I have never had a better auto shop experience in my life! As a young woman in her first year of college, when my car broke down, I panicked at the thought of having to go to an auto shop by myself, and deal with all the costs and other issues that ensure from taking my car to the shop. However, all that panic came to an end when I was greeted by the friendly staff (and the 2 cutest dogs) at Brians's auto! Brian did an outstanding job at explaining what was wrong with my car (as someone who knows nothing about them) in a way I could render comprehensible and also reassured me that we could make a plan for me to pay for the work done on my car. Not only that, he made sure to be as to help me out by dropping me back off on campus so I could make it to my next class! Will be bringing my car here again in the future, and I recommend you do too. read more

I've spent quite a bit of time here over the past year or so- I bought a used car that ended up having many problems. At this point, I wouldn't want to go to any other mechanic in town. They are trustworthy and do right by their customers- they have gone way above and beyond for me, squeezing me in for minor issues more than once to make sure my car was safe to drive. I've never felt that they overcharged me and they've even gone out of their way before to try and find cost effective solutions for me. I don't know much about cars but they've always managed to explain what is going on in simple terms that I can understand. Truly appreciate all of the work they do (and it's always nice to see Potato the giant dog too whenever I bring my car in.) read more

Even after moving out of Chittenden county I return to this shop for my more complicated repairs because the professional and customer services are spectacular. They provide comprehensive explanations of both diagnosis and repair so I always feel I am getting the whole picture, know exactly what my options are, and have a realistic idea of what the bill will look like. And it is always reasonable and below the original estimate. There is ZERO condescension in the exchange and a genuine desire to educate customers on their vehicles. Not to mention the place is always cheerful and bustling with activity and easy laughter. A very pleasant encounter every time. I think these folks really like their jobs! read more

Brian North End Auto Brian, the mechanic who fixed my car, provided exceptional service. He demonstrated a high level of expertise and dedication in diagnosing and repairing my vehicle. Not only did he efficiently resolve the issue, but he also took the time to explain the repairs in a clear and understandable way. Brian's commitment to customer satisfaction is evident, and I highly recommend his services to anyone in need of automotive expertise. If you're looking for a skilled and trustworthy mechanic, be sure to check out Brian for all your automotive needs! Located on the corner of north st, and north ave. read more

Friendly, skilled mechanics and good communicators. I was on the road from Texas, and my car was overheating. Brian's Automotive had a lot of cars to work on, but took time to see if my problem could be fixed quickly. When it became clear that it was a more significant problem, they got the part and fixed it the next morning. All along, they were clear about what the different issues might be and checked with me about how I wanted to proceed. The problem was fixed well. I appreciated how well they took care of a stranger passing through. read more

I 100% trust Brian to take care of my car! As a college student who knows nothing about cars, I know I am in the ideal demographic to get screwed over by automotive shops.. but Bryan is always honest with me and never(!!) pushes repairs that don't actually need to be done. I've brought my car in several times in the last year, and each time Bryan has helped me out, one time even at no cost! If you're looking for auto repair in Burlington, Bryan's North End Automotive is the place to go to. read more

I Can't say enough about this man and his staff! I was In Burlington for a medical procedure for my daughter. I broke a strut in my van and called Brian's automotive. Brian got me right in and He and Jen provided us with transportation to UVMC and back to the shop! I had a pretty bad day and these people made things a lot better! I would recommend Brian to anyone who is looking for a honest and caring mechanic! Top notch service for sure! read more

I have been going to Brian for the last 16 years and four cars, since long before he bought the shop. He has always been great to deal with and takes care of his customers. A few weeks back, I had car troubles on a Friday night - I knew it was a long shot to get through but I called Brian and he looked at the car immediately and fixed the issue. While I was extremely grateful, I wasn't surprised as Brian goes the extra mile! read more

Met Brian when in car trouble- needed the bottom to be inspected. High integrity and character. Was so invested in driver safety and team was very kind. Has a neighborhood good-doer feel. I can tell that he is there for his community. Just like a barbershop. If I need more repairs/inspections/ whatever, I would trust their crew anytime. read more

Wow! I had a great experience with Brian's Auto! I have an old car that needed a lot of work. Brian and his crew worked hard and fixed everything that was wrong. AND came in under estimate! They also walked me thru every step with patience and compassion. Thank you Brian and crew! You guys rock. Pam B read more

Brian and his crew are amazing! They are friendly, honest and trustworthy. His shop came recommended from a friend and I will no longer go anywhere else. Their work is always done correctly, on-time and with no surprises. I highly recommend them! read more

Brian's auto is the best! I got a preowned 2013 Subaru last May and started taking it there. They are 100% helpful, transparent and just good people. I am so grateful they exist and are part of the ONE community. read more

Brian was fast and thorough. He even helped me split an expensive repair into two parts. Car is running smoothly again. Diagnosed and showed my friend a trick to avoid an 800 dollar repair for free. He's awesome. read more

Great mechanics-Great service even when they are busy. Honest and fair. I was in and out for two separate service's they were very helpful and explained everything. Thanks Brian's North End Automotive read more

The best in customer service! We pride ourselves in being an advocate for every customer that walks in the door. Honest repair and building relationships is what we're about. Stop by anytime! read more

The whole team here is fantastic, knowledgeable, and extremely personable. As a 10 year resident, this is best auto shop in Burlington, without question. Great vibes -Scott read more

So helpful on multiple instances. They are clear about costs, help with you with your budget, and provide timely service with a smile. I don't go anywhere else. read more

They all are a team. When waiting you get the real view of customer service,respect, answered questions .

Hard working, honest mechanics that I can trust to do what needs to get fixed and no "monkey business".