Bills auto use to be great, till his mistress took over after his nasty divorce. She now owns the…read morebusiness and he does the bitch work as well as his son and her family. They all are constantly on drugs which is why you'll leave and have the SAME thing happen pretty much the next day. The friendliness and fairness stopped the day his gf and her family took over. If you're use to dealing with Tracey the business manager, just know she is no longer there. So you will get an unfair price and seedy excuses. My family took all our vehicles here till we realized the service was no longer great, the work was below sub-par, they smoke IN customer vehicles and are on drugs that aren't marijuana constantly. Not only that but they aren't even BBB accredited anymore! Save your money and your vehicle and just go to ANYWHERE else. Essex has some great auto professionals, but this isn't one.

Bill Bushey is a good guy!…read more Now I have not had any "major" work done here on my car because I still have a factory warranty! They have however done most of my oil changes and tire rotations. Every time they have done a great job! Located right next to my work so the commute there is very easy! This is owned by a father/son team. Both of them are very good at what they do! They also seem to have a lot of jobs to do. I will continue to go for my oil changes and tire rotations until my service contract is up with my car! So for the simple things these guys are great! I will report back in when the car needs some major work done and I can get it done here! 4/5! They are easy to deal with!

all i have to say is thank u to Drew. i had locked my keys in my car for the first time ever and i…read morewas so overwhelmed and freaking out. my friend used her triple a after 2 hours of waiting for my insurance company to send someone. Drew showed up within 10 minutes of the triple a call and got my keys within 5 minutes. thank u drew!

My experience with INTEGRITY has been VERY positive. Two times, this year, my battery went dead. In…read moreboth occasions INTEGRITY helped me out swiftly. When repair was needed, an the towing and repair was efficient and--money wise--extremely reasonable. It is often hard to find a trustworthy car repair shop. I moved to Plattsburgh 6 months ago. I am glad I found INTEGRITY. Try them! and you will be satisfied too. Dr. Frans Rijnbout

Approximately 11 hours to get to my location. Ended up getting stuck twice having to winch…read morethemselves out. Trashed my neighbors mailbox's And then just took off, without a word.

I have been a client of hometown for 8 years and my folks even longer. They've always treated us so…read morewell, fair prices, short repair times, honesty and integrity; however, they just lost a decade of loyalty to one incredibly unprofessional phone call. On September 20th 2024, I brought my 2007 Honda Fit to Steve to take a look at some service lights and a funny noise. He fully diagnosed it on the spot, told me I needed to bring it back for a new transmission and new brakes and that he'd call some parts companies and get back to me with an estimate. He never contacted me again. A few nights ago, 12/2/24 my engine started billowing smoke late in the evening and I emergently had my car towed to hometown after hours, thinking that as a loyal customer they may be able to get me in. Instead, I got a phone call from Steve telling me that they have never and will never work on Honda Fits, my car is blocking the plows (there is no snow) and that I need to bring it elsewhere. I asked for a recommendation, and he told me that no one will work on a Honda fit and he won't send me to one of his friends. I brought up the diagnostics he did, and he told me that when he did it "6 months or a year ago" (actual timeline = 10 weeks) that he did indeed call me back with prices, "or maybe left a message". So in one conversation he both admitted that he did work on my car and looked into parts but that he also has never worked on my car and won't in the future. I think I asked one more question and he told me my keys were in the cup holder and hung up on me. Great business, Steve!

Very easy to find. Was quick , and reasonable. Tech was very knowledgeable. Will definitely be…read moregoing back!

The Gentleman who runs the shop is 100% honest knowledgeable to the max and just a great guy. I…read morewouldn't go anywhere else period.

I have been bringing my car here for years, Pete always does great work for a good price. The…read moreservice is always very fast too, I would definitely recommend bringing your car here.

While this is second-hand information (my brother observed this, not me) I am having him read this…read moreto make sure I got the story straight. He has no ties to Fairfax other than me, but I do. I love this town, and I know that things like this matter to our community. My brother brought my vehicle in to Tinker's Auto on 7/21/2020 for an oil change and state inspection. It was the first time I'd brought a vehicle to them, but knew they were a newer business and wanted to support my neighbors. For full transparency, my car didn't pass inspection. They didn't charge me for the inspection either (which was a pleasant surprise and I really appreciated)! So this review has nothing to do with that. One of the owners, Nickie Tinker, was at the front desk. There are bags of locally-sourced popcorn that customers can purchase. Another customer was at the desk talking to Nickie about this while my brother was waiting, and Nickie starts talking about how when she was a kid, they used to call the burnt popcorn kernels "niiiii---- heads". She didn't actually say the word, but turned to my brother and said "What were they called?" She was trying to get my brother to say it for her. My brother, not wanting to engage, said "I have no idea what you're talking about". Nickie then half-said the word again, and said something to the extent of "We're not supposed to say that any more." After my brother recounted the story to me, I posted on Facebook to (my friends only) asking for advice on how to handle this. Someone evidently told Nickie about my plan to publicize my brother's experience. She called me via FB messenger twice on Sunday (7/26) before 9am, and then wrote me a message (see screenshots). It is clear that she doesn't remember what she said that day. But she does recount how that while she is not a racist, she does condone racist conversation in her place of business. If you don't take issue with this sort of thing, by all means, give these people your money. But if you expect better from your neighbors, maybe choose to have your vehicle serviced elsewhere.

This is the person claiming racism at this garage (Tinkers)and she wasn't even there to verify what…read morewas said.