I called "Customer Service" and had to listen constantly to their automated messages that had nothing to do with me. I was told that I was "7th in line." Then, my call was disconnected. So, I called back, listened to the dumb automated messages again, and was told that I was 15th in line! Then, I hung up! Clearly, PEC does not provide proper Customer Service. read more

Very helpful. They have a machine where you can pay your bill. The security guard was extremely helpful and kind. We were all laughing so hard! They can't provide any services yet as the site is under construction. read more

I just moved to a new home and PEC is the power company. We have had multiple power outages a week since moving in about a month ago. Many times were during storms but other times the power is going out on random days when weather is wonderful. Absolutely horrible. Our entire neighborhood complains of the same issues. This company needs to get it together read more

Great job managing the regional power during this lasted freeze. Looks like a high percentage of customers are having no issue, while outages are minimized. Glad PEC is ON IT! read more

I did not go to Pedernales I just did business over the phone. It was very easy. I did go to the pay station in Whitestone/1431 and I wasn't able to make my payment that is why I paid over the phone. read more

Are you ready to constantly lose power? Do you hate having electricity at times you need it the most? Do you live in an area where there are slight gusts of winds? Then definitely choose PEC. You will always lose power no matter what. They are an absolutely the most incompetent bunch of idiots that ever lived and they will always find ways to screw you over. read more

Worst customer service ever. They have had my account number screwed up for months. Have to wait online interminably long time for them to correct, which never happens everytime I have to pay. When I move I will make sure I am no longer subject to their service. Abysmal. Negative 10 stars. read more

It is bad enough that we get several power outages a year when there is no storm or heat wave. PEC also doesnt take any accountability for any damages caused by these power outages that are not due to acts of god. During the recent power outage, the GFCI in my garage was tripped which caused all of the food in the garage freezer to go bad because we were out for a few days. When i called PEC, they first refused to take accountability claiming it is due to natural causes. When i pressed them on which acts of god, the rep changed her tune and quickly told me that she can send over a claim form. When i got the email, it clearly states that PECs policy is that they are not responding for any damages caused by outages. I emailed back asking for clarification and never heard back. The lack of customer service and accountability is astonishing read more

No stars if I had a choice. I just moved out on April 25, 2025 and I forgot to put a disconnect order and I asked for grace on having to pay for the month of May since I wasn't living there and obviously, they had proof of where I moved to as they mailed me the bills. They said, no and they do understand(What do they understand?)that everybody has $100 laying around to pay for a service that they didn't receive? They even went as far as listening to the recorded conversation I had with them just to prove me wrong that I didn't place a disconnect order. I don't know if this is a plus or not or if they felt bad but they did disconnect me on the day that I requested when they said that I have to have a 24 hour request for disconnect and it is Friday and they would have disconnected me on the following Monday(how nice of them). I looked up my area and I can only have one service provider and it is Pedernales. I know as I just got off of the phone with them and they have control over my area. I tried googling if I could have another provider but no luck because I was ready to take my business elsewhere. I guess I have to deal with this company until I die or move to another state or country. Pretty sad that the customer's right saying in no longer valid anymore. In conclusion, even with ALL that you have to do with moving, DON'T forget to put in a disconnect order with your utility companies. You will pay for it! Ask your better half to remind you to do this, No matter what! Also, I guess no matter how old you are, you will always learn! Thank you for taking the time to read this, I appreciate it. read more

Long wait to talk to representative, who wanted to know 3 types of identification, and then was unable to help me. She was supposed to transfer me to the automated system, but disconnected me instead. Very customer unfriendly processes, like many companies have these days. I am a paying customer, but they make me do the work and jumping all of their hoops. read more

boggles my mind that the rev rating is low but one upset person giving a one star can skew it sll. I've lived I. other areas in Texas and PEC had the best rates! they have been upgrading equipment in my area and sent notifications for scheduled outage. I got it I. the mail, by email and then yesterday someone drove out to notify plus I got an auto call. 9-4 today but they got done by 1:30. great rates great service...yep I am glad I moved to their service are! read more

The worst, most dysfunctional, non informative during a majorly dangerous power outage semblance of a power company, I ever paid ridiculous amounts of money to. An absolute disgrace and the absolute worst our family has ever encountered by far! read more

PEC has a monopoly over the highland lakes region. It is supposed to be a coop, passing savings on the members. Instead, we have no control over rate hikes because there is no competition. They have used funds to build a grandiose building north of Marble Falls which does not benefit customers at all. They are shutting power down to businesses in Marble Falls on March 26, 2025. When I called to ask if they could perform "maintenance" at another time (like the weekend or after hours) that would not affect my medical practice (patient phone calls, emergencies, etc.), they basically told me to get over it because it was necessary. Not a fan. This is a monopoly hidden under coop designation. Not impressed and not happy. read more

I truly cannot believe the horrible customer service this company allows. EVERY single time I call I am on hold longer than I can actually talk to someone. The last time I called I was on hold "waiting in line" for almost 20 minutes and when the representative answered I said "hello please give me one moment and they hung up on me. I am looking forward to moving to an area that has more options than this terrible company. read more

No stars They are not helpful You have to be a member They are a monopoly They do not care about customers The only thing they got 1 star for is its REQUIRED to post No choice in electric services You have to kiss their backsides all the time. Residents in Liberty Hill SHOULD DEMAND BETTER! read more

I wish I could give 0 stars because I certainly would, this has to be the worst electric company I have ever had I have lived in a town where a city provided the electric and this company is the worst. I paid a 150 deposit with the company when I first moved to the area, then I move, and I am told that I have to pay another 150 new service deposit just for a change of address. Then our lights were disconnected for not even 20 minutes paid it then was told that we would have to pay another 150 new service deposit because of the disconnection that will be added to my next bill. This company does not care about its customers at all, but the problem is most of us with them have no other choice, so they truly do not care but to have PEC but if you do have a choice, PLEASE DO NOT CHOOSE PEC. read more

I am single, living in a 900 sqft apartment and I have only a few lights on. With winter here, my electric bill started climbing higher in September and higher each month as I continue to turn the thermostat down and use less electricity. Last month I reached out via chat, since they have no phone number to talk to an agent. I was told the bill increase was consistent with the time of year and weather. They gave me the tips to save energy. One they tout is to keep the thermostat at 65. In my building, if I set the thermostat to 65, I would have to wear cold weather gear under my clothes along with a jacket and a beanie. Super uncomfortable. So this month, i turned the thermostat way down to where I have to wear a jacket and beanie at all times. Used less lights. Combined laundry for less loads. Used less hot water, given I have an electric hot water heater. It should have gone down some right? Guess what? The bill went up another $30. Today I reached out to the company and told them how my electric bill went up again even though I was using less electricity. I was given the same song and dance. So I asked if they would please send somebody as a courtesy to check my meter. I was told "No"!!! They said there was no reason to send an engineer out because the higher bill was consistent with being winter and the weather, I asked again just to clarify that they do not intend to help me out. The agent wrote "Thats what I'm saying yes". I plan to write my local congressman and senator and see how they feel about PEC's deceptive billing practices and unwillingness to help their customer who are trapped into using their service. read more

Worst electric company ever. They just cutt me electric off. They won't let me make payments, they just turned it off. I replied to Lee Dixon social media. I got no response. Thanks Lee Dixon for being social media ready. I emailed You 4 hours ago no response. My electricity is still off. By far the WORST electric company. I wish I would of stayed in Austin. Just moved here. PEC has. Fee for everything. Don't use this company if you have a choice. They are not reasonable with fees, past due amounts and won't let you pay off a bill. I have over 250.00$ in member fees with a 150$actual electric bill that they turned off my electric for. Service is beyond terrible. PEC doesn't care about you or your electric service. They are HORRIBLE. Your social just sent me an email to contact help in an area. No help what do ever!!!!No solution!!! Unbelievable! read more

Trying to pay my deceased parents bill. I sent them the death certificates and the trust that was set up naming me as the trustee, they said they could not tell me anything since I was not the executor. The whole point of a trust is to not have to go thru the court process to be named an executor. I am just trying to pay their final bill. They told me to use the automated, the automated no longer recognizes the account as active and says they can't find the account. The customer service told me they can't even tell me if my parents still owe anything. Very frustrating for someone just trying to do the right thing and settle all accounts. The death certificates and trust info was good enough for life insurance policies, the federal government, funeral homes etc. but not for the might Pedernales Electric, apparently dedicated to see just how difficult they can make things for the consumer. Pathetic. read more

I have had PEC services for 40 years. I do not understand the low ratings. I have been extremely happy with their services. When we have a power outage they work tirelessly to restore services, their rates have been competitive enough until all of this solar crap invaded the space making it harder and harder for "real" services to make a profit. Me, I have been more than happy to pay for PEC's services. Thank you for providing my utilities for 40 years with little interruption! read more

This company is so terrible that I am considering selling my house to move out of their service area, for which they have a monopoly. We bought solar panels, and then learned that this company disincentivizes solar power by charging us several flat fees that we have to pay regardless of kwh usage. In addition, they have lowered their buyback rate so that it is close to zero while raising their purchase rates. Because we have a loan to repay for our solar panels, we now pay much more per month than before we had solar despite the fact that we generate more power than we use. We are forced to buy power from them at high rates at night and then sell them the daytime power generated by our panels for almost nothing. Unbelievable. We feel trapped in this debt cycle, and angry that there is no protection for citizens from these kinds of business practices. read more

It's the worst at communicating w/ the customers. My whole neighborhood has not had power for almost 3 days!!! You need to change your infrastructure!!! This is ridiculous to say the least!!!! Somebody let us know when we will have hear again! read more

During the extreme cold temperatures that we have encountered in the Austin area over the last few days, PEC has failed miserably at maintaining even subpar standards of electrical service working properly in my area. In the last 24 hours, our service has been out 3x for several hours at a time. Each time they sent a crew out that seemed to just put a bandaid on the issue...only for it to fail again. In between the 3 outages (so far), the electricity was never fully restored. It has 'somewhat' worked...as the power would continue to go on and off intermittently every 10-15 min. As I am typing this now...the 3rd crew has apparently been out to restore power. My power has been back on for approx 30 min and I have had power failure 3x again in that 30 min. How is this acceptable for a service that I rely on and pay for? read more

I look around my apartment and ponder all the things that electricity powers and I rejoice! I love electricity! So thank you, PEC, for providing this service. I don't use A/C in the summer, but I love using heat in the winter; misery and discomfort would describe me if I had no wintertime heat. Furthermore, because I don't use A/C, PEC keeps my bills down in the non-winter months! Hurray! PEC excels at service reliability; I have service 99% of the time. I wish more people in my life demonstrated 99% reliability! PEC displays its creativity through its co-op magazine it sends to its subscribers! What other utility companies go through the hassle of creating a magazine? Hurray for my electricity service! read more

I would give zero if I could. During ice storm of 2022 we were without electricity for more than 36 hours. Not rolling blackout, ZERO electricity. Now little ice storm on 02/01/23 and ZERO electricity for going on DAY 2 with no information. There outage site shows outage for our area on 02/01 at 4:11 AM with restoration expected 9:30 am. That was a 27 hours ago and not a truck or crew to be seen again with ZERO information and ZERO power. Complete and total incompetence with no response and no communication. All surrounding cities and communities with other electric providers have power, except PEC customers. Where are they and why do they not care that we have substandard electric grids. Shame on you PEC. read more

You cannot update your auto pay after the card has expired; you cannot update over the VRU as you get stuck in an endless loop that takes you back to the beginning, or just hangs up. Furthermore, the only way to get in touch with an actual person is to select the option for a "power outage," however, those people cannot help with your bill, or autopay corrections, etc. In this day and age there is absolutely NO reason why this should happen. They don't care because they know that if residents in Liberty Hill, TX want electricity, there aren't any other options. Their business practices are belligerent and arrogant. It would be a wonderful event if we had actual competition in this area, and then perhaps PEC would get their act together and actually come into the 21st century. read more

PEC is a continual source of frustration and irritation for me. If PEC suddenly went out of business there would be widespread cheer and celebration for a brighter future with a better electric company. When I make a payment arrangement with any other company I can expect them to withdraw the funds automatically on that date; not with PEC though. They like to punish their "members" so they'll quietly notate your account that you broke the arrangement, set you up for disconnect, and refuse to make arrangements moving forward. PEC is lame and feeble because they don't have to be great, they just have to be acceptable. They're barely acceptable. I want a competitor for PEC without having to invest in solar panels. The co-op aspect means very little to me when literally the only benefit of being a member is paying them for service. Also I signed up for paperless billing when I activated the service yet my physical mailbox continues to get spammed by them. read more

5 minutes after they put the new smart meter on my house I got a headache...that was 5 days ago when I called them they said they were going to have to charge me $150 plus $38 a month to put the old one back in they are unsympathetic and unmoving on their policy they could care less about their customers..I still have a horrible headache. read more

Why in God's name can PEC not keep electricity on in the 1431 and Parmer area, specifically in the Edgewater Community? We have ALOT of hard & grinding outages. I called & asked why & the person I talked to said for me to keep track of them. I counted for awhile but then thought that that wasn't really my job. We lived in Avery Ranch and PEC was very stable. Since we moved here, PEC has been horrid. What's going on???? read more

This by far is the worst company I have ever dealt with. If you are buying a home in an area they provide service run as fast you can . They will rip you off raise your rates 40 to 50 % every year . I will never rebuy a home in area they do business in . read more

During ice and snow storms in 2021, Pedernales Electric Cooperative (PEC) dropped power for almost 60% of their ~300,000 customers at one point. These were not the necessary "rolling blackouts" prescribed by ERCOT, but rather our neighborhood and surrounding 4,000+ households lost power for 30+ hours amidst 6 degree F temperatures. Even worse, PEC was miserable at updating news, customer support calls, outage maps, and communicating when power was restored as promised. Comparing with other neighbors who had TXU, Georgetown Utilities, and others suffered far less and reasonable outage during this weather catastrophe. In short, PEC has substandard infrastructure both for generating power and keeping customers happy. read more

Call on PEC for all your needs... electricity outages... deisel exhaust fluid when you're stranded on the side of the road... they've got you covered. Thanks Zach Hartman and friends! read more

-1000 Stars. If we had known about PEC before we rented our home, we would have chosen a different area than Cedar Park to move to. We've only been here 3 days and the power has gone out 3 times already. But, the fees, e.g., $20 per month service charge, $30 per month "Delivery" charge, all this before your usage - this is absurd: we were paying around $55 per month in electricity for a three bedroom home in Southern California! Then absolutely no grace period if you're late. I read that you actually get a fine levied by them if you are late more than twice on your payment. What sort of Orwellian mind f*ck keeps this company in an apparent monopoly and gives them the audacity to say we're "owners" or "members" of a joke of a "Co-op". Perhaps the people who've lived with this all their lives would be astounded at how they've been gouged once they move somewhere else? I don't get it... We love this area and our new place, but we'll never come back after our first year is up. I'm going to share this with the city council and mayor (but they must already have heard a lot about this, I imagine). I'm sure there must be many other people like us (hard-working, decent people like you reading this) who will decide to leave this area for the very same reason. What a joke... And I thought California was bad... read more

Worthless 'co-op' and treat 'members' like worthless people. What they need to realize is we SIGN THEIR PAYCHECKS. Everyone who has an issue with PEC (and it's a lot), PLEASE contact ERCOT and State regulators how worthless this 'co-op' provider is. This is a GREAT example why de-regulation is needed but will never happen because of regulators being paid off. PEC should be ashamed of itself. DO NOT CARE ABOUT CUSTOMERS. Consistent power outages and when you call all they do is make excuses. #WORTHLESS read more

I have been with PEC for almost 30 years mainly because there is no other provider in my area. My bill is normally due on the 3rd of the month. Last month I had an unexpected emergency so thought I can put off making the payment until the 15th. It's only 12 days. I figured there would be a late fee or something. BIG MISTAKE! On the day I was set to make the payment they shut off my service! Never late in the past, always have paid every month and 12 days and they shut off a service that you can not live without. Now they say I have to leave a "deposit" of $150 as well as pay my regular bill. During the Great Freeze I was without power for 8 days. PEC had no info on it's web site, never answered a call. Since then I lose power at least 2 times a month for no apparent reason. The attitude of the Customer Service people is "that's the way it is". IF you have a choice on your service provider stay away from PEC. read more

And the coldest days and record in Texas I have not been without power for about 20 hours and I'm freezing my ass off they said they were going to have rolling blackouts but my power has not come back on I hate Pedernales electric and I hate the fact that I have to give them money. We are freezing here turn our electricity back on . read more

Unreasonable prices. Total monopoly with no competition, has the gall to charge not only a $20 membership fee, but if you want a simple transfer to a new address they charge $75. Disgusting business practice. read more

Wow! Our bill average around $400. We don't have that many electric appliances. Our grill is gas. The pool and hot tub unplugged during the off season. When it on it's on a timer. Trying to contact them been on hold for 30min. read more

Why does this "co-op" (monopoly) call me a "member." It's not like I chose them to provide me electricity. They are a monopoly. They have no competition! If they had competition, their prices would fall, reliability would improve, and I would not be doing business with them. Stop insulting me By calling me a "member." You are not a country club, no matter how overpriced you are! read more

How many times can a transmission voltage transformer blow during the peak electrical demand period in a 1-month period? Its become a little too convenient. I guess its cheaper than buying power off the grid though. Sorry residential customers. read more