Love these guys. They're all super nice and don't have me waiting 15 minutes in the waiting room,…read morethey come get me right when my appointment's scheduled. Except for this last time when *I* was late (my bad). I've been to 3-4 different physical therapy offices and this is the first one that I feel is actually DOING anything for my back. The other ones had me doing stabilization exercises and stuff for my core which I understand I need, but this is the first place that worked on the skeletal issues I have too.

This is the third physical therapy venue I have enrolled in in 5 years. This place did the most for…read moreme as far as long lasting results. I am not 100%, but I am better than I have ever been and I can see the road to getting even better ahead of me. Kristen is awesome. While there, I noticed that most therapists were engaged and administering effective care to their respective patients. I had Kristen, and I would recommend her to anyone. She was great a talking honestly and listening to me about my concerns, even when I disagreed or had a different idea. I felt like this place allowed patients to really have a say in their care, rather than just wait and see what they'd be offered. I am also a fan of their business model, focusing on results and effective care through above average customer service. Multiple times, I was asked to complete surveys to assess my satisfaction and improvement according to ME. I've just never seen another physical therapy venue with an emphasis on customer service -- sounds odd, but sure makes a lot of sense! Medical services are a exactly that - a service. Breakthrough strives to keep your business through customer satisfaction.

I have been going to the pool therapy now for six weeks. Admittedly I am not a water person. The…read moretherapy was extremely difficult and they really pushed me. They know exactly what they are doing and everything they have done has been beneficial for me. I have had zero issues with appointments. Mine are twice a week. I have seen several people miss appointments and simply show up later. They have a staff of 5 ladies in the office. They are on top of the clients appointments so I don't know here all this negative feeling are coming from. They do their job very well.

This review will be one of great appreciation and successful results! I have, over the past years,…read morebeen to 6 physical therapy organizations in the Fayetteville area- and of those 6 organizations I had 5 of them schedule me for additional courses. So I feel I have a handle on physical therapy and its impact on me. Physicians Total Rehab is the best I have attended, and best results obtained. The administrative office was great in adjusting to my varied schedule- the facility was well equipped- very clean and professional. The therapist that worked with me were professional, compassionate, p[patient and caring. This organization and its personnel are A+++ rev. jack kelley I plan to enroll again!! for the third time

My daughter has been going here for 12 sessions and so far it's been a great help. Having a young…read moreathlete, I worry that she'll have a huge injury but the staff here is not only helping her with her small injury but working on posture, form and strength to make sure she doesn't have one. They have great protections in for covid, temp checks, washing hands, no visitors. Overall, we have been very pleased with our time here.

Absolutely the best physical therapy center I have ever experienced. My main therapist was Marcela,…read morewith Jada assisting her. But all the therapists there are great. I was there after multiple back surgeries, and they were extremely helpful, knowledgeable, and professional. I really appreciate the exceptional care that I received.

Excellent!! Outstanding!! Professional!!. My disability is progressive and my mindset was on the…read morenegative side. I was referred to BenchMark Physical Therapy...best referral ever. No pity party there...work and more work. My therapist team...Madison, Courtney and Joshua not only changed my body, also my negative mindset. This team put me through exercises that are going to be helpful in managing my disability. Last but not lest, a big thank you to Tineshia (hope I spelled it correctly )...a very pleasant and professional young lady that take care of all intakes. It is my pleasure to recommend to this facility.

From the owner: BenchMark Physical Therapy located in Fayetteville is a leading outpatient physical therapy clinic…read morewith convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

My Dad had a stroke and was sent to Cape Fear Valley hospital and then sent to Cape Fear Rehab. Big…read moremistake! He laid in their facility and got severely dehydrated, didnt eat for 2 weeks there, finally put a feeding tube in after I asked 3 times. He is in his 80's his body needed time to recover, I suppose he didnt recover quick enough for them, so they called his insurance and said he refused therapy which started the ball rolling on trying to get him discharged. My family never saw his doctor or PA the full time he was there. I am only giving a one star rating because you cant give zero. No advocacy for the patient from case worker there either. Cape Fear Valley hospital and rehab are a complete joke, granted there were a few good nurses and one or two physical therapist. Will never send a loved one to either of those places again, if your smart do the same.

Like most places in the hospital, you need to sign in once you enter the building. Most of the…read morestaff is attentive and friendly. Pretty quiet throughout the hallways and there's not any patients hollering in pain. My dad reported that at times that some staff members were not attentive once he was more mobile. There's a courtyard to get some fresh air, wheeling around ,and plenty of walking spaces with support guard rails.

The place is cold, and I am not referring to the building's temperature. The people up front are…read morenot warm and welcoming. In addition, I had an initial visit (assessment session) Wednesday, the 9th. I left after the assessment without doing any exercises because the guy who completed my assessment was the most negative and unprofessional healthcare professional I have ever interacted with. The way he talked, my best option would be to have surgery instead of looking at other options. I left their offices and immediately scheduled an appointment with another PT company. I had my initial assessment today, the 11th, and their response and approach were different. They spoke of recovery and the steps I needed to take to minimize my pain. I was heard and allowed to provide input into my treatment. Their approach was different than what I experienced at BreakThrough.

This place is great. I didn't want to go after my shoulder surgery. But I did and I'm glad. They…read morehelp a lot , I feel better .

I am sharing this experience to encourage greater clinical accountability and operational…read moreattentiveness in pain management practice. On 2/19/26, I attended a scheduled appointment Integrated Pain Solutions-Summit Spine, for chronic back pain with right-sided neuropathic symptoms, in addition to new pain involving the hip, groin, and left leg. I was not informed at scheduling that the visit would be conducted via telehealth. Upon arrival, I waited approximately 1 hour and 15 minutes in the lobby and an additional 35 minutes for the provider, identified here as Ms. Shivers to sign onto the visit. The clinical interaction lasted roughly 15 minutes. During the encounter, Ms. Shivers indicated that a request would be sent to another physician for medication management whom I had never been evaluated by for pain management. Delegating medication decisions to a physician who has not examined the patient, without explanation, raises concerns regarding clinical oversight, continuity of care, and accountability. As of six days post-appointment, there was no documented follow-up regarding medication adjustments or submission of the MRI referral discussed for evaluation of new and potentially progressive symptoms. Office staff were reportedly unable to locate documentation of the visit when contacted today. Pain management involving new radiating or neurological symptoms requires structured follow-up, timely diagnostic imaging, and clearly defined physician responsibility. Delayed imaging and medication oversight are not administrative inconveniences, they represent potential patient safety risks. To patients: advocate for documentation, timelines, and clarity regarding who is directly responsible for your care. To providers and administrators: timely communication, transparent physician involvement, and proper documentation are foundational standards, not optional enhancements. Operational inefficiency and fragmented oversight erode patient trust and may compromise safety. If the medical field is not a genuine concern regarding patients CARE, PLEASE FIND SOMETHING ELSE TO DO!!!

Same issue as last month, we arrived at 1:15 for my 83 year old mom's 1:30 appointment. Although we…read morehad checked in online, it still took 10 minutes to get checked in. We were finally called back at 1:55 (25 minutes past her 1:30 appointment). Spent 10 minutes with the nurse to check BP, count pills and to ask a few questions. We then spent 10 minutes with a Nurse Practitioner who is the only person my mom ever sees. Mom has never seen a doctor. This place has always been a "Pill Mill," They ask a few questions concerning any recent falls, recent surgeries or any medication changes. The Nurse Practitioner then sends a new 30 day pain pill prescription to the pharmacy. Things have gotten worse since they came under new management. For the past two monthly visits, we had waited over 30 minutes past our appointment, only to spent 10-15 minutes with a nurse/nurse practitioner. Integrated Pain Solution is the worst medical provider I have ever dealt with.

As a veteran it's hard to find a provider that takes the time to listen to you and that are willing…read moreto help you without the aid of medications. I can say I have finally found that at Kebe Cares. The name of the office says it all. I have received nothing but great care and customer service from phone calls and visits. The personal level of this practice when it comes to your healing is above just a medical appointment. Thanks to the staff for being approachable and willing to assist you without judgement. This is quality healthcare to me. I'm forever grateful for it.

This was hands down the worst physical therapy experience in my 25 years of military service. It is…read morethe only PT I have ever went to that didn't have a professional rehabilitation plan. Furthermore, the progress notes that were kept were very poor, had gaps, and had considerable grammatical errors that made understanding what was accomplished very difficult. With all the professional physical therapists in Fayetteville, you definitely want to steer clear of this one. If your records ever need to go to the veterans administration, you don't need the professionals there reviewing your records to be left guessing by this train wreck.