It's always a crap shoot when you move and must find a new doctor & dentist of some sort. If you've…read morehad a really good one and have to find a replacement you know how easy it is to end up in a bad situation with a new doctor or dentist. We've been fortunate so far in finding new doctors & a dentist since our move to Livonia. I would certainly consider myself fortunate for finding Marston Optometry. The previous reviewers all have it correct in stating how awesome this practice is. From the front desk staff, to the technician, to the optometrist, to the optician this place has exceeded my expectations. I have gotten to the place where I needed reading glasses and after researching a number of different places I chose Marston and am very glad I did. They were able to schedule an appointment that was convenient for me and wasn't several weeks out. I was greeted quickly and warmly by Carroll upon arriving and was only waiting a matter of a few minutes till Yolanda, optometric technician, came to get me. Yolanda explained every step in the process and seemed to genuinely love her job. Soon after Yolanda was finished, the doctor came in and completed my exam. No where in the process did the doctor try to sell me any products or embellish the results of my exam in order to up-sell me any unnecessary glasses. She was honest and explained everything in detail. After the exam, I was escorted to Mindy, optician, to discuss my options regarding reading glasses. I was concerned that this would now be the chance for them to try and sell me overpriced, unnecessary items. However, Mindy was very pleasant & helpful and not once tried to sell me anything or talk me into buying anything. She answered all of my questions and laid out all of my options without putting on the hard sell. I explained to Mindy that I was travelling out of the country for a couple of weeks and was hoping to get my glasses before I left. My request was rather challenging because this was only 1.5 weeks before I was scheduled to fly out. Nonetheless, Mindy told me that she works with several different labs and had one that she was confident could expedite my glasses. The Wednesday-Thursday before I was scheduled to fly out was when "Snowmageddon" hit SE Michigan, and I was concerned that this would delay my glasses. It was a pleasant surprise when Mindy called me to reassure me that my glasses should still be ready by Friday. In spite of the terrible weather Mindy called me Friday morning to let me know my glasses were in and could be picked up. Wow! So many businesses had closed die to the weather, yet the staff at Marston were still taking care of their patients. The staff at Marston has taken great care of me and I would highly recommend this practice to anyone that may need an optometrist.

DO NOT GO HERE!! I REPEAT DO NOT GO HERE! My mother has gone here for the last 25 years never had a…read moreproblem, very loyal to this establishment until they tried to reprimand her for the stupidest thing ever. said the young staff member was crying for her talking about my nephews type 1 diabetes. The staff member told her that she Needed to be mindful of what she talks about and that she made two of her staff members cry... my Mother is a retired teacher she would never say anything political, inappropriate or insensitive. Now I realize some topics can be sensitive to others but the staffs unprofessionalism just lost them a loyal client. Doeant matter how good the Drs are if you have a SHITTTY front staff with bad customer service skills

Moved to the area within the last year & found this place through my insurance. After researching…read moreall of my options I was just drawn to this place! Super glad I went and had a great experience with everyone who works here!! An all women team as well!!!! Now that I'm living in Livonia I will be seeing Dr. Waters for all of my future eye exams/concerns.

I love this place. The people are kind and happy. You can tell they love their job. Happy people…read moregive great service. Won't go anywhere else.

After cataract surgery, I was struggling These folks did a…read moregreat job for me. I recommend them highly

Been coming here for years. Very thorough and knowledgeable and very concerned about overall health…read moreplus eye health.

I really try to support local business when I can, which is what drove me to Suburban Eye Care a…read morefew years ago. I've had a few small problems with them, including pricing issues and communication issues, but I was willing to overlook them. However, the last straw for me was at my most recent eye exam. During some routine tests, the tech sat me in a chair in a darkened room, explained the upcoming test to me, then nonchalantly told me that the test would be an additional $45 charge, without giving me an alternative or the option to reject the test. However, I interrupted her and told her that I wanted to reject the test. The tech then said that I would need to have my eyes dilated if I rejected the test, and I agreed to that. Then, she handed me a form and told me that I needed to read it, as I was sitting in the dark without my contacts in or my eyeglasses on, in order to reject the test and opt for dilation. Later, when we returned to the exam room, I was asked to sign the form, again, without my contacts or glasses. It seems to me that asking a patient to read and sign a consent form without their contacts or glasses, in a dark room, is ethically dubious. It also seems like really shady sales practices to make a test with an additional $45 charge the default, when a no-cost alternative is also available. I don't think I can trust Suburban Eye Care to have my best interest in mind after an experience like this. I sent this feedback to Suburban Eye Care soon after my negative experience and received no response from anybody at the practice, so it seems clear that my concerns are not important to them.

Be aware of this place specifically the vision therapy department, poor communication,…read moreprofessionalism, and questionable intentions - left feeling scammed. The vision therapy manager requested 12k out of pocket costs confirming my insurance would not cover. As soon as I raised concern about cost, they instantly provided a $4k reduction. The vision therapy manage was annoyed with me questioning the cost when come to find out my insurance coverage had never been checked! My insurance company had to reach out to them to get them to even check my insurance. They even called me back to let me know something seemed odd about their conversation with Suburban Eyecare Vision therapy manager. Sharing this experience as I'm honesty at a loss as to why this was such a difficult, confusing experience when it was easily avoidable with a little work - that I ended up doing in having my insurance company contact them. I ended up choosing not to go here given this experience and also after researching this isn't the first time this place has been involved in scams with the owners history of being indicted on many felony charges of writing illegal prescriptions. Avoid this place!

The ladies that worked here have AWESOME customer service. I brought in vintage glasses from the…read moresecond hand store, had a photo of my contact lens prescription (done by a different eye doctor in Vegas) and didn't really know what to do. These ladies called my other doctor, coordinated everything I needed, handled the order for me and even hooked me up with a new case! I can't attest to their prices but I can say that they had an awesome selection of frames. Dolce & Gabana, Bebe, RayBans -- they have all the best brands and all of the best frames. Trust me, this is the place to purchase your next pair of glasses or contacts.

I have been a customer at Rx optical for many years. I tried…read moreto call them when they opened because one of my contacts had gotten stuck on my upper eyelid, I was told by Urgent Care to call my eye doctor first thing the next day. I needed to see the doctor. After an hour of them not answering their phone I left a message and let them know what had happened. I never got a call back that day and still have not heard from them. If this is how they treat their long term customer's I want nothing to do with them. I am letting others know to also get quotes on eyeglasses and contacts. I find out I have been overpaying for their services.

I've been here once before about 2-3 years ago. I'm POSITIVE they were NOT as inept as today. I…read morearrived about 30 minutes early for my appt. I give Linda my ID and medical card. She asks for my referral. I'm thinking my eye dr's referral. She says no I need a global referral. Mind you I scheduled this appt over a week ago. So i should have been told this. I thought it was covered under my vision insurance. Linda says, "Well you didn't talk to me so I don't know." I respond with "I don't work here. So if no one tells me to get a global referral, why would I know?" She repeats that it's not her fault. She tells me the biller says my options are: 1. To wait until 9am and call my Primary for a referral. 2. Pay out of pocket $340 and get reimbursed once the referral is received. 3. Reschedule 1. I could have wasted my time sitting 45 minutes for my Primary Dr to open. Then ask them to rush a referral over when they require 24-48 hours notice. But why reward this office for ineptness??? 2. I could have paid the $340 on my AMEX, and wait for this inept office to reimburse me. I mean if you can't inform a patient to bring a Global Referral for an appt, why would I subject myself to possibly being out of $340. 3. Reschedule with them? Nope b/c if everything I've stated. Linda was unapologetic. But, she wanted to take scans of my ID and insurance card! No way!!! Both her, the receptionist she said I spoke to and the biller should be FIRED. Dr Zuckerman has a plaque for being a Dr of excellence. Too bad his staff doesn't follow his example. They ABSOLUTELY WASTED MY TIME! I'll have to now find someone else.

Dr Peracha replaced lenses in both eyes. Very happy with the outcomes. Surgery went very well…read morewithout complications. Can see without glasses and read most print without them. Office staff helpful and courteous.

I came here today for an eye exam, it was my first time here but it's where my husband goes and he…read morerecommends it. I used to see an ophthalmologist in Birmingham, but our insurance doesn't cover it and it's a little bit far of a drive now for me anyways. I have a condition where my eyes are cone-shaped; because of that, Visionworks recommended me going to a specialist. If I constantly have to go to this place and the specialist, I probably will not go to this place, but we'll see. I thought the eye exam was thorough and well done. Our insurance covers $300 for frames so I ordered some new glasses, my current ones are probably five years old or older so I definitely need a new pair. I was already in the area so I arrived for my appointment a bit early. My husband arrived five or 10 minutes late one time and they turned him away so be aware that they are pretty punctual. My guess is because I think they just have the one doctor for eye exams. They had a nice selection of glasses as well, if you're looking to get new glasses. I would return to this location, but I will admit I missed my old ophthalmologist and the nice waiting room, etc.

Previously I've had no problem with this place but recently it's just been bad. The lady working…read morethere messed up my glasses by putting an old prescription and then I had to go back 3 times to get the glasses. When I arrived to pick up the glasses there were people waiting for their appointments that they were waiting for, for almost half an hour. No "sorry we will be right with you" not even eye contact, nothing. Had to wait for a while.

I came here shopping around for glasses frames. I walked in and was surprised with how many people…read morewere in there. Many of the employees were assisting customers so I just took the liberty to start trying on different glasses in the mirror. After about 10 minutes or so I did find a free employee to ask about pricing and such. He was helpful, assisted me with other frame suggestions,and provided me with all the information I needed. Their prices are quite reasonable as well which I really did like.

I moved 40 minutes away from Westland, MI. I returned to this "super store" after 3 years to learn…read morethey closed their on site lab. Instead of taking a day to get new lenses placed into my existing frames it will now take 2 to 3 weeks. I struggle to understand how this benefits the customer. After all, isn't that the purpose of any retail business, to serve the best interest of the customer?

First time here. Saw a Dr Kleinfeldt. He seemed to be in a rush, and saw me a few minutes, and said…read moreto come back in 3-4 months to make double check my cornea. No explanation on why they're thick. No explanation on why I have higher pressures in my eyes, I just do. ??? Oh ok. I'll be going to another doctor for a second opinion. On a good note, my tech taking care of me was Matthew! He was outstanding and his customer service was AMAZING! Maybe he could rub off on the doctor b/c the doctor had ZERO bedside manners.

Dr. Kleinfeldt is arrogant, dismissive and disrespectful. Well, they say he is a good doctor. He…read morecertainly has no bedside manner. My 98-year-old father deserves better than what he received from this doctor. We will not return nor recommend this practice.

Dr. Kashat was so personable and took the time to answer all my questions. He is very knowledgeable…read moreand was comforting in what was going with my eyes. I was pretty nervous! There was no doubt I was in good hands. His clinic has state of the art equipment. His entire staff is so friendly and accommodating. Finding good quality care is hard to find these days. I would never hesitate to refer anyone to Beck Eyecare. A new patient! Janet Censoni

I had my eye exam today and it was a wonderful experience! The entire staff and Dr. Kashat are…read moreawesome! Shout out to Peter Johnson at the front desk! They're all very helpful, friendly and knowledgeable. I only live a half a mile from there and sadly never noticed it before. I wish I had noticed it much sooner. I very much highly recommend them!!!