I could not even get past asking if they accepted our insurance to even make an Appointment…read more Totally unprofessional and didn't care about setting up a new patient visit.

Very accommodating, kind & patient staff. A wonderful Pediatrician. To complainer Sonai P.:…read more when some people can't get what they want, or they can't get their way, they make up, and embellish stories to justify their bad behavior. Mary does not do "front desk". So you are mistaken. She has always been extremely helpful and nice to me and the people I have referred to this practice. Your description is out of character. Treat people like you would want them to treat you, Sonai P. and you won't have any problems.

We have been going here for over 5 years. We interviewed Dr. Tabel when we were expecting our…read morefirst. We now have two kids and have moved further North, but are happy to make the commute because we know and trust all the Doctors. My sister brings her kids and stepson to this practice too (her stepson's mom lives pretty far away and happily makes the commute). This team is great. The Doctors always seem to remember our girls. They are super helpful. In the hospital Dr. Robertson heard a murmer on my oldest that even impressed the cardiologist from Lurie's. Our second had RSV when she was a week old, and Dr. Minciotti came by our hospital room everyday for moral support. They have upgraded their offices, so alot of the older reviews are out of date. They have an online portal these days that is really easy to access. And they are now part of Pedia Trust so there are after hour clinics you can go to, where they can access your childs records. I actually prefer the smaller rooms, as it is easier to make sure the little one's are not running around like crazy. I am also shocked that they do not have 5 stars. We judge our Doctors and their teams by the level of care they give. This team definitely deserves a five!

Horrible billing practices. A visit for an ear infection at an immediate care center =$100, at…read morePediatrust =$150. Same exact service but you charge 50% more than your competitors. I was also charged more for a visit that took less time and testing than the one a week prior. It seems they charge whatever they feel like at the time and not based on actual provided services. They charged my card BEFORE I received the bill and refuse to delete my billing information. Emphasis is placed on making as much $$ as possible and not providing care. You just lost 2 patients over $50.

They body shame and instill unhealthy weight objectives in their young patients. They fret over…read moreweight and scare kids that have healthy weight into fearing they are too fat. Avoid these weight fascists like the plague! They will give your kids eating disorders!!!

I just made one simple call to ask a question. The receptionist had an unkind tone as she responded…read moreand hung up even though I requested to ask a follow up question. Very unfortunate.

We've been going to the pediatric care for years and like our doctor very much! She is very nice…read moreand my daughter likes her. Office experience was always good too, very helpful and nice ladies working there.

For 21 years, Dr Boton and Dr Mirchandani have been there to care for our kids! They have provided…read morecounsel and took great care of our kids. Always provided us solid advice and for us always showed they care! Our son at 3 got a nasty case of strep and was hospitalized. Dr Boton came every day to make sure he was being tended to the right way. Dr Mirchandani was always so pleasant to us even with the 2:00 AM calls for first time parents. This is a great group of doctors. We have always been treated with respect and felt our kids were always given great advice. Thanks Doctors for all the years of advice and care!

We had our first visit this week after leaving another god-awful practice. Our appointment was with…read moreSteven Schraiber who had a great personality and good bedside manner. There is nothing worse than being a first time mom and asking a few thought out questions only to be made to feel like in idiot. He did not do that at all! He took his time and answered each one thoughtfully. The nurse who took the vitals and introductory information was great as well. Super sweet woman. Random thing to like... but I love that they give you a piece of paper with all your kids info on it and notes from the doctor at the end to take home. My only feedback would be that the receptionists seem like overwhelmed or tired or something. Upon entry and exit both of the ladies that handled me were grumpy and seemed cold. I'm sure it's hard when you deal with so many people so whatever. I can deal with that though for a great doctor, good nurses, a patient portal, clean office and a separate sick waiting room. *I'm still going here two years later and we still see Schraiber for both of my boys. He's my favorite and the front staff still has bad manners. I try to cut people a break, but it's like they all hate their job. I was just in the other week for my second son's monthly check up. I was walking him around a full waiting room with no seats and the receptionist yells very loudly "Lady lady lady who can't sit down and has bad handwriting what's your baby's name?!? I can't read your chicken scratch and I'm too busy to figure it out!!" So I just very meekly say "it's pretty hard to write with a baby on your hip." Two minutes later a new mom and her baby come out and this same receptionist just steam rolls her. I don't get it. How do the doctors keep people like this who are their director of first impressions?!

We have been patients at Sander's Court Pediatrics for the past four years and have entrusted them…read morewith the care of both of our children. Because of that, we were especially disappointed by the way we were treated. We recently received a call informing us that our insurance was no longer accepted, even though we are in the middle of the year. To better understand the situation, we did a three-way call with BlueCross Blue Shield and a representative from Sander's. Unfortunately, the Sander's representative, Jennifer, was extremely rude throughout the conversation - not only to us, but also to the BlueCross representative. She repeatedly interrupted us while we were trying to ask questions and, numerous times during the call, announced that she was "leaving the call" even though we were still trying to understand what was happening and had unanswered questions. It felt like she was more interested in ending the conversation than helping us. To make matters even more unprofessional, she answered another phone call while she was still on the line with us. We could hear her entire conversation, making it obvious that she was no longer listening to us or focused on resolving our concerns. We were honestly shocked by how dismissive and unprofessional the entire interaction was. We completely understand that insurance contracts and coverage can change. What is not acceptable is treating patients with disrespect when they are simply trying to understand their options for their children. Families deserve to be treated with professionalism and respect, and unfortunately that was completely lacking in our experience. Based on this experience, we would absolutely not recommend Sander's Court Pediatrics to any family looking for a pediatric practice that values its patients.

We were recommended to give Dr. Utsahi Patel a try by Samreen Akbar two years ago and haven't…read morelooked anywhere since. Dr. Utsahi genuinely cares for her patients well-being. We just had our second daughter she is now Dr. Patels patient as well. We drive an extra 30 minutes just so we know are babies are well taken care of. Anytime we have questions she calls us back right away. One thing I would recommend is bringing a small swaddler or blanket for the baby because the doctor has to weigh them bare skinned so just a good thing to bring. Pictures quote: "What are you waiting for"

This office is very unorganized and unprofessional. I've taken my kids here for a couple of months…read moreand I do not recommend this place at all. The front office is never friendly and the nurse just watches me fight with my baby to get her weight and measurements. Literally stands there and watches me. They have to have a better system. Also, they never follow up when they say they will. Save yourself a visit and find someplace else

I be in this pediatric 15 years and it's loving doctors and nurses docter gronly he it's the…read moredoctor for my 3 kids really nice doctor

Here's the thing to know about PHA--you will wait a LONG time to see a nurse and you will get a…read moreLONG time with a really excellent doctor who listens to you and makes sure every last question is answered. I'm not sure if those two things are related but that has been our experience for the last 8 years with 3 kids. Seriously--bring a notebook and don't plan to get out of there within 60 minutes. Dr. Shakir and Dr. Gronli are our great favorites, but each doctor we have interacted with at the different branches has been very good, and I think most or many at West Chicago are bilingual. Biggest tip: the West Chicago location does not have its own phone number. You will be directed to the main office location in Naperville which is extremely busy. Two hacks for avoiding the long wait on hold: --Schedule your next checkup at the end of each visit (obviously) --Start a conversation via text in order to schedule an appointment or get a call back from a nurse with the main phone number. I didn't know this until another patient's parent told me because it is not well advertised, but it saves a ton of time. Would not hesitate to recommend this practice to anyone. Five wholehearted stars

We were patients of this office for years and recently dismissed for a balance on the account of…read more$60. They stated they had sent a letter but it was embedded in my chart and we didn't see it. Due to personal issues, we did pay the bills behind schedule but always paid in full and never sent to collections. Additionally, we had discussed in the past the inability to put a credit card on file due to having to pay from different accounts depending on the month but they told the pharmacist when attempting my childs refill that they dismissed us because of the lack of credit card on file. The practice manager is extremely rude with no decorum. I cannot believe this is the way patients are treated that have an established relationship with providers. My son who has been a patient since infant is now 12 and recently diagnosed with autism. Our last appointment he talked with Dr. Turner about it and said he wanted to talk to her again so he can understand more. My kids are devastated. Dr. Turner also would not return the call to discuss matters. I would advise against this office because it is just a business and they absolutely do not care at all.

This pediatrician office requires that you vaccinate your children. Not allowing parental autonomy…read morefor the health of our kids is very concerning.

I am so glad I made the switch to Green Medical Practice. I really felt my concerns were brushed…read moreoff by our previous pediatrician. I felt this pressure to conform even though my gut told me otherwise. Now I feel heard. I was even able to speak to Dr Paul personally on the phone. He educated me and reassured me. He is nonjudgmental but offers suggestions. My son is healthy, happy, and on track. Thank you so much!

I had a great experience at The Green Medical Practice. The staff was welcoming and professional…read more My appointment started on time, and everyone was amazing. The NP was compassionate, knowledgeable, and made me feel truly cared for. Highly recommend The Green Medical Practice!

I had an extremely disappointing experience with this pediatric clinic…read more At my newborn's first appointment, just two days after being discharged from the hospital, Dr. Michael O'Donnell examined my baby. My baby had been delivered with vacuum assistance after a difficult labor lasting more than two hours, which resulted in a small scalp abrasion and some temporary head molding. Every doctor and nurse at the hospital had reassured us that the injury was healing normally and that everything looked fine. However, Dr. O'Donnell told us that our baby needed to go to the emergency room immediately and suggested the situation could be very serious. As new parents, this caused enormous stress and panic. We dropped everything, rushed to the ER, and after a full evaluation, we were told that there was nothing seriously wrong with our baby. The entire ordeal felt unnecessary and created significant anxiety during an already difficult postpartum period. What was even more frustrating was the behavior of the front desk staff. When we brought our newborn in for an early pediatric visit, the staff refused to allow the appointment because our baby did not yet have insurance (she did not have Social Security Number as she was not even a month old baby at that time). Any parent of a newborn knows that obtaining a Social Security Number takes time. Despite this, the staff insisted that our baby could not be seen. Only after escalating the situation did a doctor step in and confirm that the appointment could proceed normally. This experience made me feel that the staff either lacked proper training or did not understand standard newborn insurance procedures. The doctors may be knowledgeable, but the unnecessary emergency referral and the extremely poor handling by the front desk left me with little confidence in this clinic. New parents deserve accurate guidance, professionalism, and compassion! NOT confusion, stress, and obstacles to receiving care.

Their policy is to have you arrive 15 minutes before your appointment time only to make you wait…read morefor 30-60 minutes in the waiting room. This has happened to us on several occasions and has gotten to the point of us deciding to go elsewhere. BTW, I'm writing this while I sit here in the patient room with my daughter still waiting to see the doctor for over 45 minutes.