The test of a good store is how they treat you when something has gone wrong. The Micro Center service department passes that test. I brought my Windows laptop to the service department to assess problems with the Thunderbolt 4 port. I paid $50 for the assessment. When I received the machine back, the tech notes indicated that he had examined only the USB-C port, not the Thunderbolt 4 controller upstream. I was not happy. I called the service manager, Damian, to tell him what happened. Damian not only refunded my $50 but told me to bring my laptop in the next day for a Thunderbolt 4 assessment while I waited. The assessment was done quickly and Damian himself explained the results to me. I was very impressed at how Damian took ownership of the original mistake and took steps to make it right. I plan to make Micro Center my go-to store for computer purchase and repair. read more

We have always had a great experience at Microcenter. We needed a laptop for my son. He starts college in two weeks and we wanted a good computer but didn't want to be taken advantage of. As soon as you walk in you are greeted and sent to the appropriate area. Carole was quick to come over and assist us. We showed her the specs of what is required and then added his own "asks". Carole knew her stuff and was super quick to find him the perfect computer. She also knew what his school would provide and didn't try to take us for more money than necessary! That meant a lot to me. The manager came over and also said hello. That can go a long way! This was a fantastic experience and exactly why I will always come back here for all of my computer needs. read more

Terrible customer service at the Madison Heights location. I was about to spend nearly $200 on items, but when I got to checkout, the cashier refused to provide a standard bag unless I paid an extra $1.99. When I politely declined and asked for a manager, the manager came over with a completely rude attitude and told me, "You're gonna have to carry it yourself." I am not going to be treated with disrespect while trying to spend my hard-earned money. I told them to forget the purchase, walked out, and left the items right there. I will take my business elsewhere. Unacceptable management! read more

K (knowledge) Bar and technical review of recommendations and likelihood of success was unsatisfactory. Initially at check-in was told likely Micro Center could replace battery. Then in writing and in follow-up conversation indicated OEM battery was unavailable. After market battery might work but no guarantees due to mismatching imbedded Apple hardware and software with a third party battery. After I decided to not take a chance, then was told they were confident the aftermarket battery would work. While everyone at Micro Center was polite, I would have preferred to have saved time, $50, and consideration of vacillating recommendations. read more

Alexis M. Was an absolute Angel I felt seen and heard. She was attentive to my needs and helped myself and so many customers I observed in a professional and kind manner. My needs were meet and I was treated with care. read more

I bought a Bambu P2s from them a few weeks ago. The printer is fantastic. They had a huge sale on 3D printer filaments and I went a bit overboard lol I wish there was one closer to home but maybe better that it's not or I would be in there all the time. read more

If you're even remotely into tech, Micro Center is basically Disneyland. I LOVE coming here for SD cards, computer accessories, random cables I didn't know I needed, and literally anything tech-related. If it plugs in, powers on, or stores data -- they have it. And not just one option... they have 20. I actually bought my very first MacBook from here back in 2012, and I still remember how excited I was walking out of the store with it. That purchase started a whole new chapter for me, and Micro Center has been my go-to ever since. What I appreciate most: Huge selection (like... overwhelming in the best way) Competitive pricing Knowledgeable staff who actually understand tech Constant deals on SD cards and storage (which I'm always stocking up on) Whether you're building a custom PC, upgrading your setup, grabbing last-minute accessories, or just browsing because you love tech like I do -- this place delivers every time. It's one of those stores where you say, "I'm just running in for one thing," and somehow you're walking out 45 minutes later inspired to reorganize your whole workspace. 10/10. Tech heaven. read more

I went to Micro Center looking for something that used to be one of the most basic electronics you could buy: an MP3 player. Instead, the only option on the shelf was a $200 model. This isn't because affordable MP3 players don't exist. Brands like AGPTEK, RUIZU, and others still make perfectly capable players in the $40-70 range. Micro Center simply chooses not to carry them. Not everyone wants to use a smartphone for music. Some of us want a small, dedicated device for the gym, walking, traveling, or just keeping our phone battery intact. Expecting customers to spend $200 to play MP3 files is absurd, especially in today's economy. For a store that prides itself on serving technology enthusiasts, it's disappointing to see such poor selection in a product category that still has demand. If you can stock dozens of keyboards, mice, and PC accessories at every price point, you can certainly stock a few affordable MP3 players. I left empty-handed and bought elsewhere. Hopefully Micro Center realizes that not every customer is looking for a luxury gadget just to listen to music. read more

Scammed Bought products and got the protection plan. Was told it's hassle free an easy. Product stopped working and I was told I would have to come in to have the item checked out. I drove 2 hours to bring the item in and was told there's a glitch on their end and they will call me to come back when they get it sorted out and they couldn't offer a resolution. I've been a microcenter fan for years. I will no longer shop this store. read more

Steven Aldaccache and Zach Finley did an 100% job satisfaction helping me get what I need! As a business owner I expect only the best of the best and Micro Center of Concord Dr. and these sales reps are the ones to see for your needs!! !!! !!! ^ ^ ^ TM (c) Patent Pending Antonio Tardella Chairman and Founder of The Nazgûl Group. All Rights Reserved. read more

Micro Center - This is my families Coat of Arms. My personal Banner, to use a Game of Thrones and Ivanhoe reference. - Computers Near Me - Madison Heights, Michigan

The BEST no bull fixing of your unit if you have a problem with anything they can fix it or send it out to be fixed at another company they are very knowledgeable read more

Not everything is in stock. CPU and GPU were mostly out except the mid grade ones like 4060 and 4070. Other location has a whole isle full of chips and GPU. I don't see any open box items either. Everything else is in stock tho. Still a good store to go if you need parts or tools to fix whatever you need. read more

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My husband made the mistake of buyin electronics on amazon because it was convenient. All the items worked except for one item. We did get a refund and I suggested we go to the Micro center, even though it was a long drive away. We were greeted immediately upon walking in. Justin V helped us out. He offered us options that wete cheaper than amazon's option that we originally purchased. They had an even cheaper option that was box opened but we settled for the new mid grade level. We even found a printer too that was really nice. We got both for the price of the one item we found on amazon. They offer 30 day return policy and items have warranties if you want to buy those as well. read more

It's definitely a great store, and worth the drive from Ann Arbor. I only went for 3d printer filament which took a bit to find. We made a day of it and had fun. read more

Micro Center - Want. - Computers Near Me - Madison Heights, Michigan

Great service and knowledgeable employees. I have never heard of this place until this week. I was amazed at the quality and service there. James helped me to get the correct items without breaking my budget. read more

Micro Center - Entrance - Computers Near Me - Madison Heights, Michigan

I am a senior and a member of their staff helped me find the cable I needed to connect my external hard drive to my PC. He explained it to me and I went on Youtube and discovered the differences between the evolution of USB connections. As it turns out, about a couple months ago i bought an externa drive there and he also sold me the converter I needed for my old my passport external drive. We are lucky to have Micro Center, and it is within walking distance to the BEST Asian grocery store 168. metro detroit sucks with the exception of Micro Center and 168 Mart, they are the ONLY businesses that make Michigan civilized and livable. read more

I used to love Micro center! However, took a computer in to have the fan (The Fan!!!) replace on December 2. As of today January 1, the replacement is still(!) not done. And they can't give me any estimate of when it will be fixed. Cost me $80 for their repair/service department to do nothing. This is not a major repair; this is a fan replacement! Feel like I'm being punished for not buying their Priority Service plan. Micro center has been my 'go to' place for computers and other electronics since they opened. Will I shop there again? Good question. Answer to be determined, months from now. Hello Geek Squad at Best Buy, read more

I always manage to find someone who answers my questions to my satisfaction or they do often find someone who takes care of what I seek.

Went to return a phone and add a computer. 45 minutes in lines (directed to Wrong line initially) LOSE CUSTOMERS! Apology Emails from A.I. generated 'misfits' telling me "How sorry they were for my troubles, a Manager will get with you ". NINE emails from A.I., Luke, RILEY, JACOB, Rob, Mohamed and Won staying the Same Line. I pray NO ONE ELSE has to experience this blatant display of Disrespect. Maybe Computer Geeks are used to being treated as Punks. BEST BUY is only $10 more expensive and THEY actually think highly of THEIR Customers. D. Joel Petrie read more

Went in to buy a computer and the salesman was friendly and helpful. But then he went and got his manager who came and congratulated my boyfriend (who was just there with me he literally didn't speak to the salesman and was not even paying attention) . It felt pretty misogynistic that he assumed it was my partner's purchase and not mine. I was so irritated I almost dropped the purchase and left but I had been waiting on this to be back in stock for a few weeks and just wanted to get it over with. I don't see why the manger even needed to come out. I also didn't like that the salesperson tried to convince me that this was a small business, which its not, it's a national chain! The trip was very disappointing read more

I'm very disappointed with Micro Center in Madison Heights. My iPhone failed its battery test, and under my AppleCare+ contract I was advised to have it replaced. Apple directed me to Micro Center, which is listed as an authorized service provider. When I arrived for my appointment, there were five people ahead of me. As I waited, I listened while each of them left frustrated: one with a Samsung device they couldn't service, another who came to pick up his laptop only to find out the replacement screen was no longer available, and another who had spent $3,000 on a desktop but was told he'd have to leave it behind while they figured out what was wrong. When it was finally my turn, they took my iPhone to the back, then returned to tell me they didn't have a replacement battery for my iPhone 12 in stock. Their solution was that I leave my phone there for four days until the part arrived. I had driven 35 minutes to get there, only to find the staff unhelpful and indifferent. The entire experience felt like a waste of time. All I kept hearing from the service desk was, "We can't fix that." Calling it a "service center" is a joke when it doesn't seem like they can actually service anything. I planned on doing some shopping while I was there, but I was so frustrated. I just left. Don't waste your time trying to get something fixed there. read more

Everything you need amazing!!!! They are very kind and helpful here as well. Our go to for all our computer needs .

Lucus is the GOAT!!! He helped me find the parts to build my first keyboard, and it turned out better than I could have hoped while still being in budget. He also helped my girlfriend find some new audio gear. Perfect choices again. 5/5 for Lucus. read more

Excellent choices for a computer replacement. Well organized and helpful experts. Huge plus's to have a good tech team on site to convert and install if you want to outsource. A very good experience! read more

The staff was very helpful to find a better computer than the one we can to look at and for just a few dollars more

I went to Best Buy earlier today because my printer kept jamming. What a waste of time. They had over a dozen printers on display but NONE FOR SALE! All the bins below the display models were empty. They also had no RAM (memory expansion sticks). I knew Microcenter would have everything I needed...and they did. It's a bit of a drive, but worth it. Micro Center has an astounding variety of connectors, adapters, and different sized versions of so many things I can't possibly name them all. This is clearly their strength. I can confidently walk in here and find all of this without having to wonder if they have some odd thing in stock. But, one place where I have been let down more than once is in the online order desk. Placing orders online is not unlike other places: they will notify you when your order is ready to pick up, and you bring in confirmation. But, the trouble starts once you get to the store. But, while Best Buy is efficient with their in-store pick up, Micro Center has the things to learn. There were two people ahead of me today, and for some reason I am still standing here 45 minutes later. There are people scurrying around behind the desk, and disappearing to go elsewhere, and I am still standing here. It's seriously bad enough to make me want to order online, and just wait for the delivery. This is a massive waste of my time, and the time of the people standing behind me. The customer service rep was friendly enough when I finally got to the front, but there was no apology or explanation of why it took so long to process the two people ahead of me. I'm sure they had some weird complicated thing going on, but it explanation would've gone along way. Micro Center is still the gold standard for all your computing needs. Prices are at least as reasonable as other places, and the selection is massive. But, the customer service desk needs some work. read more

Micro Center - These little distance markers are throughout the store, not just at the cash register. - Computers Near Me - Madison Heights, Michigan

I've bought a lot of stuff from here, many many laptops, a gaming pc, a pretty penny. But they are pretty hard to get a hold of when you are trying to call. And the chatting is a joke. If you know what you want, then it is fine to go in. But otherwise their customer service sucks. read more

I brought my computer in for potential water damage and it wasn't even looked at for almost a week. With it being possibly water damaged, I was hoping it would take priority due to the fact that once water starts to settle, it can brick the computer. I had to call in multiple times, because I was receiving 0 updates for days. I was lied to on the phone being told they would check my computer on day five. I call in on day six and still no one has looked at it, and they could no longer find my computer in the system without the direct order number (before they could use my phone number). I paid $50 for a diagnosis which I was made to pay upfront; I don't think it's right to pay for a service you have to wait almost a week to get done. It wasn't until I showed up in person to retrieve my PC, because it wasn't being handled in a timely manner, that finally someone looked at my computer and told me it was fine. Waiting six days without my computer being even looked at is unacceptable, especially when I'm in school and use it in my daily life. Once I finally retrieved my computer, I was offered an $80 fee to put my power supply back in; I absolutely declined. Imagine the absolute balls to try and charge someone $130 for poor customer service, untimely diagnosis, and simply wasting a customers time. read more

Would leave negative stars if I could. They can't properly build nor repair a computer. Paid over $3,600 on a new computer that out of the box is the same speed as my 7-year-old $400 laptop. Then components started failing. Liquid cooler fans at LEDs stuck/shorted on. Computer wasn't even a week old and I had to drive another 6 plus hours to have a repair that was in properly done. They replaced the cooler with a completely different brand that they did not tell me. Drive 3 hours home and boot up computer to find out one of the fans is now making a harmonic noise at a specific speed. Now I've got to drive another 6 hours for a repair that could not be properly done and checked. At this point I'm saving myself money and returning everything. read more

I thought Micro Center price matched?!?!?! Apparently not Madison Heights, MI. Went in for an advertised 990 4TB after an 84 mile round trip and of course they don't have it. Choice number 2 was the more expensive 530 Firecuda. Waited in line for 30 minutes. Showed New Egg add for $340. Sorry not directly sold by New Egg we can't match. Pull up Amazon.... Sorry again 3rd party seller. Pull up B&H ok that works, need to get the manager for approval. Waited another ten minutes for him to show up after the first person said he wasn't going to honor it. He comes and shines me on, double checks B&H (which checks out) sorry I'm not going to sell you the drive for 379.99. Blatant against what they say on the site. "Management has the right to not honor" even though the inland $999.99 similar drive is on sale for 249.99 and the game drive from Seagate on their website is half of their overpriced cost. They didn't honor a Taichi motherboard cost either with the $20 discount for buying the cpu also just recently. Well posting this to hopefully get some attention because I can't find Corporate phone number to make a complaint. Spending thousands no more Madison Heights!!! update 12/13/23. After all the hassle of price matching the price dropped to the matching price like two days later. I was aggravated to the point of going to the BBB at which time I found the corporate phone number and called MC corp office with my complaint. The store assistant manager and manager called me within a couple hours. I called back and spoke with the store manager and she apologized and was going to have a meeting with her staff. She sent an apology late r also in the mail which I really appreciate. So everything is good again but lesson learned? I hope. Not going to stress about it, I will just give her a call if something goes south again. Feeling much better after the interaction. Bumping up stars from one if I can. read more

Micro Center - B&H sale price - Computers Near Me - Madison Heights, Michigan

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The selection is unmatched. The employees actually care and don't just stand around like many do at Best Buy. Checkout lines can sometimes look enormous but they move swiftly. If you are into any type of PC building this is the place. read more

I went into the store today, with intentions of spending over $1600 on a new 3-D printer. I walked out after spending an hour in the store and getting zero help. As a matter of fact, one employee told me they were too busy to help me and didn't even offer to get anybody else. Needless to say, they lost a sale and a customer! read more

The Microcenter tech team is amazing. Today Will provided insightful and extremely helpful information, and Josh was able to solve my issue. These two went above and beyond for me during a stressful time. (Who isn't stressed when their computer is on the fritz?). Hands down the best outcome I could ever have hoped for. Will was patient, polite and kind to every customer I heard him engage with. I have used Microcenter for years for service and can't imagine going anywhere else. Their tech support team truly care and delivers. read more

I have done business with this location for nearly a decade, especially since they're pretty much the only brick and mortar electronics game in town unfortunately. I have also worked retail for the entirety of my adult life, so i thoroughly understand the trials and tribulations of working retail. I really do. I will never set foot in this location again. The treatment received by their associates today was atrocious and, as much as I hate to say this, racially motivated. The heavyset associate wearing a purple tie snapped and grimaced when I began to approach him. The sheer disgust on his face and his angry "I'm busy" caused me to just.....leave. I am a black female, for context. In addition, their online ordering system and the individual responsible for picking orders completely messed up. EXPENSIVE parts were ordered at noon, once we arrived at 4 we were told to stand and wait for someone to pick the order.....not great because they guarantee 30 min pick times but again, i understand retail difficulty. After waiting an HOUR off to the side, as instructed by the associate, we were told that none of the items ordered are available and basically "tough luck". We overheard another customer being told the exact same response, obviously the job of order picking just isn't being done, and online orders aren't being picked so the items are sold out from under you. If you have any self-respect and/or expect basic human courtesy while shopping, do yourself a favor and look elsewhere. read more

So paid for a repair and rebuild. Got my computer back and it had pretty serious issues. It was taking days for them to get back to me and there is no store # to call. Had to deal with online support to get their attention. Also it should be noted that they did not install the motherboard and other misc drivers at this point. The GPU software and driver were installed though. So I take it back to them, and it doesn't seem like they did anything at all. They reinstalled windows, but the issue is that I told them I had did that already and all that did was make the symptoms almost go away for a brief time. Why they would jump straight into making it harder to diagnose, I have no idea. But naturally they didn't fix my computer once again. It didn't seem like they cared and I was just an annoyance. I got home and it started messing up again. At this point I realize they didn't even update the BIOS, despite them specifically telling me they did. They also did not download the GPU software or driver this 2nd time which caused my computer to have even more issues. It still isn't fixed despite me doing what should have been done there. This is extremely disappointing as I always had great experiences at the microcenter in Santa Ana, CA that I used to go to. I decided initially to drive the extra miles due to that. That was a very bad idea and has become a nightmare. I definitely recommend buying parts from microcenter, but I can't recommend their repair dept in Madison Heights which is what my 1 star review is for. ​​ read more

I find Micro Center to be very customer oriented and provide a great product selection and knowledge. My first choice in electronic shopping. read more

My store associate was James A. He was so knowledgeable and helpful for the raspberry pi project I was purchasing parts for. He really helped me when picking out hardware. Highly recommend this store. read more

Garbage store. No phone number items showing in stock not in stock drove over an hour for them to tell me they are vouchers already sold

This is the ONLY place to take your computer if you want it serviced correctly! Best experience ever. read more

Dropped off an old pc that was locked (forgot pw). Will was super friendly! PC reset (hard drive was wiped which was ok with me) within four hours. $99.99 was ok. Thanks! read more