The test of a good store is how they treat you when something has gone wrong. The Micro Center…read moreservice department passes that test. I brought my Windows laptop to the service department to assess problems with the Thunderbolt 4 port. I paid $50 for the assessment. When I received the machine back, the tech notes indicated that he had examined only the USB-C port, not the Thunderbolt 4 controller upstream. I was not happy. I called the service manager, Damian, to tell him what happened. Damian not only refunded my $50 but told me to bring my laptop in the next day for a Thunderbolt 4 assessment while I waited. The assessment was done quickly and Damian himself explained the results to me. I was very impressed at how Damian took ownership of the original mistake and took steps to make it right. I plan to make Micro Center my go-to store for computer purchase and repair.

We have always had a great experience at Microcenter. We needed a laptop for my son. He starts…read morecollege in two weeks and we wanted a good computer but didn't want to be taken advantage of. As soon as you walk in you are greeted and sent to the appropriate area. Carole was quick to come over and assist us. We showed her the specs of what is required and then added his own "asks". Carole knew her stuff and was super quick to find him the perfect computer. She also knew what his school would provide and didn't try to take us for more money than necessary! That meant a lot to me. The manager came over and also said hello. That can go a long way! This was a fantastic experience and exactly why I will always come back here for all of my computer needs.

I am beyond disappointed with my experience at Best Buy. Less than two months ago, I purchased an…read moreAnker power bank for around $250. The device failed while it was still covered under the manufacturer's warranty. When I returned to the store looking for help, I was simply told that because I was outside Best Buy's 15-day return window, there was nothing they could do. What makes this even more frustrating is that I was never offered an extended protection plan when I purchased the power bank. Instead of making any effort to help me with the manufacturer's warranty or pointing me toward a solution, I felt like I was brushed aside the moment they realized it wasn't a simple return. To make matters worse, I've spent well over $8,000 at Best Buy in the last two years. You would think that kind of customer loyalty would count for something. Instead, I was treated like just another inconvenience. Customer service shouldn't end after 15 days, especially when a product fails less than two months after purchase and is still under the manufacturer's warranty. I wasn't expecting a free replacement outside the store's return policy--I was expecting someone to care enough to help me navigate the warranty process. This experience has completely changed my opinion of Best Buy. If this is how loyal customers are treated when they need help, I'll be taking my business elsewhere. There are too many retailers that value their customers to keep supporting one that doesn't.

They have everything electronic but having to walk around to find an employee to help you is…read morehorrible.I don't like that at all. They literally pointed me in a direction once I found someone to ask a question. Then had to go find what area she was talking about . Yeah probable not returning. Did find what I was looking for, paid for it and left.

Shopped around for prices and tried to compare. It's just something about the personal touch that I…read morelove, which big box stores don't have. That and they also have everything in stock. And they always try to give out discounts/deals. Mason Holdwick was our sales guy. Ask for him if you want the hook up! The delivery guys were punctual, quick, and efficient. When the time comes to get a new TV, I'll be sure to check them out first!

Go see Rob taylor family owned operated. Best customer service next day delivery !!!!…read more Financing available. Special discounts every department

they just don't fix tv's. took a 4 bulb infrared panel for my sauna tent to them because the timer…read morekept shutting off after a couple of minutes. called me 2 days later all fixed for a little less than I was quoted. I'm satisfied.

I feel the price for service was very expensive given the work that was done vs the work I…read morerequested. There is a $60 fee just to look at the item, then the "total repair fee" minus the $60. The bare minimum of work was done on my unit. And unfortunately I have since learned that I overpaid big time. The cost of my repairs elsewhere comes up at about 50% of what I paid. Definitely shop around folks.

ALLIE and RUMEL deserve high praise for their awesome efforts and abilities to solve issues. I…read morespent over 3 hours at the Apple Store and they did everything possible to help me. T-Mobile made it very difficult to switch my service (not their job but they still forged ahead with solutions) and my new Apple phone. I truly appreciate the exceptional service they provided and am so grateful!!

Bad sales staff. They didn't even think to offer apple care on my computer purchase. Sales guys not…read moregreat. Order online and pick up if you purchase Apple products.

I absolutely love this place!!! Great people and great repairs at a fair price! Not only do they…read morerepair old radios and electronics, they have a selection of radios/electronics in store.

My experience for what it is worth. They took $100 upfront for bench fee and promised to hear back…read morein 2 weeks. Well, after 4 weeks, I called and they finally did provide a quote for the repair of my previously working deck, specifying the repairs & calibration, that completing them would be straight forward, and that my deck would be ready for pick up in about 2 weeks. Well, after, almost 3.5 weeks of waiting, I called to check in. They explicitly said, "Oh I was meaning to let you know. We can't fix your deck anymore. We ordered a wrong part and can't find the correct one, and now can't fix it. We're sorry you brought us a deck that is in too poor of condition to be fixed. You can use the $100 toward buying a another product in the store". This is a nightmare. I feel blindsided and cheated.

exceptional service, very knowledgeable . Can handle any tech issue. highly recommendread more

I'm no novice to computers and their challenges. Like most writers, I've exhausted tech support…read moresystems, and they've exhausted me! A recent move to Royal Oak Mi had me scrambling; I was so fortunate to find Rich Fiori's information on-line. His years of experience with technology and more, qualifed Rich, no question. But the additional value has been his reliability, his patience, and his approach to challenges. He does what he promises, and more. Today is a case in point: it had been some weeks since we had been in contact. My computer hit the dust (so to speak). Rich answered my email, and my dilemma resolved. After many years of professional work, I can and do endorse Rich Fiori as an excellent resource in this community. Sally Kope.

My husband wanted an item that was available at lots of stores online but decided to call Vintage…read moreKing Audio, and he spoke with Hayden. He got off that call so impressed with Hayden's customer service and said he was so knowledgeable. Thanks for making it such a great experience Hayden!

They are ok, better than Guitar Center for sure, but pricing is less than to be desired on used and…read moreBStock gear. The representative I have assigned will call himself giving me a quote for item which as if a deal is coming my way only for it to be the same price listed on the website, which is so enormously annoying and a time waste. Their technical support is stellar so I guess that is a trade off, but the customer service is not Sweetwater level at least not yet which is an extremely high bar. They do have gear that no one else carries which is a plus.

We stopped by Disc Replay to sell my son's Nintendo Switches after being referred there from…read moreanother store. The store felt friendly and welcoming, and the staff were patient while checking everything out. They explained that they don't refurbish items, only resell, so because one of the controllers had a sticky button and a worn joystick pad, they couldn't accept the consoles. It made sense, and they were clear about it. Even though we didn't end up selling, they were still helpful and took the time to guide us, which I appreciated. Overall, still a positive experience.

They are horrible and will rip you off. They buybacks be so low and it's different at different…read morestores. The one on Gratiot. They're decent with the John r one horrible. I had a special pop I bought from Stockx 1500 pieces limit that's this one out of nine pop I brought he offered me $27 for all of them and that one cost me $50 akone on stock. I even had a Funko Freddy one and you know how limited those are so I will never bring mypops to that location again. like I said, don't want Roseville on Gratiot. They OK they're not trying to rip you off.