We had an outstanding experience with Everything Billiards and Spa from start to finish. The…read morequality of the pool table we purchased is exceptional--beautiful craftsmanship, solid construction, and it plays perfectly. The staff was incredibly knowledgeable, patient, and genuinely helpful throughout the entire process, making sure we found exactly what we wanted without any pressure. Delivery and installation were smooth, professional, and right on schedule. The installers were courteous, efficient, and took great care to ensure everything was perfectly leveled and set up. It's clear that Everything Billiards and Spa takes pride in both their products and their customer service. We couldn't be happier with our purchase and highly recommend Everything Billiards and Spa to anyone looking for a high-quality pool table and a top-notch buying experience. We'll definitely be returning customers!

Just had an issue with our Spa sensor. Contacted the office. Triston and Brandon did a face time…read moreand walked us through the issue. All great now. Thank you for taking the call and all the help!

I needed an outdoor grill and they took the time to show me numerous alternative choices. I went…read morewith the Bramah Bull grill and the set up, delivery and onsite service was first rate - great group I highly recommend them.

I can't say enough good things about Fun Outdoor Living in Cornelius! Anthony, Gage, Zane, and…read moreCaroline were absolutely fantastic. I was in a tight spot needing new appliances, and they truly stepped up. From the moment I walked in, they treated me like a priority. Andrew got everything ordered that very night, and within a week, my appliances were on their way. Another week later, everything was installed perfectly. They even saved the day by providing me some extra accessories right out of their showroom when my contractors left me hanging. Truly a top-notch team that goes the extra mile. Five stars all the way!

Went in to get a replacement filter for hot tub. My bad for not having the filter type in hand, but…read moreI've bought filters multiple times from them, and they always pull up what I need. Apparently, they changed "systems" recently and didn't have any record of any of my past purchases. The (new) young man there tried to be helpful but the woman there blew me off and said there were too many filters to help me figure out which one I needed. It would be one star except the guy helped as much as he could. So much for supporting local, I'll have to send more money to Jeff.

This company still hasn't reached out to us. we have called several times and no response. they…read morewon't honor their warranty. we read the contract and since it's 6 yrs old it states warranty will pay 60%, they want us to buy a new wall at cost, then at retail we have to buy liner, and new pump since when the pool split it broke the pump. they were willing and excited when we went shopping for a pool would tell you anything to sell you the pool but ghost you when you have a problem and need the warranty.

What a great addition to Cabarrus County!! I was totally impressed with the customer service I…read morereceived here. The prices on supplies was very reasonable and I thought they had great prices on fun floaties and other pool paraphernalia, too. Did I mention how good the customer service was? I had wait when I got there and knew just by listening that I was going to be super happy with this place. Nice is everything and they've got it down pat! I don't know if it was the owners that were working there, or who I was dealing with, but I know I'm not the only one that feels this way because the couple in front of me started to leave and turned around to introduce themselves by name and get the name of the woman who helped them. When was the last time you left a retail store and did that? I don't even want to price shop anything on Amazon because I do not want this store to go anywhere. We've had our pool for six years and this is the first time I've ever even thought about leaving a review for one of them. I hope they are here for a very long time!

Very kind staff and knowledgeable about reading the current levels of your pool water and letting…read moreyou know what's good and what is incorrect. However, multiple times they have struggled to know what to offer to correct the chemical levels. Make sure you do research and know what you need to buy or they will oversell you on products you may not even need.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

Good product supply . Was assisted promptly. Easy to find. Good location.would definitely recommend…read moreif you have a pool or a hot tub.

In a strip mall next to ubreakifix. Very well stocked store with friendly and knowledgable staff…read more They test your water and recommend the treatment. They have all the products you need They also have floats, toys, chairs , pumps,and everything for your pool or spa. I live in Gastonia and I drive here because of the expertise and full stock of products

We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

Heather M. When we…read morehad a problem with the pool in our new home, we called many area pool companies because our motor wasn't working and the weather was going to drop to freezing temperatures that night. Cathy called us the same evening and walked us through winterizing the pool so our pipes didn't burst. The next morning she had Mike sent out to assess and trouble shoot the issue. It was the excellent customer service that got us through this challenge. Cathy continued offering advice and options until we were comfortable with our solution. We are sticking with Caymen Pools & Spas for all our future pool needs and you should too. They are very knowledgable and truly care about the welfare of their customers.

Super super helpful! We go to them for all of our pool needs. They're great with answering…read morequestions, finding the right equipment, and they never try to upsell us. Would definitely recommend!

When I started looking for pool companies, I interviewed four people who represented their company…read more Out of all the consultations, my favorite was Blue Haven Pool. I had the privilege of working with Blue Haven Pools in May 2024. Clint's professionalism at the consultation, his informative handouts, and his consideration of my vision gave me confidence in the team. Blue Haven gave me a 3D scope of what my pool would look like without the extra costs. Despite the initial mess, the process was smooth, and the communication was top-notch. The Director, David, made us feel comfortable through the process and worked diligently to get my pool up sooner than the original plan. As a business owner, I was impressed by the teamwork and punctuality of Blue Haven Pools. Their enthusiasm was infectious, making the project even more exciting. The final result was beyond my wildest dreams-my home had been transformed into a luxurious resort. I wholeheartedly recommend Blue Haven Pools if you're looking to turn your space into a paradise.

Update 9/11/26: I gave this company an opportunity to make things right, but unfortunately, the…read moreworkmanship remains subpar. I have added an additional photo showing what Blue Haven apparently considers acceptable workmanship for its customers. I emailed Warda Shaikh on 8/12/26 and followed up on 8/25/26, asking whether this type of workmanship is what Blue Haven wants to represent to its customers. I also called on 9/9/26 to give Warda another opportunity to respond to my question. Unfortunately, I have not received any response. At this point, after multiple attempts to have my concerns addressed, we are left with a pool from Blue Haven that does not meet the level of workmanship we expected. I would not recommend this pool company based on my experience. The workmanship fell well below my expectations, and several aspects of the project appeared rushed or improperly completed. I noticed issues with the quality of the work that should have been caught and corrected before the job was considered finished. When concerns were brought to the company's attention, the response was disappointing, and I was left feeling that customer satisfaction was not a priority. A project as significant and expensive as a pool installation should be completed with attention to detail and pride in the finished product. Unfortunately, the quality of the work did not justify the cost, and I would advise others to thoroughly inspect all work and get clear commitments regarding quality standards before hiring this company. Most recently they came out to fix an uneven tile and again the workmanship is very poor. I have reached out to Landon Hoffman and requested he come out and inspect the poor workmanship himself and no response. Do yourself a favor and stay away from this company!

Micky knows what he is doing and if you are lucky enough for him to fix your spa on the first try,…read moreyou will probably be fine. However, if it requires him to come back for anything he will refuse to respond to calls. I paid for his service call and then he said he would get the parts and be back. After 6 weeks of attempting to reach him, I still have received to response. Use someone else!

Got Mickeys info from Home Advisor. He came out. Found problem. Said he was ordering parts. Several…read morecalls later nothing. Talked to someone in office. She said she would follow up and call us back. Nothing. Very poor customer service