I was told yesterday that I had a nail embedded in my tire and since I am at least 150 miles away from home it was in need of attention. Being Sunday not many places open for tire repair , but VIP was open. Staff were friendly , knowledgeable and helpful. I asked if it needed to be fixed and he recommended it due to the fact of my lengthy driving on the tire and causing more damage causing me to pay a bigger fee to repair it. I definitely recommend this business and will return for future needs. read more

Really appreciate the awesome service and support from the team at VIP in Burlington. Had an issue with the tire light coming on after hitting a pothole while on a long drive. Great guys! They were responsive and generally awesome during what seemed like a busy time in the shop. Their support of make-a-wish foundation is an added bonus. read more

At the Riverside Ave location - Dropped the car off in the morning for a 10:30am appt. to have snow tires mounted. At 5pm it wasn't done yet. We waited another 45 minutes for it to get done. When we went to pay, we received an apology and we were told that it was on the house! In all of the times that we have gone to this location, this was the first mishap -it was a very busy day. They didn't give excuses, they just owned it and apologized. Can't be perfect all of the time! I appreciate the honesty, and I will be back! read more

This review is in reference to the VIP on Essex Road in Williston, Vermont. I brought my son's truck in to have a running board installed . Not only did Keith do an exceptional job on installing the running board- the supervisor, Ken, checked on his progress several times and assured me he was expert. I cannot say enough on The quality workmanship that Keith did - as it far exceeded my dreams of surprising my son on his birthday with a beautiful running board. It was safe, secure and perfect in every way. Brad conducted the inspection check, and, the truck passed ! I appreciate the thoroughness and expertise Brad had. If you are looking for the best car repair , go to VIP on Essex Road. They are knowledgeable and forthright, honest and expert. read more

VIP Tires & Service - Auto Repair Near Me - Burlington, Vermont

Location: 3303 Shelburne Rd, Shelburne, VT 05482 Date: 22 November 2024 Issue: Tire losing air I have been a loyal customer for years and have never had a complaint. When I enter the building, I feel at home and recognized. Today, they explained why I had a different mechanic than my usual one. However, that was never a concern for me because I know from experience that I can trust all the mechanics. As a double minority, I have faced mistreatment and ignored over the years, but I have never experienced that at VIP Tires & Service; I genuinely feel like part of the family. It's important to note that the VIP Tires & Service mechanics are not salespeople. Based on my experiences and their conversations with other customers, they will never try to convince you to purchase something you do not need. Thank you for being an excellent service from a grateful customer. Dr. Childs read more

As new transplant from Massachusetts I had to go through the VT inspections. Not as easy to book immediately as one might think. The guys here did a great job and were super courteous and communicative with us at every step. Very trustworthy. read more

I took my seven-year-old, 50k-mile Honda here for its state inspection. The mechanic failed the car for a hard-to-verify steering issue and quoted me about $900 for the repair. I took the car to a local Honda dealership and asked them to confirm the issue. They re-inspected the car and identified no mechanical issues. read more

Wonderful service for a time-sensitive tire pressure leak without an appointment. I dropped off my car in the morning and the team was very clear on what they'd try to do and the estimated cost. They were communicative throughout the day and worked to get my vehicle fixed by the time I needed it in the afternoon. No upselling, and genuinely friendly staff. Thanks, VIP! read more

Found glass in my tire. Unfortunately had to replace all four. Glass was in corner of tire so no patch work was recommended. Such is life. They fit me in immediately and an hour later I was back to work. Thanks Thomas and staff read more

Their services absolute trash. They wait till the last minute to tell you that they do not have the tires you purchased. then Jack the price up from $700 to $950. Then they expect that you're going to be okay with paying the extra money. Seems like somewhat of a trap and a scheme from shady business! I decided to take my business elsewhere. read more

I have to say after a not so good experience with a staff member, Thomas and his team were amazing with correcting the issue and getting me right in. It truly ended up being a great experience, timely, professional, and affordable. They were not pushing to upsell which is amazing. Thank you Thomas and team for letting me have peace of mind on my trip! read more

Came into the shop while on a trip to get our calipers checked, the shop told us that we needed brake pads, rotors and calipers all replaced, quoted $800. Went to another shop for a second opinion and only needed calipers replaced Would not recommend, try to over sell read more

Very helpful, Front desk worker helps me understand if theres anything wrong with my car and recommends things that are accessible financially. I come to this place because not only is it close by but they take care of my car well. read more

I highly recommend vip. I had a flat not long in west Lebanon and the vip there took me right in and I was on my way in no time at all. Yesterday I took my car into the vip in Claremont and had four tires put on. The price was perfect and the manager even recommended the road hazard package at a reasonable price. As a iraq vet I appreciated the respect and professionalism that they showed . I even got my veteran discount without saying a word. I'd give both west Lebanon and Claremont vip 10 stars if I could !!! read more

I would not recommend going to VIP services in Burlington. This is the second time I have been here and they tried to make me pay more than I should. I came in for a free brake check because they were making noise. They quoted me nearly $4000 for unrelated issues that I know I didn't need replaced. read more

These folks are liars. I needed one tire replaced. They told me they had to also replace the other tire on the same axle even though it was perfectly fine because "Vermont DMV inspection rules" didn't allow two tires of different brands to be on the same axle. That sounded weird. So I called the Vermont DMV Inspection line. The person there told me that this was absolutely incorrect. When I called VIP back, they first tried to double down and say that the tires had to be the same "type, construction, and size." I told them doesn't mean the same brand, as the DMV said. They put me on hold then agreed to do just the one tire once caught in a lie. When I came to pick up my car, I asked them if they didn't know the rules or if they were purposefully lying. One guy said that the DMV recently changed the rules (this isn't true, I called the DMV again and they told me as such). The other guy said it was "up to the technician" then tried to do that shitty thing where they throw a bunch of jargon at you to confuse you. Again, when I called the DMV they agreed they were lying and likely thought they could get away with it because I am a woman. It's actually just hilarious how much they lie and then change their lie and then double down. They should be ashamed; wasting customers money and wasting tires. read more

Business contacted me right away after last review. Got me into local ME shop and fixed issue, (over inflated and sensors reset.) Couldn't have been nicer. I still think the change over was expensive, but I needed it done at last minute, so I probably would have gone ahead anyway. Tanks for quick resolution. read more

To the team at VIP tires on Riverside Ave, I feel I received the best service in the area. The service team is extremely nice and very efficient I have looked for such service in this area and finally found the place at VIP tires thank you for your great service!!! Eva Pellegrino read more

The team at VIP on Riverside Ave was incredibly helpful through a fairly complicated winter tire change over. We purchased a Tesla Model Y in the fall, which was supposed to come with a winter tire package. We received the vehicle in a timely manner, but due to supply chain issues, the tires never came - they are an unusual size, so it took us forever to find a set of tires and wheels we could use. We brought the aftermarket set to VIP to be mounted and balanced, at this time we discovered there was an issue with how Tesla's proprietary bluetooth TPMS fit into our setup. It being winter in Vermont, we couldn't drive our vehicle until we got the winters onto it. Greg and Bryce up front were really helpful in trying to come up with a solution to get our vehicle on the road. They did research, offered several suggestions and solutions, and continued to fit me into their busy schedule to try each new possible fix. Sean in the back was diligent and super careful with our wheels with each mount we had to try. While the whole situation was frustrating and I had to go back to the shop several times, I always felt welcome there, like we were all taking part in some ridiculous shared bad joke. VIP was definitely a huge part of the solution to my problem. Top notch customer service! read more

Ended up taking my car in to get tires switched along with a list of other stuff. They were very intelligent with what could and couldn't be done, and how long everything would take. They ended up covering my tire change bill and it made my day :) read more

I had two tires to get rid of, and had a hard time finding somewhere to bring them because the CSWD hours are so inconsistent. I had never been to VIP Tire before, but I stopped in and asked if they did disposal. Tommy at VIP was so awesome! He took my tires no problem, and even waived the disposal fee because I only had two. Such a nice guy! I will definitely go back to VIP for my future tire needs! read more

Bryce was able to fit me into the schedule for a winter tire change over where others could not due to my own lack of planning ahead. The team including Juan were very helpful and quickly got me in and out during a hectic time. read more

It's hard to find professional affordable places around Burlington, this is it. Bryce at the Riverside store provided excellent service, honest prices and got the work done sooner than expected. Can't say enough great things about this place! read more

I had an appointment for a battery check. I had purchased this battery from VIP and it is no longer under warranty. I wanted to make sure it was okay, and see if I needed to get another battery. I dropped my car off at 0730 as instructed. I was told at 1:00, when I called them, that my car was next to be seen. I get off work at 1630, and I arrived there at VIP @ 1645 to pick up my car. They hadn't gotten it in yet. The person I talked to at that time stated that there were a lot of walk-ins and that my vehicle was low priority. I reminded him that I actually had a scheduled appointment. All they needed to do was check my battery, which wouldn't have taken that long at all. My original appointment was 10 days ago and they asked me to reschedule for 11/21/2023, which I did. A scheduled appointment should always override a walk-in. If they had told me up front, long ago, that they would be too busy to see my battery, then I would have understood and would have scheduled an appointment somewhere else. I'm extremely disappointed. Appointments mean nothing to them. He gave me a card for a free oil change, which I thanked him for, but still it doesn't excuse the fact that I didn't receive the service as promised. They had my car all day and wasted my time. I will never go there again. read more

VIP Tires & Services definitely lives up to its name. The staff are friendly, professional and treat their customers respectfully. I had a slow-leak repaired in no time at all, and I will definitely be going back to VIP to care for my new car. read more

Friendly staff and prompt service. The waiting area is also really nice as they have work stations. I'll definitely be back.