Update since last review 4 months ago. Almost immediately after posting my review, I received a…read morecall from Carl. He apologized for the poor communication and said that he would make me 2 sets of keys. He lost the set I left with him, so I gave him the key codes for the 3 keys that he lost and waited. While waiting for the keys, I went camping from April 10-13. During this time, I noticed that several electrical outlets were not working. Upon investigation, I found wires cut that were not reconnected, rendering 5 outlets out of commission. I called Carl and we set up a date for him to pick up the trailer to fix the problem. I asked him to put a junction box under the sink where the electrical repairs would be made as that would be a cleaner, more reliable repair. He kept the trailer for a week, as agreed upon, and delivered it to my storage space on May 4. He brought a single key to the trailer door with him, and said he forgot to grab the other keys (storage bin locks and hitch lock). Again, he apologized and said he would mail them to me. I texted a week later and asked if they were mailed and received no response. I texted again on May 26, and he responded and said they were mailed on May 22. It's June 4 and I still don't have the keys that I have been trying to get since last October. In addition, I just got back from camping again and, although the circuit now works, he did not install the junction box as I requested. He even said that he did when he dropped it off. Finally, and I say finally because I am done trying to resolve any other issues with this company, my air conditioning hasn't worked right since I got the trailer back. They didn't work on the A/C, but they did reseal the roof. It may just be coincidence, but based upon my experience with this company, I wonder if they did something to make it work less efficiently than before. I guarantee that there are better options in the area to get your work done, but if you choose to go with Spencer Janes, be prepared for poor communication, subpar work and lies.

I wish I could give Spencer Janes 10 stars. He kept me updated every step of the way, sent pictures…read morewhen needed, and went above and beyond. Everything I was concerned with was fixed better than I thought was possible and my TT looks almost brand new (she's old, really old so this is amazing). If you need your TT serviced, call and get on the schedule. Honestly, working with him is better customer care AND response time-wise than most dealerships trying to sell a brand new one.

I manage a storage facility and these guys borrowed one of our dollies that are here as a…read moreconvenience for TENANT use on the property. Movers should have their own. They loaded it into their truck with stuff on it, closed the door and took it with them. I followed up with my tenant (their customer) and they told her they dropped it off, but ghosted her when she asked them where they put it. We have a non-return fee (because of people like this), and she was afraid of being charged. She gave me their name, I called and he was immediately defensive, said "we dropped it off", then proceeded to talk over me. When I finally got a chance to speak, I asked where they put it -*click*- he hung up on me. We have 16 cameras and not one of them show them returning it anywhere on our property over the weekend. Look, I get it's "just a dolly" but it's the blatant dishonesty and lack of integrity that's so disappointing. It takes the convenience away from our tenants, and costs us as a small business to replace it.

The previous rating (first one, from a lady who it seems has a vendetta...) is a real bummer,…read morethough I was not there, I find it hard to believe. Eddrel (owner) was humble and kind from the first interaction I had with him when he reached out to me via my yelp "project" posting to help move a large piece of gym equipment from my garage to my second floor. Not an easy task, as the machine weighs almost 500lbs, and there is no way I would've got it done myself even with the help of some of my friends. He and his help got the job done quickly without causing any damage, taking all necessary precautions with blankets and straps. He made sure with measurements, asked plenty of questions, and did a walk through before moving anything to ensure the actual move would go smoothly. After the heavy lifting was done, he and his crew cleaned up after themselves and then made sure I was happy with the placement. It was exactly where I asked them to put it. He told me up front he would charge a minimum of two hours, but after it was all said and done asked for less than he originally quoted (and his quote was the most reasonable I received out of 3). He was kind and polite and I have already recommended him to others, and I'll use him again if I have more to move.

Worst service company I ever dealt with. The owner and his daughter came out to perform 4…read moredifferent projects we needed done. They were way late getting there and I had to leave. They told my wife they completed 2 of the projects (neither of which were done correctly), and told her they had to get a different machine and would come back in 2 days. They talked her into paying for the full project in advance - our fault for trusting them. THEY NEVER CAME BACK. NEVER RETURNED OUR MESSAGES. Not good folks in my humble opinion.

I used and recommended this company for decades. All the employees are gone, and the current owner…read moreand his daughter ripped me off for $1000. They refused to show me the Lowe's receipt for the water heater they indicated cost well over $1000, charging me $2350 for a water heater Lowe's said they sold him for $550. Avoid this thief and his daughter. I was willing to pay $200 an hour labor, but they ended up almost 4X that amount. If they will do this to a loyal and long-standing customer, they'll do it to you.

I found Dan to be absolutely top-notch. He arrived promptly (almost to the minute ) of the time he…read moresaid he would arrive. His knowledge of the repair job was beyond reproach. I would definitely use his services in the future. If you want friendly, reliable service, give Dan a call.

We are very satisfied with the service and Quality of service and appliances from Premier. We just…read moregot a refrigerator and went back to them for our washer. We are very pleased. And will continue to go to Premier for all our appliances. Thank you

I am pleased to find my "go to" residential electric company. I called Big Dot and my first…read moreappointment was arranged quickly. On the day of service CJ arrived right on time. He was very professional and courteous. CJ went right to work and did not waste any time. The job was a little trickier than we thought, and he was patient and diligent to solve the problem. I was provided stellar performance all around, and I will be recommending CJ and Big Dot to everyone I know.

Prompt, professional, polite. We called Chem-Dry for the carpet in three bedrooms a large rug and…read moreour couch. Paul Showed up on time and was polite and courteous. He got it done quickly and did an amazing job going above and beyond our expectations. We will most certainly use their services again, very satisfied.

Josh and Paul were so easy to work with throughout the entire process. Allen, the owner came out…read moreto do the initial assessment of the shape of our rugs, and he even comped us a carpet cleaning spray that we were not expecting to have! He even had another team member of his come out to see if they could lift any other stains we had on our area rugs. They were speedy with a quote, and over-communicated in regards to drop-ff and pick-up. Josh and Paul moved all of our furniture, and set the rugs back exactly as they found them. They also went above in beyond in letting us know when they were on their way and then how long things would take. They treated us with the utmost customer care and I would highly recommend them to anyone!

I just want to thank this company. Clint came out and fixed my water heater and commode in less…read morethan a hour, and he came after he was supposed to already be off work for the day. I can't say enough good things about this company and their service. If you need a plumber that is honest and fixes it right SELF SERVICE is your company !!!

these guys rock! dependable, fairly priced, with excellent service! They replaced 4000 feet of…read morewaterline from the meter to my farm house for so much less than the big plumbing companies wanted.

They showed up. They were pleasant and decently priced. Other company we called first was awful.read more

Mike is the best! I was stuck on a logging road in the middle of nowhere (long story). Mike got to…read moreme as soon as he could and pulled me out. Can't praise him enough! Five stars! -- Victor Hollingsworth/TN Process Servers