Horrible customer service. They try to take advantage of the customer by charging unnecessary bogus…read morefees and up charging on glasses. Don't go there!

What a beautiful optical office located here in the St. John's County area! Just minutes away from…read moreDurbin Pavilion. Not a far drive from home, 5 minutes from me (a big plus especially if your eyes are dilated like mine right now. lol. Thank goodness my husband came with me today). Love Dr. Diane Kapadia. Oh she is kind, thorough and personable. I felt very comfortable with her the first day I met her 14 years ago. Looking forward to picking up my new prescription sunglasses I picked out today (with the help from a nice lady). Thank you for a great appointment experience! See you next year for my eye exam. Highly recommend yes! Beautiful as you step inside. Nice and open as they just renovated. Staff are all super nice and welcoming!

First time trying this new place for my annual eye exam check up…read more Made an Appointment online, the associate called ahead of time to get my insurance info and I did the paper work on the patient portal. Everything was very efficient and easy to follow. They only allow a few patients/clients in the place at once. Since there was only one doctor working today, I had to wait a bit in between my exam. Overall, I was satisfied with their professionalism and the office is super duper clean.

I cannot say enough about Trillium Eye Care! I've been going here for years and they have never let…read moreme down. The entire staff is so friendly, you can tell they love their job. I never feel rushed or feel like they're trying to upsell products. Dr. Gebhard is professional, thorough, and overall a genuinely nice person. I get both contact lenses and glasses from here. They have a vast variety of stylish glasses and am notified when new ones come in. Makes it hard to choose sometimes! I love them all! This last visit, with the recommendation of Rain (adore her!) I opted for a lightweight titanium frame. I was thrilled when they were shipped earlier than anticipated. Thank you, Trillium Eye Care, for superior quality and service!

I had an excellent experience at Dau Family Eye Care. The entire team was welcoming, professional,…read moreand made me feel comfortable from the moment I walked in. The eye exam was thorough, and everything was explained clearly without feeling rushed. They took the time to answer all of my questions and helped me find the best options for my vision needs. The office was clean, organized, and ran efficiently. I highly recommend Dau Family Eye Care to anyone looking for knowledgeable, friendly, and personalized eye care! Thanks Dylan and Jessica

I had the pleasure of visiting Dau Family Eye Care for the first time and meeting Dr. Poon this…read moreafternoon for my annual eye exam. The office features the latest designer frames in a warm and inviting atmosphere without feeling too overwhelmed. The staff was incredibly welcoming while promptly confirming my details from the patient intake/insurance form. Dr. Poon was quickly available to start my exam utilizing new and state-of-the-art equipment. She was engaging, thorough in her examination and took the time to discuss how my vision might change with age and even recommended Ocusoft Hypochlor Gel for my dry skin patch on my eyelid that I get occasionally during allergy season. I can't wait to try this! Thrilled to have found Dau Family Eye Care just around the corner in the community. It helps tremendously when your eyes are dilated. LOL.

This is a very nice place. The staff is very polite and helpful. I recommend this place to anyone…read morewho is looking for vision care.

Heading in the first time, I did realize this was a cut-rate eyeglass business, but decided to give…read morethem a try. How bad could it be? They offered a three-year optometry program which seemed like a great deal. Since the first visit, I have given this business every opportunity to provide me any level of customer service. For the past three-years, they have consistently failed. Well. To be clear, the doctors and eye exams were fantastic, really nicely done. The problem with the Durban Pavilion America's Best Contacts and Eyeglasses location is the management of the store itself. There are plenty of staff members, but none seem to have any grasp on how the day-to-day operation works, nor do, they understand the customers drive their reason for existence. Over the course of three-years, each time I visited this store, the staff members would walk around in disarray, talk with one another, and become fixated in wonderment as to how to accomplish even the simplest of tasks. As many other reviews have mentioned, you will wait an inordinate amount of time to simply collect your prescription, and pay your bill. And, while doing so, the employees here will do their very best to let you know just how little you mean to them. If the term "Section 8" were an eyeglass store, it would look just like the America's Best at Durban Pavilion. I will gladly go back to paying higher prices to simply get better customer service.

Yesterday I had a bit of an eye emergency. I've been dealing with a stye since last week and it got…read moreworse over the weekend (it grossed me out). My eye was swollen, my vision started to become blurry, and it was uncomfortable. I called Atlantic Eye Institute to see if they could fit me in for a same day appointment. I was NOT holding out hope, but when I called I was pleasantly surprised they had something open that afternoon. When I arrived I filled out virtual paperwork, and then waited in the lobby until my name was called. I can't remember the nurse I had, but she was pleasant, asked a bunch of questions regarding the state of my eye, did some observations, and then walked me to an open room. Dr. Diaz came in happy as a clam. Greeted me with a nurse. I told her I was sorry that my eye looked disgusting and she smiled and said these are interesting to us. So that made me feel somewhat better. After looking at my eye, she decided to drain the stye, due to the size, the discomfort I was having. It didn't hurt, she prescribed me a steroid antibiotic cream, and made me a follow up appointment and I was on my way. I was happy and grateful they could fit me in on the same day, because I was miserable before I came in.

I had to have PRK surgery to correct a prior Vivity lens surgery I had performed at another…read moredoctor's office. Dr. Diaz and her team, especially Andrea, were very informative and detailed. Unfortunately, the outcome of the procedure has not resulted in the benefits I had hoped for.

I have been a patient of Complete Family Eye Care for six years after trying at least two other…read morepractitioners in Jacksonville. I must say that I am thrilled that I found this practice. Drs. Erika and Gerald Fisher are both excellent at what they do and have the people skills to treat a patient like a person and not just another appointment. I'm no expert on optometry but they are able to run multiple non-invasive tests using advanced machinery to ensure your eye health. The ability to review a large photo of your optic nerve right in the presence of the patient is a plus. The desire to discuss the images and other tests with you like an adult is priceless. I highly recommend this practice. When it comes to your eye health you should not skimp. I honestly have no negatives to report on this practice and am thrilled they are located right in my neighborhood.

Truly the worst eye doctor experience of my life. Inaccurate diagnosis, referral to specialist who…read moretold me they were completely wrong and had misread results, poor service, rude staff. Be warned, there are far better practices to trust with your eyesight.

We have been going to different eye care places since we moved to Jacksonville 8 years ago. Moving…read moreto St. Johns County from Mandarin, we stumbled on this small yet quaint eye care specialist, Coastal Clear Eye care. Not only were we treated like a VIP but it beats the big 2, Lencrafters and Vision works in care and service. The only drawback is the selection of glasses. However, we were pleased with our new frames that we get every 2 years. In the future, contact lenses might be an option, but I can not put the lenses in my eyeballs. I guess it is a fear of poking myself in the eye. I had one reservation about Coastal Clear Eyecare since my eye prescription changed every year, I could not retain my old prescription for my Rayban sunglasses. I would have to pay an additional charge. They did advertise some sort of special. If you are in the mood for an eyecare lab that is low key and will treat you as a person and not a number run don't walk to Coastal Clear Eyecare. Tell them Jerry sent you!

Very Impressed with the quality of service & atmosphere. I would recommend Coastal Clear Eyecare. I…read morelove the selection of designer glasses, I ended up buying a pair of sunglasses too!

My oldest son is a long time glasses wearer. We were on vacation 2+ hours from home when we…read morediscussed his need for contacts. His glasses were broken, and we were preparing for surf lessons at the beach. We quickly made a same day appointment online, and we headed to the location. We arrived just before his appointment, but staff advised us the doctor fell a bit behind schedule that day. We browsed frames, & my son went back a few minutes later. I spoke with the doctor in passing and informed her my son had ASD. We discussed him previously having contacts, but a few years passed since he last had them. She took me back to the room as well in case my son needed "backup." After his exam, the doctor set up my son to try a pair of trial contacts. The first time he ever tried contacts was in the office of a different national chain optometrist. He spent nearly an hour fighting to put in the lens while the staff spoke shortly & rudely towards him. We ended up leaving that location and trying again the next day. This experience at MyEyeDoctor was entirely different. The staff and Doctor Rogers spoke with him kindly, quietly, and calmly. When he experienced difficulties, they all encouraged him gently. When he succeeded after maybe 15 minutes of trying, the staff & doctors all cheered for him. He was so proud. We also ordered his glasses while we were there. Because we live out of town, they shipped his glasses to our local MyEyeDoctor. Everyone was helpful and kind during our time here. We will definitely recommend this location again.

It has taken this location awhile to finally get a permanent dr and with the disorganization and…read morelack of customer service that their front office staff provides, I doubt the dr will stay long. Highly recommend going to the MyEyeDr location on Old St Augustine Rd near Kohls. Friendly and efficient staff!

Everything and then the eye doctor left. Staff could be a challenge, specially the heavy set lady…read more Long wait for eye glasses, not cheap.

I just spoke to a young woman named Hailey who was plesant, knowledgeable and helpful. Also, my…read morerecent visit there was professional and we were seen at our appointment time with no waiting. Highly recommend.

The $89 complete pair of glasses and eye exam special was actually $128. Nobody asked me if I…read morewanted an additional exam. I feel ripped off as I specifically asked for their glasses and eye exam Special. When I asked the office rep about the additional charge, I was told "well, service was provided, too late". It was my 1st eye exam, and I had such a bad experience. Would not recommend this place, will find a new eye doctor when needed. Honesty is the only way to ensure your reputation is positive and your business is striving!

The staff is rude and unfriendly, engaging in personal conversations and gossip about customers in…read morefront of other customers. The pick-up hours make it challenging for anyone who works. I DO NOT recommend this place.