My experiences in speaking with Dera on phonecalls and communicating by emails were amazing. She is…read morevery knowledgeable, passionate, caring and extremely proficient in her work. She is a literal gold mine for the practice. I highly recommend going in when Dera is working at the Kailua location. She staffs at other locations, so be sure to find out when she works at Kailua or, if you prefer, Kaneohe. Dr. Pressler was also amazing. She has years of emergency veterinary experience and has a high interest/knowledge base in veterinary cardiac medicine. Try to book with Dera and Dr. Pressler when you go!

I waited a full 7 months to write this review to ensure it didn't just come from an emotional…read moreplace. I brought my precious 18.5 year old boy here to assess whether we should continue to medicate him or help him cross the rainbow bridge. I decided for the latter and that isn't what made this such a terrible experience. I regret each moment after I made that decision. When you arrive at this clinic, they take your dog from you and examine them while you wait in the car. So they had already taken him from me. The vet came out to have the conversation with me about options, and when I made my decision they told me I could wait in the car or the reception area. I chose the reception area, not really thinking much about it because I was grieving. Within moments, the receptionist started giving me papers to sign and options for cremation and I heard my baby boy screaming bloody murder in the room next to the reception area. I was in a panic, but in freeze mode, crying while the receptionist just stared at me. I had no idea they were going to needle and sedate him before I even got to see him again! After what felt like an eternity of hearing him scream, they brought me into the room and he was completely in shock and already half way gone. I picked him up and she didn't even give me a chance to talk to him or say anything she just stated explaining what she was injecting into his IV. He was dead within mere minutes of me stepping into the room. Then of course they told me to take all the time I needed. I was so traumatized I walked out and left his blanket, his bed, his collar. To be fair, I called the clinic a week later and left a message saying I wanted to speak with the clinic manager about a recent experience. No one ever called me back. They never even called to see if I wanted his things back. And they charged me over $400 for this traumatic experience. Don't get me wrong, losing a dog is never easy. But when I've done home euthanasia before, it's so much more peaceful and compassionate. This. Was. Awful. My sweet boy did not deserve to die that way after 18 faithful years. I will never, ever forget his screams. Never. Look elsewhere for pet care. This place doesn't deserve your money.

. So thankful for Dr…read moreAsato! my 15 yr old lab Joey had treatment with laser, acupuncture, and ozone, and the improvement was dramatic. He was more comfortable, steadier on his feet, and today he got up by himself and started walking around again--something that felt impossible just days ago. As someone with an older dog dealing with disc disease, possible ACL issues, and neurological weakness, it is scary and emotional when they are in pain and lose mobility. The care, attention, and treatment plan made a real difference for Joey. I am beyond grateful for the compassion, skill, and willingness of Dr Asato and her team to look at the whole picture instead of just one symptom. Seeing him improve like this has been such a relief and gives me real hope. Thank you for helping give my dog his comfort, mobility, and spirit back

I've been a customer of Makai Pet Hospital prior to the move to their current location next to…read moreHardware Hawaii Kailua (former Goodwill spot). The visiting feline who had been showing up at my doorstep needed professional help: first time for a wounded paw, second time for dental work. He's a feral feline so it required effort to round him up lol. Though he doesn't enjoy being confined in a pet carrier, they were able to take good care of him, thank goodness.

I took a friends fish in(Koi) last week, that I had been fish sitting. They were very professional…read moreand kind every step of the way. They took the fish in, the vet came out and read all my notes that I had on my phone, told me she was headed in to surgery so it'll be a few hours before she gets back to me. She was great at keeping us informed! Unfortunately the fish had a large growth and they put her down. They made the experience less painful.

For over 15 years, this hospital cared for my sweet Joey--and I will carry gratitude for them for…read morethe rest of my life. This wasn't just routine care. Joey was in and out of this hospital through some very serious moments. He had to be induced many times, undergo emergency procedures, and face situations where I truly didn't know if I would get more time with him. And every single time, this team showed up--with skill, urgency, and unwavering dedication. They didn't just treat him... they gave him more life. Because of them, Joey lived to 15 years and 2 months--time I know I wouldn't have had otherwise. That is something I can never repay. But what truly sets this hospital apart is their compassion. Every doctor, every technician, every staff member treated Joey like he was their own. And they treated me with such kindness and patience through every high and every devastating low. When it came time to say goodbye, they handled his final moments with a level of grace and humanity that I will never forget. There was no rush, no clinical coldness--only quiet compassion. They made space for love, for dignity, and for a peaceful goodbye. In the middle of the hardest moment of my life, they created something that felt gentle... and even beautiful. Joey wasn't just a patient there. He was known, he was loved, and he was fought for. And I will be forever grateful to this team for giving me the gift of more time with my boy--and for helping me say goodbye to him in the most compassionate way possible. Thank you, from the bottom of my heart

I have been going to VCA Kaneohe for over 5 years with my (now) 3 cats. While I no longer live in…read moreKaneohe, I will still take my cats to see Dr. Kadar. I LOVE Dr.Kadar! He is very respectful of clients time. At other clinics, I had been waiting an hour past my appointment time, but Dr.Kadar comes into the room with a game plan. It's like he reads his patients charts! He also does not recommend anything that is unnecessary. And this is despite my family usually saying yes to anything. Dr. Kadar truly cares about, and loves, everyones pets. I would highly recommend him.

We left our previous vet due to their recommendation and constant reminders for a 6 month visit…read more However, Dr. Kadar takes it to the next level by adding diagnoses that can affect our pet for his life. We are getting a second opinion and adding additional costs to a routine annual visit. If you like spending money and ruining your day come here.

Our dog wasn't feeling well and we needed a vet to have her checked out. Our regular vet was too…read morebusy to take us in so we were in a pinch. Called Koolau Animal Hospital and they were able to take us in! The staff was professional and comforting to our fur baby, very impressed with the care and support! Thanks Whitney & Tasha?? Dr. Asato is trustworthy and honest with her diagnosis of the dog's condition. She doesn't push or pressure you in to anything that's not necessary. Not sure what it was like before but, her honesty and compassion is enough for me to trust her words & actions. The practice is very mom & pop, so if that's your style then this would be the place for you. Sometimes those bigger shinier practices seem better, but would they make the space and time for you when you need it?? As a follow up.. our dog is doing fine from following the instructions and medication that Dr. Asato prescribed for us. Thank you Koolau Animal Hospital!

Just moved on island, to find my pupcake Zippy having a hard time adjusting. He'd have serious…read moreseparation anxiety when I'd step out the door to check the mailbox. I tried giving him treats before I step out, new toys, over the counter medication to no avail, so thought maybe prescribed meds might help him adjust. Took to Yelp to find the nearest veterinarian. Koolau was within walking distance. However, I ended up driving in. With covid precautions in place, pet parents stay parked in the lot while fur kids are taken in. Transition of care was seamless. They called our previous vet's office for Zippy's medical records. Staff is caring and friendly, all you could hope for in veterinary care.

I'm so glad I was able to get into this clinic yesterday!…read more Backstory- I used to bring my old dog here years ago. When my family came back to Kailua from Okinawa with a new dog this office wasn't open. Yesterday my dog was not acting like himself. His normal vet could not get him in. So I decided to call around and noticed Kailua Pet Hospital was opened and decided to call. The gentleman at the front got me in within an hour. Dr. Thornburg was amazing and my dog felt comfortable with everyone in the office. Everything was explained to me throughly. It was determined that my dog most likely injured his neck so he was given the meds he needed to help with recovery. Today I can tell he's feeling much better. Hopefully with a couple weeks of rest he'll be back to his rambunctious self! Thank you Kailua Pet Hospital! So happy to have you back. Bonus...They give a military discount

Took our 11 week old puppy to see Kailua Pet Hospital for her 2nd set of shots (1st visit was done…read morewith another vet office) Dr.Thornburg and the rest of the staff were absolutely amazing! Highly recommend scheduling your fur babies with her. She was very informative, caring, and comfortable. The staff was courteous since walking through the doors. Great experience from start to finish. Mahalo.

We love Dr. Amanda Dale! We've been with her for years!!!…read moreShe has helped us with our canine and popoki fur babies and continues to do so. Whether it be their checkups or end of life care, Dr. Dale services with clarity, professionalism, kindness and ALOHA. And her staff is just as wonderful as she is. Her clean and efficient mobile unit makes it EXTREMELY HELPFUL when our kitty cats need her kokua. We are blessed to have a vet who truly loves her work and is on the Windward side of Oʻahu! MAHALO NUI LOA, Dr. Dale, Crew and Mobile Unit!!!

Everything... great one on one with pet. I had several cats neutered by her. She's awesome with my…read moregrumpy cat. She's efficient through an incredibly knowledgeable. I highly recommend her to anyone who wants great care taken of their pet.

I've been bringing my older (13 yo) dog here for several years. Everything has gone very smoothly,…read moreand today I was blown away by the pricing: He's grown a few lumps over the last couple months so I brought him in to check. They did the biopsy and analysis on three of them, and gave me the (benign) results in less than an hour. All for $143. I see people complain about pricing, but don't forget that the prices of vaccines and meds are controlled by big pharma, not by the vet! If you want to complain about that, you need to complain to Congress, not to the vet.

I brought my new 3-month-old puppy in for her first exam and checkup, and unfortunately, the…read moreexperience started off poorly the moment I walked in. The woman working at the front desk was extremely rude and unwelcoming. Thankfully, another staff member stepped in and said they would still see my puppy, even though I had accidentally forgotten the paperwork from when I got her. Once we were in the exam room, the experience continued to be disappointing. The veterinary assistant would not give my puppy back to me and spent the entire appointment holding and playing with her. She stood between my boyfriend and the vet, making it difficult for him to see the exam or communicate with the doctor. It felt inappropriate and uncomfortable, especially during my puppy's first visit when I was trying to understand her health and care. The biggest concern, however, was the reason I brought her in. Since we got her, she has had a very itchy ear. I brought this up to the vet, but I was told it was just a little dirt and that she was fine. After leaving, I felt uneasy and did not feel confident that my puppy received the thorough care she needed. I decided to take her to Manoa Vet, where they immediately took an ear sample and discovered she had a yeast infection. Thankfully, they caught it before it became worse and we are now treating it. I am extremely disappointed that this concern was dismissed so quickly, especially in a 3-month-old puppy who is fully indoors. A proper test should have been done instead of an assumption being made. Veterinary care requires patience, compassion, and attention to detail. This is Hawai'i, where we value aloha and treat our families--including our furry family members, with love and respect. Unfortunately, I did not feel that care here. Nor did I feel the Aloha! I will not be returning and have found the level of care and compassion I was looking for at Manoa Vet.