance is active by the way . But , whatever . Also the only paperwork they had me fill out was information about insurance , name , address , birthdate etc ... not one paperwork regarding my past medical history, surgical history, family history or allergies. As Registered Nurse that is unacceptable! Glad they turned me away. That doctor does not seem like he practices very thoroughly.

Just had the absolute worst customer service experience with the receptionist for Dr. Hoffman. Have…read morebeen seeing Dr. Hoffman for over 5 years now, and never have I been told I can't speak to Dr. Hoffman, or not even honor a request to have her call me at her convenience, until today. All I got was an egotistical administrator, who raved about working in the office for 9 years, that refused to even contact my insurance company in reference to an adjustment in a referral, which is what the insurance company told me to have my pcp do. Sad..I'll be changing pcp's once this ordeal is over with, because Dr. Hoffman herself is actually a good physician! Too bad her staff's ego ruined this relationship.. then again, I'm sure it's no loss to them, as I'm sure another patient will walk in, thus having them bleed another individuals insurance benefits.. steer clear!

I made the best decision for my mom!!! If you follow me, you have heard about all the complaints on…read moreher prior Doctor!! I should have changed her dr long ago! In and out. Great attention to her concerns!! Without asking, she suggested follow ups with referrals on mom's issues. We are now getting her follow up chest X-ray!! She's good. Double checking all is well. Dr. Hoffman is awesome!! Family doctor.

Not gonna try to be negative, but here goes. So i went to this doctor office pliantly of times. and…read moredid clinic trail research once in awhile. with one of the other doctors they have. so far it was great. but something that day i went on Monday. the main doctor is great no problems with him. just his doctor staff is really bad and wanting to rush everything. i would say go to other locations that this doctor has. i had great experiences but this location isn't one of his best ones. i personally feel the doctor i had for the clinic trial was a friend of a friend type doctor how he got his job at that place. everyone here putting 5 stars are maybe family friends.

Horrible horrible horrible! Went in on Thursday because I was feeling shitty with swollen tonsils…read moreand possible strep throat. Was hoping to get some kind of antibiotics instead all they did was MAKE me take a Covid test (I have NEVER had one before) which I didn't want, but was feeling horrible so I just did it since it seemed like I had no choice. After that, they took blood samples and didn't even tell me that it wouldn't be back till possibly NEXT WEEK! So here I am now, back to square one after spending time and money here. This was my regular dr but I can assure that was my last time stepping foot there. They just want to get paid, don't care about your health!

I had an appointment today at 2 pm and got there around 1: 45 pm was told my appointment was…read morecanceled. I was looking forward to seeing a Dr since I have concerns about my health recently so the office manager told me she is sorry she forgot to call me to tell me. Not only I missed other opportunities to make an appointment with other doctors which is very hard to do I wasted the whole day to see the dr which tells you how much they care.

Made appointment with Houston Methodist Medical Group-Pearland with new health care coverage for…read morethe start of the year 2023 and with new Primary Care Provider Dr Deepam S. Varughese (Joseph), MD at the Pearland clinic. Had scheduled appointment several months before so could get in right away when January 2023 came, as suggested by new health insurance. Received a phone call ONE DAY prior to the scheduled appointment from the Pearland clinic in January, that Dr. Varughese did NOT accept my health care plan! Had made the appointment in January as need my prescriptions refilled and to establish new care. In addition, received that day a note in MyChart application from Dr Varughese informing me that she would not EVER prescribe any pain medications, no matter what the issue is. I informed this clinic would call my health insurance plan to inform of these issues. The Methodist Pearland clinic disenrolled me from MyChart immediately even though I had filled out most of the preliminary information needed for a first visit such as medications prescribed, allergies, immunization history, etc. I have never been to this clinic prior to this experience. I then enrolled with the Pearland clinic with another doctor that did take my health insurance plan (as the Pearland clinic is so close to where I live). But the earliest I could get in was now in May, 2023. i needed my prescriptions refilled & waiting until May is too long so I requested they call me with a first cancellation to get in sooner. They assured me they would put me on the "urgent" list. I called my health plan and requested assistance with getting in for care. They set me up with a temporary Primary Care Provider in Clear Lake which is pretty far away from where I live, so I could get refills. Later, that evening I tried to sign in to the MyChart app to confirm my new appointment and again I was disenrolled! I found out that without my requesting to do so, The Pearland Methodist group cancelled my May appointment!! When the appointment was made for the Clear Lake doctor, I had made it clear that I would go once to get my medications refilled and then transfer to the clinic closest to where I live. The Pearland Methodist group had now cancelled two appointments with two different doctors & disenrolled me twice from MyChart, even though I have an appointment in 2 days to see a Methodist Group doctor in Clear Lake. All of this within the first NINE DAYS SINCE JANUARY BEGAN!

I was a patient with LINDA PORTER TUCCI for five years. I called to schedule a follow-up…read moreappointment from the emergency room in regards to an automobile accident. The office of LINDA PORTER TUCCI told me that they have no records of me being their patient and that they are not accepting new patients at this time. I informed them that I am not a new patient, that LINDA PORTER TUCCI has been my PCP for five years, and I am following a treatment plan in regards to an automobile accident - their response was that they are not accepting new patients at this time and that, since my injury was because of an automobile accident, I would have to pay out of pocket for the injury and they would not be using insurance in regards to this visit. I do not understand how a patient of five years can just be 'dropped off' a patient list; the last thing I needed, in this stressful time, was to hear that my PCP (of five years) was not longer my PCP and that I could not receive care. This is unacceptable - I will be searching for a new PCP and will not be affiliating myself with this practice.

I have been a patient of Dr Porter-Tucci over 5 years. She is incredibly thorough and caring…read morephysician. She listens to my concerns and offers sound medical advice. Each visit she reviews my medical record with me, discusses any changes other providers have implemented, as well as makes sure I know what she's recommending all while never feeling rushed during my appointment. She makes referrals to specialists when necessary. I love the MyChart app and use that to make appointments, receive test results and communication from her office. I can also ask a question at any time. I know I am in great hands with Dr Porter-Tucci and her staff.

I had an amazing experience as a walk in for urgent care. the doctor did not rush me at all and did…read morea very thorough checkup and consult. I will be making him my new primary care physician and referring my father here as well! the inside of clinic is also very pretty with greenery.

This facility sets the bar when it comes to primary and urgent care. I've honestly never received…read moresuch personalized care! The PCP's knowledge concatenated with his bedside manner is off the charts. I've decided to make him my PCP. I was in excruciating pain and he was very understanding and patient. I can't verbalize my appreciation appropriately!