Love these guys. They're all super nice and don't have me waiting 15 minutes in the waiting room,…read morethey come get me right when my appointment's scheduled. Except for this last time when *I* was late (my bad). I've been to 3-4 different physical therapy offices and this is the first one that I feel is actually DOING anything for my back. The other ones had me doing stabilization exercises and stuff for my core which I understand I need, but this is the first place that worked on the skeletal issues I have too.

This is the third physical therapy venue I have enrolled in in 5 years. This place did the most for…read moreme as far as long lasting results. I am not 100%, but I am better than I have ever been and I can see the road to getting even better ahead of me. Kristen is awesome. While there, I noticed that most therapists were engaged and administering effective care to their respective patients. I had Kristen, and I would recommend her to anyone. She was great a talking honestly and listening to me about my concerns, even when I disagreed or had a different idea. I felt like this place allowed patients to really have a say in their care, rather than just wait and see what they'd be offered. I am also a fan of their business model, focusing on results and effective care through above average customer service. Multiple times, I was asked to complete surveys to assess my satisfaction and improvement according to ME. I've just never seen another physical therapy venue with an emphasis on customer service -- sounds odd, but sure makes a lot of sense! Medical services are a exactly that - a service. Breakthrough strives to keep your business through customer satisfaction.

I am sharing this experience to encourage greater clinical accountability and operational…read moreattentiveness in pain management practice. On 2/19/26, I attended a scheduled appointment Integrated Pain Solutions-Summit Spine, for chronic back pain with right-sided neuropathic symptoms, in addition to new pain involving the hip, groin, and left leg. I was not informed at scheduling that the visit would be conducted via telehealth. Upon arrival, I waited approximately 1 hour and 15 minutes in the lobby and an additional 35 minutes for the provider, identified here as Ms. Shivers to sign onto the visit. The clinical interaction lasted roughly 15 minutes. During the encounter, Ms. Shivers indicated that a request would be sent to another physician for medication management whom I had never been evaluated by for pain management. Delegating medication decisions to a physician who has not examined the patient, without explanation, raises concerns regarding clinical oversight, continuity of care, and accountability. As of six days post-appointment, there was no documented follow-up regarding medication adjustments or submission of the MRI referral discussed for evaluation of new and potentially progressive symptoms. Office staff were reportedly unable to locate documentation of the visit when contacted today. Pain management involving new radiating or neurological symptoms requires structured follow-up, timely diagnostic imaging, and clearly defined physician responsibility. Delayed imaging and medication oversight are not administrative inconveniences, they represent potential patient safety risks. To patients: advocate for documentation, timelines, and clarity regarding who is directly responsible for your care. To providers and administrators: timely communication, transparent physician involvement, and proper documentation are foundational standards, not optional enhancements. Operational inefficiency and fragmented oversight erode patient trust and may compromise safety. If the medical field is not a genuine concern regarding patients CARE, PLEASE FIND SOMETHING ELSE TO DO!!!

The administration dept at this place is terrible. they sat on my decline referral for two months…read morebefore I contacted them and then gave me the runaround on the phone until I went in. It took one person to tell me what the problem was and get it fixed. Dr. Torres was great but they need to fix Their administrative department and front desk staff.

I have been going to the pool therapy now for six weeks. Admittedly I am not a water person. The…read moretherapy was extremely difficult and they really pushed me. They know exactly what they are doing and everything they have done has been beneficial for me. I have had zero issues with appointments. Mine are twice a week. I have seen several people miss appointments and simply show up later. They have a staff of 5 ladies in the office. They are on top of the clients appointments so I don't know here all this negative feeling are coming from. They do their job very well.

This review will be one of great appreciation and successful results! I have, over the past years,…read morebeen to 6 physical therapy organizations in the Fayetteville area- and of those 6 organizations I had 5 of them schedule me for additional courses. So I feel I have a handle on physical therapy and its impact on me. Physicians Total Rehab is the best I have attended, and best results obtained. The administrative office was great in adjusting to my varied schedule- the facility was well equipped- very clean and professional. The therapist that worked with me were professional, compassionate, p[patient and caring. This organization and its personnel are A+++ rev. jack kelley I plan to enroll again!! for the third time

Excellent!! Outstanding!! Professional!!. My disability is progressive and my mindset was on the…read morenegative side. I was referred to BenchMark Physical Therapy...best referral ever. No pity party there...work and more work. My therapist team...Madison, Courtney and Joshua not only changed my body, also my negative mindset. This team put me through exercises that are going to be helpful in managing my disability. Last but not lest, a big thank you to Tineshia (hope I spelled it correctly )...a very pleasant and professional young lady that take care of all intakes. It is my pleasure to recommend to this facility.

From the owner: BenchMark Physical Therapy located in Fayetteville is a leading outpatient physical therapy clinic…read morewith convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

My Dad had a stroke and was sent to Cape Fear Valley hospital and then sent to Cape Fear Rehab. Big…read moremistake! He laid in their facility and got severely dehydrated, didnt eat for 2 weeks there, finally put a feeding tube in after I asked 3 times. He is in his 80's his body needed time to recover, I suppose he didnt recover quick enough for them, so they called his insurance and said he refused therapy which started the ball rolling on trying to get him discharged. My family never saw his doctor or PA the full time he was there. I am only giving a one star rating because you cant give zero. No advocacy for the patient from case worker there either. Cape Fear Valley hospital and rehab are a complete joke, granted there were a few good nurses and one or two physical therapist. Will never send a loved one to either of those places again, if your smart do the same.

Like most places in the hospital, you need to sign in once you enter the building. Most of the…read morestaff is attentive and friendly. Pretty quiet throughout the hallways and there's not any patients hollering in pain. My dad reported that at times that some staff members were not attentive once he was more mobile. There's a courtyard to get some fresh air, wheeling around ,and plenty of walking spaces with support guard rails.

Jonathan has been our masseuse for over two years! Hes exactly what my husbands sore muscles need!…read moreHe is quick and efficient booking and cares deeply for his clients. We highly recommend the sports massage!!

I've been to a few places in the area for massages. Nothing compares to PowerUp. This is not a…read morecookie cutter massage joint. Jonathan is professional, thorough, has hands God himself carved from velvet, and is extremely knowledgeable (there's a wall of certifications proving his commitment to continuing perfection of his craft). Whether you're pregnant, injured, or simply in need of a relaxing massage, you would seriously be missing out if you went elsewhere. This dude is the best- hands down.

The physical therapists themselves are amazing! I give them 5 stars alone. I was working with a…read morenice woman and then a young man took over for a bit because she went on a trip. Both the nicest people ever. My 2 star review however comes in to play; the fat woman behind the front desk is absolutely the rudest person i have ever met, and it wasnt just a "bad day" trust me- i gave her the benefit of the doubt. No, every time i went she was just horrible to me. Rolled her eyes, mmrefused to open her computer after "she already shut it off" 10 minutes before the place closed. Judged me for not having a lot of money, the list goes on. Sad woman.

Exceptionally friendly staff that take the time to make sure that your best interest is taken into…read moreaccount. I have nothing but good things to say about the staff here. They are very professional as well!!!

2 stars + rating- Nov 11, I was feeling like i had a bad cold early in the morning after being…read moreexposed to a packed public venue. I made an appointment at Nextcare on Glensford Road, intentionally selecting this area based on the high quality of businesses surrounding it. I made my appointment for 6 pm to give myself time to hydrate on soup and tea. My overall experience was so-so. I showed up to my appointment 48 minutes early and I was not seen until an hour after my appointment. I understand the nature of triage so it was not so much the wait. A few notes: (1) I did not look at the google reviews so I did not see the comments previously about the "waiting". I wish I would have taken some photos of the waiting areas but it had a filthy smell and it looked as if it had not been cleaned/sanitized in a very long time. I would not want my kids to play or sit in the kid table/chairs. I felt like going to relief myself from drinking so many liquids throughout the day but I stepped inti the restroom and it looked and smelled the same as the waiting area so I held myself until i went home. Also there was no toulet paper anyway. Just not a condition I would expect to see at a "medical clinic.". (2) The front desk staff do not really hear you as I entered I told them I had pre-filled the documents and scanned my IDs on the web for this appointment. The desk person did not make eye contact but she told me to grab a mask and provide info that I previously provided online. I complied and she did later acknowledge she saw my online input. On that note, I have verification that Nextcare "pre-online documentation process" does work. (3) Regarding the masks...The front desk requested strict compliance with the mask rule which I complied and appreciated. However, they do not enforce it with the already seated patients in the waiting area. I saw most of the adults and children were not masked up. The front desk staff does not enforce them to comply. The enforced conpliance ends after they tell the patient at check-in. They cannot see over the counter if nobody bothers to get up and monitor the waiting area. (4) The actual medical staff was very caring once I was called up to walk through the door to be seen. I was given a rapid COVID exam. I was negative. Then a PA or Doc consulted me and told me there are a lot of new strains of COVID out there so he was going to do another COVID test to send out to labs who specialize in the patest strains trend. I did not know until a medical friend of mine told me later that I could have refused because that is an upsell that uour insurance may not cover and it "will come out of your pocket.". I did not know, I thought the medicalvdoc or PA was exercising authority to ensure a citizen is not contaminating the community since I drive catering/delivery in the evenings. (5) the actual medical staff and the Doc/PA told me I had to pick up a prescription at CVS on Owen drive. Not sure why they told me to go there...there is a closer CVS location at Skibo. So I went over to CVS to wait there forctwo hours only for the pharmacist Brittany to tell me there is no prescription. The Nextcare wants you to buy Robitussen. That was a complete waste of time. I wish Nextcare would have told me that instead of sending me on a wild goose-chase.

I arrived 2 hours and 45 minutes prior to close because the website stated there were no…read moreappointments available but they would be taking walk ins until close. Upon arrival, I was told they were not taking any more walkins and the site was managed by corporate but they had decided to close early. Very disappointing to bring my sick child here because the website stated we could only to be turned away.