Before I tell you about my experience here, let me tell you this: I'm always one to give a place of business another chance after a bad experience and I hate having to review poor service. I've been in the service industry and I get that there are just bad days. But my first experience at Pedicute will definitely be my last.
Groupon had a manicure-pedicure deal for Pedicute - $20. After browsing through the reviews, reading the good and the bad, I decided it was worth a shot, especially considering the great deal. I figured, how bad can a manicure be?
(Pretty bad, as it turns out! And I didn't even stick around long enough to get to the actual service part because the customer service part was just plain ugly. )
Before purchasing the Groupon, I called in advance to make sure I could get in the day before I left on vacation. I made a 1 pm appointment (a guy took my name and number). When I arrived a few minutes early at the salon, I walked in and looked around, waiting for someone to greet me. When you walk into a place of business and no one greets you, it's never a good sign.
Finally, a young-ish girl approached me. I told her I had an appointment at 1 pm. She looked around in the scheduling book and didn't say anything, but walked away and whispered something to another guy. Then she returned and said, "I guess no one took your name." (Um, that's it? Don't apologize or anything.) So I asked how long I'd have to wait, noting the three other walk-ins sitting down next to me. She said 10 minutes.
Here's what really gets me. She sat the other three walk-ins before me. If you run a place of business and you've made a mistake (not writing down someone's appointment, causing them to have to wait indefinitely), you either profusely apologize for the error and offer some kind of remedy, or you tell the other walk-ins that you are sorry, but you have to seat me first because of YOUR error, and then you deal with their frustration accordingly.)
Fifteen minutes later, the girl finally sat me down in one of the pedicure chairs and proceeded to fill the tub up with water. I sat down on the (broken) chair and plunged my feet into an ice cold bath. I told the girl it was cold, and she responded, "Oh, okay." I guess that's how they do things at Pedicute?
After 20 more minutes of sitting with my feet in the ice cold bath, and with no attention whatsoever from any of the staff, I got so fed up that I called my go-to nail place, Nails.com, asked if they could get me in (they could), got up and left - without so much a look from anyone at Pedicute.
I walked into Nail.com and received cheerful "Hello"'s from about 5 different people, was seated right away in one of their WORKING chairs in a much more pleasant and organized environment, and realized I'm not the sort of person who will pay less for crappy service, ever. read more