First time trying this new place for my annual eye exam check up. Made an Appointment online, the associate called ahead of time to get my insurance info and I did the paper work on the patient portal. Everything was very efficient and easy to follow. They only allow a few patients/clients in the place at once. Since there was only one doctor working today, I had to wait a bit in between my exam. Overall, I was satisfied with their professionalism and the office is super duper clean. read more

Trillium Eye Care - Optometrists Near Me - Jacksonville, Florida

I cannot say enough about Trillium Eye Care! I've been going here for years and they have never let me down. The entire staff is so friendly, you can tell they love their job. I never feel rushed or feel like they're trying to upsell products. Dr. Gebhard is professional, thorough, and overall a genuinely nice person. I get both contact lenses and glasses from here. They have a vast variety of stylish glasses and am notified when new ones come in. Makes it hard to choose sometimes! I love them all! This last visit, with the recommendation of Rain (adore her!) I opted for a lightweight titanium frame. I was thrilled when they were shipped earlier than anticipated. Thank you, Trillium Eye Care, for superior quality and service! read more

( STRIKE#1) From the moment you walk in you're pumped for $$$ They try to sell you $39.00 3D eyescan. It's so diagnostically significant, that my good eyecare insurance won't cover it!!! (STRIKE #2) I absolutely HATED their annoying servo-controlled vision drone machine that clunks, and whirrs between obligatory questions, "Which is clearer this?", clank, clank, whirr, clank... or this ... whirr, clank, clank, clank... Truth is It's difficult to tell which is clearer given all the StarWars robotics latency when trying to get things really dialed in visually. I Simply Hated it... I realized it's purposely designed to get you to make a decision quickly, and not really to find what works for you. (STRIKE #3) After the abysmal prescription exercise the Front of store woman says she picked 5 frames she thinks will look good on me and says "Pick". WTF!!! Yet Another pressure tactic to narrow choices and quickly close the deal. I wanted 1 pair single focus reading, and one pair progressive... She smiles and says, "After discounts, that's $1,600 please!!!" I could hardly breathe. I ask, if the progressive lens are Varilux, Answer: "No, but it's just as good! "OH SURE! GIVE ME A BREAK!!! This place is PURE DECEPTION, little more than a hi-tech HUSTLE. Never Going Back. read more

- Friendly and Helpful Staff - Dr. William Gebhard, OD was great and took the time to explain everything - Met and exceeded my expectations - Would recommend read more

Great staff. Explain every step of the full eye exam. Informative about where your eyes are now and what to expect in the future. I highly recommend Dr. W. Gebhart. read more

Exceptional service. Detailed, and accurate eye exam. They don't make you feel rushed at all when you're choosing your glasses, and even try to help. I'm hard to fit, and usually am limited to my choices, but they didn't up, and I was able to get the glasses I loved. I highly recommend Trillium Eye Care. read more

I am so pleased with Trillium Eyecare! I am new to the South Jacksonville area and needed to update my eyeglass prescription. I searched Google reviews and Yelp reviews. The reviews were positive so, I decided to give them a try. It was worth it! The office is new(er) and there is comfortable seating in the sitting room. The decor is modern and clean. The staff is nice and the doctor is personable. The selection of eyewear is lack-luster for my taste but, that doesn't impact my opinion of the office as a whole. I found my new eye doctor and I am happy! Thanks Trillium! read more

Dr. Vorobeva is very professional, and takes the opportunity not to only perform a complete eye exam, but to explain and answer any questions or concerns you may have. My prescription was not allowing me to see correctly because of the previous problem that I have with my vision, and she took the time to go through all the possible combination of lenses until I felt that it was an improvement. Excellent service and a Doctor with great personality that will make you feel welcome to her practice. read more

I really liked Dr. Vorobeva and the staff was very friendly as well. The eye exam was one of the most thorough I have ever had. I was not thrilled with the selection of eyeglasses but chose a pair anyway and again the staff was super friendly and helpful with my selection. I was told that my glasses would have to be sent out to be completed (single vision lenses only) and that it would be a week to 10 days before I would get them. It's now been over two weeks, and I've called to ask about them a couple of times and told "we will call you". Which was fine but at least feign a "let me call and check on them for you" since you told me something different and I obviously have inquired more than once so I would like to have them. In a time where other places can offer them often in same day at least be honest about the turn around time or offer to check on the order for me. read more

They are great! The staff couldn't be more helpful in making my little one comfortable. Will be using them from now on!

We had a great experience at Trillium Eye Care. Both my daughter and I saw Dr. Vorobeva. She was very thorough and very friendly. She listened to my concerns about changes I had in my eyesight and was very helpful in figuring out the best course of action. The staff is very friendly and helpful and always quick with a friendly and warm greeting upon arrival. They did a great job working with our insurance and what is the best use of our benefits. We love Trillium and the care we receive there. read more

After a bad experience at another eye doctor, Dr. Alexandra and Shauntel were amazing. Shauntel has fantastic customer service and I was at ease throughout the entire exam. The eye exam was one of the most thorough exams I've ever had and I'm confident that she found issues with my eyes that other doctors have missed. Trillium Eye Care has not only my business going forward, but I will be scheduling my husband an appointment as well! read more

Great office, wonderful staff, and Dr. Alexandra was fantastic! She talked me through the entire exam and was extremely thorough. She spent time with me to answer all my questions and even helped walk me through my insurance coverage. I was so impressed and I would highly recommend Trillium. The location also had a great selection of frames! read more

After having a less than positive experience with the last eyecare center I used, I needed to change. Trillium opened up near our home and after reading positive reviews I decided to give them a try. Yesterday was my first appointment and I cannot say enough good things about them! Everyone there is friendly, caring and helpful. They were able to look up our insurance and tell me before the appointment what my benefits were so no surprises in the end. The eye exam was extremely thorough. Dr. Vorobeva took time to explain what she was doing and answer my questions without rushing through the exam, which I really appreciated. She offered me practical advice on my dry eye issue without pushing a prescription. The choice of frames is stellar and the prices range widely enough to accommodate any budget. My husband is going later today. I'm so happy to now have a competent and personable eye care professional that I trust! read more

When you move to a new state, it's always difficult finding new doctors. After a terrible experience with another opthalmologist in the area, my husband and I are so relieved we chose to see Dr. Vorobeva. She was very pleasant and took her time examining both of us. She was thorough, knowledgeable, and explained everything during the exam. Ashley also assisted us from the time we scheduled the appointment to choosing the right products. She was extremely patient with all our questions regarding eyeglasses, contacts, and our insurance coverage. Thanks Dr. Vorobeva and Ashley for the wonderful care and experience! read more

Great customer service and awesome repair skills. Rain did an absolutely fantastic job fixing a pair of glasses for me. For free and it was so easy and quick. I would recommend Trillium Eye Care to everyone in the area. I will be back for my annual visit soon. Thank you very much. read more

Trillium eye care office and staff is the absolute best! My husband and I came in recently for our eye exam. I've been a contact user for over 20 years and my experience with Dr. Vorobeva was excellent. She is thorough , explains everything and took her time. We didn't wait long either. We moved To Jacksonville recently and I'm to happy to say I found my eye Dr! I definitely recommend coming to Trillium. read more

My experience at Trillium eye care was amazing. From the minute I walked in the door I was greeted by the kindest staff members you can ever meet. My wait time to see the doctor was very short and the doctor took the time to educate me and not just to prescribe glasses. I will definitely be returning next year and recommending them to friends and family read more

Great place for professional care. Lots of eyeglass frames to choose from. Dr. Vorobeva best exam ever high tech equipment. They have contacts lots to choose from. Stop by for all your eyecare needs. read more

Trillium Eye Care - Optometrists Near Me - Jacksonville, Florida

I went in for an eye exam appointment and to get a contacts prescription and purchase glasses. The receptionist was a bid short and snippy. I went through the exam with the doctor and set up my prescription for both. He informed me that he was out of the samples for the contacts and I would have to come back to get them. He said I would not be charged for another visit. i picked out my glasses and went on my way. It took 10 days for the glasses to arrive. They scheduled me to come back and get "fitted" for the contacts even though I had been wearing them for several years and never had to be refitted before. I said that was fine as long as I wouldn't be charged again, and they said I would not be. I took off work early to go in for my appointment and upon arrival the same snippy person told me they were going to have to charge me for the visit. I replied no I was told twice there would be no charge. She replied with an attitude and said I was not charged for the fitting before. I refused and asked for my prescription to which she refused. I have since learned that they also filed my insurance wrong and overcharged me for the eyeglasses. My family will NEVER return to Trillium!!! read more

Solid first visit. Staff was helpful and super nice to talk to. And the exam went quick easy but also thorough. Will be going back in shortly to pick out some frames read more

DR Vorobeva at trillium eye Care located in old St. Augustine Rd is very knowledgeable and caring. I went to see her the first time with my daughter at the end of August.She answered all my questions and was never in a rush. Also the staff is very friendly and helpful. Best of all they accept different vision insurances. I highly recommend this place. Lilian Demiranda read more

I went in there today after my daughter's dental appointment just to see if we (my whole family) could get established as patients and possibly set up an appointment. Well they took my daughter less than 30 minutes after we got there (long enough to fill out the paperwork and run the insurance) the entire staff was not only professional but extremely friendly. They ran extensive tests and explained everything I found out that my daughter needed glasses. I was so impressed with these ladies that I made an appointment for my self and my son. read more

Overall I received excellent service. They were very thorough with my exam and took the time to make sure I understood all of my eye care needs. They have a wide selection of various types and brands of eyeglasses. The staff was friendly knowledgeable and gave unlimited time to make you sure I really enjoyed my glasses. I highly recommend their office for an eye exam and glasses. read more

Trillium Eye Care is a great choice. The staff is friendly and the doctor was wonderful to work with. We visited for an annual eye exam and contact lens update which we received shortly after the visit. 4 stars because we had difficulty working with our insurance and the cost of procedures was steep, far more than I've ever paid for eye care. That being said, I'll surely be back. read more

I hadn't been to the eye doctor in awhile. I value quality then convenience so I was really happy when I found this place nearby. When I made my appointment over the phone, they were extremely nice and patient with me as I was looking for information I needed that wasn't immediately on hand. They fit me in within the week which was perfect. The place is clean and modern. The people who work there really put me at ease which I appreciate a lot. They were very friendly and the only "downside" is they had me laughing with them so much I ended up forgetting to ask a question or two I had. They had only scheduled me for glasses I think but were very accommodating at switching it to both glasses and contacts for me. They were also more than helpful in working with me to pick out my frames and explaining why certain ones worked and others didn't. The doctor was very professional, honest and knowledgeable. I have MS and have dealt with optic neuritis in the past and she was very open to listening to my concerns. I also appreciate when she hadn't heard of my particular medicine, she cared enough to pull it up to research almost immediately. I have to be careful with macular edema due to the medicine which she gave me a helpful graph to monitor any changes. No one else has mentioned this graph to me. I will definitely be going back here as my experience was excellent with everyone I came in contact with. read more

This place is horrible left me and another man standing outside not a soul in sight when I had an arranged appointment !! Knocked a few times they all came out of one room still did not come let us in we were fully masked waiting we both looked at each other it was very strange like we were aliens. Then she opens the door asks my name and shoves a clip board at me !! No greeting at all the other man said he was there to pick up his glasses she told him to wait at no time was please and thank you used !! I filled out the form as she comes at me with a temperature gauge says nothing just pushes it on my head .seriously...manners None. I come inside and have another questionnaire to fill out where they ask to share your medical history I have no relationship with this place still no eye test and I have to share my medical history....I said I was not comfortable with that and would not agree. I am here for an eye test !!! Another woman came out and basically said if I do not sign NO TEST, ok bye bye !!! Avoid this place Extremely unprofessional and Rude. read more

The best eye doctor I've been to. The staff is super welcoming and the doctor makes you feel at home. Super clean place with a nice modern look and lots of frames to choose from. Super happy I found out about them through my insurance and will continue to come here. read more

Great experience today at Trillium Eye Care. My 2 year old was with me and a bit crazy but the staff was very patient and gracious with us. Took their time to explain benefits and were very helpful as I tries on different frames. Will definitely be back. read more

I won't be back. I went in intending to have my eyes examined, as well as order an annual contact supply for the contact brand that I have been wearing for 7-8 years (or more). I have requested that Trillium order my contacts at least three times, yet for some reason I still don't have my contacts; it has been almost two months. Separately, the doctor indicated that she would need to see me back for a contact "fitting" - did I mention I have been wearing this same contact brand for 7-8 years? This was not was explained and not what I was expecting, and since I have been wearing the same brand for this many years, it is unnecessary. When I have visited other providers and explained that I have been wearing the same brand for this long they agree there is no need for a fitting. Although my spouse has followed up and called, we still have not received a return call. I will find another optometrist and wouldn't recommend this facility. read more