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    PECO

    1.5 (119 reviews)

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    8 years ago

    PECO's online portal has been down for 4 months and they charge you to make a payment over the phone. This service stinks.

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    8 years ago

    It took 1 and half hours waiting to meet the representative to open an account for me... Gosh!

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    Page 2 of 3

    Ask the Community - PECO

    Review Highlights - PECO

    “I have to say that over the years I have had little if any trouble with PECO.”

    Mentioned in 4 reviews

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    Philadelphia Gas Works

    Philadelphia Gas Works

    (50 reviews)

    East Passyunk Crossing

    High rates. Slow responses…read more Extremely poor customer service. Usually cannot be reached by phone to change your address because their phone maze keeps disconnecting you. When I called their main office for help they accused me of being at fault even though it was their phone system that was screwy. I finally got through after dozens of tries. A horrible company but the only game in town. No competition so no incentive to improve.

    Billing is a clusterf***. I was two weeks late for one payment and rather then send me a notice and…read moremaybe add a small late fee, I got a shut-off notice for the following week with a huge bill "to pay off my budget bill" account, and I was immediately ousted from budget billing. I paid it, because I didn't want my gas off, and was in the process of writing them a nasty letter when I got a phone call the next day to say, "oops, sorry, our mistake. We never should have sent that and your gas won't be turned off and we will reinstate budget billing immediately," only to then be charged even slightly more with budget billing because they didn't count my large payment as spreading out over budget billing months. They "zeroed" my account and restarted budget billing from zero based on previous 12 month history, which means that I am now pre-paying for my winter gas. I literally paid $600 and don't get a financial break on subsequent months. What a goddamn f up. Never should have made that mistake in the first place.

    Verizon FiOS

    Verizon FiOS

    (319 reviews)

    Penn Center

    I spoke to a real person. Brenda, I believe. She was US based and an absolute rockstar. This was…read moreinfinitely better than my previous experience. Those foreign-based call centers reading off scripts with zero technical training are a disgrace. High more people like Brenda. She knew what she was doing and was a lovely, lovely lady.

    Signed up for FiOS online. They scheduled an installation appointment. The trenching crew showed…read moreup unannounced to bury the FiOS conduit and were about to put it on the wrong side of my house. I told the guys where the conduit should go, and even though my Spanish isn't good, they followed my directions. Two days later, the installation guy arrived during the scheduled installation window. I had already routed conduit inside of my house, so it was an easy install, and we used my router. Three days later 811 showed up and spray painted my property; was glad the conduit guys didn't cut through buried utilities 5 days prior. Apparently only one of three of the tasks went to plan. Part of the pricing deal was that I had to sign up for the Verizon Visa card. I did that online and set up the mandatory auto payment. Couple days later my wireless bill was automatically paid by the Visa card, and a couple days after that I started to get all kinds of system generated emails that my Verizon auto pay had failed. I got a cryptic email from the bank that the auto payment was declined so I went online to the bank and they had no record of any payment being declined. I then called the bank and basically was tortured by the AI assistant that did nothing more than waste my time next I contacted Verizon FiOS. They said everything was fine. Days later more emails auto payment could not be completed. Payment was due so I went online and I manually paid following the FiOS link sent me. That sent me to the Wireless payment program and my payment was posted to the Wireless account (after triple checking this I was not able to pay directly to FiOS on the Verizon website using the Fios make payment button) Days after more system generated emails and more time online and more time trying to get through the useless AI assistant on the phone I finally spoke to a person and explain the situation. They said they would transfer the payment from Wireless to FiOS and there should be no further problem. 10 days later more system generated email. My account was overdue. They would shut off my service. I went back online. saw the payment still sitting on my Wireless account and called FiOS ...fought the AI assistant eventually got a hold of a human. This guy sounded like he could only talk about the Fios part of my "Verizon One" account. Explained to him what happened. He said I need to contact the bank. I told him I'd already contacted the bank. On hold, he did a little more research. On and off hold (one hour and six minutes) later the he says the Verizon card from Visa on my account had an entirely different card number and expiration date than the one the bank issued me. I told him that that was a system generated mistake as I had never entered a credit card or expiration date WHEN AUTOMATICALLY CREATING MY ACCOUNT ON THEIR WEBSITE...THEIR SYSTEM HAD A BUG THAT THEY NEED TO INVESTIGATE since it had nothing to do with me and it could be happening to other customers. he said he talked to his manager (now at about an hour and 20 on the phone) and hadn't heard of this happening before. DID YOU CREATE A SYSTEM REMEDY TICKET? Says I. UUUH says he. I feel like I'm teaching a pig to sing. I'm wasting my time and annoying the pig. I then said you guys need to credit my account for this service mishap. more time on hold. they credited the first month service and manually entered my correct Verizon credit card. Then asked me if I would like to be transferred to Wireless to see what was happening with that payment transfer that I asked for 10 days ago. I told him I was exhausted and had to get back to work. Later in the day went online and saw the manual payment was still on the Wireless account and that I was still overdue on the Fios "one account" so I went ahead and I made another payment hoping that this time it would credit the proper account. I feel like I knew more than the Verizon reps did about their own system and that trying to explain to them what they need to do to fix it was falling on deaf ears. I did not sign up to spend over four hours of my personal time fixing their junk website and I still don't know whether or not this next billing cycle will go smoothly. FFS verizon!

    PECO - utilities - Updated September 2026

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